# MyLVHN — user reviews > 198 indexed App Store user reviews of MyLVHN by Lehigh Valley Health Network, rated 4.66/5 from 4,705 ratings. - Source: https://appshunter.io/ios/app/mylvhn/id1097129148/reviews - App overview in markdown: https://appshunter.io/ios/app/mylvhn/id1097129148.md - Rating breakdown: 5★ 3,838 · 4★ 285 · 3★ 135 · 2★ 95 · 1★ 172 ## What do users think of MyLVHN? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Convenient access to medical information - 👍 Helpful for managing healthcare - 👍 Excellent app for LVHN patients - 👍 Great communication with doctors **Cons** - 🐛 Technical issues with app functionality - 🐛 Inconsistent or delayed communication - 🐛 Difficulty changing pharmacy or updating information - 🔒 Privacy and security concerns - 👎 Poor customer service **Commonly reported bugs** - App crashes or freezes - Issues with login and authentication - Inaccurate or outdated medical information - Inconsistent performance across devices **Most requested features** - Add ability to update vaccination records - Improve appointment scheduling and rescheduling - Enhance integration with external healthcare providers - Provide more customization options - Streamline check-in and pre-visit processes ## Newest reviews (15 of 198) ### 4/5 — Portal disappearing after death. *2026-08-09, version 11.5.2* Not happy that when my sister passed away her portal was immediately taken off my phone. That shouldn’t be like that !!!! ### 4/5 — Great except *2026-08-07, version 11.5.2* The app is great except that i can no longer add my union pharmacy on my portal. It was removed after last update ### 4/5 — Appreciate this *2026-08-05, version 11.5.2* Love thanks easy to use. Happy to have this app. Thanks ☺️ ### 4/5 — OP Rehab *2026-07-14, version 11.5.2* Patient should have capabilities to schedule rehab appointments on line. ### 2/5 — Not so great anymore *2026-07-12, version 11.5.2* Use to be easy to message your doctor about something - now… they want you to pay for any communication since Jefferson took over. The amount of caring has went down a lot. ### 2/5 — Needs improvement regarding two-way communication *2026-05-21, version 11.5.2* Unfortunately, when a patient is in the hospital and the caregiver needs to communicate with the caregiving team, it’s not possible. You get a message saying, if you have any questions type them here and the page says unable to process communication. You also need an email box for process improvement suggestions. I’ve been through hell with having two parents in this hospital. There’s no one to talk to case managers are inept. They tell you one thing and do another. I’ve just had horrible experiences since there’s no way to communicate. i’ve sat and waited eight hours in the hospital to speak to a doctor when my mother was in the trauma unit no one showed up. She sat there for four days with a broken leg and no one help her but I’m sure we would charge for it. doesn’t upper management want to know what’s going on? ### 4/5 — 95% helpful *2026-05-01, version 11.5.2* I like that I can easily look up my test results and my appointments, no matter where I am. I like that I can also schedule appointments on my phone. I don’t like that item show up, needing to be accomplished, that I’ve already been accomplished and I can’t get rid of them. I like to have everything lined up neatly, so that I know what I need to do. Especially when it comes to my healthcare. I don’t need random information out there confusing me. And I don’t need the additional task of having to call my doctor to have the problem corrected online. Additionally, I am sure that the workers at the clinic don’t enjoy when I call and ask them to correct it because they have better things to do. That is why it is a four star review instead of a five. ### 5/5 — LVHN ROCKS! *2026-03-31, version 11.5.2* Great staff!!! Very warm energy and wonderful atmosphere! Completely professional with a personal approach that makes you feel at home. From the receptionist to the therapist, all the way down to the doctors and nurses… they’re all awesome! ### 5/5 — Avoid this location *2026-03-31, version 11.5.2* Went to ER with chest tightness, pain, trouble breathing and having woken up with elevated BP. Was referred there by my cardiologist because I had a heart attack a month ago. They did multiple tests and after 3 hours just told me to go home with no further instructions. I could see my test results as they came in via the LVHN app. And although they claimed everything “looked great” I could see that at least 2 tests showed issues that were not addressed and they never got results from a second blood test they needed to draw before discharging me. My vitals machine showed abnormalities several times causing the alarm to sound and not once did anyone come in to check. The doctor I saw more or less stumbled over his words when I asked about multiple issues and just said “go to your cardiologist”. Well sir, my cardiologist told me to go to the ER! I left with the same symptoms I came in with and no answers. A nurse suggested consulting a pulmonologist… well ma’am I’m here now, in a HOSPITAL, maybe have one come see me? Can I point out that I HAD a heart attack a month ago and my concerns are legit. My EKG and chest X-ray had abnormalities but they were not “concerning enough” to address apparently. Being told “you’re only 45” on multiple occasions as a reason to write off my symptoms is not acceptable. Real human concern instead of “by the textbook” diagnosis does not exist in this hospital system. True negligence. ### 5/5 — Excelente *2026-03-05, version 11.5.2* Muy útil esta aplicación, me ha ayudado muchísimo gracias.🙏🏻 ### 4/5 — EPIC system commentary *2026-02-09, version 11.5.2* I’m a huge supporter of the EPIC system, it includes the patient in his health care process and provides excellent access to one’s personal data…however as caregiver to a spouse of a 56 year marriage there were some important issues…1) the EPIC IT gatekeepers made it extremely difficult to access info on my spouse and were insensitive to my needs at a critical time, 2) the instant that my spouse passed, access to her EPIC file was terminated…this was problematic, since it interfered with my family’s healing process…an unexpected and rapid loss was made so much more complicated to absorb…I’m sure it’s done for legal reasons, but in so doing the family’s pain of loss is greatly amplified…NOT GOOD! ### 5/5 — Entire team *2026-02-06, version 11.5.2* From the moment I was transported to LVHN Hospital I received excellent care. Everyone was kind and very helpful at all times. Thank you! ### 5/5 — I pain in my toe *2026-01-31, version 11.5.2* The Dr was very helpful and kind I absolutely love this hospital ### 5/5 — Super Helpful *2026-01-22, version 11.5.2* Really easy to use and it offers great conveniences, like check-in and appointment rescheduling, that save so much time at in-person appointments. ### 5/5 — Messages *2026-01-21, version 11.5.2* I needed paperwork signed for me to return to work and am getting no where and my messages do not get answered ## Most critical reviews (10 lowest-rated) ### 1/5 — Guess i have to stick to the internet *2026-04-30, version 11.5.2* I just put all of my information in multiple time and it does nothing. Doesn’t tell me why. It just does nothing. ### 1/5 — Technology issues *2026-04-12, version 11.5.2* Won’t allow photo uploads for new insurance and can’t we-check in without this step. Unless you prepay in full. Getting live responses is impossible. Most likely 48 hours. ### 1/5 — Difficult to use *2026-04-09, version 11.5.2* Trying to message my Doctor and there is no way to find a way to contact her. ### 1/5 — MRI *2026-03-03, version 11.5.2* Terrible music way to loud tried yelling for someone so they could turn it down no one was ever their , never gave me a call bell incase I need them & yes I need them when I was done I said something to the guy & he said I didn’t think you needed it who is he to know what I need. Never made sure I was ok while doing MRI I would highly suggest to go somewhere else. ### 1/5 — Non functional *2026-01-20, version 11.5.2* I get a notification that I have paperwork, notes, messages and try to open them and I get a “technical error”. I’m not getting my information because the app is not working. I have verified it is updated as well as my device. ### 1/5 — I don’t recommend it *2025-12-14, version 11.5.2* This is the first time I’ve had a breast biopsy, and during the procedure, they didn’t tell me they were going to insert a clip (hydromark); they just put in without my consent. I only found out about it much later. ### 1/5 — Msg to a certain doctor *2025-12-04, version 11.5.2* Use to in msg text a certain doctor dept to ask about RX if it’s there I can’t find it which before was very simple to do so ### 1/5 — My chart *2025-11-14, version 11.5.2* Not a fan of my chart stop profit on user info and false information thank you ### 1/5 — Horrible *2025-10-20, version 11.4.1* Hospital is a joke go to wilkes barre if you want to be heard and cared for im almost 5 months pregnant and have yet to have any test but they can bill me 3 times on just questions ### 1/5 — Overt IP Address Filtering = Dead App *2025-10-12, version 11.4.1* LVHN has implemented broad and overreaching IP Address Filtering. This has rendered the App and website (www.mylvhn.org) not working. When resolving the dns record for the website above, the ip of 192.234.106.232, all the traffic stops after this hop 4.15.141.150 or penteledata.bar3.philadelphia1.level3.net. All of this means that LVHN is blocking internet traffic, it doesn’t like, and wants to associate your IP address with your account. It’s a bad way to run a firewall, servers, etc. Maybe they are monetizing on its patients, by selling your metadata for more profit. It certainly isn’t patient friendly. ZERO Star review. ## Most praised reviews (10 highest-rated) ### 5/5 — My recent experience at hazleton LVHN on 8/6/26 to 8/8/26 *2026-08-08, version 11.5.2* To the 7th floor team ,the ER staff ,And all the wonderful DR’S ,Technical people ,escorts, from the minute I entered the ER down on the first floor: Thank you.. I was scared n sick, Each and everyone of you walked into my room meet me with kindness ,compassion, real help ,the professionalism was greatly appreciated. You all were my angels . Yessica , 2 Renee’s , Calin, Megan Michelle n Jennifer , Dr BOYLE , DR U , Dr HAWLEY and the dietician’s who brought my food the cleaning people . You all made my day upon seeing me that day! Your patience and care meant everything to me . The 7th floor has Heart.grateful for all Of you ..can’t forget Jeanne for stopping in .huge thank you!! Teresa Blacer room (701) ### 5/5 — K *2026-08-07, version 11.5.2* Excellent services ### 5/5 — LVHN great place for all my health needs! *2026-08-06, version 11.5.2* Awesome place to work and get all your healthcare needs met! ### 5/5 — My knee replacement surgery *2026-08-06, version 11.5.2* Read doctor’s notes. All during the prepping for the surgery. Staff was helpful in putting my mind at ease . Very explicit instructions what I was to do . Felt at ease . All the way till I was anesthetized. Though I had intense pain. The hospital staff did their best to mitigate that pain. Very responsive when I had to relieve myself. The food was exceptional for a hospital facility. Overall. Outside of the pain . Had a good experience. ### 5/5 — Fast scheduling, professional Care at exam *2026-07-31, version 11.5.2* Fast scheduling and Doctor was very thoughtful and understanding of the medical Problems. Front desks was very helpful In ### 5/5 — Positive response *2026-07-05, version 11.5.2* The LVHN App makes it very easy to retrieve information and communicate with care givers. ### 5/5 — Best staff ever nurses and doctors 💞 *2026-06-16, version 11.5.2* I love this small quaint hospital more than the huge one on Cedar crest with some not so nice staff the last time I was there….. ### 5/5 — Blessings *2026-05-14, version 11.5.2* Great care with the heart ### 5/5 — Easy and Time Saver *2026-05-13, version 11.5.2* Love the portal and app. Makes life so much easier for a working person. I have been able to message and get answers more efficiently than taking time to call someone. I love the paperless appointment follow ups and information. Overall, great! ### 5/5 — Fantastic Pediatric Care *2026-05-06, version 11.5.2* Bernadette at the front desk is so kind and welcoming, always helps out with forms and insurance as needed. Nurse Megan is so sweet and genuinely cares about the patients. She’s such a pro at shots, too. Always calm, quick and comforting to my little ones. Dr. Adumala is fantastic! He is always willing to take the time to listen to my concerns and always makes sure the patient and mom are comfortable with every part of the check up. I love this practice! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*