# MyKey - IndyGo

> Mobile fare payment and management for public transit riders. (iPhone/iPad app by PARKEON INC.)

- Source: https://appshunter.io/ios/app/mykey-indygo/id1478212675 (this page in markdown: same URL + `.md`)
- Developer: [PARKEON INC](https://appshunter.io/developer/1440625328)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.74/5 from 1,103 App Store ratings · 47 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 25 MB
- Languages: English, Spanish
- Released: 2020-08-31
- Data updated: 2026-08-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mykey-indygo/id1478212675/reviews.md

## What is MyKey?

IndyGo is excited to release the MyKey app! With the MyKey fare system, riders have a more convenient way to pay for IndyGo bus service, including all local bus routes and the Red Line. 


Using the MyKey app: 
•	Create a MyKey account.
•	Pay your IndyGo bus fare by scanning your mobile app QR code on a MyKey fare validator. 
•	Add value to your MyKey card or MyKey app using a credit or debit card.
•	Check the balance of your MyKey card or MyKey app.
•	Transfer funds between your MyKey app and MyKey card(s).
•	Manage and update your MyKey account.
•	Set up auto-reload on your mobile app or fare card so that you never run low on funds.
•	Link your account to a family member or friend’s account so they can manage your fare media balance.
•	Plan a trip using IndyGo’s online trip planner. 
•	Send messages to IndyGo Customer Service.
•	View your transaction history.

When ready to ride, validate your fare by scanning the mobile QR code on a local bus or at a Red Line station platform.

In addition to the MyKey app, MyKey fare cards are also available to pay for your fare. Reloadable MyKey cards can be purchased at the Downtown Transit Center or any Red Line station platform using a ticket vending machine. Your MyKey card and card balance can be managed and reloaded using the MyKey app. To pay with your MyKey card, simply tap your card on the fare validator target on a local bus or at a Red Line station platform. Every ride needs to be validated using validators on local buses or rapid transit stations.
When you create an account using the MyKey app, you will automatically have daily and weekly fare capping applied to your MyKey app and any MyKey cards associated with your account. With daily fare capping you will never pay more than $4 per day ($2 for reduced fare customers) and with weekly fare capping you will never pay more than $15.75 per week ($7.65 for reduced fare customers).

The new MyKey fare system will operate alongside the existing cash fareboxes, which will still be used for cash fare collection and vending of one-day passes.

## Key features

- Create MyKey account
- Pay bus fare via QR code
- Add funds with credit/debit card
- Check card/app balance
- Transfer funds
- Set up auto-reload
- Manage linked accounts

## What do users think of MyKey?

Overall sentiment: negative

**Pros**

- 🚀 Fast
- 💡 MyKey is a good app
- 👍 Simple and easy to use

**Cons**

- 🐛 QR code rarely scans
- 🐛 Unable to delete lost/stolen cards
- 🐛 Inaccurate balance display
- 🐛 Unable to log in or reset password
- 🐛 App crashes or doesn't work
- 🐛 Cannot transfer money between cards
- 🐛 Cannot pay for friends

**Commonly reported bugs**

- QR code not displaying on new iPhones
- Unable to manually enter ticket info
- Cannot create new account due to existing email issue
- Auto-refill option not working
- App not loading or opening

**Most requested features**

- Support for Apple Pay and NFC payments
- Ability to pay for friends
- Improved Spanish translation

## Recent user reviews (10 of 47)

All indexed reviews: https://appshunter.io/ios/app/mykey-indygo/id1478212675/reviews.md

### 4/5 — We should get a discount using tap or card

*2026-07-03, version 1.1.10*

📱🤳🏾

### 5/5 — The Best

*2026-03-12, version 1.1.9*

I love this so much and I am happy to have it l am a senior its perfect ‼️

### 1/5 — Trash….

*2026-01-20, version 1.1.9*

The app won’t allow me to delete lost cards. If you mark the card lost, or stolen now you can’t remove the card. The digital QR code never scans and now the balance shown is inaccurate even if I reload, close and reopen the app. It’s a shame the taxpayers paid more money to this transit program and we still have horrendous service and trash apps. The nerve of raising fares is a real head scratcher.

### 2/5 — Transfer problem

*2025-12-31, version 1.1.9*

The app will not let me transfer money from my other my keys cards that’s on my account.

### 4/5 — Works better now.

*2025-10-23, version 1.1.9*

As of 10/20/25 it seems they have fixed the QR code issue on new iphones. I can ride the bus again now. Thank you.

### 1/5 — Doesn’t work

*2025-06-18, version 1.1.6*

I have the app on an iPhone 16e and the QR code to pay doesn’t show up, even with a linked card and funds. Tried uninstalling and reinstalling app and signing in and out and doesn’t work. Called customer service and they couldn’t help, and the customer support email doesn’t work. Very frustrating.

### 1/5 — DOES NOT WORK RIGHT

*2025-05-27, version 1.1.6*

Will not let me manually enter the numbers required to add value from a purchased ticket. No numbers or text boxes pop up to let you type in all the info needed to register, update or add any value from station platform kiosk purchased tickets. And the scan text option via iPhone OS will not focus correctly on the numbers either. The perfect marriage of Bad App Design & Apple's integrated tech failure

### 1/5 — Poor website or dumb administrator

*2025-02-22, version 1.1.5*

I’ve missed tooo many appointments and even though my account is active it keeps saying that it isn’t

### 1/5 — All day fare?

*2024-12-22, version 1.1.5*

We aren’t able to get an all day pass with my Medicade card.

### 5/5 — Fast

*2024-12-19, version 1.1.5*

I love it

## Frequently asked questions about MyKey

### What does the MyKey app do?

The MyKey app allows users to conveniently pay for IndyGo bus fares. You can create an account, add funds using a credit or debit card, and pay for your rides by scanning a QR code on the validator. It also helps you manage your fare card balance and transaction history.

### How do I pay my fare with the app?

To pay your fare, open the MyKey app and scan your mobile app's QR code on a MyKey fare validator. This can be done on local buses or at Red Line station platforms. Ensure you have sufficient funds in your account or card balance.

### Is there a cost to use the MyKey app?

The MyKey app itself is free to download and use. You will only be charged for the cost of your bus fares and any associated transaction fees for adding funds. There are no additional fees for using the app to manage your account or payments.

### Can I manage multiple fare cards with the app?

Yes, you can manage multiple MyKey fare cards through the app. You can link your existing MyKey card to your app account, transfer funds between your app and cards, and check the balance of all associated fare media. This allows for centralized management of your transit funds.

### What is fare capping?

Fare capping is a feature that ensures you never pay more than a set amount for your rides within a day or week. With daily fare capping, you won't pay more than $4 per day ($2 for reduced fare customers). Weekly fare capping limits your spending to $15.75 per week ($7.65 for reduced fare customers).

## Version history (last 5 releases)

### 1.1.10 — 2026-07-01

This update includes performance improvements and bug fixes.

### 1.1.9 — 2025-10-18

This update improves overall performance and includes optimizations for QR code display on iPhone 17 series.

### 1.1.8 — 2025-07-23

This update improves overall performance and includes optimizations for QR code display on iphone 16e.

### 1.1.7 — 2025-07-22

This update improves overall performance and includes optimizations for QR code display.

### 1.1.6 — 2025-04-21

This update includes minor bug fixes and performance enhancements to improve your overall experience.

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All apps by PARKEON INC: https://appshunter.io/developer/1440625328

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*