# myLuminareHealth — user reviews > 64 indexed App Store user reviews of myLuminareHealth by Luminare Health Benefits, Inc, rated 4.50/5 from 264 ratings. - Source: https://appshunter.io/ios/app/myluminarehealth/id1066937147/reviews - App overview in markdown: https://appshunter.io/ios/app/myluminarehealth/id1066937147.md - Rating breakdown: 5★ 216 · 4★ 18 · 3★ 7 · 2★ 2 · 1★ 21 ## What do users think of myLuminareHealth? Overall sentiment: negative **Pros** - 👍 Easy to use interface (when working) - 📱 Convenient mobile access to insurance information - 🎯 Simple virtual insurance card viewing - ✅ Useful as supplementary tool to website **Cons** - 🐛 App crashes frequently on launch and during use - 🔄 Endless loading screens and spinning indicators - 🚫 Login functionality broken across multiple devices - ❌ Non-functional buttons and hyperlinks - ⚠️ Inconsistent data between app and website - 📵 Poor performance on iPhone specifically - 🔌 Freezes on iPad - 😤 Unresponsive customer support - 🗑️ Outdated design and poor UX - 🚫 Limited functionality beyond viewing cards - ❌ Provider search feature doesn't work - 🔐 Account access issues unresolved for years - 📧 No digital claims submission capability - 🔄 Constant logouts between sessions **Commonly reported bugs** - Login credentials work on website but fail in app - App crashes when entering username/password - Infinite loading loops preventing feature access - App closes when attempting to upload documents - Registration process kicks users back to login screen - Doctor/provider search returns errors or no results - ID card and claims fail to load - Blue book tool displays errors - Buttons unresponsive to user input - App freezes on splash screen - Claims don't update for extended periods - Internal server errors when viewing cards - Cropped images with no text descriptions - Zip code field cannot be changed from default - Member tab content won't load - Password reset doesn't sync with app login **Most requested features** - Add insurance card to Apple Wallet - Touch ID/biometric login - Digital claims reimbursement submission - Functional provider search with location filtering - FSA/HSA balance and transaction tracking - Ability to update medication information - Detailed claim information viewing - Online payment capability - Benny card balance lookup - Dark mode option - Better synchronization with website data ## Newest reviews (18 of 64) ### 1/5 — Cannot sign in *2025-04-16, version 5.4* I just updated my password on the website this morning. But when trying the app, it is saying my information is incorrect. I know for certain that it is not, yet I cannot access my account. I should have seen the other reviews and trusted the users. This app truly is useless. (Edit) after reading all the reviews I see that someone else was having this EXACT issue, five years ago. And the best part? No developer response. You guys are atrocious at providing a functional product, and provide the worst customer support I think I have seen in my entire life. ### 1/5 — Doctor search doesn’t work. *2025-02-19, version 5.2* When you open app and search for doctor and it says select from list below. Does not work. Not convenient. ### 1/5 — App designed by folks that never use it *2025-01-02, version 5.2* This seems like an afterthought app that’s really just a web interface that’s already horrible. ### 1/5 — Nothing loads anymore *2024-12-06, version 5.2* I can’t even get my ID card or recent claims to load when needed. Just the “circle of death” keeps spinning and “loading” ### 1/5 — Bad *2024-10-22, version 5.2* Would give 0 stars if I could. The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it. This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app. ### 1/5 — Crashing *2024-09-04, version 5.2* Just downloaded the app and have attempted new signs to register. Every time I leave the app to check the authentication process in my email or cell phone. The app must be restarted. It’s been a vicious loop for 10 attempts now. ### 1/5 — Worst app *2024-07-23, version 5.2* The app never works. I want to save my medical card to my Apple wallet and I’m unable to. It also never works. Everything take forever to load not useful at all. ### 1/5 — Wish I Didn’t Have To Use It *2024-07-13, version 5.2* None of the hyperlinks work when trying to find a provider. This app is NOT user friendly. I’m not impressed with any of the features and I’m irritated I have to use this. Customer service/help buttons are no help either. ### 1/5 — Horrible app, horrible benefits comapny *2024-05-07, version 5.2* The app seems to have been designed in 1992 and never updated. Same for the benefits comapny. ### 1/5 — Apple wallet Insurance card *2024-03-31, version 5.2* Allow your members to add their insurance card to Apple wallet. ### 1/5 — freezes on opening *2024-03-29, version 5.2* The app shows a splash screen and then freezes on iPad. On iPhone, I try to find my username and it takes me to web page that doesn't load. I can't believe my employer cannot find a decent company to manage our health care insurance. This is the worst! ### 1/5 — Aweful! *2024-02-12, version 5.2* Horrible app! NONE of the features work. I’m trying to find a provider and it won’t allow me to change the zip code from the automated one they have as an example. When trying to use the member tab, nothing loads. I pay so much for insurance to not be able to use a functioning app. ### 1/5 — Frustrating!! *2024-01-17, version 5.2* 1 out of 12 times I’ve been able to login. What is wrong with this app? Somebody stop the spinning. Please. ### 1/5 — Can’t find provider *2023-12-20, version 5.2* Trying to locate an in network provider and the app won’t look at other locations. ### 1/5 — Slow, clunky, inoperable *2023-05-07, version 4.0.6* Cannot access ID card or download statements. Either spins and won’t load or will show an error. ### 1/5 — Useless App *2022-11-29, version 4.0.4* This app gives me zero functionality beyond accessing my medical ID cards. I can’t find any information whatsoever for my FSA and there’s very limited interactivity overall. Why does this app even exist, and why do there seem to be other similar (dysfunctional) Trustmark apps? Any time I have to access my benefits it’s an enormous struggle. I hate this company. ### 1/5 — Network providers *2022-11-07, version 4.0.4* This search only brings up hospitals not providers. You have to call the doctors to verify coverage or call insurance agent. ### 1/5 — Doesn’t work *2022-09-10, version 4.0.4* The app opens and lets me sign in but it won’t load cards, benefits, or anything. I assumed it was a glitch at first but it’s been months. The app just doesn’t seem work on an iPhone. Fix your app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to navigate *2026-06-03, version 6.0* I find this to be terrible to use. It was difficult to find where they hide the EOB and it did not provide an option to print. When I try to log in on my desktop, the security software blocks this as dangerous. Either get an app that has better functionality or give me a safe web address that I can find the EOB. I need that for FSA reimbursement. ### 1/5 — Not user friendly *2026-05-17, version 6.0* I can never find the info I want. ### 1/5 — Needs to be fixed so you can log in *2026-01-05, version 6.0* I’ve had the app for at least 5+ years and haven’t been able to log in at all and when I’ve reached out I’ve been told I should be able to but they won’t give me my information and help, they weren’t much help. ### 1/5 — Claims *2025-12-08, version 6.0* I cannot help that I had to have a procedure that the hospital has billed and you cannot process in time for me to use my HSA before the end of the year. I have been transferred so many times and problem still not resolved. Let me roll over the HSA so I can pay it- Not my fault that you cannot process it. ### 1/5 — App randomly closes *2025-11-13, version 6.0* I’m new to Luminare Health and this app. Both have been monumentally disappointing today. I was given my cards and my whole family shares the same member ID. Both my sons (2 and 6) are sick. I can’t get their meds because of this member ID issue. It’s after hours. The app shuts down whenever I try to send a picture of proof. I hate it here. Guess I’ll try and call someone tomorrow morning. But my first impression of this company is in the gutter. Do better guys. ### 1/5 — Disappointed *2025-11-05* “Unable to resend options packet at this time.” Packets have been mailed. I only hope that my packet will be forwarded to me as I rely on reading the information, especially after an incident earlier this year that took months to resolve. Disappointed that PSERS didn’t share a change of address with their choice of providers, Luminaire Health. **Developer response:** I'm sorry to hear you are experiencing issues. Please reach out to Customer Service, at the number on the back of your ID card, to resolve the issue. Or, if you prefer to email you can reach out to me at MobileHB@hlthben.com with the user ID and email address associated with your account and I will ensure your issue is sent to the appropriate team for resolution. Thank you, Kylene N. ### 1/5 — Blue book tool doesn’t work *2025-11-05, version 6.0* It’s the one part I need and it is just an error ### 1/5 — Goodbye luminaire *2025-10-30, version 5.6* So happy my employer will be switching to another company next year ### 1/5 — App *2025-09-22, version 5.6* App never works ### 1/5 — Worse than useless *2025-07-22, version 5.4* Nothing in app works anymore. For a very short time after downloading, it worked fine, but now? Absolutely nothing loads, nothing updates. ## Most praised reviews (9 highest-rated) ### 5/5 — R *2025-10-24, version 5.6* R ### 5/5 — Nice addition *2016-05-10, version 1.0* Great ui, easy to use, works really nice ### 4/5 — Good app *2016-09-23, version 1.0* Good app, useful. Add Touch ID for log-in and add the ability to add your ID card to Apple Wallet and it would be a great app. ### 4/5 — A useful app *2016-07-02* A nice addition to their website, as an additional tool. Would be nice to be able to look at the details of each individual claim. But so far, very handy and easy to use. ### 3/5 — Rebranded to luminaire health *2023-12-20, version 5.2* Thank you for calling my attention to this not meeded app…deleted ### 2/5 — Unable to submit reimbursement and confusing app *2020-03-10, version 3.0* App doesn’t appear to permit you to submit reimbursement claims and requires a form to be sent by email or mail. In the digital age, this is unacceptable and the app also has 3 cropped images to scroll through with no text or description. I’m not even sure why they’re there. The app was updated 2 months ago for branding changes. I don’t see any development happening to improve this app. ### 2/5 — Not good *2019-03-06, version 2.1* No problem opening the app but can’t open some of the links, especially the “Simplicity “ link so unable to make online payments. ### 2/5 — Incomplete *2017-08-28, version 2.0.1* No way to look up the balance and transactions on my Benny card. Also, no way to update my out-of-date meds. Not all that useful. ### 2/5 — Not consistent with the website *2017-05-11* This app apparently doesn't update very often. There are different numbers displayed on the app and the website for the amount of the deductible met. It is a nice idea, but it should be correct. Very frustrating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*