# MyMATE — user reviews > 72 indexed App Store user reviews of MyMATE by Mate Communicate Pty Ltd. - Source: https://appshunter.io/ios/app/mymate/id1537497203/reviews - App overview in markdown: https://appshunter.io/ios/app/mymate/id1537497203.md ## Newest reviews (17 of 72) ### 2/5 — Bring back usage graphs! *2025-05-10, version 2.0.10* The old version before it updated was better than the current one. The main use for a mobile plan app is to navigate your services and usage. The interface with graphs showing data usage was the best! ### 2/5 — Bring back usage graphs! *2025-03-31, version 2.0.10* The old version before it updated was better than the current one. The main use for a mobile plan app is to navigate your services and usage. The interface with graphs showing data usage was the best! ### 1/5 — Very basic *2025-03-30, version 2.0.10* There is nowhere I can see in the app that tells you what your usage is ### 1/5 — Outdated and poorly designed *2025-03-22, version 2.0.10* You really need to update this app. It’s painful to use and is far behind all the competition. ### 1/5 — Worst best provider *2025-01-21, version 2.0.10* I’ve seriously never experienced so many internet outages!!! Being able to quickly see if there was on outage on the website was easy (most of the time there wasn’t and it was reboot, reboot, reboot), now to see outages you have to download the app… When in the app it states “unplanned outage” with no further detail. This time around I’ve spent 2 days having to hot spot from my phone with another provider. Obviously a great set up for doing hour long presentations to 300+ people, not to mention the added expense. 2025 the year of kicking mate to the curb 👌 ### 2/5 — Old version was better *2024-12-19, version 2.0.10* Hi team, please bring back the feature of checking how much data you still have available via the app, that was the main thing it was good for. Currently there is no way to check usage via the app, that stuff should be front and centre. Also you should more easily be able to make payments via the app instead of having to login to the web service. Thanks ### 1/5 — Sad excuse for an App! *2024-12-16, version 2.0.10* This is probably the worst app I’ve had the misfortune to come across. It’s functionally useless, forces me to get new a password calling it ‘Invalid Credentials’ even though I used my saved one. It’s a waste of time, don’t bother with it and I give it Zero stars. ### 1/5 — Cant login *2024-10-25, version 2.0.10* . ### 1/5 — Horrible User interface *2024-10-15, version 2.0.10* This current user interface (15/10/24) is by far the worst user interface I have experienced on an app. I don’t know what look they’re going for but it is absolutely miserable to navigate. Things are much harder to find than they should be and there is so much confusion with locating what I need. ### 1/5 — rubbish *2024-09-27, version 2.0.10* can’t even get in it ### 1/5 — Mates wouldn’t do this to mates *2024-09-01, version 2.0.7* I am on screen reader as I am blind, and this app is completely useless as none of the icons will describe what they do absolutely pointless to download ### 1/5 — Bring back the pie chart *2024-08-10, version 2.0.7* Please bring back the round chart. The new version is not easy on the eye. The round chart which showed how much data you’ve used, how much is left and how much is in your data bank was way better than the latest update! ### 2/5 — Does not log me in *2024-07-15, version 2.0.7* there’s a 12 character limit causing me to write down the wrong password but on doing a forget password, the temporary password didn’t work. I had to go to the website to log in. ### 1/5 — No complaints here. *2023-09-29, version 1.2.65* UPDATE: A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review. Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼‍♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻 ### 1/5 — It’s a scam, don’t fall for that *2023-07-11, version 1.2.40* Don’t look at $1 and sign up, it’s postpaid, they will send you huge bill after that ### 1/5 — Can’t log in *2023-06-18, version 1.2.37* I noticed a review written a year ago about not being able to log in. Well it’s still happening. It opens to a page asking for my password which hasn’t yet been set and then when I try “forget password “ it freezes. This is a third world app. ### 1/5 — Waste of Time ….. *2023-06-08, version 1.2.37* Just downloaded this app following an email announcement by Mate. It is poorly designed, and of zero use/value. Given the effort put in by Mate to this useless app, my immediate reaction is not to use it and certainly not trust putting any of my financial data into it. Mate seems to be making a stirling effort to downgrade its customer experience and customer service over the last 12 months and is unfortunately succeeding. Come On Mates you can do so much better than this rubbish. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dont expect any descent service from these guys. *2026-07-08, version 3.0.29* I think it’s time I moved on to a provider that offers customer support. Almost impossible to contact them and don’t expect them to do what they promise. ### 1/5 — App sucks *2026-06-20, version 3.0.26* My service with Mate has been great but the app is seriously basic. Less than minimum functionality but seems to always have some glitches or bugs that don't even let you do the most basic things ### 1/5 — Needs about 300 updates. *2026-04-07, version 3.0.24* I’m happy with my Mate services themselves - but this app is shockingly basic. It takes me 9 clicks to locate my mobile data usage and even then, all I get is the total used. No total GB remaining, no percentage remaining, not even days left until reset - 9 clicks to find only a running total of daily usage. It feels like this app was made in 2000 and hasn’t been updated since. Please make this more user friendly. Please enable Face ID login for those who want it. Please give us more information about our usage and service at a glance without making us go from page to page to page to find only the bare minimum. 9 clicks… come on guys. ### 1/5 — Terrible App - Too basic without the essentials *2026-01-11, version 3.0.18* I was invited by a relative to join mates. I thought I’d try it out as a one off and it will absolutely be my last ha! The app does not show your data usage, etc. sent a simple written inquiry: waiting for response. called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long. Just joined today and will discontinue once the plan expires in a month’s time. Who needs enemies when you’ve got these kind of ‘mates’. Chao ### 1/5 — Very basic and not useful *2025-11-15, version 2.0.10* The My Mate app only gives the most basic information. There is no way to check how much data, calls, or texts I’ve used. it only shows text message details. For a mobile app, this is extremely limiting. I need to see my usage clearly, and this app just doesn’t provide it. Very disappointing. ### 1/5 — Bad so bad *2025-11-03, version 2.0.10* Bad servicies ### 1/5 — All good until its not *2025-09-08, version 2.0.10* Hi. - SO HAPPY I HAVE DISCONNECTED THIS SERVICE. Mates don’t treat mates this way. If I could give negative stars I would. Without warning or my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up, it’s late, the session I was logging into has expired. I have not been able to log in. Hence the bill went unpaid. They have not sent me a bills and now the service is disconnected. I tried to call but my only phone with inmate is disconnected. When I do get thru to phone an agent, they try to send a MFA codes which are not received … cause the phone is disconnected. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN / Telstra reseller. Btw the app layout is positively old and designed by aliens it is not user friendly. If you need more convincing, the last 5 star review was last September, that speaks volumes. Ta. ### 1/5 — App broken and constant outages *2025-08-15, version 2.0.10* See the title ### 1/5 — All good until it brakes *2025-08-02, version 2.0.10* Hi. - SO HAPPY I HAVE DISCONNECTED THIS SERVICE. Mates don’t treat mates this way. If I could give negative stars I would. Without warning and my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up late, the session I was logging into has expired. I have not been able to log in. They have not sent me a bills and now the service is disconnected. I tried to call but my only phone with them is connected. When I do get thru to phone an agent, they try to send a MFA codes which are not received. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN provider. Btw the app layout is positively old and designed by aliens it is not user friendly. Ta. ### 1/5 — Not a good recommendation!!! *2025-06-09, version 2.0.10* Poor service 1 1/2 stars is not good ## Most praised reviews (10 highest-rated) ### 5/5 — Great internet speed *2024-09-10, version 2.0.7* Love the friendly service they provided me, the speeds are amazing!! ### 5/5 — Good *2023-06-08, version 1.2.37* For the price this company is to good and the app has all the info I need ### 5/5 — App had performed well *2022-11-14, version 1.2.11* Very helpful ### 5/5 — Easy *2021-10-27, version 1.2.8* Easy to work out and use was able to work things out easily.Thanks mate ### 5/5 — Simple *2021-05-06, version 1.2.2* This is a very simplistic app. Gets the info you need like that ### 4/5 — Room for improvement *2024-04-16, version 1.2.65* All remarks refer to mobile data usage: 1. The table form of daily usage is accurate but the graph form has gratuitously reversed the chronology of actual usage. The chronological sequence is right to left instead of left to right! 2. The calendar month label refers to the date of your billing cycle … so if your billing cycle is the 6th of each month then the “month” of January is displaying usage for 26 days of _December_ and just 5 days of January … in reverse chronological order. A more meaningful and equally brief label (for this example) would be “Dec-Jan”. 3. The databank balance is not displayed in numeric form. Neither is databank usage displayed - even if that usage is zero. 4. The graphic (pie/ring-chart) shading for databank (balance? usage?) is either inaccurate or is attempting to display some counterintuitive usage information that is not very helpful. 5. The smoothing function used for the graphical display is probably necessary (for at-one-glance visibility) but it does make reconciling the numeric data against graphed data difficult. 6. There is no differentiation made between downloaded data and uploaded data. Quite probably this is a Telstra limitation and nothing the App can do will change this. enjoy! ### 3/5 — Comment- *2024-05-11, version 2.0.6* Please bring back the ‘Pie’ graphical display. App was better the way it use to be. ### 3/5 — Too simple *2023-03-23, version 1.2.23* Very simple app design. It works but not very appealing to use. Very underdeveloped compared to other apps even the Aldi app. ### 3/5 — Works but limited *2021-09-30, version 1.2.2* I had a little trouble getting the app to work but it had been working smoothly and then suddenly it wouldn't accept account and password. After that frustrating spell, it has been working smoothly again, but the information provided is very basic (I can't find where it tells me how much data has been banked!) ### 3/5 — App crash everytime when tap on internet used circle *2021-05-21, version 1.2.2* I want to view my daily usage, i cant view as everytime i tap on the circle where it says ‘used’ the app crashes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*