# mylivechat

> Real-time customer service and sales chat for websites. (iPhone/iPad app by WEI WANG.)

- Source: https://appshunter.io/ios/app/mylivechat/id824572465 (this page in markdown: same URL + `.md`)
- Developer: [WEI WANG](https://appshunter.io/developer/824572468)
- Category: Productivity, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 1 MB
- Languages: American English
- Released: 2014-03-09
- Data updated: 2026-10-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mylivechat/id824572465/reviews.md

## What is mylivechat?

My Live Chat is a free, fast and high performance customer service and sales tool for your website that enables visitors to instantaneously communicate with your personnel.

Visitors to your web site simply click a Live Help button and are connected with one of your representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.

## Key features

- Instant visitor communication
- Live help button
- Information and link sharing
- Website navigation guidance
- High performance tool

## What do users think of mylivechat?

Reviews of mylivechat, a Productivity app, are mostly negative. What users like most: good for business notifications, works well when functional. Top complaints: app doesn't work, terrible performance. Summarized from real user reviews.

**Pros**

- 👍 Good for business notifications
- 👍 Works well when functional
- 👍 Free for most features
- 👍 Excellent tool for business
- 👍 Amazing that it's free

**Cons**

- 🐛 App doesn't work
- 🐛 Terrible performance
- 🐛 Slow in opening
- 🐛 Fails to connect
- 🐛 Freezes constantly
- 🐛 White screen on launch
- 🐛 Login issues
- 🐛 Not reliable
- 🐛 Barely usable
- 🐛 Crashes on startup
- 🐛 Does not work most of the time
- 🐛 Connection bugs
- 🐛 Default greeting message not working
- 🐛 New update is bad
- 🐛 App is old and slow
- 🐛 Looks like it was made by a rookie

**Commonly reported bugs**

- App doesn't work
- Fails to connect to iOS device
- Failure to log in
- App does not respond
- Slow software
- Freezes constantly
- White screen on iPhone X
- Not getting chat request pop-up notifications
- App not starting on iOS 13.1.3 or newer
- Can't log in
- Connection bugs all the time
- Cannot stay online, need to log off and back in
- New update is ridiculous, not receiving chats
- Doesn't allow to stay online
- Upgrade doesn't work, takes ages to load
- Cannot chat with people on website
- Default greeting message not available
- White screen when opening app
- App opens as a white screen with nothing on it
- Blank white screen
- App doesn't work anymore
- Sometimes see only white screen
- Not always connecting on device
- White screen most of the time
- Can't get past the white screen
- Only see a white screen
- White screen, cannot access chat console
- Last update was a year ago, not optimistic it will be fixed
- Blank white screen when trying to load app
- App appears to have died after latest iOS updates
- Tells me someone has entered the website, but no visitors shown
- Last update, app does not open at all
- Cannot connect to the server
- Stopped working on iPhone and iPad
- Won't load, cannot login
- Latest update doesn't work, refuses to login
- App needs a lot of work
- No notifications anymore
- Crashes on startup
- Push notifications don't work
- Login button doesn't work

**Most requested features**

- Option to delete old chats
- Fix screen not jumping up to allow typing
- Update for later versions of iOS
- Add typing indicator for visitor/agent
- Update for iPhone 6/6+ screen size
- Visual redesign needed
- Better notification sound options

## Is mylivechat safe?

Not enough ratings yet to assess mylivechat.

## Is mylivechat legit?

mylivechat appears to be a legitimate app. The AppsHunter Legitimacy Score for mylivechat is 83 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/mylivechat/id824572465/reviews.md

### 1/5 — The app doesn’t work

*2025-03-25*

Really bad app doesn’t work

### 1/5 — Terrible

*2024-08-21, version 3.0.21*

This is a terrible app and looks like it was made by a rookie

### 1/5 — Slow in opening

*2023-11-15*

Why is it so slow on my phone and at times I need to delete the whole app and download it again before login in and it will still do same each time I try to open it again

### 1/5 — Forget about it for your mobile device

*2022-01-17, version 3.0.21*

Started using it back in 2018 or 2019. Regularly fails to connect to my iOS device. Customer support usually replies within a day or two saying the developer is aware of the situation. This most recent failure has been going on for several months now. FAILURE TO LOG IN! Fix it already!

### 3/5 — Not working anymore?

*2021-10-29*

Recently updated to iOS 15 and the app doesn’t appear to respond anymore or allow me to log back in.

### 1/5 — Too Old !

*2020-09-20*

Very Old & slow software 🤯

### 2/5 — Terrible performance

*2020-04-23*

I’ve been using this company for years. I even have a paid account. However the app provided is not done properly. It’s slow, and freezes constantly. It’s one of the worse I’ve used.

### 1/5 — Terrible performance!

*2020-03-22*

Trying to open app and getting nothing but white screen on iPhone X plus also not getting chat request pop ups notifications 80% of the time all random inconsistency no updates or fixes for many months!!!:((( I would not recommend this app to any one!

### 1/5 — Now not even starting!!!

*2019-10-22*

The mobile app is now not even starting on iOS 13.1.3
Or newer.... 

Great job...

Please fix this release

### 1/5 — Can’t log in

*2019-10-15, version 3.0.21*

Won’t let me log in even though I am using the correct ID username and password

## Frequently asked questions about mylivechat

### What does My Live Chat do?

My Live Chat is a tool designed to facilitate instant communication between website visitors and your personnel. It allows visitors to click a live help button and connect with a representative for assistance.

### How does the live chat feature work?

When a visitor clicks the live help button on your website, they are connected with one of your representatives. The representative can then assist the visitor by providing information, links, graphics, or guiding them through your site.

### Is My Live Chat free to use?

Yes, My Live Chat is a free tool. There are no associated costs mentioned for its usage.

### What are the main benefits of using this app?

The app offers a fast and high-performance customer service and sales solution. It enables instantaneous communication, allowing for efficient visitor assistance and guidance through your website.

## Version history (last 5 releases)

### 3.0.22 — 2026-10-08

Updated MyLiveChat agent console for iPhone and iPad.

### 3.0.21 — 2019-06-29

improve UI , fix bugs again.

### 3.0.18 — 2019-02-02

Fix bugs. More UI details.

### 3.0.16 — 2019-01-24

New architecture to fix communication issues, and saving chat history without connected to server.

### 2.1.2 — 2017-02-23

fixed the touch screen bug

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## Related topics

[mylive](https://appshunter.io/ios/topics/mylive) · [helpy connect](https://appshunter.io/ios/topics/helpy-connect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-13.*