# Myles — user reviews > 7 indexed App Store user reviews of Myles by Root, Inc., rated 4.00/5 from 20 ratings. - Source: https://appshunter.io/ios/app/myles/id1457975587/reviews - App overview in markdown: https://appshunter.io/ios/app/myles/id1457975587.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 3 ## Most critical reviews (7 lowest-rated) ### 1/5 — Used to be a good app *2020-04-25, version 38.1.0* Back when they would give you roadside assistance for using the app, and letting them track your vehicle usage, it was a good app. Now it just tells you how many miles you have driven, not even broken down per day. **Developer response:** Hi, Maadkins. We appreciate your feedback about the app. While roadside support will no longer be available in Myles, Root Insurance includes roadside assistance with every policy (unless you live in California, where it is an optional coverage). We recommend checking out Root at joinroot.com if you’re interested. ### 1/5 — Crash before loading *2020-01-23, version 26.0.0* I’ve been trying to open the app and it blackscreens and crashes before loading. **Developer response:** Hi, blp992. We're sorry to hear of the trouble. If you are still running into issues, please feel free to reach us at trymyles@joinroot.com so that we can help. Thanks so much. ### 1/5 — What’s it for? *2019-10-21, version 16.0.0* It records cumulative mileage. I see no way to check daily miles or any reporting function at all. It’s an odometer with zero value. Was invited to try the update. I am not sure what good this thing does for users. It appears they just want to capture where we go and how fast. I see zero value but they claim you earn points towards roadside help. Seems to be a very fishy app. You can’t even review what is being sent. I had hoped it would map where I’ve been but if it does only the developer can see it. I stick with my review. Zero user value. I understand we earn points. I have aaa so no value to me. Allow us to share the data and overlay it on a map to create a historical record of where we drive and I will change my opinion. Giving you all my data without allowing me to also have it for a maybe roadside assistance is not a good trade. **Developer response:** Edit #2: Thanks for the additional feedback, legirons. We appreciate you taking the time to give the app a try. Edit: Thanks for taking the time to update the app. To confirm, you can earn points towards free roadside assistance, so we find it quite valuable. Sorry for any disappointment and thanks again for your feedback. Original Response: Hey, legirons. We've made quite a few updates since your review, and we hope you'll consider updating your app to check them out. ### 3/5 — Confused *2020-01-07, version 24.0.0* Well I THOUGHT we earn points for driving🤨 which I do ALOT of driving! But however my points just stays on 1000🤷🏾‍♀️ I mean yes I started at 540 when I downloaded the app then it increased to 1000 but that’s it. So is it waiting for me to make a roadside request to use my points? Am not understanding...the more I drive the more points I shall see🧐 am assuming. Other than that I will not use it if that’s the case bc what’s the point. Then it’s not available in ALL states. Soooo again 🤷🏾‍♀️ confused. Which states is MYLES only used in/for🧐🤔 Updated: 01/06/2020 After I wrote this review it’s weird bc I tried out this app on 01/05/2020 for the VERY 1st time. I want to say well I actually liked it compared to HONK only for the fast service. I need a flat tire change and the dispatcher came earlier than expected. Like on the app the ETA says 57-76 mins after they’ve found a dispatcher for you. Now I don’t know if that’s only bc of what I needed done but either way I hope if I use this app again for anything else like gas, tow, etc etc that they’ll come as fast as my 1st time. The dispatcher did call me informed me of the time bc yes I was about to cancel and just literally pay out of pocket money to honk. I ended up NOT canceling bc Elijah told me he was 26mins away. He also said Myles always just gives that time but sometimes a dispatcher can be closer making the wait even lesser. I was happy for that😃 will definitely use again👍🏾 But I just gave 3 ⭐️’s bc yes I want to earn MORE points! At least so we people who drives a lot can save money🙃 **Developer response:** Edit: Thanks for the update, Thelmaime. We're so glad we could be there for you and we appreciate you trying out the app. Original Response: Hi, Thelmaime. You can earn up to 1000 points at a time. When you redeem them for free roadside assistance, you'll be able to earn more (up to 1000). If you have questions about this or where the app is available, feel free to reach us at trymyles@joinroot.com. ### 3/5 — Love the concept but some flaws. *2019-11-30, version 20.0.0* Love the idea. However, if it’s not available in all states, a list of where it is available should be easy to find. Also, creation of an account or perhaps linking it with your phone number should be a thing. I was going to uninstall and reinstall the app when I had problems tracking trips but because it’s not account linked I’d be losing 200+ points. **Developer response:** Hey, SykoSeashell. Thanks so much for taking the time to leave a review. We appreciate all of your suggestions and we'll keep them in mind for future updates to the app. If you're still having trouble tracking trips, please feel welcome to reach us at trymyles@joinroot.com. ### 5/5 — Wonderful ! *2020-03-03, version 32.0.0* I just redeemed my first roadside assist-this app is awesome! **Developer response:** We're glad you like it, ashlee_lee. Thanks for your review. ### 5/5 — Yess *2020-02-09, version 28.0.0* I love this app it actually works **Developer response:** Hi, mkf56. We're so glad you're enjoying the app. Thanks for leaving a review. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*