# MYIO — user reviews > 292 indexed App Store user reviews of MYIO by Valant Medical Solutions, Inc, rated 4.80/5 from 22,380 ratings. - Source: https://appshunter.io/ios/app/myio/id1618901898/reviews - App overview in markdown: https://appshunter.io/ios/app/myio/id1618901898.md - Rating breakdown: 5★ 19,521 · 4★ 1,959 · 3★ 497 · 2★ 71 · 1★ 332 ## What do users think of MYIO? Overall sentiment: negative **Pros** - 👍 Seamless intake process - 🚀 Excellent video call quality - 💡 Useful appointment scheduling **Cons** - 🐛 Frequent login issues - 👎 Unreliable messaging system - 🤯 Frustrating user interface - 🔒 Privacy concerns with personal data collection - 🔋 Drains device battery quickly **Commonly reported bugs** - White screen on app launch - Inability to log in with saved credentials - Inconsistent behavior when updating payment information - Video and audio issues during telehealth sessions **Most requested features** - Add push notifications for messages and appointments - Improve mobile optimization and support for tablets - Integrate with calendar apps for easier scheduling - Provide more transparency around data usage and privacy ## Newest reviews (13 of 292) ### 2/5 — Forced permissions *2026-07-27, version 1.1.63* I could not access my appointment because I had to give a permission that didn’t exist. I usually just turn my camera and mic on. Now it’s asking for permission with a pop up that blocks me being able to turn them on. So dumb. ### 2/5 — Please Add Biometric Authentication or Facial Recognition *2026-07-03, version 1.1.62* The app requires users to enter a password each time it is opened, which is frustrating. Please Add Biometric Authentication or Facial Recognition to make it easier to sign in. ### 5/5 — Best user experience *2026-06-13, version 1.1.61* Good ### 5/5 — New Patient *2026-06-10, version 1.1.61* My mom had called earlier today and set up an appointment with one of the doctors for my episodes so when I came home I called and she walked me through downloading the app, setting up my new account email, and now I am all set for my appointment on the 18th @ 9:30am thank you! ### 5/5 — Bad platform *2026-05-31, version 1.1.61* Platform is not that easy to use and functions are hit or miss. It requires having to interface between the app and email which to me is an unnecessary complicating step. ### 2/5 — Needs notifications *2026-05-30, version 1.1.61* The app itself meets the requirements for what’s expected, but the app not notifying you of your appointment is something that should be an option this day and age. ### 5/5 — Convenient & Quick ! *2026-05-28, version 1.1.61* User friendly HUDs that lead to fast response times! ### 5/5 — What an app *2026-05-26, version 1.1.61* I love how fast and convenient they are. ### 4/5 — App *2026-05-26, version 1.1.61* Good useful app ### 5/5 — My experience *2026-05-24, version 1.1.61* Very easy to use app, understandable, straight forward although can’t find where my prescriptions are or if that feature is in here that’s the not complaint if I had one ### 5/5 — Easy to use *2026-05-14, version 1.1.60* Great app very easy to use and a convenient way to have more of a personal one on one relationship with your provider then you get better treatment having them know you better you also can send for med refills, make appointments or let the doctor know how your feeling its just a great tool to have as a patient ### 3/5 — Battery *2026-05-11, version 1.1.60* It’s drains my battery and my phone gets really hot when I use it. Other than that it’s pretty easy to use. ### 2/5 — Billing *2026-05-09, version 1.1.60* Billing details are difficult to review on the app ## Most critical reviews (10 lowest-rated) ### 1/5 — ALWAYS AN ISSUE *2026-08-25, version 1.1.64* It constantly expires Face ID. It won’t send a link for neither portal email login option nor forgot password. Useless! ### 1/5 — A Hot Mess Full of Spyware *2026-08-17, version 1.1.63* This app is so bad I’m actively advocating for my practice to discontinue using it. The privacy is abysmal (linking audio recordings to your AppleID in an app that does telehealth???) and the app itself is awful. The app can’t function in landscape mode, so good luck having a telepath session on a regular iPad. The app times out very quickly even when you’re waiting for a provider to start a session. The payment system is clunky and difficult to use. I hate this app. ### 1/5 — HORRIBLE HORRIBLE HORRIBLE!!!!! *2026-08-12, version 1.1.63* I've had nothing but troubles with this app. The login process is one of the worst I've ever seen. after about an hour I finally got account setup, but the very next time I tried to login it says "forbidden" WTF! I tried doing the login by link and that immediately says the link is expired. I tried logging in through the web but it only supports Chrome????? Tried going through support but you have to login to contact support. I CAN'T!!!! This is an app designed to cause mental health issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ### 1/5 — Terrible app *2026-08-08, version 1.1.63* The link is never sent to activate the account. Doesn’t provide error message. The only message you get is check your spam folder. This is a badly made software with nothing but frustration and inconsistency for users. ### 1/5 — THE WORST *2026-06-25, version 1.1.62* This is the worst app I’ve ever been forced to use. Won’t show the forms I need before my appointment. I can click 20 times and it will load and then 100 more times and it won’t pull them back up. This is garbage. You should be ashamed ### 1/5 — Hard to navigate *2026-05-29, version 1.1.61* Overly simplified making it difficult to access any information. Has glitched on me several times in moments when I am needing to contact medical provider urgently. Very unhappy to be using this app. ### 1/5 — reviewiguess *2026-05-22, version 1.1.61* i’m sorry i only gave yall one star but i rlly only have this app so i can get on w my life, im sure ill love it tho!! 🥰🥰 ### 1/5 — Zero point *2026-04-18, version 1.1.60* What’s the point of an app where by you can only email “new patient portal” or “billing/insurance questions”? You can’t book an appointment, only see exisiting ones, and you can’t request or remind them that your medication is running out and you need a new script. You can’t message your Doctor. You can’t see your history. The billing doesn’t even update in real time, but it does still ask you several times if you doing fact, want to pay that bill… absolutely pointless app. ### 1/5 — Hippocratic Oath? Never heard of it; what is it? *2026-04-11, version 1.1.59* Long story short—if my partner had not taken away my phone and explained to the county sheriff the difference between lifelong chronic suicidal ideation, which is very analytical and mechanistic and is a fun side rabbit hole of stats for an extremely late diagnosed autistic person but it freaks uninformed people the hell out and it has comforted her since childhood to always know there’s an off-ramp and Regular old impulsive neurotypical suicidal ideation that can be easily talked off a ledge. Using neurotypical social scripts on her will make her focus on the problem more when you try to minimize it—right now, all you are doing is offering lethal means to a person who just needs to be left the hell alone. My therapist almost got me killed—don’t tempt me with a lethal weapon delivery service who I can and will provoke to kill me after a long series of bad p-docs has gotten me here. My partner had to tell the cops ‘don’t tempt her right now—she’s fine!!’ ### 1/5 — Compared to others, very poor *2026-02-05, version 1.1.57* There’s almost no value to this app. It doesn’t make anything easier. It asks you for the same information constantly. It doesn’t offer automated field support that is standard with basically every other app or website these days. An example would be being able to select a date from a calendar or defaulting to a date including M/D/Y. These simple gaps make using the app feel super manual and disorganized. I do not review apps lol so when I do it’s bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful Team! *2026-08-11, version 1.1.63* Dr. Saleh continues to show genuine concern and compassion for my mental health. I truly appreciate the level of professionalism of the entire team! Thank you! ### 5/5 — Happy customer *2026-08-11, version 1.1.63* The app is great and very easy to use. I have enjoyed working with my counselor, especially with the app making communication so accessible. ### 5/5 — Excellent and easy! *2026-08-04, version 1.1.63* I like MYO because it is easy to use. Thank you! ### 5/5 — LADY D *2026-08-04, version 1.1.63* Very time consuming and difficulty with setting up. Love the confidentiality. ### 5/5 — Need for IPad *2026-07-23, version 1.1.63* It’s a great app. We hope that it gets support for tablets/ipad version as well. ### 5/5 — Mike *2026-07-23, version 1.1.63* I started working with the Path Center in December of 2025. I have made so much progress. We worked on my life plan based on my values. Lisa held me accountable. I had to hold Lisa accountable. I had a brief fill-in with Cassie, Cassie was able to dig in and find a hidden source which I wanted to release. Now back with Lisa to work on the next six months. A life changing experience may it continue. Last note for several years I was looking for therapy the Path Center was able to bring me in, my search had to do with my doctor’s office and my insurance and being able to navigate the system. ### 5/5 — Review *2026-07-23, version 1.1.62* These questions are opening my mind to things I didn’t realize about myself. ### 5/5 — Exceptionally Bug Free App *2026-07-11, version 1.1.62* No loss of work, no crashes ### 5/5 — It helps the voices in my head *2026-07-08, version 1.1.62* It helps the voices in my head. Talk easier. ### 5/5 — Organization *2026-06-22, version 1.1.62* The requested information on the app was well organized, formatted and easy to understand. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*