# MyJTA — user reviews > 190 indexed App Store user reviews of MyJTA by Jacksonville Transportation Authority, rated 4.60/5 from 4,082 ratings. - Source: https://appshunter.io/ios/app/myjta/id1058326386/reviews - App overview in markdown: https://appshunter.io/ios/app/myjta/id1058326386.md - Rating breakdown: 5★ 3,423 · 4★ 215 · 3★ 94 · 2★ 56 · 1★ 294 ## What do users think of MyJTA? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient for planning trips - 👍 Friendly and helpful drivers - 👍 Decent service - 👍 Reliable for transportation needs **Cons** - 🐛 Inaccurate bus arrival times - 🐛 Buses not showing up on schedule - 🐛 Unreliable service - 🤬 Rude and unprofessional drivers - 🤬 Poor customer service **Commonly reported bugs** - App crashing or not loading properly - Incorrect bus route information - Issues with purchasing and accessing digital tickets **Most requested features** - Add ability to track bus locations in real-time - Improve route planning and trip recommendations - Allow transferring of pre-purchased tickets - Integrate with mobile wallets for easier ticket management - Provide more discounted fare options ## Newest reviews (10 of 190) ### 5/5 — My Senior Lifeline! *2026-06-19, version 5.182.0* After living in North Carolina for 10 years, I moved back to Jacksonville 14 months ago. When I first arrived, I was so appalled at Florida’s auto insurance rates (7 times higher than my exact policy with the same company in North Carolina) that I immediately sold my car and have been riding Ubers and buses ever since. After downloading the very useful JTA app, I was delighted to learn that seniors ride free! At age 75, riding free has been a godsend — especially given today’s high inflation rates and the unconscionably high cost of food while living on a fixed income. Today, a JTA driver I know only as Derrance made my day. He’s one of those good vibe people who can bring a smile to your face just by looking at you. While taking me up and down San Jose Boulevard on the 17 bus, Derrance proved to be a thoughtful and courteous individual who also drew praise from two of my fellow passengers. JTA is fortunate to have such a driver in its midst! I’d like to thank JTA for its ongoing efforts to improve bus service throughout the Jacksonville area. I also wish Derrance the very best! ### 2/5 — What happened to your app? *2026-06-07, version 5.182.0* You used to be able to choose what time you want to leave what time you want to arrive? Where is that function. It’s Sunday. I don’t wanna ride that bus. I wanna ride a different bus on Monday and I’m not able to find that out through your app. Whatever you did to update this app didn’t work well. ### 5/5 — Great ride on the 28 with CeeCee *2026-06-04, version 5.182.0* Review On June 4, 2026, I had a really great experience on the #28 bus leaving St Johns Town Center going to San Jose Blvd. I don't ride the bus often and CeeCee did several things right to help make my ride successful! CeeCee could tell I was a "rookie" and helped me with scanning my ticket which was giving me trouble. CeeCee was also very patient in helping me know exactly what stop to get off at to avoid having to walk on a sidewalk under road construction. I wish my previous ride experience had been half a good as my ride with her! 10 out 10! Makes me want to use the bus more often. Thank you CeeCee! Great smile and great laugh! Well done!! - Dean ### 5/5 — Bro *2026-05-07, version 5.182.0* Yall tuff fr ### 3/5 — Route 23—the 8:28 departure—runs too late from Monday to Friday Arlington to merrily . *2026-05-02, version 5.182.0* Route 23—the 8:28 departure—runs too late from Monday to Friday.arlington to merril ### 1/5 — Horrible *2026-04-30, version 5.182.0* Worst bus service In America route constantly cancel have you waiting over an hour and bus don’t arrive when location service is used it lies to you saying it’s coming then boom another hour wait. ### 5/5 — Excellent *2026-04-21, version 5.182.0* On time ### 2/5 — Not in service *2026-04-07, version 5.182.0* A bus should not have a time to wait if it’s not going to be in service when it makes it to the said stop! ### 2/5 — Rude *2026-03-06, version 5.182.0* March 6, 2026 around 12:50 PM – Route #18 (Atlantic/Monument) The bus driver stopped at a stop and stayed on the phone for about 12 minutes, delaying the route. I use the myJTA app, so I knew when the stop time had passed. My sister and I let him know it was time to continue, but he ignored us. After we started moving, he yelled at me from the front of the bus to turn my phone down/off. I didn’t know that was a rule, but I still turned it down. When I asked why, he didn’t explain and continued yelling instead of calmly explaining the policy. I rely on JTA transportation daily, so delays and being yelled at by drivers is very frustrating. I hope this can be addressed so riders are treated respectfully. ### 1/5 — Bus drivers not paying attention *2026-02-16, version 5.182.0* Half the time I’m waiting for a ride they literally drive right by me do not recommend ## Most critical reviews (10 lowest-rated) ### 1/5 — SUCKS *2026-08-27, version 5.182.0* never accurate with routes and will give you the wrong route, slow on updates as well. ### 1/5 — Shuttle Changes *2026-08-21, version 5.182.0* Lack of Communication ### 1/5 — Ticket doesn’t scan *2026-08-21, version 5.182.0* Can someone at JTA please help me. My tickets never scan and one of your staff gives me a hard time and is very aggressive towards me that my ticket won’t scan. She’s a female of color I feel uncomfortable every time I see her. Help me JTA! ### 1/5 — Horrible App and Terrible Service *2026-08-17, version 5.182.0* Pro: It is easy to buy tickets and travel directions, but not bus arrival times, are correct. Con: The app is inaccurate; it shows buses that never come and incorrect bus arrival times, which makes me late to appointments. You have to check the actual arrival times and whether there will be a bus by texting JTAFLA and the bus stop number. JTA needs to do better. ### 1/5 — Stressful *2026-08-11, version 5.182.0* JTA is horrible basically ### 1/5 — App is useless *2026-08-02, version 5.182.0* Why is the app not top priority when you guys promote this app just for it to be down for 3 days people are missing busses because this isn’t accurate. Don’t make an app you can’t figure out. ### 1/5 — Bus cards *2026-07-24, version 5.182.0* Must times it’s hard to pull up to scan always having internet issues or something the bus card will disappear from the account when activated Bus drivers are very rude at times especially to the students even when you can look at them and tell there are students and they won’t let them on And why are they back paying for some children that’s there safe zoom form of a meal or actually trying to better there self and the parents shouldn’t have to pay either especially if that or way to our children and it’s an emergency The time we wait for bus is to long There 3bus on especially weekends never shows at time or late The bus routines are to long Especially to UNF ### 1/5 — Terrible *2026-07-13, version 5.182.0* Buses always last or too early. You allow your bus drivers to get on the bus Ana cross dive lanes of traffic and have a bus full odds people waiting ### 1/5 — I Hate JTA *2026-07-05, version 5.182.0* Terrible worst bus transportation in Florida period. Buses never on time or never show up. Don’t believe the reviews on the app it’s A.I. ### 1/5 — Horrible *2026-06-12, version 5.182.0* The bus is nevertheless on time with the app appointments have been missed ## Most praised reviews (10 highest-rated) ### 5/5 — Cool ,Calm , Collective *2026-08-18, version 5.182.0* Leave the driving to someone else. To get where I need to be .scheduled timing ### 5/5 — JTA Ferry Service *2026-08-15, version 5.182.0* Great, safe and efficient service. I take the ferry every time I travel off island. Usually 1-2 times a week. ### 5/5 — Good business *2026-08-12, version 5.182.0* Keep up the good work ! ### 5/5 — Bro *2026-08-12, version 5.182.0* Yall tuff fr ### 5/5 — Reliable *2026-08-11, version 5.182.0* They get me where I need to be. Bus’s are always clean and comfortable. ### 5/5 — Black book *2026-07-24, version 5.182.0* 33* ### 5/5 — JTA Ferry Service *2026-07-22, version 5.182.0* Great, safe and efficient service. I take the ferry every time I travel off island. Usually 1-2 times a week. ### 5/5 — Great job *2026-07-22, version 5.182.0* Awesome app!!!! ### 5/5 — Great *2026-07-22, version 5.182.0* Also ### 5/5 — Excellent *2026-07-22, version 5.182.0* On time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*