# MyJio: For Everything Jio — user reviews > 803 indexed App Store user reviews of MyJio by JIO PLATFORMS LIMITED, rated 4.70/5 from 29,393 ratings. - Source: https://appshunter.io/ios/app/myjio-for-everything-jio/id1074964262/reviews - App overview in markdown: https://appshunter.io/ios/app/myjio-for-everything-jio/id1074964262.md - Rating breakdown: 5★ 23,691 · 4★ 3,497 · 3★ 1,033 · 2★ 437 · 1★ 735 ## What do users think of MyJio? Overall sentiment: positive **Pros** - 🚀 Easy payments - 👍 User-friendly app - 🚀 Quick recharges - 👍 Excellent service - 👍 Smooth experience - 🚀 Speedy and handy info - 👍 Convenient and quick - 👍 Intuitive and easy to use **Cons** - 🐛 Bad network - 🐛 Slow network - 🐛 Frequent buffering and disruptions - 🐛 Intermittent connectivity and quality issues - 🐛 Clunky 5G - 🐛 Too many text messages - 🐛 Difficult to log issues and track status **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - App logs users out frequently - Payments and transactions issues - Screen unresponsive during transactions - Jio ID password sign-out issue **Most requested features** - Ability to log in via email and password - Feature to generate new or replacement eSIM from the app - Option to disable reminder calls - Ability to rename devices connected to Jio Fiber - Dark mode option - Advanced analytics dashboard ## Newest reviews (15 of 803) ### 3/5 — Wow *2026-07-28, version 8.0.20* Nice app very helpful ### 5/5 — Vidya *2026-07-27, version 8.0.20* Very nice ### 5/5 — My Jio *2026-07-27, version 8.0.20* Good ### 5/5 — Easy payment options from abroad *2026-07-25, version 8.0.20* It was easy to make a payment using BHIM from abroad ### 5/5 — Recharge for outgoings *2026-07-23, version 8.0.20* I had to call to ask , RS 189 option was not available ### 2/5 — Review *2026-07-17, version 8.0.20* It is correct that lately the service personnel have been showing least concern about their customers and are rude in their behaviour . Perhaps due to their wide subscriber base . The field staff seems overburdened and not well informed about the services they are expected to deliver. Needs training their field stafff who are unaware about rectifying the complicated faults . They are I'll trained as well as depict rude behaviour which is not acceptable nowadays . Besides the field staff who are incharge of bringing new Internet customers are behaving like overlords and deduct or charge as per their choice giving a go by to the rules and regulations . Need training in their day to day handling of customers. They are more concerned about increase of revenue without bothering the services to customers . Ravinder sangra ### 5/5 — Recharge *2026-07-13, version 8.0.20* Quick and easy ### 5/5 — Bestbbbbbb *2026-07-12, version 8.0.19* Ggggg ### 5/5 — Good value for money *2026-07-12, version 8.0.19* Very friendly provider ### 5/5 — Super easy to recharge *2026-07-10, version 8.0.19* It is pretty easy to recharge using PhonePe!! ### 5/5 — IRPackage *2026-07-09, version 8.0.20* Awesome service ### 5/5 — Super *2026-07-06, version 8.0.19* Good ### 5/5 — Best All-in-One Utility App! *2026-07-04, version 8.0.19* The MyJio app makes managing everything so seamless. Tracking real-time data balance, checking active plans, and recharging takes just a few seconds. The interface is clean, smooth, and incredibly easy to navigate. It honestly saves so much time having UPI payments, mobile accounts, and fiber details all in one place. Highly recommended! ### 5/5 — Love the app *2026-07-03, version 8.0.05* Very easy to use however 1 suggestion can you add Apple Pay as payment method and international credit and debit card so NRI’s can pay with one click ### 5/5 — Pm singh *2026-07-03, version 8.0.19* All ## Most critical reviews (10 lowest-rated) ### 1/5 — No refund policy what ever is the error *2026-08-06* On 3rd August 2026, I made the payment manually which I do every month for Jio fibre monthly charges invoice which shows me on Jio app, which connect me to internet banking and i made the payment My amount was deducted for a year ₹12,729 instead of monthly payment ₹1060, this was app error when I saw the message I was shocked to see the amount. I immediately called Jio customer care to refund the balance amount after keeping one month charges but the reply was, we don’t have the refund policy. I forced him to let me talk to senior but no one was available,again I called next day. Reply from senior was same. We don’t have the refund policy, but you will be answered within 48 hours. But after 48 hours, I haven’t received any call, even no complaint number was not provided to me, which I suppose to get by SMS the I tried with nodal officer. I made three calls in first two calls When I gave the complaint, they disconnected the call. in Third call, she lodged the complaint and gave me the complaint number along with email ID to register a complaint. Now I have to try my luck. Whether I will get my money back or no, how can such a big company can’t refund the amount? It can be a apps error or my mistake or whatever how they cannot refund the money, even I asked them to disconnect the connection, but answer was even if you disconnect, you won’t get your refund ### 1/5 — Waste money here *2026-08-06* I tried to relocate my Jio Wifi on first August and it booked for second August, but automatically the booking happened for third August ,an agent came and said he cannot relocate because the polo is full and to contact the company. I had to call customer service(hassle) They said they will close my open request, so I can so I can reopen it and do relocation connection , but since that day, till now 6th aug, I still have an open request. I am not able to relocate my Wifi. Also on third August , a customer service representative called me and said that they will take my Jio Wifi and give Jio air fibre wireless connection and I have to pay only 1200. I agree to that , they said an agent will come, but no agent has come till now so every day I tried to call customer service just to ask if anyone is coming or not, or why my open? Why do I still have an open request every day the customer service represent is saying same thing that today they will resolve and I’ll get a message and I can open the request. They’re not even mentioning about the Jio air fiber connection that they said they will do .Today when I called this customer representative , he asked for the problem and I said, and I told him that every day I’m calling and is this the same and he was like oh yeah, thank you so much please read my behaviour and he cut the call. I feel like I have wasted my money. Also, a random agent called and said he will do for 1000. Where is the transparency here? When did they started charging 1000 for relocation connection within the city . ### 1/5 — Third class service ever i seen *2026-07-24, version 8.0.20* I M MBA Finished and since last 3 hours i try to connect with Jio Helpline for Subscription issue i face and there are No option In Your Third class Chatting Bot.. If i not find to option to chat or talk with human then what should rest people who don't know about chat bot and anything .. You guys only take money no service.. i m jio holder since last 8 Years but this one is my last year with Jio. ### 1/5 — Worst network *2026-07-15, version 8.0.20* Worst network ### 1/5 — Made it difficult to get help ever since AI was added *2026-07-04, version 8.0.19* At first I could easily raise a service request through the app, when the service was down, but now the AI keeps circling around without giving me correct answers and I can’t even raise a service request. I do not want to call them because the agents also make me go through the same thing even though I have completed the steps to get it back online. I called because I need a service request raised, but they just keep wasting my time. ### 1/5 — Worst WiFi Installation Experience Ever *2026-06-27, version 8.0.19* I applied for Jio WiFi, and the experience was terrible from start to finish. It took them 15 days just to show up, despite constant follow-ups and calls. When they finally came, they refused to provide the necessary wiring and told us to arrange everything ourselves. That’s basic installation—why is the customer responsible for it? This is extremely poor service and a complete waste of time. I would not recommend this company to anyone. Save your money and go with a provider that actually delivers what they promise ### 1/5 — Jio Ki Maa Ki Chit *2026-06-02, version 8.0.17* Teri Bhnkaloda Teri Network Theek Kyu Ni Krte Apni Maa Kyu Chudware Bhnkelode Randi Ke Salee Teri Bhnkichut ### 1/5 — Horrible Customer Service *2026-05-28* I have a ticket opened which has not been resolved from 18 days leaving me without a Wi-Fi connection. Despite multiple follow up calls, emails and speaking to senior escalation teams there was no resolution. Only when I called for a cancellation was a service engineer appointed who first rescheduled the appointment to a later time and closed the ticket without resolving the issue. After I reopened the ticket and spoke to the senior desk about it, the same engineer(Brijesh Kumar) added a comment on the ticket saying that I was not at home and put my ticket on hold. There is no accountability from their customer service team and all they care about is their ratings which they want me to rate on based on their on call behaviour because they cannot provide a resolution. The only information I was given was they have system restrictions. One of the representatives even tried pitching an offer to me instead of resolving my issue. Honestly I would not even give them half a star based on these interactions. To anyone reading this comment, go with a local ISP instead of waiting for a resolution for days. ### 1/5 — Worst Relocation support ever *2026-05-18, version 8.0.16* I have experienced one of the worst relocation support ever from Jio . I had raised a request on Saturday (16-05-2026) , yet till date nobody has come to fix it for us . It has been postponed continuously my Jio team and the manager has been dodging our calls . There’s no way to connect to a customer support executive in the app . One of the worst app and service my Jio team ### 1/5 — App is useless just like customer care *2026-05-13, version 8.0.14* The app didnt accept my location (5years old place available on G maps & all other apps). It didnt recognize 3-4 societies near my home. Customer care asked me to select some random address 3-4 km away where I dont live and delivery guy declined to deliver to my address :( this is pathetic, basic geolocation/manual address not working on the app.. ## Most praised reviews (10 highest-rated) ### 5/5 — Good and best *2026-08-23, version 8.0.21* Nice info and good app ### 5/5 — Good service *2026-08-22, version 8.0.22* I got what I wanted with ease ### 5/5 — Superb *2026-08-15, version 8.0.21* Simple and superb ### 5/5 — My jio *2026-08-11, version 8.0.20* Nice ### 5/5 — Good App *2026-08-11, version 8.0.20* I like it for its speed and features ### 5/5 — Excellent *2026-08-10, version 8.0.21* Excellent ### 5/5 — Good *2026-08-06, version 8.0.20* San manu ### 5/5 — Nice *2026-08-04, version 8.0.20* Excellent ### 5/5 — Jio recharge *2026-08-01, version 8.0.20* Very easy recharge process on the MyJio app; should have more annual value plans for data ### 5/5 — User friendly *2026-07-30, version 8.0.20* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*