# Myles - Self Drive Car Rental — user reviews

> 61 indexed App Store user reviews of Myles by CARZONRENT (INDIA) PVT LTD, rated 3.00/5 from 24 ratings.

- Source: https://appshunter.io/ios/app/myles-self-drive-car-rental/id1061852579/reviews
- App overview in markdown: https://appshunter.io/ios/app/myles-self-drive-car-rental/id1061852579.md
- Rating breakdown: 5★ 10 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 10

## Newest reviews (15 of 61)

### 2/5 — Very slow in closing rides

*2020-11-23, version 4.9*

The app is nice, but the ride remains as ongoing ride even after the car is returned and date has passed. Customer care number is most of the time not reachable. They took the airport charges 800 rupees, from me and delivered car out of airport and picked from out of airport. Also, they will ask for getting road tax payment for statewise, and charge premium over the tax amount. I am not sure if Myles is making money or not.. but partners are definitely minting money. 

I could have taken chauffeur driven car at the price I paid for self drive or may be in less amount. 

And to get the security back, have to write emails, call customer care. This is something not expected. Self drive should be hassle free.

### 4/5 — Not able to upload all the documents

*2020-11-04, version 4.9*

Through the app, I am bit able to upload all the documents, the interface is clunky. Also, I am not able to see anywhere in the booking acknowledgment that Deposit has been received bu the company.

Also, recommend to have the option of contacting customer service thru the app.

### 2/5 — Not the best option

*2019-09-10, version 4.6*

To start with i booked a car in bangalore near my hotel but later on they said car is not available at that spot and as I already paid i had to go across the city in middle of traffic hr to get the car. Then when time came to return I requested to lemme return near my place where i booked but it was a waste they asked me to return same place across the city.
Upon returning the car was clean but i was still charged 500 as cleaning fees whereas i have book cars through other apps and if returned clean they don’t change

### 2/5 — Not worth it in Goa

*2019-05-29, version 4.6*

I booked an automatic i10 in Goa, it was just a functional car not grand i10 with any features.

Pros of booking:
1. Reliable (good, polite dealer and legal car)
2. A/c was working very well in scorching heat

Cons of booking:
1. The car was good to drive within city, taking it to highways was very risky, it barely reached 60kmph speed. 

2. Mostly you will get automatic for 1500Rs/day, I got it for about 2800Rs/day + 1600Rs drop and pickup charge. I was expecting at least a grand i10 with Bluetooth, rear sensors etc but a very old i10 was delivered.

If someone is asking for an automatic car they probably are used to a bit sophisticated car and not to a car without a power brake.

I’ll say go with a local car rentals and make sure you get a legal car with yellow plate and all documents along with it, don’t need MYLES in Goa.

### 1/5 — Last minute Booking Cancellation

*2019-05-01, version 4.6*

We had planned a weekend trip and booked a car on myles 3 days prior to the trip. On the previous evening of our travel day we got a call from the vendor of myles stating that the car is not available. We had made all the payments including the security deposit and the customer care person said that there will be no alternative. Also the refund will take almost 2 weeks. We later directly got in touch with the vendor who told us that the same car is available but at a different price. Would recommend people to not book through myles and instead look out for local car rent options which might be more reliable.

### 1/5 — Horrible guys to deal with. Please stay away as much as possible from these fradulent guys.

*2019-04-18, version 4.6*

I booked a trip with MYLES and one day before they tell me that since my DL is not from Mumbai or Delhi, they are cancelling my booking. Nowhere did they ever mention that only DL from Mumbai or Delhi will be accepted and when pointed to the customer care executive, he proudly stated that MYLES reserves the right to cancel your booking at any time. One of the worst experiences I have had while dealing with a car rental service.

### 3/5 — Location of pickup and delivery changed without prior notice.

*2019-04-15, version 4.6*

Location of pickup and delivery changed without prior notice. Came to know when we had already reached the location. Spent two hours going to another location to pick up the car. And also to deliver the car

Car was good.

### 1/5 — Worst experience

*2019-03-26, version 4.5*

Please don’t trust them. Even they don’t care about customers satisfaction.
We have been waiting to pickup our car at the station and after an hour making us wait  the partnership spokesman said that car is break down. After that customer service too are unable to help. It’s better to book some other services.

### 1/5 — Bad booking policy

*2019-03-18, version 4.5*

System genrification has lead to price hike

### 1/5 — Worst service

*2019-02-19, version 4.1*

I have booked car in Visakhapatnam on 12th Feb 2019 for 13th Feb 2019 and made the payment as instructed. And when I went to the pickup location for vehicle pickup there was no person available and called the customer care and then they given me the number of one person who is suppose to give delivery of vehicle. When I called him he said that he don’t have any confirmation for the vehicle booking and he said that he will revert back in some times. I kept on waiting for 1 hour and then I called the same guy who was suppose to give delivery of vehicle then he said he don’t have any vehicle right now So my booking is cancelled. So then I called customer service and then they took another 15 minutes to say that my booking is cancelled and they have inetiated my refund process. 

So guys don’t book any vehicle from Miles it will be your time waste and you will not have any option then.

### 1/5 — Worst app ever seen

*2019-01-08, version 4.1*

Guys don’t book from these guys they are not at all professionals I booked a self drive on 1st Jan and gave the vehicle back on 4th Jan still in app it’s showing ongoing trip and if I’m asking the customer care vikram chaudary is saying very rudely that he can’t help me as it should get 48 working hours and according to him working hours means 8 hours in a day so we have to wait 6 days and they will say that they will arrange a call back to resolve the case but they never call

### 1/5 — NEVER EVER USE MYLES

*2018-12-22, version 4.1*

I took car from myles people ..They took advance deposit of Rs 5k. After returning the car with a written proof , but i did get the refund. And i called Customer care they said that i have damaged  the car . (If i had damaged the car , why would their executive signature the hob sheet that i have returned the car same ) . They are very fraud people .kindly think 100 times before taking car from myles .

### 1/5 — India’s No 1 irrespective,irresponsible Service

*2018-11-23, version 4.0*

India’s No 1 irrespective,irresponsible Service you can get from Myles , last week i booked a vehicle unlimited kilometres for two days and returned on last day the only thing i got stuck in traffic and the vehicle return timing was 11:00AM when I returned, but my reporting time is 10:00 AM as per my booking, i paid 5000/- security deposit but i got 3650/- where as the dumbest ever service support told I returned the vehicle by 17:00 how can it possible while returning vehicle the person incharge checked the job sheet and wrote the vehicle was 1hr delay and all of sudden this story happened., and even they are not responding to the mails,calls nothing 
SO MY DEAR USERS PLEASE DONOT SUGGEST MYLES TO YOUR DEARONES, MYLES MAY SPOIL YOU HEALTHY RELATIONSHIP 
I HOPE YOU UNDERSTAND...!!!

### 1/5 — Worst I have ever come across. NEVER BOOK!

*2018-11-08, version 4.0*

They have worst cars and even worse employees and customer service. I was given a brand new car which had a dead accelerator. I had to return the car before the end of my trip without being compensated by another car. Later on I was told that the service centre said the car does not have any problem although I had proof of the check engine light being on. I took the loss damage waiver still their employee was adamant that you can do whatever you want but I won’t give you the car without the security deposit. Later it’s been two months now and they haven’t returned their security deposit yet. 
Never booking MYLES again.

### 1/5 — Old battered cars...hazardous

*2018-10-30, version 4.0*

Awful cars - not only are they old and battered but dangerous on the road!  They tried to rent me a car with airbag failure and then ended up with one with half the windscreen cracked!  They had nothing else!! They just DON’T have any quality cars to give! I rented a Duster - I should actually call it a BANGER!!!  AWFUL - will never rent from them again!

## Most critical reviews (10 lowest-rated)

### 1/5 — Myles gives you worst experience of self drive

*2022-02-27, version 5.6*

Myles has a pathetic app , representative is not present at the site of pickup, no number given for pickup representative, no mention of fuel inclusion or exclusion at time of booking, it is mentioned that while booking 120free kms and after going to the pick up and when you are ready to take your ride they tell you that there is not even a drop of fuel in the vehicle against their “full to full tank” claim, and the fuel cost has to be borne by customer. I suggest never going for this self drive service as they are totally giving worst customer experience in all terms.

### 1/5 — Horrible service

*2021-12-25, version 5.6*

We booked a car with Myles to travel to Dharamshala from Amritsar and were provided with a faulty car. When we were driving back the car’s tyre suffered a burn and the car was about to skid on the highway. When we tried to change that tyre using the spare tyre, we realised the tyre was faulty too which resulted in us having to change tyres in the middle of the highway and pay from our own pocket. When the matter was raised to Myles and the third party vendors they refused to co-operate and instead blamed us of all the mishaps. A very horrible experience with Myles - will never book with them again.

### 1/5 — Certain City and Least availability

*2021-11-17, version 5.6*

You should cover to more cities and extend in list of available cars.

### 1/5 — Fraud Company

*2020-09-21, version 4.9*

Have booked a car from here paid for home Delivery of 450 INR but later on they changed the price and took 12000 for it. Also they had give me P1 fuel in the car but I have returned P2 fuel they have not given back my money for that too. Also for extra kM they will show 11/km but will charge 21 to 22/km. Guys be careful what they it's not the same.

### 1/5 — Service

*2020-01-01, version 4.8*

Avoid booking in MYLES, lot of hidden charges which are not revealed beforehand.  They deduct any amount according to their whims from the refundable deposit and they don’t even bother to inform you for what. The 
Pick up location also changes at the last moment and you are made to go a distance to collect the car. The cars are in terrible noisy conditions not advisable if you are doing a trip with family. Zoom car, mychoize are much better in terms of service .

### 1/5 — Unprofessional and Cheaters

*2019-12-18, version 4.8*

You gave me a car which broke down in just few km from Airport. About 18km from your office so I guess about 35 to 40 km from Airport. Your guys call and say that Clutch plates are damaged because of rash driving by us. Shameless people you are. At a max speed of 80 and in few km’s clutch plates can be damaged ? Shame on you. 
And expired PUC
And dirty car from inside and outside and also side cover over front tyre damaged. 
You knew the car was returned by your earlier owner in damaged condition or your employees screwed it up and put the blame on us. 
Your replacement came, very good, nice car, very good but 5 Seater instead of 7 Seater. We accommodated. Shamelessly it came without fuel and the car you took back was fully topped up by us. And your employee VINOD wanted payment of 18Km of the replacement car he drove. You guys have any idea of what is the meaning of Service. 

Refund my deposit of 5000/-  Fuel put in the old car Rs. 3912/-  Difference is dare of 7 Seater and 5 Seater else I will take legal action

### 1/5 — worst company

*2019-11-04, version 4.8*

Book a car make full payment with security deposit and then they will make you to wait for more than two to three hours if u call customer care obviously they will put your call on hold for not less than 10 mins and the conclusion is they will cancel the car without saying prior itself and the highlight is they won’t even arrange a substitute car and obviously they will ruin your trip. The best part is refund. The will refund your full amount without any compensation. 

Hopefully you done the best to ruin my trip.
Thank you.

### 1/5 — Horrible service

*2019-10-28, version 4.8*

The delivery guy made me wait for 2 hours. I was to pick up the car from the hub. The delivery guy wasn’t at his own office. The call Center is also helpless. They have a standard line ‘ I apologise’. It took me 30min to get the number of the delivery guy from the call Center. The call center manager Gaurav is also incompetent.
Request you to take any other company. There are lots of options: Zoomcar, volercars, avis, mychoiz etc

### 1/5 — Pathetic service in road assistance,

*2019-07-22, version 4.6*

It was a very bad experience of customer service i face by this company, i booked a car by this & they provide us a very bad conditions car , in between my trip on part of the vehicle have been breakdown without having any accident & they do not provide any service, even they say customer is responsible for all this, 
Requesting you all please do not go through this site or app,

### 1/5 — MYLES is good at cheating people!

*2019-06-24, version 4.6*

BEWARE : The worst experience booking a car from these thief’s . The app lets you login using google account but when it’s time to update documents there’s always server issue . After making the booking and paying the security deposit you are informed that the drivers license and Aadhaar should match the google ID . However it’s not mentioned anywhere during the booking and since the person driving is different from the person who booked they cancelled the booking and charged 53% . I’m going to take this matter to consumer court and make it sure that such things doesn’t happen to any customer in future.

## Most praised reviews (10 highest-rated)

### 5/5 — Excellent and reliable

*2025-07-28, version 6.2*

Very good and reliable service provide by myles. Looking forward for many more rides with you..

### 5/5 — Lovely Experience!

*2025-06-23, version 6.1*

Overall experience was good… Will surely recommend Myles to everyone who is planning a trip with family or frnds….

### 5/5 — Excellent Service

*2021-03-26, version 4.9*

100% genuine commitment and excellent service.. I like the Myles very much than Zoomcar.. Zoomcar security refund is only name and they don’t refund the security deposit But the Myles is superb... within 3 days they give the refund..

### 5/5 — Good car quality

*2019-12-21, version 4.8*

I booked swift in bengaluru and got the lowest price as compare to zoom which was 1500 bucks they gave me at 1115 bucks and new car. Till now i have good experience with them. Looking for same in future 😊

### 5/5 — MylesCars Chandigarh Trip

*2019-03-29, version 4.5*

Hey Team,

First of all I want to thank you for the great services that you guys provide. Be it be car condition or prices, your service is at its best.

Now I would like to give special thanks to Mr. Harpreet Singh who was incharge of MylesCars in Chandigarh. I must say he’s one of the best coordinator that I met across all the self drive cars I have taken. He was not only very humble but punctual too. Hats Off to the services and thanks a lot again.

I’m planning a trip to Leh from Chandigarh and for sure I’m going to use MylesCars services only.

Thanks & Regards
Abhishek Kumar

### 5/5 — Worst Customer Service

*2018-08-10, version 3.8*

I called the customer service guys after 3 days of returning the car to enquire about the refund of the advance that I paid.. the customer service agent told me that it would take up to 14 days for the refund. I just told that the other rental companies refund the amount within 48hrs and why you guys take so much time. All of a sudden this guy started shouting and blabbering about the company policies. Guys don’t book a car from these people or else your advance will be stuck for 14 days for no reason.

### 5/5 — Happy budget ride!!

*2017-12-10, version 3.4*

I booked a Hyundai i10 for a day. I got unlimited kilometers and i opted for a loss waiver!! I finished the whole trip in my budget and was really satisfied. Although i suggest you should start more locations in in pune. There are only two locations.

### 5/5 — Unbelievably awesome

*2017-12-07, version 3.4*

They didn’t ask for security deposit and one can get it delivered at doorsteps, that was the best part. Good condition cars with wide availability. Handy app and good staff. I would highly recommend this service.

### 5/5 — Self-driving

*2017-11-26, version 3.3*

The best app for self driving experience for first timers
I learned a lot and also got exciting discount coupons through the app with low price against its competitors in the market.

### 5/5 — Reliable

*2017-11-10, version 3.2*

Myles has been becoming famous through social media and other diverse platforms. Started in once city as a start up and had nationally extended its branches. Offers are really fair enough and the service is good. Security deposit and franchise are crucial aspects one would not think about but it had made the system easy for people to get things done so easily. Good to choose this MYLES for outing rather than taking a cab as we can offer the share it with our co companions.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*