# MyIH — user reviews > 60 indexed App Store user reviews of MyIH by Independent Health Association, Inc, rated 4.60/5 from 4,683 ratings. - Source: https://appshunter.io/ios/app/myih/id525417542/reviews - App overview in markdown: https://appshunter.io/ios/app/myih/id525417542.md - Rating breakdown: 5★ 3,855 · 4★ 358 · 3★ 146 · 2★ 65 · 1★ 259 ## What do users think of MyIH? Overall sentiment: negative **Pros** - 💡 EOBs are nice and accessible - 👍 Found the MyIH app very easy to use and helpful for what I need - 👍 One less card to carry - 👍 Awesome Update - much easier to use and has more info than the old app - 👍 Great app - simple and intuitive - 👍 Extremely user-friendly and a must have for anyone with Independent Health coverage - 👍 Easy to use, and love the benefit information - 👍 Great App for finding a doctor and getting directions to their office **Cons** - 🐛 The app doesn't work, wasted 30 minutes trying to just get on it - 🐛 The app is slow and lags all the time, takes a long time to load info - 🐛 So slow and glitchy - 🐛 Moved healthy extras amount off the main screen and now it's just a white screen - 🐛 Never works without at least one issue, constantly lagging and freezing - 🐛 Site is having problems, I get an error when I try to read an email - 🐛 Website is down, can't redeem gift cards - 🐛 EOB not available, system can't change primary care physician - 🐛 The EOB on the website rarely show the information of what was charged and what was paid - 🐛 Continually freezing and won't let me access my account - 🐛 Kicks me out of the app with every click, can't stay in for more than 5 seconds - 🐛 Can't exit out of the screen asking to choose paperless delivery - 🐛 Difficult to get the gift card, security code and card keep going to default - 🐛 Entered the code for the Amazon gift card and it didn't work - 🐛 Took 10 mins to get my card info off the app, got 20 emails saying someone logged in - 🐛 No back button, app is so bad - 🐛 Always hangs up when trying to process information **Commonly reported bugs** - The app doesn't work, wasted 30 minutes trying to just get on it - The app is slow and lags all the time, takes a long time to load info - Moved healthy extras amount off the main screen and now it's just a white screen - Never works without at least one issue, constantly lagging and freezing - Site is having problems, I get an error when I try to read an email - Website is down, can't redeem gift cards - EOB not available, system can't change primary care physician - The EOB on the website rarely show the information of what was charged and what was paid - Continually freezing and won't let me access my account - Kicks me out of the app with every click, can't stay in for more than 5 seconds - Can't exit out of the screen asking to choose paperless delivery - Difficult to get the gift card, security code and card keep going to default - Entered the code for the Amazon gift card and it didn't work - Took 10 mins to get my card info off the app, got 20 emails saying someone logged in - No back button, app is so bad - Always hangs up when trying to process information **Most requested features** - I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access - Need a list of specialists provided in the app ## Newest reviews (15 of 60) ### 2/5 — Leave me logged in *2026-04-02* I know insurance companies only care about taking every last dollar we have, but for the love of god, please make a better functioning app for us to use while you rob us blind. Why on earth can’t I stay logged into the app? Why can’t I use biometrics to log in? After 24 hours do I REALLY need to verify my phone again? It’s annoying. Also, your list of providers who are accepting new patients is wrong. Nobody ever updates it. Make it easier to take my money too, I can’t believe you haven’t yet. ### 2/5 — Frustrating *2026-03-17* I just noticed today, in 2026, that I missed out on a $10 reward from 2024, and that once you get your reward you have 90 days to use it before it expires. I have been trying to sign up for Brook and some other programs without any luck. I’m very frustrated, it is causing extra stress that I don’t need. ### 1/5 — This app sucks *2026-01-09, version 3.103.0* This app is hard to navigate and impossible to add a PCP even though I found them on this app and have an upcoming appointment. The search feature is horribly inefficient and everything seems cumbersome. ### 1/5 — Terrible *2026-01-05, version 3.103.0* I honestly don’t know how the app has such good reviews, it really is terrible. It lags and moves so slowly all the time… it’s very frustrating. ### 1/5 — Are you serious *2025-10-21, version 3.97.0* The app doesn’t work. Wasted 30 minutes trying to just GET ON IT and I can’t because it DOSNET WORK. ### 1/5 — Not the best *2025-10-19* The app is slow and lags all the time. Takes a long time to load info. I filled out updated info but doesn't reflect or remember and continuously asks me to update my info. It can't simply remember my password but has to text to authenticate EVERY TIME I open the app which is ridiculous. I don't remember the app being this poor a few years ago. ### 1/5 — Horrible *2025-10-18, version 3.97.0* So slow and glitchy ### 1/5 — Problem with healthy extras in update *2025-10-11, version 3.95.0* Moved healthy extras amount off the main screen and now when you click on it under benefits, it’s just a white screen. What a pain. ### 1/5 — Never works without at least one issue *2025-08-21* For an insurance company that makes millions you would think that they could make an app that isn’t constantly lagging. Every time I go onto the app and try to do something simple like look for a new provider, I go to click and blank screen pops up. I have to close out the app typically more than once before it finally works. Often the app freezes as well. It’s ridiculous to have to resort to the website when the app is available and is meant to improve ease of access. ### 1/5 — Site issues *2025-01-04, version 3.81.0* I get an email, I hit read, I get an error! Site is having problems. ### 1/5 — Your website blows *2024-12-31, version 3.81.0* Trying to redeem my gift cards and your website is down!!!! ### 3/5 — Authorization *2024-12-28* I would like to be able to see if authorizations have been approved. This should be a visible item for patients to access. ### 1/5 — Garbage app *2024-11-26, version 3.80* 1 gave it one star cause that is the lowest I could give it. Eob not available. System can not change primary care physician, says it’s not available. Garbage app. ### 1/5 — EOB *2024-10-26, version 3.77.0* The EOB on your website rarely show the information of what was charged and what was paid. This allows for inefficiencies for medical visits and prescription costs. ### 2/5 — Freezes *2024-08-10, version 3.71.0* This app is continually freezing and will not let me access my account. ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone 15 and app unsupported *2026-08-15* This is RIDICULOUS. This app says I’m unsupported! I don’t have a terribly old phone but this app will no longer work, nor provide an option because, it thinks the version my cell needs is outdated. I really hate whomever decided to only support rich people who upgrade their cellphones regularly. So stupid and aggravating!!! ### 1/5 — Terrible mobile app *2026-08-14* This app is so bad. I get notifications to check on my EOB and the app just spins and spins. Or the screen goes blank and there’s no way to go back to the previous page. If I close it then I have to log in again & verify myself and it does the same thing. I have so many unread messages and I never can download them. Fix this ### 1/5 — App straight up does not work *2026-08-10, version 3.116.0* It’s so slow it doesn’t do anything ### 1/5 — Difficult *2026-07-23* This app is difficult to work with. I have to constantly delete and redownload in order to work properly. I understand wanting to keep my information secure, however to have to enter my credentials AND have to get a text and enter a pin is a real pain, especially if I need information quickly. ### 1/5 — app won’t load and unable to contact support *2026-07-21, version 3.115.0* on my phone because im at a medical appointment and need to get access to my account info, but the app won’t load, so i go to the website. when i click “log in”, it opens the app…that doesn’t work. i tried to contact app support but that wouldn’t load. ### 1/5 — The worst website ever *2026-07-17, version 3.115.0* I don't think you could make it any worse You should have Face ID check-in you don't need to have a password or username then a phone call and a text message and the rest of this nonsense to look at my health care I can transfer $100,000 in my bank with less hassle I will now just call you all the time on your one 800 number and just get my information. I don't need to look at this App anymore and I will get all my notifications through the United States. Postal Service is because. Trust Yourself with information because you must not know how to store it very. It's a big joke. ### 1/5 — App? *2026-06-21, version 3.113.0* Does the app ever work? Currently trying to use it but it just shows the red screen. When the app does work (I guess only m-f like the rest of the company) it frequently crashes or is insanely sluggish. ### 1/5 — Billion dollar company terrible website and app *2026-06-18, version 3.112.0* You'd think they would have a functioning website or even an app, but you'd be wrong. ### 1/5 — Awful *2026-02-27, version 3.106.0* App is awful ### 1/5 — Needs improvement *2026-02-09* This app is glitchy, slow and barely gives you any information. I use it and have to call anyway. It should have all insurance information and update accordingly with all medication and medical information including status of prior authorization if IH wants to be efficient they should invest in the app providing all information ## Most praised reviews (10 highest-rated) ### 5/5 — Best Healthcare and Customer Service *2026-05-26* IH has the best employees who go the extra mile to help you with any questions about your plan and health. ### 5/5 — Love MyIH app *2026-03-29* So easy and convenient. Can get access to all health information if needed. Really great app. ### 5/5 — Good *2026-01-02, version 3.103.0* I really do enjoy my rewards. ### 5/5 — EOB’s *2025-09-25* EOB’s are nice and accessible. Finding a specialist list from MyIH not so much. No list provided. This would be very useful. ### 5/5 — My coverage *2024-11-04, version 3.78.0* I’ve always enjoyed and benefited f Roman My I H Account ### 5/5 — Smooth *2024-02-20* Found the MyIH app very easy to use and helpful for what I need. Like an insurance company in my pocket. ### 5/5 — New member / Happy Family *2023-02-05* I just made the switch to Independent health starting in 2023. I had been with blue cross for 6 years. Blue cross was bought out by high mark and things really hit rock bottom from a customer prospective. After talking with my employer about health care options I chose Independent health. What a difference! Less wait times to talk to an IH rep, great app, great member benefits. My family and I are very impressed! Keep up the good work Independent Health! ### 5/5 — One less card to carry 👍 *2022-03-05* I love having my ID card in the app. I was able to share it with the front desk at my doctor’s office. ### 5/5 — Health insurance is a cluster BUT *2022-02-10* This helps. i like being able to make sense of it by quickly checking my deductible, Health Extras balance and peeking at covered benefits on my plan before seeing a doctor. ### 5/5 — Worked great! *2022-02-10, version 3.26.0* Nice app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*