# MyLA311 > Los Angeles city services, information, and bill payment app. (iPhone/iPad app by City of Los Angeles.) - Source: https://appshunter.io/ios/app/myla311/id611079486 (this page in markdown: same URL + `.md`) - Developer: [City of Los Angeles](https://appshunter.io/developer/611079629) - Category: Utilities - Price: Free - Rating: 3.31/5 from 225 App Store ratings · 65 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 102 MB - Languages: Armenian, English, Korean, Chinese, Spanish, Chinese - Released: 2013-03-18 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/myla311/id611079486/reviews.md ## What is MyLA311? With MyLA311, City of Los Angeles information and services are just a few taps away. • The 'Create New Service Request’ feature allows you to quickly and easily request the City’s most popular services, including graffiti removal, pothole repair, and bulky-item pickup. • Looking for the nearest park? Want to cool off on a hot day? Need to return a library book? The ‘City Info’ feature conveniently maps the closest parks, libraries, fire and police stations, golf courses, public pools, tennis courts, golf courses, parking lots, and more. • You can keep up to date with the latest City Hall news by browsing through our Facebook, Twitter and YouTube feeds. • No more stamps and envelopes needed! MyLA311 also allows you to pay your Los Angeles Water and Power bill right from your mobile device. Additional Features: • We have recently added user registration. This is completely optional. You can still submit service requests and use the app without registering. • If you have an account with LADWP.com you already have an account with MyLA311. The same account login can be used with both MyLA311 and LADWP.com. • Registered accounts can now login and view all their service requests and the current status. • More service request options. • New bill pay options • New city knowledge-base You can also submit requests using our website: https://MyLA311.lacity.org Send feedback to 311@lacity.org MyLA311 links Angelenos with the services and information they need to enjoy their city, beautify their community and stay connected with their local government. ## Key features - Submit service requests (graffiti, potholes, pickup) - Find nearby city facilities (parks, libraries, stations) - View City Hall news (Facebook, Twitter, YouTube) - Pay Los Angeles Water and Power bills - Track service request status - Optional user registration ## What do users think of MyLA311? Overall sentiment: negative **Pros** - 🚀 Efficient service requests - 👍 User-friendly interface - ✅ Issues resolved quickly - 💡 Makes residents part of solution - ✉️ Email updates provided - 👍 Helpful for bulky item pickup - 👍 Effective for graffiti removal - 👍 Great way to communicate with LA services - 👍 Amazing response time - 👍 Helpful in many ways - 👍 Great way to make a difference - 👍 Street resurfaced - 👍 App is effective **Cons** - 🐛 App is terrible - 🐛 App doesn't recognize credentials - 🐛 App times out - 🐛 App feels abandoned - 🐛 App looks incompetent - 🐛 Location not found - 🐛 Incorrect address entered - 🐛 Unstable, slow, garbage - 🐛 Failed to fetch details - 🐛 Service request ignored - 🐛 Incorrect phone numbers - 🐛 Mostly useless - 🐛 App breaks with iOS updates - 🐛 App stopped working - 🐛 App is buggy - 🐛 Map broken - 🐛 No way to report bug - 🐛 Useless - 🐛 Still waiting for street lights - 🐛 App not working at all - 🐛 Doesn't update - 🐛 Doesn't work - 🐛 Can't open tickets - 🐛 App is junk - 🐛 App not working by design - 🐛 Unable to submit request - 🐛 App is broken - 🐛 Needs improvement - 🐛 Worthless - 🐛 Ugh - 🐛 Garbage app - 🐛 Waste of time - 🐛 App doesn't let me log in - 🐛 Requires specifics that don't apply - 🐛 Useless - 🐛 Works inconsistently - 🐛 Good potential/bad execution - 🐛 Buggy and slow recently - 🐛 GPS is awful - 🐛 Full of bugs - 🐛 Will NOT recognize password - 🐛 Can't see payment history - 🐛 City doesn't do its part - 🐛 Needs updated representative info - 🐛 Doesn't work! - 🐛 Needs housekeeping - 🐛 Map is a mess - 🐛 Weirdly specific - 🐛 City scam - 🐛 Latest version fail - 🐛 Great app, when it works - 🐛 They lie!! **Commonly reported bugs** - App doesn't recognize LADWP credentials - App times out with WiFi error - Location not found when submitting request - Incorrect address entered error - Failed to fetch submitted request details (Error code 1001) - Street lights out and requests ignored - Incorrect phone numbers listed - In-app GPS unable to pick up exact location - App becomes unusable after iOS updates - App stopped working, date details of service not working - Alley streetlamp not showing on map - App is unusable - Map is broken for many functions - Street lights out, app says upgrade needed but is current - App requires update but is up to date - Cannot submit request, error: app must be updated - Map says 'loading' and spins - Login issues, password changes not working - Error code 2006 address verification failure - Map function on iOS is impossible to use, pin drop doesn't work - Photo uploads fail - API calls are very slow - GPS is awful, location way off - Cannot recognize an address - Cannot see payment history, too many sessions error - Former account deleted due to inactivity, new account with same email blocked - Map is a mess, nightmare to pinpoint location - Cannot add location of graffiti or dumped item, map says 'loading' **Most requested features** - Ability to add videos - Option for 'other' in bulky item/illegal dumping list - Remove need to call for issues - Add delete button for 311 requests - Improve map functionality for non-mailing addresses - Improve search functionality for request types - Allow uploading of albums and multiple pictures - Allow uploading of multiple pictures - Fix GPS geo-fencing - Professionally rework the app ## Recent user reviews (10 of 65) All indexed reviews: https://appshunter.io/ios/app/myla311/id611079486/reviews.md ### 1/5 — Another LA City Fail *2025-02-19, version 3.67* I’m technically saavy. This app is terrible. Users are encouraged to login using LADWP credentials, yet the app doesn’t recognize them (I tested them on the LADWP website and same credentials work there). The app times out, giving the user an error message that it must be connected to WiFi, notwithstanding that the phone is connected to WiFi. ### 1/5 — Garbage. Pure garbage *2025-02-08, version 3.67* This looks and feels Like it was built by the lowest bidder, then quickly abandoned. LA City government looks incompetent. ### 4/5 — This app makes LA residents part of the solution *2025-01-15* Since I started using this app, every request or complaint I've filed has been resolved within the appropriate business days. Bulk trash scheduling, complaints about homeless encampments, clearing sidewalks turned dumpster due to lack of maintenance by private owners, water pipes broke, hazardous electrical cables. I am so glad technology like this is part of our beautiful city care! As of 2023, Los Angeles City alone had an estimated population of 3,820,914. This makes it the second-most populated city in the United States after New York City. Add to it the number of irresponsible and reckless individuals in this gigantic place, and I can perfectly understand how public resources get stretched thin, especially when many wealthy private citizens also take advantage of public resources for the benefit of their businesses without equitably giving back to the community. I love this app and highly recommend it to every Los Angeles resident. I am happy I can use this technology to help care for the city and support the public institutions on its front lines. Keep up the good work, and keep improving (I would like to be able to add videos). Best regards ### 1/5 — Does not work *2025-01-07, version 3.66* When submitting a request, the location is never found. ### 2/5 — Not working *2024-12-29, version 3.65* App wants to work when it wants is very frustrating it continues to say an incorrect address was entered which I have used it before and no matter what address I put down continues to say the same ### 1/5 — Unstable, Slow, Garbage. *2024-12-29, version 3.65* Evidently incompetence extends to this app for lack of stability. Failed to fetch submitted request details Please try again later Error code = 1001 I’m on wi-fi. Knucklehead devs ### 4/5 — Could be more useful *2024-11-04, version 3.64* The list of items for bulky item pickup/illegal dumping should have at least an “other” option. ### 2/5 — Mostly useless *2024-10-06* This app seems to have every service that you would never need, along with none of the services you do need. You can file a 311 report for palm fronds - you read that correctly - but if you want to file a noise complaint, you'll need to call and spend 30 minutes on hold. Maybe design this app around what people actually need rather than what is convenient for city departments? ### 1/5 — Service request ignored *2024-09-25* I made 4 service request over 18 months ago regarding several street lights that have been out. These lights had already been inoperable for several months before I made the request. The service request are still labeled open and no one has come to fix any of the lights on Los Angeles St. In Downtown LA. I spoke with some city workers in person about 8 months ago that were fixing some lights around the corner whom said that wasn't their jurisdiction but that they would make sure the appropriate team got the message. They said that people steal the copper wires from the lights andtheys why they don't work even after they are fixed supposedly it happened again. I could make a list of possible resolutions to this but whats the point if the request are to be ignored?! ### 2/5 — Incorrect Phone Numbers • Remove Need To Call *2024-08-18* I see two traffic signals that are completely dark. When I go to report them in the app, it leads you to a separate page that list all the situations where you will need to call the emergency center. When you hit the button to call, the greeting says that it's only for parking enforcement or needing to request parking enforcement. So the phone number is incorrect, or the greeting is incorrect. You all need to remove the need to make phone calls. We're driving there's gotta be an easier way. ## Frequently asked questions about MyLA311 ### What can I do with the MyLA311 app? The MyLA311 app allows you to quickly request popular city services like graffiti removal, pothole repair, and bulky-item pickup. You can also find nearby city facilities such as parks and libraries, stay updated on City Hall news, and pay your Los Angeles Water and Power bills directly from your mobile device. ### Is the MyLA311 app free to use? Yes, the MyLA311 app is completely free to download and use. There are no in-app purchases or advertisements within the application. ### Do I need to create an account to use MyLA311? No, user registration is optional. You can submit service requests and use most of the app's features without registering. However, registering allows you to view all your submitted service requests and their current status. ### Can I pay my LADWP bill through the app? Yes, the app allows you to pay your Los Angeles Water and Power bill directly from your mobile device. If you have an account with LADWP.com, you can use the same login credentials for MyLA311. ### What kind of city information can I find? The 'City Info' feature maps the closest parks, libraries, fire and police stations, public pools, tennis courts, golf courses, parking lots, and more. You can also browse City Hall news through integrated Facebook, Twitter, and YouTube feeds. ## Version history (last 5 releases) ### 3.67 — 2025-01-22 Bug Fixes and Improvements ### 3.66 — 2025-01-02 Bug Fixes and Improvements. ### 3.65 — 2024-12-21 Fixes and Improvements ### 3.64 — 2024-10-03 Minor bug fixes ### 3.63 — 2024-07-01 • New vendor options for Dockless Mobility Enforcement ## Apps similar to MyLA311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Optiwatt: Local Energy Rewards](https://appshunter.io/ios/app/optiwatt-local-energy-rewards/id1536047033) | 4.8 (3,126) | Free | Utilities | | [311Direct](https://appshunter.io/ios/app/311direct/id378130673) | 2.9 (9) | Free | Utilities | | [CleanPay Mobile](https://appshunter.io/ios/app/cleanpay-mobile/id1156220055) | 4.5 (11,431) | Free | Utilities | | [PayTix](https://appshunter.io/ios/app/paytix/id934038301) | 1.5 (265) | Free | Utilities | | [DWP Rates](https://appshunter.io/ios/app/dwp-rates/id665104714) | 2.2 (26) | Free | Utilities | | [LA Metro Transit Watch](https://appshunter.io/ios/app/la-metro-transit-watch/id1490951184) | 3.1 (41) | Free | Utilities | ## More apps by City of Los Angeles - [Los Angeles City Golf](https://appshunter.io/ios/app/los-angeles-city-golf/id1402756467) - [Los Angeles Public Library](https://appshunter.io/ios/app/los-angeles-public-library/id1486620013) - [LA Parks](https://appshunter.io/ios/app/la-parks/id1561854950) - [LA CityView CH35](https://appshunter.io/ios/app/la-cityview-ch35/id6447214698) - [MyLA 3-1-1](https://appshunter.io/ios/app/myla-3-1-1/id6740093512) All apps by City of Los Angeles: https://appshunter.io/developer/611079629 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*