# MYIO — Behavioral Health Portal

> Patient portal for managing behavioral health information and care. (iPhone/iPad app by Valant Medical Solutions, Inc.)

- Source: https://appshunter.io/ios/app/myio/id1618901898 (this page in markdown: same URL + `.md`)
- Developer: [Valant Medical Solutions, Inc](https://appshunter.io/developer/1618901900)
- Category: Medical
- Price: Free
- Rating: 4.80/5 from 22,380 App Store ratings · 292 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 56 MB
- Languages: American English
- Released: 2022-05-03
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myio/id1618901898/reviews.md

## What is MYIO?

MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to:
- Update personal and contact details
- Set communication preferences with your mental health provider
- Review statements
- Easily pay balances

To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.

## Key features

- Update personal and contact details
- Set communication preferences
- Review statements
- Pay balances
- Receive reminders and messages
- Enable push notifications

## Chart rankings

- #90 in Top Free · Medical (US App Store)

## What do users think of MYIO?

Overall sentiment: negative

**Pros**

- 👍 Seamless intake process
- 🚀 Excellent video call quality
- 💡 Useful appointment scheduling

**Cons**

- 🐛 Frequent login issues
- 👎 Unreliable messaging system
- 🤯 Frustrating user interface
- 🔒 Privacy concerns with personal data collection
- 🔋 Drains device battery quickly

**Commonly reported bugs**

- White screen on app launch
- Inability to log in with saved credentials
- Inconsistent behavior when updating payment information
- Video and audio issues during telehealth sessions

**Most requested features**

- Add push notifications for messages and appointments
- Improve mobile optimization and support for tablets
- Integrate with calendar apps for easier scheduling
- Provide more transparency around data usage and privacy

## Recent user reviews (10 of 292)

All indexed reviews: https://appshunter.io/ios/app/myio/id1618901898/reviews.md

### 1/5 — ALWAYS AN ISSUE

*2026-08-25, version 1.1.64*

It constantly expires Face ID. It won’t send a link for neither portal email login option nor forgot password. Useless!

### 1/5 — A Hot Mess Full of Spyware

*2026-08-17, version 1.1.63*

This app is so bad I’m actively advocating for my practice to discontinue using it. The privacy is abysmal (linking audio recordings to your AppleID in an app that does telehealth???) and the app itself is awful. The app can’t function in landscape mode, so good luck having a telepath session on a regular iPad. The app times out very quickly even when you’re waiting for a provider to start a session. The payment system is clunky and difficult to use. I hate this app.

### 1/5 — HORRIBLE HORRIBLE HORRIBLE!!!!!

*2026-08-12, version 1.1.63*

I've had nothing but troubles with this app.  The login process is one of the worst I've ever seen.  after about an hour I finally got account setup, but the very next time I tried to login it says "forbidden" WTF! I tried doing the login by link and that immediately says the link is expired. I tried logging in through the web but it only supports Chrome????? Tried going through support but you have to login to contact support.  I CAN'T!!!!  This is an app designed to cause mental health issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

### 5/5 — Wonderful Team!

*2026-08-11, version 1.1.63*

Dr. Saleh continues to show genuine concern and compassion for my mental health. I truly appreciate the level of professionalism of the entire team! 
Thank you!

### 5/5 — Happy customer

*2026-08-11, version 1.1.63*

The app is great and very easy to use. I have enjoyed working with my counselor, especially with the app making communication so accessible.

### 1/5 — Terrible app

*2026-08-08, version 1.1.63*

The link is never sent to activate the account. Doesn’t provide error message. The only message you get is check your spam folder. This is a badly made software with nothing but frustration and inconsistency for users.

### 5/5 — Excellent and easy!

*2026-08-04, version 1.1.63*

I like MYO because it is easy to use. Thank you!

### 5/5 — LADY D

*2026-08-04, version 1.1.63*

Very time consuming and difficulty with setting up.  Love the confidentiality.

### 2/5 — Forced permissions

*2026-07-27, version 1.1.63*

I could not access my appointment because I had to give a permission that didn’t exist. I usually just turn my camera and mic on. Now it’s asking for permission with a pop up that blocks me being able to turn them on. So dumb.

### 5/5 — Need for IPad

*2026-07-23, version 1.1.63*

It’s a great app. We hope that it gets support for tablets/ipad version as well.

## Frequently asked questions about MYIO

### What does the MYIO Behavioral Health Portal do?

MYIO serves as a patient portal for behavioral health. It allows you to manage your personal information, set communication preferences with your provider, review financial statements, and pay any outstanding balances. The app aims to put you in command of your behavioral health information.

### How do I access MYIO?

To access MYIO, you must request an account through your mental health provider. Once your provider initiates your account, you will receive an access code via SMS. Download the MYIO app, enter this code, and then proceed to set up your login details.

### Is MYIO free to use?

Based on the provided information, the MYIO Behavioral Health Portal is offered as a free service to patients. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

### What kind of communication features does MYIO offer?

MYIO allows you to set your communication preferences to receive important reminders and messages directly to your phone or email. You can also enable push notifications within the app to stay updated on any new information or updates related to your behavioral health care.

## Version history (last 5 releases)

### 1.1.64 — 2026-08-19

New & Improved
- Request refills on inactive medications — Patients who are eligible to request medication refills can now submit a refill request for inactive medications, not just active ones. This makes it easier to restart a previous prescription without contacting the practice.
Fixes
- Improved the reliability of the "Join Session" banner so patients are promptly notified when their provider joins a Telehealth session.

### 1.1.63 — 2026-07-23

Requesting an appointment is now smoother
We've resolved an issue that prevented some users from submitting an appointment request. Searching for available times and confirming your appointment now works reliably from start to finish

### 1.1.62 — 2026-06-18

Squashed some bugs

### 1.1.61 — 2026-05-20

- Your medications, all in one place — View what you're currently taking and what you've taken before, and request refills without having to call. Rolling out where supported by your practice.
- A clearer billing balance — Your balance will reflect prepayment credits and any unapplied amounts, so what you see matches what you actually owe. Watch for an in-app announcement when this goes live for your practice.
- Behind-the-scenes improvements to keep MYIO running smoothly.

### 1.1.60 — 2026-04-15

- Telehealth Audio Controls — A new audio button lets you switch between speaker, earpiece, or Bluetooth during video visits, with improved Bluetooth connection reliability.
- Updated Call Layout — Chat has moved to the More menu with message preview banners and unread notification badges, so you never miss a message during your visit.
- Faster Biometric Login — Face ID and fingerprint now prompt automatically when you open the app — no extra tap needed.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*