# MyIH

> Health plan management app for finding providers and accessing member benefits. (iPhone/iPad app by Independent Health Association, Inc.)

- Source: https://appshunter.io/ios/app/myih/id525417542 (this page in markdown: same URL + `.md`)
- Developer: [Independent Health Association, Inc](https://appshunter.io/developer/525417545)
- Category: Health & Fitness
- Price: Free
- Rating: 4.60/5 from 4,683 App Store ratings · 60 written reviews indexed
- Age rating: 17+
- Requires: iOS 18.0 · 104 MB
- Languages: American English
- Released: 2012-05-15
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myih/id525417542/reviews.md

## What is MyIH?

Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more!

Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.com.

App Features:

Find a Doctor – Search for a doctor, specialist, pharmacy, hospital or urgent care facility in your network quickly and easily. 

My ID Card – Access your member ID card to view and share at doctor appointments or whenever needed.

My Benefits* – View plan details and benefits – right on the spot – for everyone covered under your plan. 

My Deductible Tracker* – Check your status and always know where you stand in meeting your in-network deductible.

My Doctors - Access, manage and update your primary care providers. 

My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents.

My Documents* - Review your personal plan documents, contract, and statements.

Secure Message Center - Receive and view your secure messages from Independent Health.

Health Extras* - View your Health Extras balance and monitor your activity.

Health Apps* - Access to tools and resources to help you better manage your health and achieve wellness goals.

Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan.

Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information. 


* Available on select plans.

## Key features

- Find a doctor or provider
- Access member ID card
- View benefits and plan details
- Track deductible status
- Manage primary care providers
- Check claim status
- Secure messaging

## What do users think of MyIH?

Overall sentiment: negative

**Pros**

- 💡 EOBs are nice and accessible
- 👍 Found the MyIH app very easy to use and helpful for what I need
- 👍 One less card to carry
- 👍 Awesome Update - much easier to use and has more info than the old app
- 👍 Great app - simple and intuitive
- 👍 Extremely user-friendly and a must have for anyone with Independent Health coverage
- 👍 Easy to use, and love the benefit information
- 👍 Great App for finding a doctor and getting directions to their office

**Cons**

- 🐛 The app doesn't work, wasted 30 minutes trying to just get on it
- 🐛 The app is slow and lags all the time, takes a long time to load info
- 🐛 So slow and glitchy
- 🐛 Moved healthy extras amount off the main screen and now it's just a white screen
- 🐛 Never works without at least one issue, constantly lagging and freezing
- 🐛 Site is having problems, I get an error when I try to read an email
- 🐛 Website is down, can't redeem gift cards
- 🐛 EOB not available, system can't change primary care physician
- 🐛 The EOB on the website rarely show the information of what was charged and what was paid
- 🐛 Continually freezing and won't let me access my account
- 🐛 Kicks me out of the app with every click, can't stay in for more than 5 seconds
- 🐛 Can't exit out of the screen asking to choose paperless delivery
- 🐛 Difficult to get the gift card, security code and card keep going to default
- 🐛 Entered the code for the Amazon gift card and it didn't work
- 🐛 Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
- 🐛 No back button, app is so bad
- 🐛 Always hangs up when trying to process information

**Commonly reported bugs**

- The app doesn't work, wasted 30 minutes trying to just get on it
- The app is slow and lags all the time, takes a long time to load info
- Moved healthy extras amount off the main screen and now it's just a white screen
- Never works without at least one issue, constantly lagging and freezing
- Site is having problems, I get an error when I try to read an email
- Website is down, can't redeem gift cards
- EOB not available, system can't change primary care physician
- The EOB on the website rarely show the information of what was charged and what was paid
- Continually freezing and won't let me access my account
- Kicks me out of the app with every click, can't stay in for more than 5 seconds
- Can't exit out of the screen asking to choose paperless delivery
- Difficult to get the gift card, security code and card keep going to default
- Entered the code for the Amazon gift card and it didn't work
- Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
- No back button, app is so bad
- Always hangs up when trying to process information

**Most requested features**

- I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access
- Need a list of specialists provided in the app

## Recent user reviews (10 of 60)

All indexed reviews: https://appshunter.io/ios/app/myih/id525417542/reviews.md

### 1/5 — iPhone 15 and app unsupported

*2026-08-15*

This is RIDICULOUS. This app says I’m unsupported! I don’t have a terribly old phone but this app will no longer work, nor provide an option because, it thinks the version my cell needs is outdated. I really hate whomever decided to only support rich people who upgrade their cellphones regularly. So stupid and aggravating!!!

### 1/5 — Terrible mobile app

*2026-08-14*

This app is so bad. I get notifications to check on my EOB and the app just spins and spins. Or the screen goes blank and there’s no way to go back to the previous page. If I close it then I have to log in again & verify myself and it does the same thing. I have so many unread messages and I never can download them. Fix this

### 1/5 — App straight up does not work

*2026-08-10, version 3.116.0*

It’s so slow it doesn’t do anything

### 1/5 — Difficult

*2026-07-23*

This app is difficult to work with. I have to constantly delete and redownload in order to work properly. I understand wanting to keep my information secure, however to have to enter my credentials AND have to get a text and enter a pin is a real pain, especially if I need information quickly.

### 1/5 — app won’t load and unable to contact support

*2026-07-21, version 3.115.0*

on my phone because im at a medical appointment and need to get access to my account info, but the app won’t load, so i go to the website. when i click “log in”, it opens the app…that doesn’t work. i tried to contact app support but that wouldn’t load.

### 1/5 — The worst website ever

*2026-07-17, version 3.115.0*

I don't think you could make it any worse

You should have Face ID check-in you don't need to have a password or username then a phone call and a text message and the rest of this nonsense to look at my health care

I can transfer $100,000 in my bank with less hassle 

I will now just call you all the time on your one 800 number and just get my information. I don't need to look at this
App anymore and I will get all my notifications through the United States. Postal Service is because. Trust
Yourself with information because you must not know how to store it very. It's a big joke.

### 1/5 — App?

*2026-06-21, version 3.113.0*

Does the app ever work?  Currently trying to use it but it just shows the red screen.  When the app does work (I guess only m-f like the rest of the company) it frequently crashes or is insanely sluggish.

### 1/5 — Billion dollar company terrible website and app

*2026-06-18, version 3.112.0*

You'd think they would have a functioning website or even an app, but you'd be wrong.

### 5/5 — Best Healthcare and Customer Service

*2026-05-26*

IH has the best employees who go the extra mile to help you with any questions about your plan and health.

### 2/5 — Leave me logged in

*2026-04-02*

I know insurance companies only
care about taking every last dollar we have, but for the love of god, please make a better functioning app for us to use while you rob us blind. Why on earth can’t I stay logged into the app? Why can’t I use biometrics to log in? After 24 hours do I REALLY need to verify my phone again? It’s annoying. Also, your list of providers who are accepting new patients is wrong. Nobody ever updates it. Make it easier to take my money too, I can’t believe you haven’t yet.

## Frequently asked questions about MyIH

### What does the MyIH app do?

The MyIH app allows Independent Health members to access their health plan information conveniently. You can find doctors and providers, view your member ID card, check your benefits, track your deductible, and manage claims. It also provides secure messaging and health management tools.

### What are the key features of the MyIH app?

Key features include finding in-network doctors, specialists, pharmacies, hospitals, and urgent care facilities. Members can access their digital ID card, view detailed benefits information, monitor their deductible progress, and check the status of their claims. The app also offers secure messaging and live chat support.

### Is the MyIH app free to use?

Yes, the MyIH app is free for Independent Health members. There are no charges to download or use the app's core functionalities. Some features may be available on select plans, as indicated within the app.

### Who is the MyIH app for?

This app is designed for members of Independent Health, a health plan serving Western New York. It is intended for individuals who want to easily manage their health insurance, find healthcare providers, and access their plan details on their mobile device.

### How do I access my benefits information?

Once logged into the MyIH app, navigate to the 'My Benefits' section. Here you can view your plan details and specific benefits for everyone covered under your plan. This information is available directly on your device for quick reference.

## Version history (last 5 releases)

### 3.117.0 — 2026-08-25

Minor bug fixes

### 3.116.0 — 2026-07-30

- Enhancements made to Rx Compare Cost Experience
- Minor bug fixes

### 3.115.0 — 2026-07-15

Rx Claims Details Enhancements
- An update to Pharmacy claims on the claims page to include the prescriber name; giving the member additional information for each claim
Medicine Cabinet
- A centralized medication view, giving members easier access to their recent medication history
Minor bug fixes

### 3.114.0 — 2026-06-22

Minor bug fixes

### 3.113.0 — 2026-06-18

Minor bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*