# MyLA 3-1-1 > Los Angeles city services and information access app. (iPhone/iPad app by City of Los Angeles.) - Source: https://appshunter.io/ios/app/myla-3-1-1/id6740093512 (this page in markdown: same URL + `.md`) - Developer: [City of Los Angeles](https://appshunter.io/developer/611079629) - Category: Utilities, Social Networking - Price: Free - Rating: 1.40/5 from 357 App Store ratings · 200 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 99 MB - Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian, Indonesian and 16 more - Released: 2025-03-28 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/myla-3-1-1/id6740093512/reviews.md ## What is MyLA 3? The power of an open, more accessible City Hall in the palm of your hand. With MyLA311, City of Los Angeles information and services are just a few taps away. • The 'Create New Service Request’ feature allows you to quickly and easily request the City’s most popular services, including graffiti removal, pothole repair, and bulky-item pickup. • Search the City Services Directory - a knolwedge base of City services, programs, and general information. We have recently added user registration. • Registered accounts can now login and view all their service requests and the current status. This is completely optional. You can still submit service requests and use the app without registering. • More service request options. You can also submit requests using our website: https://MyLA311.lacity.gov Send feedback to 311@lacity.org MyLA311 links Angelenos with the services and information they need to enjoy their city, beautify their community and stay connected with their local government. ## Key features - Create new service requests - Request graffiti removal - Request pothole repair - Request bulky-item pickup - Search City Services Directory - View service request status - Optional user registration ## What do users think of MyLA 3? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🗺️ Improved mapping feature - 🚀 Quick and easy to submit issues **Cons** - 🤔 Confusing UI with a steep learning curve - 🔍 Harder to find features compared to previous app - 🔒 Requires login/account creation each time - 🗓️ Loses login status after a day - 📱 Feels more like a mobile website than an app **Commonly reported bugs** - App crashes or freezes - Buttons and links not working as expected - Issues with zooming and scrolling on the map **Most requested features** - Ability to view and track previous requests - Option to submit videos, not just photos - Sync with existing accounts (e.g., DWP) - Improved search and navigation ## Recent user reviews (10 of 200) All indexed reviews: https://appshunter.io/ios/app/myla-3-1-1/id6740093512/reviews.md ### 1/5 — Complete trash! *2026-08-19, version 258.010* Used to be a great app that worked. Now it is complete trash. I need to make a request to the city to come pick up this app as illegal dumping. ### 1/5 — Neolithic Incompetence *2026-08-09, version 258.010* They had a working app, even though it was a bit sluggish before, and they’ve turned this into garbage. I didn’t think it was possible to screw up this badly, but they they’ve all done themselves. It’s just what happens when you have people that have no idea what they’re doing, and they have no business designing anything. The person who was involved with this wouldn’t know UX if they got hit by it! ### 1/5 — Trash containers *2026-07-07, version 258.010* The app keeps taking my in circles to report I need a new container because the wheels fell off today when the truck stopped it. The app asked me to sign in and then wants a new sign in for my account number. But the app won’t let me enter it. ### 3/5 — Update or no update *2026-06-27, version 258.010* I have used this app many times and am glad to say it has worked to make notifications and reports many times. However it is currently telling me repeatedly that I need to update the app. When I try there are no updates available. When I check the App Store it says that the last update was 7 months ago. Something needs fixing, but not by me. ### 1/5 — App does not work *2026-06-22, version 258.010* Really Los Angeles? You can’t give us an app that works? The city council needs to take this seriously! Our streets are full of trash and being used as dumping grounds. Sidewalks are cracked. Streetlights are out. Graffiti is blighting our parks and beaches. Take a small percentage of our local taxes and give us an app that actually works! ### 1/5 — Bring back the old app *2026-06-05, version 258.010* I agree with many others here that the old app was far superior to this new one. It doesn’t even recognize me. I tried to open the app using the same name and password I’ve always used. It doesn’t seem to recognize either. I tried resetting the password and it won’t send a new code. Now I can’t ask for services. ### 1/5 — Terrible app *2026-06-03, version 258.010* You can’t report anything. Useless app. ### 1/5 — Inefficient App- needs overhaul. *2026-06-01, version 258.010* I’ve used this app since it was created. It’s a hit or miss, mostly miss especially if you want to report illegal traffic concerns like the safety of citizens and school kids because of excessive speeding on your street; request for traffic calming, neighborhood watch signs, etc all get rejected. After spending time submitting reports, attaching photo evidence, and filling out all the forms in the app it gets rejected because they’ll refer you to a different entity with “Case closed: please report to LAPD or DOT” which is a shame because the app should have the ability to forward these already submitted reports automatically to the correct entities instead of closing the case and telling the user to start over again somewhere else especially since the app allows you to select categories and service requests that they know they will never deal with. ### 1/5 — Pure garbage *2026-05-22, version 258.010* Nothing but errors. Deleted it after 5 minutes of downloading. Our tax dollars at work! SMH ### 1/5 — Buggy app has gotten worse with each update *2026-05-10, version 258.010* No surprise that the least functional major city in the US has an app that is significantly worse than the original version launched years ago. Bad graphics, problems with the location function, errors, and almost zero follow through by city departments. ## Frequently asked questions about MyLA 3 ### What does the MyLA 3-1-1 app do? The MyLA 3-1-1 app provides residents of the City of Los Angeles with direct access to city information and services. It allows users to easily submit service requests for common issues, search a directory of city services, and view the status of their submitted requests if they choose to register. ### What kind of service requests can I submit? You can submit requests for many of the City's most popular services. This includes reporting issues like graffiti removal, pothole repair, and bulky-item pickup. The app aims to make requesting these services quick and easy for residents. ### Is there a cost to use the MyLA 3-1-1 app? No, the MyLA 3-1-1 app is completely free to use. There are no in-app purchases or subscription fees associated with accessing city services and information through the application. ### Can I track the status of my service requests? Yes, registered users can log in to their accounts and view all their submitted service requests along with their current status. User registration is optional, and you can still submit requests without creating an account. ### What if I can't find the service I need in the app? The app includes a comprehensive City Services Directory, which is a knowledge base of City services, programs, and general information. If you are unable to find what you need in the app, you can also submit requests or find information via the MyLA311 website. ## Version history (last 5 releases) ### 258.010 — 2025-11-21 We updated the app with the latest features, bug fixes, and performance improvements. ### 256.000 — 2025-07-01 We updated the app with the latest features, bug fixes, and performance improvements. ### 14.010 — 2025-04-28 We updated the app with the latest features, bug fixes, and performance improvements. ### 13.010.1 — 2025-04-10 We updated the app with the latest features, bug fixes, and performance improvements. ### 1.0 — 2025-03-28 No release notes. ## Apps similar to MyLA 3 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Los Angeles County - The Works](https://appshunter.io/ios/app/los-angeles-county-the-works/id437707155) | 3.6 (26) | Free | Utilities | | [Genasys Protect](https://appshunter.io/ios/app/genasys-protect/id1626884549) | 2.6 (81) | Free | Utilities | | [LA Metro Transit Watch](https://appshunter.io/ios/app/la-metro-transit-watch/id1490951184) | 2.8 (51) | Free | Utilities | | [PayTix](https://appshunter.io/ios/app/paytix/id934038301) | 1.5 (265) | Free | Utilities | | [ArcGIS QuickCapture](https://appshunter.io/ios/app/arcgis-quickcapture/id1451433781) | 4.3 (35) | Free | Utilities | | [Starry Internet](https://appshunter.io/ios/app/starry-internet/id1077901096) | 4.4 (2,773) | Free | Utilities | ## More apps by City of Los Angeles - [MyLA311](https://appshunter.io/ios/app/myla311/id611079486) - [Los Angeles City Golf](https://appshunter.io/ios/app/los-angeles-city-golf/id1402756467) - [Los Angeles Public Library](https://appshunter.io/ios/app/los-angeles-public-library/id1486620013) - [LA Parks](https://appshunter.io/ios/app/la-parks/id1561854950) - [LA CityView CH35](https://appshunter.io/ios/app/la-cityview-ch35/id6447214698) All apps by City of Los Angeles: https://appshunter.io/developer/611079629 ## Related topics [311 los angeles](https://appshunter.io/ios/topics/311-los-angeles) · [la311](https://appshunter.io/ios/topics/la311) · [my311app](https://appshunter.io/ios/topics/my311app) · [311 app los angeles](https://appshunter.io/ios/topics/311-app-los-angeles) · [my la311](https://appshunter.io/ios/topics/my-la311) · [my311la](https://appshunter.io/ios/topics/my311la) · [beautify community with myla311 services](https://appshunter.io/ios/topics/beautify-community-with-myla311-services) · [la sanitation](https://appshunter.io/ios/topics/la-sanitation) · [311 app](https://appshunter.io/ios/topics/311-app) · [foster friendly la](https://appshunter.io/ios/topics/foster-friendly-la) · [311](https://appshunter.io/ios/topics/311) · [hawthorne 311](https://appshunter.io/ios/topics/hawthorne-311) · [311 riverside](https://appshunter.io/ios/topics/311-riverside) · [1touchmangaluru](https://appshunter.io/ios/topics/1touchmangaluru) · [upland connect](https://appshunter.io/ios/topics/upland-connect) · [santa monica 311](https://appshunter.io/ios/topics/santa-monica-311) · [burbank 311](https://appshunter.io/ios/topics/burbank-311) · [city of gresham](https://appshunter.io/ios/topics/city-of-gresham) · [city of santa monica](https://appshunter.io/ios/topics/city-of-santa-monica) · [spokane valley 311](https://appshunter.io/ios/topics/spokane-valley-311) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*