# MyJPS — user reviews > 46 indexed App Store user reviews of MyJPS by Jamaica Public Service Company Limited, rated 3.01/5 from 158 ratings. - Source: https://appshunter.io/ios/app/myjps/id1525442770/reviews - App overview in markdown: https://appshunter.io/ios/app/myjps/id1525442770.md - Rating breakdown: 5★ 46 · 4★ 22 · 3★ 20 · 2★ 22 · 1★ 45 ## What do users think of MyJPS? Overall sentiment: negative **Pros** - 👍 Convenient for bill information - 👍 Appreciated for avoiding in-person payments - 👍 Good for information and insights - 👍 Works well on iOS (sometimes) - 👍 Easy to use (sometimes) - 👍 Great for monitoring usage - 👍 Awesome update, user-friendly (initially) **Cons** - 🐛 App frequently not working - 🐛 Inconsistent payment processing - 🐛 Power disconnection issues - 🐛 Poor customer support - 🐛 Lazy development, AI not working - 🐛 Incorrect billing/charging - 🐛 Card registration issues - 🐛 Repeatedly asking for card details - 🐛 App not working since updates - 🐛 Frequent crashes and glitches - 🐛 Inability to log in - 🐛 No warning of disconnection - 🐛 Bill download unavailable - 🐛 Insecure device settings error - 🐛 Difficulty managing cards on file - 🐛 Not user-friendly - 🐛 App session terminated - 🐛 Cannot apply for service - 🐛 Unable to track electricity consumption - 🐛 App does not open - 🐛 Face ID no longer available - 🐛 Cannot paste information into forms - 🐛 Overcharging concerns - 🐛 Fraudulent activity concerns - 🐛 Constant need to reinstall app - 🐛 Usage section not working - 🐛 Needs to log in every time **Commonly reported bugs** - App stopped updating since June - AI not working - Card system not working - Charged twice the amount - App is buggy - Card information needs to be re-entered every time - App rarely works - Usage stopped working since June 4 - Difficulty registering a card - App session will be terminated due to insecure device settings - No warning of disconnection - Unable to download bill - App not working properly - Error message every time trying to login - Cannot apply for service - App problems, reset after a week - Unable to track current consumption of electricity - App cannot open - Won't allow login - App not working since June 7th update - Current goes off far too often with no warning - Does not provide status updates on outages - Too many glitches, app not responsive - App not opening since iOS upgrade - Face ID option no longer available - Method arguments are no longer valid - Refuses to allow copy and paste in password field - Program will not open after update - App closes after first use, needs reinstallation - App does not work more than once, needs re-installation - App fails to launch or open after a few hours, needs re-installation - Usage section doesn't work - Keeps crashing since the update - Needs to log in every time **Most requested features** - Delete saved cards - Manage cards on file - Improve AI/chatbot functionality - Use ChatGPT for AI - Send straight to real assistant - Allow card information to be saved - Allow copy and paste for passwords - Option to pay multiple accounts at once - Show property address on receipt - Improve integration with card payment facilities - Fix iOS specific bugs - Provide outage status updates - Send app updates like other apps ## Newest reviews (13 of 46) ### 2/5 — Usage Stopped Work *2024-06-26, version 5.5* A able to see my usage. Since June 4, no long able to. ### 3/5 — Room for improvement *2024-04-28, version 5.0* This app is similar to its Android counterpart in usability save for the payments process. Greater integration with on system card payment facilities would introduce a level of convenience similar in experience to that which is possible on Android. All in all, the app is good for information and insights. ### 2/5 — No warning of disconnection *2024-01-23, version 5.0* Was disconnected with zero warning from the app and with the bill only being a week and a bit late. Unable to check if I’ve actually been disconnected or if it’s something else. So little consideration for the user. Cluttering interface with tools no one is actually interested in and leaving off the things that would actually be useful. ### 2/5 — Bill download *2024-01-11, version 5.0* Unable to download bill since December 2023 as message says bill not available for download. What is going on? ### 2/5 — Good app but design issues hamper usability *2023-05-29, version 3.7* I’d give more stars because this is genuinely a good app but there are 2 things in particular that really degrades usability. 1. They force users to register their cards in order to use them…fine. But why do I need to renter all that information every time I try to pay my bill? There’s no security advantage. It’s just a stupid and short sighted design. Simply having users confirm the last 4 digits or confirming the CVV is enough to confirm the transaction….the card is already saved to the system. 2. The mere fact that I can’t paste my information into the form is also very stupid. Again, no clear security advantage. It also eliminates the ability for anyone to use their cards stored on their keychain. On paper some of these designs might seem like good ideas but they clearly weren’t developed by a competent technical mind. Degrades the usability of the app entirely. ### 1/5 — Worst App *2023-02-21, version 3.2* This is one of the worst apps I have ever tried. Firstly there is currently an error message every time I try to login. You cannot apply for service using this app because it returns a message saying that the attached files cannot be recognized. A ### 2/5 — App problems *2022-12-17, version 3.2* One whole week and the app isn’t working. On day 16 it reset, it’s now day 22. No notification about what to do and unable to make report from the app. It doesn’t make sense if you’re trying to watch the usage and this issue continues. This is twice now I’m having to uninstall the app then reinstall it to reset. Why can’t it just send out updates like other apps. ### 1/5 — Unable to track current consumption of electricity *2022-12-07, version 3.2* Hi, I received the installation of a prepaid meter which is currently been used as post paid meter. Due to the type of meter I am able to track the usage of electricity for each new period. Kindly asking for an upgrade in the system to enable same. ### 1/5 — Waste of time *2022-11-18, version 3.2* Don’t waste your phone storage by downloading this app! It doesn’t work ! ### 1/5 — Jamaica public service *2022-08-27, version 3.0* The app cannot open ### 1/5 — App not working *2022-06-26, version 2.9* Won’t allow log in ### 3/5 — No Updates *2022-06-17, version 2.9* I suddenly can’t move beyond June 7th even after updating the app. So inconvenient especially while working from home and needing to report an outage since calling JPS takes forever. ### 3/5 — Outages *2021-12-23* Current goes off far to often with no warning. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bill stopped updating since June *2025-09-10, version 5.9.6* Now they cut the power for missed payments even though I paid it less than a month ago. No warning no help from customer support. Asked if my payments went thru and nothing almost a month now. Then the disconnect insane. ### 1/5 — Lazy development *2025-07-16, version 5.9.0* This app is only good to keep up with your bill amount nothing else the ai need to be deleted the card system as well just send up straight to the real assistant and done stop with the ai or just use chat gbt cause that $2 a month ai deh not working ### 1/5 — Dissatisfied customer *2025-07-11, version 5.9.0* I used this App for the first time in June. I went ahead and did the registration and registered my two accounts both of which are in two separate names and two different account numbers. It was getting close to the due date for one of my accounts so I login to the app to pay my bill, I selected the account that I wanted to pay then it ask me to register my card so I did. Then a message came up saying that JPS was going to take less that $100 Jamaican dollars from my account and that I should enter the exact amount that was deducted from my account so I did and only to see that I was charged twice the amount. I went to customer support on the to try and get a refund only to be told that I have to go through a long process and then on top of that I was told that it would not be processed before 10 working days… this is some nonsense. This app is not working properly and I wouldn’t advise anyone overseas to use it… ### 1/5 — For someone that’s making money do better *2024-09-25* This app isn’t ready shut it down and give it the correct amount of work stop the laziness 10 days to review a receipt 5 days and the money hasn’t updated as yet so my light has disconnected since the day I downloaded this app I got the payment part to work like once you can’t pay from a bill control app and the bot is the worst kmt garbage update the app please me a beg you or just lock it down ### 1/5 — Poor *2024-07-05, version 5.5* This app rarely works. ### 1/5 — Credit Card modification *2024-06-11, version 5.3* Please add a feature to manage your cards on file. We need the ability to remove a card, I’ve been having difficulty registering a card and I can’t remove it, customer service can’t help to remove it so what’s the point. ### 1/5 — App error: App session will be terminated due to insecure device settings. Please contact support. *2024-04-16, version 5.0* The app doesn’t work. Every time I launch it, it closes with the error “App session will be terminated due to insecure device settings. Please contact support.” Please send out an update for this app with a fix to this error on iOS ### 1/5 — No good *2023-11-23, version 5.0* Extremely poor ### 1/5 — Needs much improvement *2023-11-21* The simple option of deleting a card you no longer want on the account is non existent. Neither the app nor the website is user friendly. Technology is to make one’s life easier not harder. ### 1/5 — Don’t download!! *2023-03-08, version 3.3* I downloaded this app and updated some info I added an international number and it hacked my grandmother’s WhatsApp and is pretending to be her and asking for money!! Beware! JPS YOU NEED TO DO BETTER! ## Most praised reviews (10 highest-rated) ### 5/5 — Works just fine *2023-08-19, version 4.0* It works great on iOS device. I’m able to pay my bills… together too and even report outages. Only drawback is it keeps logging you out and you have to remember your log in to get back in. ### 5/5 — Love this app *2023-08-04, version 3.8* I love this app it’s easy to use and I never have a problem with it ### 5/5 — A great app! *2023-06-15, version 3.7* This is definitely one of the best apps around. You’re able to do so much from it. I love the feature that allows you to monitor your usage the most. No need to call or visit customer service again. ### 5/5 — Finally *2020-11-24, version 1.7* Awesome update to the app and more user friendly. Cheers and keep up the good work. ### 4/5 — Improvements made *2021-12-19, version 2.4* I use this app on my phone and I’ve had no major issues with it. ### 4/5 — It’s alright *2021-01-12, version 1.8* I haven’t had any major issues with paying my bill on the app. My major pet peeve is that I have to put in my email address and password EVERY TIME. It’s an app on MY phone. There needs to be a way to get in and pay my bill quickly without having to “log on” every time I go on the app. Please fix that. ### 4/5 — I like but here are some suggestion *2020-11-07, version 1.7* I like the new app and the features. But after submitting payment the receipt does not show the address for the property. Also, need the option to pay multiple accounts at one time like how it was on the old website. Can only pay one by one on the new app and website. ### 3/5 — Convenient but full of bugs *2025-05-16, version 5.9.0* Convenient but it’s super buggy, I hope the digital team patch these grey areas soon. ### 3/5 — Almost where it needs to be. *2025-05-02, version 5.9.0* I don’t want to have to enter all my card information every single time to make a payment. I end up going to the web page instead because at least apple save my card information every single so I don’t have to be searching for my card. I do appreciate the convenience of not having to go to pay in office or through pay master though, so thanks. ### 3/5 — About the App *2025-03-04, version 5.7* Very convenient app however needs a few tweaks. Why ask users to register their card and then still ask for the entire card number to make a payment even though said card was previously registered. Need to do something about that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*