# myLU — user reviews > 61 indexed App Store user reviews of myLU by Liberty University, rated 2.40/5 from 200 ratings. - Source: https://appshunter.io/ios/app/mylu/id1481851734/reviews - App overview in markdown: https://appshunter.io/ios/app/mylu/id1481851734.md - Rating breakdown: 5★ 55 · 4★ 4 · 3★ 13 · 2★ 13 · 1★ 115 ## What do users think of myLU? Overall sentiment: negative **Pros** - 👍 Easy navigation (Yahweh our Breath) - 👍 Helpful for pending tasks (Yahweh our Breath) - 👍 Appreciated IT personnel (James Carroll Prince) - 👍 Convenient for quick checks (Mars3942) - 👍 Works great for some needs (CamRon3000) - 👍 Organized links (JimothyYaDoofus) - 👍 Easy to use (shanfost, Kati2019, Chad Moreno) - 👍 Great improvement (Chad Moreno) - 👍 Awesome app (Friggin Todd) **Cons** - 🐛 Never works (DaliBear3, Bruh69ballsdeep) - 🐛 Broken app (D0Ul0S) - 🐛 Constantly loads/spins (DaliBear3, 18Bran, Bart's wife arb) - 🐛 Failure to connect (MommyGall3, prettyinink0402, Zach121482) - 🐛 Unusable after update (18Bran) - 🐛 Errors and connection issues (eatscrayonz) - 🐛 Endless login loops (Twoody83, knod17, BookooFett, ConsumerReport!!) - 🐛 White screen issues (RHudson80, cocopiccolo, Mars3942, Capclutch21, ....?!$) - 🐛 Blocks Kaltura (iDude96, smcintosh182) - 🐛 Difficult navigation (insertwittynicknamehereplease, Poe10:), De bice bear boos, parms655, Seriously? Must be a joke., Giant migit, jakoe marns, pinkiehunterbur, Tiaoziho) - 🐛 Redirects to website (insertwittynicknamehereplease, WaveJoey, JimothyYaDoofus, Astropulse_, Naterhero47, Math Youotika, jack jonh english, Paola27) - 🐛 Inconvenient login process (NatRussellG>^v, makthesmack, AJFond, saphh1224, Rayfemery) - 🐛 Screen doesn't fit iPhone (Phillip Vasquez) - 🐛 Hard to find information (parms655, jakoe marns, pinkiehunterbur, Seriously? Must be a joke., Giant migit, Paola27) - 🐛 Old app was better (De bice bear boos, jakoe marns, pinkiehunterbur, Seriously? Must be a joke., Giant migit, Paola27, Tiaoziho) **Commonly reported bugs** - Cannot connect to network - App just spins and cannot log in - Session keeps expiring - App doesn't work anymore - Constantly loads and says failure to load - Blocks Kaltura - Endless loop of apps going back and forth to sign in - Third party block issue - Constantly fail to connect to the internet - Stuck in perpetual loading or says cannot connect - Constantly crashes and logs out - Microsoft Authenticator not popping up - White screen when trying to log on - Hardly ever access email, only shows white screen - Blank white screen upon opening - Unable to login with unexpected error message - Login loop - Redirects to webpage for basic functions - Cannot see washers and dryers - Cannot find anything easily - Logs you out daily - Takes you to webpage for dining hours - Does not come close to LU Today's functionality - Login issues with Microsoft Authenticator asking for QR code or code and URL - Endless sign in loop - Keeps going back to Microsoft login screen - Refreshing back to sign in page **Most requested features** - Bring back LU Today - Improve app functionality beyond links - Fix Kaltura video player issue - Make app more mobile-friendly - Add dining hours information - Add bus maps - Improve login process - Fix screen fit on iPhone 15 Pro Max ## Newest reviews (14 of 61) ### 2/5 — Sign-in interface is rough *2024-09-16* If you use the app in conjunction with the Canvas app and need to sign in, you end up in an endless loop of the apps going back and forth to one another. Trying to sign in through a browser redirects you to the app. You have to delete the apps to do work on a mobile platform. ### 1/5 — I don’t like the update *2024-08-23, version 2.3.2* Would love to know how to get third party block off ### 1/5 — Cannot connect *2024-08-19, version 2.3.2* After working for an entire year the app randomly began to constantly fail to connect to the internet. Now the app is stuck in either perpetual loading or just says that it cannot connect. ### 1/5 — Something wrong? *2024-06-24, version 2.2.8* Is there something wrong with the app? I’ve always loved it and never had a problem with it but now neither one of my kids can login. It just keeps loading and loading and loading and nothing ever happens. ### 1/5 — Just Use Chrome *2024-06-01, version 2.2.7* Unfortunately, this app is basically just a bad browser, and not a good one. It’s difficult to navigate to the edges of pages. Just use your favorite mobile browser instead. ### 1/5 — Login issues *2024-03-28, version 2.2.5* From all of my devices. I am locked out. ### 2/5 — Acting Funny *2023-12-18, version 2.2.2* For some reason, I get a blank white screen whenever I try logging on. Never happened until now. Must be a bug related to the app. ### 1/5 — LU App *2023-12-17, version 2.2.2* I can hardly ever access my email and it only shows a White screen. ### 2/5 — It’s ok *2023-10-26* It overall isn’t a bad app, it’s convenient not to have to get my laptop to look at things I need, however the past few days I’ve tried to get on the app when I open it I just get a blank white screen, i don’t know if it’s a app issue or Liberty’s WiFi, I haven’t dealt with this up until now and I have had this for a full year. ### 1/5 — Can’t login - Error Message *2023-10-08, version 2.1.9* For several days I have been unable to login. I get a message that states unexpected error. I tried deleting the app and reinstalling, but that didn’t help. ### 1/5 — Awful! *2023-09-29* I’m a new student and I have so many issues with this app. It constantly crashes and logs me out. When I try to log back in it requires me to verify my account via Microsoft Authenticator. It gives me a number but the Authenticator app never pops up any number to verify anything. I can’t access any of my info, or use MyLU for anything school related. There has to be a better system for this. It’s pathetic how crappy it is.👎🏻 ### 1/5 — App Doesn’t Work at All *2022-10-13, version 2.0.7* No matter how many times I try to open, delete, and redownload this app all I can get it to do is display a white screen. ### 1/5 — Confusing *2022-09-10* Sometimes the app attempts to open a web browser window (the browser often gets stuck). Sometimes it opens a window in the app itself. If you accidentally back out of window in the app you lose all progress. It is much easier to delete the app and do everything through browsers. This shows that the app is of no use. For a school that is the largest online school in the US, it’s embarrassing. ### 1/5 — Liberty today > MLU *2022-05-03, version 1.15.7* The students and faculty promised to build off what LU today was. Instead they “redesigned” an outdated app. Barely usable. Go back to LU today ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working at all *2025-12-31, version 2.3.21* Have not been able to connect to network for months now ### 1/5 — Never works *2025-12-29, version 2.3.21* I have not been able to use this app for weeks. I have even tried deleting it and redownloading it. I open the app and it just spins i can’t even log in I have to use the regular website even on my phone ### 1/5 — Is this a joke? *2025-11-25* Just delete the whole thing and start over. High schoolers can make a better app than this. Can’t even log in to the library and session keeps expiring. Even the actual website is trash and sends you to the app that does not work. Good to see my tuition is going to use! ### 1/5 — Broken *2025-10-28, version 2.3.18* App doesn’t work anymore ### 1/5 — Network *2025-10-10, version 2.3.18* Hasn’t connected to their network in weeks! ### 1/5 — No longer works *2025-10-06* My app just constantly loads and then says failure to load. Worked fine before this. Since the update it has become unusable, which is a shame because it was helpful keeping track of my class emails before. ### 1/5 — I do not recommend LU. *2025-09-22, version 2.3.17* I do not recommend liberty university. This is a school obsessed with tuition money and doesn't care about the well-being of the students. ### 1/5 — One of the worse apps ever *2025-09-16, version 2.3.17* Constantly has errors, never seems to be able to open up and constantly has trouble connecting. All of my other apps work just fine. Needs a lot of work ### 1/5 — Blocks Kaltura - An LU Requirement *2025-02-22, version 2.3.9* App still has bugs. Lots can be fixed. I’ve contacted LU help desk but received no solution for Kaltura. The video player within Canvas uses this media player but it’s blocked and can’t play in this app or within Canvas. Why does LU keep using it? ### 1/5 — The worst app *2024-11-20, version 2.3.6* Literally the worst app. Never works right ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Navigation *2025-05-23* Super easy to see all that is needed and necessary, also good for pending tasks that you might’ve forgot about, regardless, Praise God ### 5/5 — Appreciation for Liberty University IT Personnel *2024-08-10* As a former Liberty University online student, I have always found Liberty University's technical support staff and IT tools available for enrolled students to be very helpful towards pursuing and achieving one's academic goals, calling in life and helps meet one's desire to serve the LORD and grow closer to Him. Thank you very much, Liberty University! ### 5/5 — Email *2024-04-02* I just had to sign in and sign out 5 times in order to check my email. I have not encountered anymore problems except with email. Every now and then email will work on the first try. But, on average, it usually takes several times of logging in, clicking email, blank screen, logging out, logging in, etc. Other than this problem, it’s great. ### 5/5 — App seems completely fine now *2023-11-27* Lot of bad (old) reviews. As for me: perfect experience. Quickly got all the info I sought, and it was faster and easier than using the website. So it seems to be the sign of our times that all these poor reviews from years ago just linger here on an app that must have been greatly improved since all the bad reviews happened, and these old reviews just don't get updated or purged. To be fair to app developers, and helpful to people looking for apps, these app stores should definitely purge ratings from previous years, especially when an app has had subsequent updates. -Russ ### 5/5 — I Enjoy it *2023-03-13* Does everything I need it to do minus a couple things you would have to do on the website. Works great. ### 5/5 — Login *2020-09-18* I was having the same issue, unable to login. I tried logging in manually several times, but final was able to login. It is a great app. Easy to use. Thank you! **Developer response:** Good morning, thanks for notifying us of this! We just sent out a patch for a bug that was preventing users from logging in when autofill was turned on in iOS. Please download the latest version and give it a try. Let us know if you encounter any issues. Thanks! ### 5/5 — Love it! *2020-09-17* This new myLU looks great. I love how everything is organized and the quick access links at the top make it easy for me to find what I need. It’s very easy to navigate. I also really like the newsfeed feature. ### 5/5 — myLU > Liberty Today *2020-09-16* What an improvement from the Liberty Today app. This app corresponds with the web app, making navigation quick and intuitive, displaying information from available meal swipes to laundry availability. ### 5/5 — Awesome App *2020-09-16, version 1.1.0* Awesome App- Jonathan Hodges ### 3/5 — App Quality *2024-03-23, version 2.2.5* I’m a current student of LU. the screen doesn’t fully fit on my iPhone 15 Pro Max. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*