# myManipalCigna — user reviews > 27 indexed App Store user reviews of myManipalCigna by ManipalCigna Health Insurance Company Limited, rated 3.50/5 from 19 ratings. - Source: https://appshunter.io/ios/app/mymanipalcigna/id6443787650/reviews - App overview in markdown: https://appshunter.io/ios/app/mymanipalcigna/id6443787650.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 6 ## Newest reviews (7 of 27) ### 3/5 — Track claim not working *2026-04-09* Hello, Thank you for your response. I am facing continuous issues while using the app. Whenever I try to track my claim, the application shows errors and sometimes closes automatically **Developer response:** Hi, we truly understand how upsetting this must have been for you. We’d really like the chance to look into what happened and make things right. Please share your details with us at customercare@manipalcigna.com or connect with us via our official social media handles. Our team will get back to you promptly. – Team ManipalCigna ### 4/5 — App response can be increased *2025-09-18* App response is slow and sometimes you think the page is moved to next page but it does not and suddenly ask you to re-enter the detail while raising an endorsement. Otherwise app looks fine and easy to understand. Good work done by overall MCHI team. **Developer response:** Hi there, thank you for sharing your experience with us. We’ve noted your feedback regarding the app’s response time and the issue while raising an endorsement, and our team is working on making the performance smoother. We’re also glad to know that you find the app easy to use and appreciate the efforts of the our team. If you face any further challenges, please write to us at customercare@manipalcigna.com so we can assist you directly. – Team ManipalCigna ### 2/5 — Execution of requests *2025-08-03* Always there is error even after updating correct details by customer’s end and same with reimbursement request especially through online portal (App) . Seems like relevant staff is undereducated or under qualified and cannot understand **Developer response:** Hello Ssehrawat, thank you for highlighting your concern. We’ve noted the challenges you faced with updating details and submitting reimbursement requests through the app. Please share your policy number and contact details with us at customercare@manipalcigna.com so our team can review this closely and assist you with a resolution. – Team ManipalCigna ### 1/5 — Bad service *2025-02-14* Just a wasteful insurance company, giving some reasons and not paying the claim, that too after waiting for hours. **Developer response:** Hi Muvatanic, we prioritize your satisfaction and are here to help you with any concerns. Kindly share your policy and contact details via 📩 customercare@manipalcigna.com or our social channels. Our team will be happy to address your needs. Thank you! - Team ManipalCigna ### 1/5 — Unable to login *2024-09-25* Unable to login. Useless app. **Developer response:** Hello, we regret to hear that you're experiencing issues with our app. Our team has taken note of this and is working diligently to resolve it. If the problem persists, please don't hesitate to email us at customercare@manipalcigna.com. Your feedback is invaluable in helping us improve our service. Thank you. - Team ManipalCigna ### 1/5 — Poor service no support. Waiting for days in pain for approval. *2023-10-09* Really pathetic service by Manipal Cigna. I would suggest never buy health insurance frozen them. I will also change this. From last 3 days waiting for the cashless approval for my surgery even after the physical visit and verification no update has been provided. I’m in hospital waiting for it. No customer support. Pathetic experience. Nobody is there to listen. **Developer response:** We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customercare@manipalcigna.com. ### 1/5 — Keep asking for update when there is no update available *2023-04-18* Cannot access app because it aske for an update but no update is available in App Store **Developer response:** Hi, sorry for the unpleasant experience you had with our app. We request you to upgrade the app to the latest version as we have fixed the bug. Do write to us at customercare@manipalcigna.com if you still face any issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Seriously don’t take Health insurance from this fraud company, *2026-03-20* I took a health insurance from MCHI but after all documents submitted on time and before , after 17 days the msg come your claim is rejected and they promise before buying the police u we are always with you … for emergencies I have paid 22k , totally waist of money . And there customer care also not responding” always use this line when connected .. “ am I audible to you (3 times ) and cut the call ,” . I have paid 1 lac In OPD and 45k in IPD . My trust and money both has gone with this fraud company… **Developer response:** Hi, that’s not the experience we want you to have. Please drop us an email at customercare@manipalcigna.com or message us on our official social channels, our team will look into this right away. – Team ManipalCigna ### 1/5 — Worst app and worst service *2026-03-20* Please do not make a mistake of buying manipal signa health insurance. Its a waste of money. They don’t deliver on the promises they say and hide behind “technical issues” for months. Everything is outsourced to third party companies and there is no ownership. Worst mistake buying this insurance for myself and parents. Please avoid if you can. **Developer response:** Hi Abhijeet, we truly understand how upsetting this must have been for you. We’d really like the chance to look into what happened and make things right. Please share your details with us at customercare@manipalcigna.com or connect with us via our official social media handles. Our team will get back to you promptly. – Team ManipalCigna ### 1/5 — Worst company worst app *2026-02-23* Their App doesn’t work in sync with web or wap. Hangs and gives internal server error all the time. Their CEO Joydeep Saha doesn’t reply even after 10 reminders with copy to IRDAI, bima lokpal & consumer forum. Their service teams are sleeping. They never reply on your complaints on time. They give false commitments to customers. Worst insurer. Never ever purchase insurance from them. **Developer response:** Hi, we understand the issues you’re facing with the app. Please share your feedback at customercare@manipalcigna.com with the subject: “App Feedback.” Your input helps us improve the experience for everyone. – Team ManipalCigna ### 1/5 — Waste *2026-02-20* It’s time for me to change my health insurance provider. The app is very poorly developed and not user-friendly at all. When you call customer care, even after waiting for several minutes, the call gets disconnected. Extremely disappointing service. Definitely not recommended. **Developer response:** Hi, we understand the issues you’re facing with the app. Please share your feedback at customercare@manipalcigna.com with the subject: “App Feedback.” Your input helps us improve the experience for everyone. – Team ManipalCigna ### 1/5 — Worst App in healthcare *2026-02-13* From the day I took insurance and downloaded this app it’s not at all opening just a blank white screen!! I don’t know how the insurance will work while we claim !! U don’t have any support team to look into such issues and resolve it asap?? One of the reputed company should have some responsibility to care of ur customers **Developer response:** Hi Sandeep, we understand the issues you’re facing with the app. Please share your feedback at customercare@manipalcigna.com with the subject: “App Feedback.” Your input helps us improve the experience for everyone. – Team ManipalCigna ### 1/5 — App doesn’t open *2025-12-15* Extremely useless mobile app. I am trying to open it since last 2 weeks, it does not open. Are customers expected to login to the web app during urgency? If this app doesn’t work, what’s the point of having an app? I would have rated 0 if there was an option. **Developer response:** Hi, thank you for highlighting this. We’re working to improve the app and would appreciate it if you could share details at customercare@manipalcigna.com with the subject: “App Feedback.” – Team ManipalCigna ### 1/5 — Sonu B *2025-09-27* The app is not working and neither the force update is working - force update is directing to App Store but in App Store new app is not available so it’s is just circling back and forth Unable to make renewal payment Agents are calling unnecessary and sending links those also not working Have called my agent he will make payment please stop chasing me and close the insurance if it’s not working. **Developer response:** Hi there, we understand the trouble you’re experiencing with the app and the renewal payment process. Please share the details along with a screenshot (if possible) at customercare@manipalcigna.com with the subject: “App Payment/Update Issue.” We’ll check this on priority and get it resolved for you. – Team ManipalCigna ### 1/5 — Non functional *2025-07-18* With great difficulty I renewed my health insurance. App is useless. It won’t help you with renewal. Even after renewal and receiving new documents via email app shows the old expired policy. I deleted and even re installed the app. Still showing old policy. Likewise this app is non functional for many reasons. You cannot contact your relationship manager via app. It’s again automated replies only **Developer response:** Hi, we regret to hear that you're experiencing issues with our app. Our team has taken note of this and is working diligently to resolve it. If the problem persists, please don't hesitate to email us at customercare@manipalcigna.com. Your feedback is invaluable in helping us improve our service. Thank you. - Team ManipalCigna ### 1/5 — Unable to login from past several weeks payment due is approaching there customer care are not respo *2025-05-27* Customer is also useless no response feels like not continuing my policy with them.Need to find alternative which would be better than this service **Developer response:** Hi Pooja Pithva, we regret to hear that you're experiencing issues with our app. Our team has taken note of this and is working diligently to resolve it. If the problem persists, please don't hesitate to email us at customercare@manipalcigna.com. Your feedback is invaluable in helping us improve our service. Thank you. - Team ManipalCigna ### 1/5 — Update not available *2025-05-02* Keeps asking for update but no update available. Cannot access the application. **Developer response:** Hi Ankur 24, we regret to hear that you're experiencing issues with our app. Our team has taken note of this and is working diligently to resolve it. If the problem persists, please don't hesitate to email us at customercare@manipalcigna.com. Your feedback is invaluable in helping us improve our service. Thank you. - Team ManipalCigna ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2026-05-07* • Senior-Friendly: Excellent coverage for pre-existing conditions with minimal waiting periods. • Transparent Process: No hidden clauses during the porting paperwork. • Hospital Network: Wide range of cashless hospitals, which is vital for senior citizens. **Developer response:** Hi Vijay! We really appreciate you taking the time to leave your feedback. It’s fantastic to hear you had a positive experience. We’d love to learn more about what made it stand out for you. You can drop us a note anytime at customercare@manipalcigna.com. -Team ManipalCigna ### 5/5 — Easy *2026-04-22* Smooth interface and smooth function **Developer response:** Hello! Thank you for your positive feedback on our service. It’s wonderful to know we met your expectations. We’d love to hear more details about what stood out for you. Please share your thoughts with us at customercare@manipalcigna.com  with the subject line “Feedback on Service Experience”. – Team ManipalCigna ### 5/5 — New update *2026-03-26* Love the new updates! The app is intuitive and makes policy management super convenient. **Developer response:** Hi Yash, glad you’re enjoying the new updates! Making policy management simple and intuitive is our goal. - Team ManipalCigna ### 5/5 — Great App *2026-03-21* Smooth experience, easy to navigate. Claims tracking feature on this app is very useful. **Developer response:** Hi, wonderful to hear this! Making navigation easy and tracking seamless is exactly what we aim for. - Team ManipalCigna ### 5/5 — Easy to Use App *2026-03-21* One of the better health insurance apps I have used. The dashboard is clear, policy information is easy to understand, and the claim status is shown in a very transparent way. It saves a lot of time because everything is available in one place. The app works smoothly and the design is clean. Would definitely recommend it to others **Developer response:** Hi Avanish, happy to hear the app’s simplicity and transparency worked well for you. Providing everything in one place for a seamless experience is our constant focus. Thanks for the recommendation! - Team ManipalCigna ### 5/5 — Responsive People *2025-03-13* I have found good experience with Manipal CIGNA people always whenever they call the discuss about your health instead of policy renewals. **Developer response:** Hi Ashu, thanks for your kind words!😊 We strive to provide the best possible service. Count on us to be there for you. -Team ManipalCigna ### 5/5 — 5 Star 👍👍 *2024-08-07* I have been Consulted by Dr Aisha , Our Session were very active and Interactive . I feel Changes in my body after session workout & Suggestions . **Developer response:** Hi Bhaniket, we're grateful for your kind feedback.😊 Our aim is to provide you with a positive experience. Making you happy is what drives us every day. - Team ManipalCigna ### 5/5 — User friendly *2023-10-18* Availability of services and options are amazing. Perfect use of technology **Developer response:** Thank you for your encouraging words. ### 5/5 — Clear concise & Clean *2023-01-24* The app is very user friendly and designed to perfection. I was able to find all the details and will definitely recommend it. **Developer response:** Thank you very much. Keep using our app :) ### 4/5 — App not working well *2025-09-23* Wellness what they added recently was not coming in app and also for Prime customers wellness program is missing in visit app **Developer response:** Hi there, we understand the Wellness feature and Prime customer program are not showing in the app. Please share the details along with a screenshot of the issue to customercare@manipalcigna.com with the subject line: “App Feedback” We’ll look into it and your feedback helps us improve the app for everyone. – Team ManipalCigna --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*