# MyLoanCare — user reviews > 65 indexed App Store user reviews of MyLoanCare by LoanCare, rated 4.76/5 from 7,392 ratings. - Source: https://appshunter.io/ios/app/myloancare/id1550123345/reviews - App overview in markdown: https://appshunter.io/ios/app/myloancare/id1550123345.md - Rating breakdown: 5★ 6,572 · 4★ 392 · 3★ 132 · 2★ 57 · 1★ 238 ## What do users think of MyLoanCare? Overall sentiment: negative **Pros** - 👍 Easy to pay mortgage - 👍 Helpful customer service - 👍 User-friendly app - 👍 Improved app design **Cons** - 🐛 Login issues and authentication problems - 🐛 App crashes and glitches - 🐛 Inability to access account details - 🐛 Unreliable payment processing - 🐛 Outdated app with lack of updates **Commonly reported bugs** - Login screen freezes - Payment processing failures - Inability to access account information - App crashes on launch **Most requested features** - Implement Face ID/Touch ID login - Allow password manager integration - Improve navigation and account management - Provide better communication and support ## Newest reviews (10 of 65) ### 2/5 — Horrible login process *2023-10-16* The app login process is bad. You have to login as if you are a new user every time, entering your UserId and password, every time then do the authentication. No support for Apple FaceID or Apple fingerprint scanner. The navigation within the app and details provided aren’t great either. Some basic info on escrow but lacks info on where to send those bills if they aren’t sent directly to the lender. You also can’t see an image or PDF of the front or back of your bill. Compared to other mortgage lenders apps I have dealt with this one is a fail. ### 2/5 — Sign in *2023-05-26* I have several apps on my phone pertaining to finance. How is this the only app that I have to sign in every time by hand as well as two factor authentication every time? Get with the times loancare and add Face ID support. I do like the improved view on the dashboard but it’s irritating that the app does not remember my user ID and password. ### 5/5 — Fully working app. Nice job! *2023-01-12, version 1.1* Nice! Clean version finally works great, nice job on mortgage calculators! ### 1/5 — Annoying *2022-12-15, version 1.1* Every time I need to login, it says my password is wrong. I go to change my password and it tells me my new password can’t be my current password. Change it, login once and same issue again next month. ### 1/5 — Terrible app *2022-12-04, version 1.1* I sat for an hour changing my password on the website trying to make it work on the app and it still doesn’t work. Simply a waste of space on my phone and it has been deleted. Very much a useless app. ### 5/5 — No problem here… *2022-10-22, version 1.1* I didn’t read the reviews. Tried the app for the first time today. Easy to understand and simple to use. Much better than using a mobile web browser. **Developer response:** Thank you for your feedback! We are pleased to hear of your positive experience with our service. If we can be of any further assistance in the future, please don’t hesitate to contact us. socialsupport@loancare.net ### 1/5 — Just seems to load the website which won’t log in for some reason. *2022-10-02, version 1.1* Apps aren’t that hard to build. And essential for e-commerce these days. It’s baffling that LoanCare chooses to not get one built that can do the basics. This one just doesn’t work and hasn’t been updated in 10 months as of the time of this review. **Developer response:** Hi, Thank you for your feedback we want to ensure your digital experience is a great one. We would love to assist you can you please email us at socialsupport@loancare.net so we can investigate this issue. ### 1/5 — Another month, another failed login *2022-10-01, version 1.1* Another one-star review. Maybe one day your salaried developers will actually do their job and fix login. In the meantime I’m paying by phone. ### 1/5 — Cannot make payment *2022-09-13, version 1.1* Was always able to access the payment system but now this was the first time I had to call in to pay. Please fix this. The app and the website doesn't work and that's it primary function, to make paying my mortgage easier. **Developer response:** Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Can you please email our Social Support Team at socialsupport@loancare.net ### 2/5 — What everyone else said *2022-09-10, version 1.1* App just has me try to log on online and still can not display my payments category. Tried going online to check on a computer… you guessed it all the pages say “something went wrong please try back another time”. Their services are so bad it is like they are trying to give you a bad experience. When I do get through to customer support though they are very nice though, so that counts for something. **Developer response:** Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Can you please email our Social Support Team at socialsupport@loancare.net ## Most critical reviews (10 lowest-rated) ### 1/5 — This place is a joke! *2023-07-12* My loan from Rocket Mortgage was sold off to this place about 2019. This place when you call in is a glorified collection agency! Rude & never helpful! I have paid every mortgage payment on time now for nearly 12 years! I don’t need to call into a debt collection agency to discuss my loan! Coincidentally my payment never went up with Rocket Mortgage, this place raises the payment every year by what they say the are allowed 6%. Yes I have a fixed rate mortgage loan! **Developer response:** Tracy, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare ### 1/5 — Report to BBB *2023-07-01* Ever since I downloaded the app I’ve only been able to successfully log in 3 times I made my first payment an entire month early and thank god I did because it took so long to actually take the payment from my account. I think everyone should report this app and company to the BBB Better Business Bureau so some actual change can take place. ### 1/5 — Pathetic app and website *2023-06-28* I really wonder if these people do it on purpose to make it difficult to pay. Cannot login to this app at all. I can login to the website but the one time payment doesn’t work, amortization schedule doesn’t work. Someone should sue this company for making their critical services unavailable to the customers most of the time. ### 1/5 — Why? *2023-03-20* This app’s only advantage is that you dont have to sign in and be verified TWICE each time you see to enter MyLoan Care. There’s no communication portal; the website’s secure portal is a pathetic platform hidden within the maze of ads and come-ons for refinancing. I had hoped this app would help with the secure communication they insist on. Instead it’s an underperforming reflection of a totally frustrating website more intent to sell priductbthan solve problems. When will we ever have customer support agsin? ### 1/5 — DOES NOT WORK *2023-03-09, version 1.1* It use to work like 8months ago, I try to give them my money but they don’t want to take it. I guess my house is free!! 😂 but for reals, it’s annoying to have to pay via phone since last month I couldn’t even pay online 🤦‍♂️ ### 1/5 — Don’t bother *2023-03-08, version 1.1* Does this app ever work?? I downloaded it because the website for some reason won’t let me make a payment -for days now- and this app is won’t even let me log in! ### 1/5 — If outside of US app or web sites are not loading *2023-03-08, version 1.1* So disappointed. There is no way I can pay if accessing from the EU, specifically Bulgaria. Nothing is loading when you select “Get Started”. ### 1/5 — Unable to use app *2023-01-27, version 1.1* App no longer allows me to sign in with my credentials after using face ID to auto fill so I just use the mobile site or desktop ### 1/5 — This App last updated 1 year ago should say it all❗️Like Hundreds of People Can’t Login ⁉️ *2023-01-14, version 1.1* This App last updated 1 year ago should say it all❗️I’m Like Hundreds of People who Can’t Login ⁉️Regurgitated Responses by the Support but No Fix for a huge Mortgage Company⁉️Just fix the App as you must know by now it’s not working for Most of your clients❗️ ### 1/5 — Unable to use SSO with iCloud Keychain *2023-01-11, version 1.1* Allow us to paste passwords into the password field so we can use our password managers ## Most praised reviews (10 highest-rated) ### 5/5 — Very good. *2023-09-24* I like it because is so easy to pay your mortgage and you can see everything about your loan and control your payments. ### 5/5 — Great service *2023-09-05* Got a couple of months behind and rhey gave me many options to get caught up plus they just have friendly service people i hope they never get away from that ### 5/5 — The Best *2023-08-17* LoanCare is the BEST Mortgage company. They understand their clients needs and are willing to always work with you. There’s always her for you. They will make sure to protect your home. I am glad to have this Company. ### 5/5 — The app is superior to the website!! *2023-06-30* The app works so much better and is much easier to navigate than their website!! ### 5/5 — The best update by far *2023-06-16* This version of my loan care is the most user friendly by far. ### 5/5 — Fast *2023-05-05* I am very pleased with the website I can pay my bill very quickly and get the payment in on time. **Developer response:** Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our app. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, socialsupport@loancare.net ### 5/5 — Incredible Service *2023-05-05* I conduct quite a bit of business, financial transactions, directly from my phone. This APP may be the finest business solution and account management tool of any APP on the market. Well done. **Developer response:** We appreciate the feedback on our app! We are constantly striving to satisfy our customers’ needs. Your feedback will help us better serve you and other customers in the future. Thank you, socialsupport@loancare.net ### 5/5 — Myloancare *2023-05-01* My only issue is with the app, I always have two type in my password, and then I have to go through two verifications. This makes the paying the mortgage more of a hassle than it should be. I wish she would fix the phone app so I could login with face recognition and easy Peezy pay my mortgage and go about my day. ### 5/5 — New payment center *2023-04-22* Love the new payment page, easier to read and make payments. **Developer response:** We appreciate the feedback! We are constantly striving to satisfy our customers’ needs. Your feedback will help us better serve you and other customers in the future. Thank you, socialsupport@loancare.net ### 5/5 — Face ID Doesn’t work *2023-02-04, version 1.1* Face ID doesn’t work on the app, even when I manually pick the account the details will not copy over, please look into it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*