# MyLABlue — user reviews > 90 indexed App Store user reviews of MyLABlue by Blue Cross and Blue Shield of Louisiana, rated 3.80/5 from 10 ratings. - Source: https://appshunter.io/ios/app/mylablue/id714463811/reviews - App overview in markdown: https://appshunter.io/ios/app/mylablue/id714463811.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 9 · 2★ 9 · 1★ 85 ## Newest reviews (15 of 90) ### 3/5 — Pre-authorization *2026-01-21* Hard to get a pre-authorization for medicine. ### 2/5 — Why can’t I access my ID card and save to my wallet?? *2026-01-02* Issue with accessing ID card and saving to Apple Wallet ### 1/5 — Insurance *2025-12-14* This apps works not even half the time. Takes you out of the app to pages that don’t load. Just the app and blue cross and blue shield are horrible. ### 1/5 — App *2025-12-04, version 11.5.1* App is fine, the company suck ### 2/5 — Can’t use all features *2025-10-03* I keep getting error messages when I try to pay on line or look at my claims ### 3/5 — Annoying emails *2025-09-17, version 11.5.1* To start with I had to get With Blue Cross Blue Shield of Louisiana so I can sign up because going through the app it kept on just not doing anything for me. She had to send me a link. I had filled out everything three times prior to calling, and that was a pain in the butt. Additionally, now that I’ve registered I keep on getting an email saying this my last chance to activate my LA Blue, which I think is a joke since I’m already receiving LA Blue. They need to get the act together. I will say, however, that the young lady who helped me over the phone getting into the new app did an outstanding job and was very patient with me but she shouldn’t have had to do that but Blue Cross wasn’t smart enough to have all the old information from the old app automatically transferred to the new app to where all I would have to do that the information was correct and add anything that they needed new. Kind of sad. ### 1/5 — App is garbage *2025-09-07* This app is garbage every time there’s an update. I have to call somebody and redo everything. ### 1/5 — App redirects to Website *2025-07-24, version 3.1.244* This app looks to just redirect to the BCBSLA website without having any native functionality beyond basic web rendering. Cut out the middleman: do not download the app, just use the website. ### 1/5 — Dog poo *2025-04-14, version 3.1.230* Worthless! ### 1/5 — Do any BCBSLA CARE? *2025-02-10* Lots of bad reviews show that the developers failed to provide a good platform. No changes and no responses show that nobody cares what the users say. BCBSLA sent mailers out for rxss and I’ve been trying to look into all afternoon, setting up an account and downloading the app. I had gotten to a screen that offered alternative medication and asked if I want them to send something to my doctor. Unfamiliar with the medications, I sought to learn more. Now the app has nothing to help find my way back to that page. Useless. ### 1/5 — Useless *2024-12-16, version 3.1.207* The log-in screen won’t even load. It freezes perpetually in an attempt to reach the web address to let you log in. Absolutely useless. ### 1/5 — I pay how much for this not to work? *2024-07-29* This is quite possibly the least functioning app that I’ve ever had the displeasure of using. I just wanted to have my insurance cards downloaded onto my phone which BCBS Louisiana only lets you do through this garbage app. It freezes. It closes out randomly. Even when I’m logged onto my app, if I try and access my cards it makes me relogin. Of course this makes the app freeze. Again. And again. And again. I cannot believe that one of the largest health insurance company in the US has such a poorly designed and tested app. The entire company should be burned to the ground or at least fired because they’re obviously incompetent. ### 1/5 — Not An App - Just a web browser *2024-01-15, version 3.1.70* This app has 0 functionality. All it is is a web browser for BCBSLA’s website. - Logging in to the app just opens up the BCBSLA website… the same thing that safari and edge already do. You’re better off visiting the full site in one of those browsers. Also, you can’t add your insurance card as a pass in Apple Wallet. ### 1/5 — Absolute trash *2023-11-29* I have no reason why this BCBS app is so bad in comparison to the BCBS apps of other states. Firstly, the app has limited functionality. Most of the app’s features just direct you to a webpage that opens up in the app. The app frequently crashes, stutters and lags like CRAZY. In most cases, I just give up and end up going to the website to do whatever I need to do. With all the money BCBS has, it’s a shame the app is this bad. ### 1/5 — Horrible *2023-11-02, version 3.1.57* Absolutely useless. I don’t understand why the app even exists. Atrocious!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Deductible *2026-02-27, version 11.5.1* Deductible too high.cant use insurance ### 1/5 — Medication *2026-02-07* I’m unable to find information on medication that I’m taking and can’t find anything about how to find out if it’s covered. It’s frustrating having to keep searching and coming up empty. ### 1/5 — Negative 5 stars *2026-02-05* I need diabetic meds. Yall say 90 % cost coverage on prescription but I was told today my diabetic meds are 1100$ with yall covering only $500. So I guess I’ll die over your greed. Thanks a lot ….. ### 1/5 — Very difficult *2026-01-29* I can’t see my family information. Hold times to try to get help over the phone are ridiculous. Very frustrating situation ### 1/5 — Incorrect deductibles on new cars *2026-01-27* After two phone calls and two messages my ID cards for this year still do not reflect the correct information. The automated system to call can be cumbersome and I am only got one response on the first message I left saying the issue was addressed. I had spoken to someone since my message but the issue was not resolved. This is frustrating to say the least. ### 1/5 — Awful app *2026-01-09* App doesn’t provide all information. I get a “try again” message, or nothing at all. Also, I’ve contacted customer service through the app everyday for 6 days in a row. No response. ### 1/5 — Sucks *2026-01-07, version 11.5.1* One star need zero. Keeps kicking me out and don’t even get start to call them. Still on hold for over 2 1/2 hour while typing this. ### 1/5 — Not up to date *2026-01-07* I see my new advantage plan card but also my old dental plan card in the ID’s. The dental was to be replaced with the advantage PPO. Also there is no access to any portion of my advantage plan. No drug guidance or such and I was quoted full price for a plan covered drug. This needs to be corrected! ### 1/5 — Just no. *2026-01-03* Can’t access anything useful. I miss the old site. Had all the tools and information I needed. I can’t pay my bill Or access my group number or anything. What’s the point of this app? ### 1/5 — You can’t find the things that you need *2026-01-01* I’ve tried to change my checking account several times and there is a problem ## Most praised reviews (10 highest-rated) ### 5/5 — Love this *2026-03-25* I absolutely love checking everything in this app ### 5/5 — Clear and Easy Access to my Health Information *2025-11-19* I love the redesign and the integration with MyChart. Health insurance is complex, and the app helps simplify the information I need to manager my health and money ### 5/5 — I love LaBlue *2025-11-03* I love this app! All of my care and benefits are at my fingertips! No guessing about if I have met my deductible! It is so convenient! ### 5/5 — New to LABlue *2025-10-01* I only recently started using My LABlue and so far I am impressed. The site is pretty user friendly. So far so good. ### 5/5 — Very functional app *2024-04-25, version 3.1.96* The app has all the information I need. I love the id card feature ### 5/5 — Member ID Card *2021-07-08, version 3.0.11* I like that I can get my Member ID card in the app. An Apple Wallet integration would be an excellent next step. ### 5/5 — Cbyers2 *2018-02-26* I like the app, it shows what your deductible is, and how much is left to meet for each person, and gives you claim info, great app! ### 5/5 — Good info about my plan. *2017-12-15* I think the app is good. I was able to see where I was at with my deductible, see my copays and locate a doctor. It also shows my claims history. It gives me what I need to know. ### 5/5 — Wow! *2015-05-06, version 2.0* This app looks great. It has so many features that are handy on a phone. Love find a doctor and urgent care. ### 5/5 — So much better *2015-05-03, version 2.0* BIG improvement from the last version. Thanks Blue Cross! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*