# MyKaarma — user reviews > 199 indexed App Store user reviews of MyKaarma by MyKaarma.com, rated 1.80/5 from 722 ratings. - Source: https://appshunter.io/ios/app/mykaarma/id1095490436/reviews - App overview in markdown: https://appshunter.io/ios/app/mykaarma/id1095490436.md - Rating breakdown: 5★ 97 · 4★ 25 · 3★ 32 · 2★ 53 · 1★ 515 ## What do users think of MyKaarma? Overall sentiment: negative **Pros** - 🚀 Great tool for daily use - 👍 Useful for customer communication - 🚀 Mobility and efficiency **Cons** - 🐛 Constant crashes and glitches - 🔋 Drains battery life - 👎 Complicated and not user-friendly - 🕰️ Slow performance and loading times - 🔒 Frequent log-outs and need to re-login - 🚫 Unreliable video uploads and functionality **Commonly reported bugs** - Videos not uploading properly - Redo button too close to resume button - Notifications for other users' cars - Inconsistent behavior after updates **Most requested features** - Landscape mode for videos - Ability to preview videos before sending - Option to save login credentials - Improved video quality and stability - Better integration with other systems ## Newest reviews (19 of 199) ### 3/5 — Meh… *2026-08-03, version 1.179.0* It gets the job done but could use a lot of polish, animations and transitions are non existent, dark mode app icon is light mode app when it’s in a un-collapsed folder for some reason but becomes correct dark mode icon when the app folder is collapsed, cannot upload video in background must be in foreground with screen unlocked to finish uploading video properly, inbox screen for messaging is kind of a joke, Just overall lacking a lot of polish and functionality for an other wise very functional (Allbeit limited at this time) work app. Basically all of the features of the desktop web app should be available to a better degree with the addition of mobile functionality like it already has. ### 1/5 — Garbage *2026-07-16, version 1.178.1* An absolute garbage app for automotive work. If you are forced to use this app quit. ### 1/5 — MyKaarma strikes again! *2026-07-16, version 1.178.1* Something broken every new update and every day. Today “video processing error” after taking 2 minute long videos. -100/10. ### 1/5 — Crashes every single day, various reasons *2026-07-14, version 1.178.1* My business forces the use of this app that wastes more time than it saves. It’s a daily occurrence that the app will crash randomly during chat use, video playback, customer review, etc. Despite the verification of up to date app versions and device software, it is a constant struggle to justify its use while it is so time consuming to restart any given task. During video recording, any interruption on the device you’re using is liable and likely to crash the app or cease recording ability — which is arguably the main purpose of this whole app! ### 1/5 — Absolute frustration *2026-07-11, version 1.178.0* First things first.. this doesn’t even deserve a one star rating. Secondly I never thought that a simple inspection app could have so many glaring issues. There are many many issues that need to be fixed mainly with video errors. My phone switching orientation for a portrait to landscape should not affect the video and make me have to waste time and restart the video. I work at an incredibly busy shop and this has been nothing but absolute madness. Having to redo inspection videos several times because of issues with video encoding when I have a full shop and 10 cars outside waiting. FIX YOUR APP ### 1/5 — Garbage *2026-06-29, version 1.178.0* This app is garbage, never loads always stuck on the load up screen then when it does work your customer or ro does not show up in its system. Suggest using cdk ### 1/5 — Updates galore *2026-06-27, version 1.178.0* Horrible. Very buggy and updates are needed way too often. It’s cheap for a reason. ### 1/5 — Bad program and not easy to use… *2026-06-26, version 1.178.0* This program replaced Solera Autopoint at my place of work and it is way worse to operate and navigate. Also there are some inspections not covered on this program that Autopoint has. I do not recommend using this program over Solera Autopoint. Their system is more user friendly and way better to operate. If I could give zero stars I would. This is just plain bad!!! ### 1/5 — Buggy *2026-06-24, version 1.177.0* Been using this app for 7 months mandatory by our dealership. Anytime someone calls me while recording a video it will crash the app or loose all the recording I have made. On top of that the AI grading system is unreliable ### 1/5 — The absolute worst *2026-06-20, version 1.176.0* There are always updates every other day with no changes. My camera wants to work some days and not others. When there’s a notification, I click on it and it doesn’t take me to the notification. Stuff needs to change. I work for a business and having this app is becoming a liability at this point . ### 1/5 — Unfortunate *2026-06-15, version 1.175.2* I hate that I have to give this app, company, and system overall a one start. Honestly they deserve half a star or 0. Their customer service sucks. I’ve never used anything that glitches so bad as much as this app and system does. Everyday there’s a new issue. I cannot believe they’re still in business as sad as that sounds. My dealership struggles because this application never works. I miss important messages because they don’t load or the application doesn’t alert me. It hurts my bottom line. If it were up to me I’d absolutely choose another system. Again it’s unfortunate. A kick in the face is the fact everyday MK is asking me to do training and use their “university.” How can you ask me to do training when you can’t even get your system to work correctly?? ### 1/5 — Extremely slow and unreliable *2026-06-11, version 1.175.2* Mykaarma is extremely slow and poorly designed for real world. Video uploads take an unreasonable amount of time and often disrupt workflow entirely. It is difficult to track basic information like who has pulled or is quoting parts which creates constant confusion and unnecessary delays . communication with service advisors through the app is unreliable and inefficient messages are disorganized hard to follow and not suited for professional service environment overall this app feels unfinished and frustrating to use it slows down productivity instead of improving it and urgently needs major performance and usability improvements to be functional in a shop setting. ### 1/5 — Hate this app *2026-06-11, version 1.175.2* When opening the app it doesn’t go to the last message. It’s all over the place ### 1/5 — update every single day *2026-06-10, version 1.175.2* why ### 1/5 — horrible *2026-06-05, version 1.175.0* always adding more and more steps to send videos or photos. its 2026 and we still can’t have the videos upload when off the app. seems like the app was made in the early 2000’s with horrid updates ### 4/5 — Great… just don’t turn off phone or temporarily close the app. *2026-06-04, version 1.174.0* Everything about the app is intuitive which is nice… until you realize that you cannot put the app in background or turn off phone in between pauses of your video—massive battery hog and a potential for screen burn. Hope this gets addressed. ### 1/5 — Fix small things *2026-06-04, version 1.174.0* I use this everyday for work, I take all of the main shop videos for techs. One frustrating thing I noticed, I get endless loading screens constantly. After completing a video and trying to search another RO, I will have long loading times, sometimes won’t even load. I’m forced to close the app and to restart. Another nice feature to have, would be have the app upload in the background if the app isn’t open. I don’t have a company iPad/phone, I use my own device. I don’t use company WiFi, it’s awful. I use my own data for everything. Besides the small annoying bugs. I like the app overall. I wish we could adjust the circled area, or maybe add arrows or text on the picture. I won’t take away my 1 star until the endless loading screens are fixed. ### 1/5 — Sucks *2026-06-01, version 1.173.0* App crashes all the time, quality is bad, app also freezes during a video. Would be much better if we could clip our inspection videos then continue the video, also re-watching it before it’s sent to the customer would be nice ### 2/5 — Login (Everyday) *2026-05-30, version 1.173.0* Having to log in multiple times a day and also having the login screen unable to populate saved login info until an email is input is a huge oversight and inconvenience when having to use all day. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rough app *2026-08-20, version 1.180.0* Never fails to crash and walkaround pics and videos never seem to finish uploading when I get to the desktop to write ros. Wish we used something else at work. ### 1/5 — Seems to be great if you’re an advisor, not so much if you’re a tech *2026-08-19, version 1.180.0* The dealership I work at switched to MyKaarma a few months ago. Using this app as a technician is pretty terrible. It doesn’t remember my login, logs me out constantly, and is overall very clunky. Having to re-log in with oily gloves 6 times a day is not fun. The desktop browser version of MyKaarma isn’t so bad, I still prefer Xtime but MyKaarma (on a browser) has some benefits. The AI video grader is pretty inaccurate in some aspects, as well. If you’re a service advisor, or anyone that sits at a desk, MyKaarma is probably great. It’s definitely geared more towards helping the advisors/sales over anything, it has slowed me down significantly as a technician. Wouldn’t recommend but we’re stuck with it now 👎 ### 1/5 — Capability on Android *2026-08-19, version 1.180.0* When are you gonna get Android phone fully support with your Apps? Can’t force us to buy iPhone because I need to use your apps ### 1/5 — Freezing *2026-08-12, version 1.180.0* App gives me an error every time I load a video. It is annoying and losing money because of it. ### 1/5 — AI grading *2026-08-12, version 1.180.0* AI grading is not accurate. App also doesn’t work on android. ### 1/5 — Horrible app *2026-08-12, version 1.180.0* Barely works ### 1/5 — Close Out *2026-07-31, version 1.179.0* It will happen at least once a day where I take a picture to send to advisor, and the app will just close out. Also, sometimes after taking a picture, when typing a message with it, the keyboard will go into wide mode and I cannot undo it without closing out the app. ### 1/5 — Do NOT USE *2026-07-30, version 1.179.0* Terrible product, constantly updating and missing many things that would make it easier and more efficient. Time killer for the technician. Multipoint is a much better option. ### 1/5 — The AI is awful, the app itself is awful *2026-07-25, version 1.178.2* It never saves my videos, it will just not upload my videos or my PNA's ### 1/5 — Terrible for business *2026-07-22, version 1.178.1* VW dealer tech use this for our multi point inspections and it is terrible. Videos take forever to upload and you have to have the app open plus even with settings changed you need WiFi for any of it to work. Secondly my videos stopped having sound in them when i emailed for help the first time they told be it was my phone settings which I had already checked, now the second time it’s been 4 days and two emails Without any response. Worst app ever. ## Most praised reviews (10 highest-rated) ### 5/5 — Advisor Hyundai braman *2026-07-25, version 1.178.2* It does the job I never had a issue with anything it upload fast my internet it’s awesome so it works fine ### 5/5 — Great *2026-05-30* Compared to what else is out there MyKaarma is the absolute top tier. Only request regarding the app at this time…fix the icon so that it matches the dark mode icon when it’s nestled in a folder on my Home Screen so that it stays dark when I pop the folder. That’s it Just one tiny fix Super annoying to look at every time I pop that folder. ### 5/5 — My Kaarma Review *2026-02-16, version 1.166.3* My Kaarma is an excellent!!! I would recommend it to any car dealership or repair shop. ### 5/5 — Great app *2025-10-31, version 1.160.3* This app is great for daily use communicating with service advisors and customers never fails, get to do all my inspections and organize my work to get stuff done more efficiently ### 5/5 — Very useful app *2025-04-09, version 1.153.0* Love the way it allows for mobility ### 5/5 — Great *2024-01-30, version 1.136.0* Works well ### 5/5 — Service Advisor *2022-09-03, version 1.98.1* Love love MyKaarma its simple easy to use and accrate ### 5/5 — Tip feature *2022-06-03, version 1.94.5* It would be a blessing to the techs if customers could choose to tip the tech. Every other service has it available and we are over delivering ### 5/5 — Been around the block *2022-04-27, version 1.91.2* This myKaarma solution is by far the best in the industry I have ever used. Sure there is a learning curve and techs need to get over it or be left behind. We are getting ready to add the new scheduler tools to our video too! **Developer response:** B. Tulley - Thank you! We appreciate your comments, and hope you enjoy the benefits of Scheduler+ when you add it. ### 5/5 — Forced to use app at work. App could be great if some things are addressed *2021-06-05* The app is ok However there are a few tedious and frustrating issues. Reviewer is reviewing as a technician end user. The overwriting/refresh when someone is in the Repair order NEVER works. It’s frustrating typing in a whole paragraph just to not be able to save it and trying multiple times after that just to come up with the same result. It’s enough to make you want to throw your phone against the wall!!! There use to be a labor time section for techs to see how much a job was quoted for. You guys wiped that feature off probably with one of the many updates. I hate it, this has cost us many hours lost due to incorrect labor quotes!! Only way around this is to go on the desktop version to see labor time. But it does not make sense to go to two different places to get one piece of information Fix this and I’ll fix my rating if you MyKaarma guys even care Edit: Reached out for support. Greg Dailey got in touch with me and have addressed the labor estimate section. Very happy with Greg and the support team for addressing my concerns **Developer response:** Thanks for the feedback Jaycee0217. For the refresh/overwrite issue: We are working on a release that will allow users to choose the old/new versions of different questions so that they won't have to guess what was refreshed/overridden. For the short term - the best way to ensure this error doesn't happen multiple times - exit and re-enter the MPI completely. For the labor type issue: We do have the ability to edit labor type/hours both within the recommendation (there is a labor hours section), as well as on the "Review" screen. It is possible your user access may have been removed. If you contact support we can ensure you have the proper access. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*