# MyMATE > Mobile app for managing internet and mobile services. (iPhone/iPad app by Mate Communicate Pty Ltd.) - Source: https://appshunter.io/ios/app/mymate/id1537497203 (this page in markdown: same URL + `.md`) - Developer: [Mate Communicate Pty Ltd](https://appshunter.io/developer/1537497205) - Category: Utilities - Price: Free - Age rating: 4+ - Requires: iOS 15.1 · 20 MB - Languages: English - Released: 2020-11-17 - Data updated: 2026-08-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mymate/id1537497203/reviews.md ## What is MyMATE? Choose a provider you can trust like a MATE! Australia's best internet and mobile service provider now has an app! myMATE makes it simple to monitor and manage all of your MATE internet and mobile services. Features include: - See all of your active MATE plans - Check your data usage (internet and mobile) and reset dates - Update your account payment details - Request a payment extension - Add new services - Check for current outages/network status - Activate a MATE mobile SIM - Contact our support team In the coming months, we will be working hard to expand the features available within myMATE to include new and supportive features. ## Key features - View active plans - Check data usage - Update payment details - Request payment extensions - Add new services - Check network status - Activate SIM card ## Recent user reviews (10 of 72) All indexed reviews: https://appshunter.io/ios/app/mymate/id1537497203/reviews.md ### 1/5 — Dont expect any descent service from these guys. *2026-07-08, version 3.0.29* I think it’s time I moved on to a provider that offers customer support. Almost impossible to contact them and don’t expect them to do what they promise. ### 1/5 — App sucks *2026-06-20, version 3.0.26* My service with Mate has been great but the app is seriously basic. Less than minimum functionality but seems to always have some glitches or bugs that don't even let you do the most basic things ### 1/5 — Needs about 300 updates. *2026-04-07, version 3.0.24* I’m happy with my Mate services themselves - but this app is shockingly basic. It takes me 9 clicks to locate my mobile data usage and even then, all I get is the total used. No total GB remaining, no percentage remaining, not even days left until reset - 9 clicks to find only a running total of daily usage. It feels like this app was made in 2000 and hasn’t been updated since. Please make this more user friendly. Please enable Face ID login for those who want it. Please give us more information about our usage and service at a glance without making us go from page to page to page to find only the bare minimum. 9 clicks… come on guys. ### 1/5 — Terrible App - Too basic without the essentials *2026-01-11, version 3.0.18* I was invited by a relative to join mates. I thought I’d try it out as a one off and it will absolutely be my last ha! The app does not show your data usage, etc. sent a simple written inquiry: waiting for response. called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long. Just joined today and will discontinue once the plan expires in a month’s time. Who needs enemies when you’ve got these kind of ‘mates’. Chao ### 1/5 — Very basic and not useful *2025-11-15, version 2.0.10* The My Mate app only gives the most basic information. There is no way to check how much data, calls, or texts I’ve used. it only shows text message details. For a mobile app, this is extremely limiting. I need to see my usage clearly, and this app just doesn’t provide it. Very disappointing. ### 1/5 — Bad so bad *2025-11-03, version 2.0.10* Bad servicies ### 1/5 — All good until its not *2025-09-08, version 2.0.10* Hi. - SO HAPPY I HAVE DISCONNECTED THIS SERVICE. Mates don’t treat mates this way. If I could give negative stars I would. Without warning or my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up, it’s late, the session I was logging into has expired. I have not been able to log in. Hence the bill went unpaid. They have not sent me a bills and now the service is disconnected. I tried to call but my only phone with inmate is disconnected. When I do get thru to phone an agent, they try to send a MFA codes which are not received … cause the phone is disconnected. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN / Telstra reseller. Btw the app layout is positively old and designed by aliens it is not user friendly. If you need more convincing, the last 5 star review was last September, that speaks volumes. Ta. ### 1/5 — App broken and constant outages *2025-08-15, version 2.0.10* See the title ### 1/5 — All good until it brakes *2025-08-02, version 2.0.10* Hi. - SO HAPPY I HAVE DISCONNECTED THIS SERVICE. Mates don’t treat mates this way. If I could give negative stars I would. Without warning and my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up late, the session I was logging into has expired. I have not been able to log in. They have not sent me a bills and now the service is disconnected. I tried to call but my only phone with them is connected. When I do get thru to phone an agent, they try to send a MFA codes which are not received. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN provider. Btw the app layout is positively old and designed by aliens it is not user friendly. Ta. ### 1/5 — Not a good recommendation!!! *2025-06-09, version 2.0.10* Poor service 1 1/2 stars is not good ## Frequently asked questions about MyMATE ### What can I do with this app? This app allows you to monitor and manage your internet and mobile services. You can view your active plans, check your data usage and reset dates, update your payment details, request payment extensions, add new services, and check for current outages or network status. ### Is this app free to use? Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the description. ### Who is this app designed for? This app is designed for customers of a specific Australian internet and mobile service provider to easily manage their accounts and services on the go. ### Can I activate a new SIM card through the app? Yes, you can activate a MATE mobile SIM card directly through the app. This streamlines the process of getting a new mobile service. ### What if I have a problem with my service? The app provides a direct way to contact the support team for assistance with your internet or mobile services. You can also check for current outages or network status within the app. ## Version history (last 5 releases) ### 3.0.29 — 2026-06-29 Bug fixes ### 3.0.26 — 2026-06-01 Bug fixes and visual enhancements ### 3.0.24 — 2026-02-23 Bug fixes ### 3.0.23 — 2026-02-11 Bug fixes ### 3.0.22 — 2026-02-04 Enhancements to the UI and bug fixes ## Apps similar to MyMATE | App | Rating | Price | Category | | --- | --- | --- | --- | | [myGov](https://appshunter.io/ios/app/mygov/id938033081) | 2.6 (17) | Free | Utilities | | [Emergency Plus](https://appshunter.io/ios/app/emergency-plus/id691814685) | 3.9 (510) | Free | Utilities | | [Origin Energy Gas Internet LPG](https://appshunter.io/ios/app/origin-energy-gas-internet-lpg/id1201586468) | 4.7 (45) | Free | Utilities | | [Service NSW](https://appshunter.io/ios/app/service-nsw/id577283433) | 4.6 (559) | Free | Utilities | | [Service Victoria](https://appshunter.io/ios/app/service-victoria/id1438062029) | 2.2 (17) | Free | Utilities | | [Everyday Mobile (Woolworths)](https://appshunter.io/ios/app/everyday-mobile-woolworths/id1063183900) | 3.0 (19) | Free | Utilities | ## Related topics [myid australia](https://appshunter.io/ios/topics/myid-australia) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*