# MyMedicalGuardian — Connect Seniors & Caregivers > Connects caregivers with seniors using Medical Guardian alert systems for remote care management. (iPhone/iPad app by Medical Guardian.) - Source: https://appshunter.io/ios/app/mymedicalguardian/id1577560184 (this page in markdown: same URL + `.md`) - Developer: [Medical Guardian](https://appshunter.io/developer/1436612304) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.85/5 from 1,029 App Store ratings · 76 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 56 MB - Languages: English - Released: 2021-08-02 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/mymedicalguardian/id1577560184/reviews.md ## What is MyMedicalGuardian? Designed for use with Medical Guardian brand medical alert systems, MyGuardian is a powerful tool designed to connect caregivers with older adults. It allows you to keep older adults safe with care management features including task reminders, activity alerts, location monitoring, and secure medical history/emergency contact storage. MyGuardian also acts as your client services portal, making it easy to pay bills and connect with Customer Care 24/7. For Customers and Caregivers: Manage Billing A timely, transparent billing dashboard Manage Care All the tools you need to give and receive care remotely, including activity planning & communication, group chats & more. System Status & Reports Monitor devices tied to your Medical Guardian account Download MyGuardian to effortlessly check-in with loved ones aging in place today! ## Key features - Task reminders - Activity alerts - Location monitoring - Medical history storage - Emergency contact storage - Billing management - 24/7 Customer Care access ## What do users think of MyMedicalGuardian? Overall sentiment: negative **Pros** - 😊 Peace of mind and security for loved ones - 📍 Accurate location tracking when working - 🎯 Emergency alert features available - 📱 Centralized information in one place - 🔔 Ring device feature helpful - ⚡ Recent UI improvements appreciated - 📊 Comprehensive device status information **Cons** - 🐛 Frequent app crashes and freezing - 🔓 Persistent login issues and authentication failures - 📊 Inaccurate data and activity tracking - ⏰ Delayed or sporadic data updates - 🚫 Non-functional after recent updates - 📍 Location inaccuracies and glitches - 🔋 Battery status display errors - 😤 Poor customer service responsiveness - 🖥️ Non-intuitive and confusing UI/UX - ⚠️ Unreliable emergency monitoring capabilities - 🔄 Forced updates breaking functionality - 📵 Missing push notification feature **Commonly reported bugs** - Login button unresponsive with no error messages - App spinning indefinitely on load - Blank screens after login - Device information wiped or not displaying - Portal member features not working correctly - Swiping left for battery history requires two fingers or doesn't work - Step count wildly inaccurate - Battery percentage showing 0 while charging at 100% - Forced logouts every few days - Drop-down menus non-functional during setup - Device disconnection requiring re-registration - Email verification code not working - Access status stuck on 'requested' indefinitely - Data showing impossible activity (36+ miles in 24 hours) - Graphs missing time axis labels - Location timestamps showing wrong dates (1969, days old) - App not connecting to registered devices **Most requested features** - Push notifications for alerts and messages - Facial recognition login option - Text alert notifications (currently costs extra) - Message notification system - Improved signal strength indicator - Better time zone handling for locations - More frequent data updates (less than hourly) - Clearer UI indicators and explanations - Swipe gesture improvements for battery history - Role assignment functionality ## Recent user reviews (10 of 76) All indexed reviews: https://appshunter.io/ios/app/mymedicalguardian/id1577560184/reviews.md ### 3/5 — Weird, Inaccurate, Non Intuitive *2026-04-19, version 1.5.3* Needs a lot of work. Odd and non-intuitive interface. Very accurate on location. I don’t know if it’s the device itself or the app but it’s showing the location in a totally different state 1300 miles away less than one hour later. What if there’s an emergency? They really need to fix many aspects of this. ### 5/5 — Locating my parent *2026-03-23, version 1.5.2* My mother was stuck with a flat tire, used the location service to find her! Thank you for this! ### 5/5 — Refreshed and Renewed! *2026-03-16, version 1.5.2* Old app worked well and did what needed to be done. Love the refreshed lay out. Also as someone who loses track of important things I really love the added “ring my device” feature. Like the emergency feature … I hope I don’t have to use it but glad it’s there! ### 5/5 — So much better! *2026-03-12, version 1.5.2* The recent app changes really make a big difference. I got a device for my Mom and it makes me feel secure knowing she can get help when she needs it. ### 5/5 — Easy to Use and Gives Peace of Mind *2026-03-12, version 1.5.2* I’ve been using the Medical Guardian app for a little while now and it’s honestly been a really nice addition to the device. What I like most is that everything is in one place. I can see my information, my emergency contacts. The app itself is pretty simple to use, which I appreciate. A lot of apps aimed at GPS location and activity levels can be overly complicated, but this one is straightforward and easy to navigate. My family also likes that they can stay connected and get updates if something happens. What really stands out is the peace of mind. Knowing there’s monitoring behind the scenes and that help can be contacted quickly if needed makes a big difference. The app just makes the whole experience feel more modern and connected. Overall, it’s a helpful companion to the device and makes it easier to manage everything in one place. ### 4/5 — Awesome *2026-03-11, version 1.5.2* This device truly gives you peace of mind. Wouldn’t be without it. It is worth the money. ### 5/5 — Latest update is better *2026-03-05* The latest update changed the Home Screen for the better. The rest of the app makes more sense now! ### 1/5 — Horrible service didn’t get it *2026-01-23, version 1.4* Horrible service.. doesn’t work many phone calls and nothing.. sucks.. ### 2/5 — Struggling *2025-12-27, version 1.4* This worked when we first set it up. But now we are struggling to get information. Please advise. Is there an update? ### 1/5 — Months later, still can't sign in *2025-11-28, version 1.4* NOVEMBER 2025- HORRIBLE. still can't login after almost a full year since they forced us to delete the old app and update it to their new one.. When you enter her your username and password and hit submit, it doesn't even tell you there's an error, it just does nothing. Leaves you on the same page. Called multiple times, followed the directions they ASSURED me would fix the problem by deleting and reinstalling the app and then using the reset password option. Nope. DOESN'T FIX ANYTHING. This is supposed to be one of the highest rated companies out here, yet they cannot hire a tech company to make a useable app. I have no idea whether the app would be any good if it actually does work, because I can never get into it. Not once since they went to a new app. JUNE 25- still unable to sign in. No error message, simply nothing happens when you press the login button. So much for peace of mind! Terrible UPDATE May11:they were aware of the problem, but the new update they just released didn't fix it. I am STILL unable to sign in. I have the correct information but when you hit submit, it will not leave the sign in the screen. how are we supposed to use this app to check the safety of our loved ones if we can't even access the account? previous:When I tried to use the app it informed me that I had to delete it and download the new version. So I did that. But now if I try to sign in with the correct username and password, it doesn't go anywhere. There's no error message of any sort, it just stays right there on the login screen, still showing the password and username. How are we supposed to monitor a loved one if we cannot get into the app? ## Frequently asked questions about MyMedicalGuardian ### What does MyMedicalGuardian do? MyMedicalGuardian is designed to connect caregivers with older adults who use Medical Guardian brand medical alert systems. It provides features for remote care management, including task reminders, activity alerts, and location monitoring, as well as secure storage for medical history and emergency contacts. ### What are the key features of MyMedicalGuardian? Key features include task reminders, activity alerts, location monitoring, secure storage for medical history and emergency contacts, a billing dashboard, and access to 24/7 Customer Care. It also facilitates group chats and activity planning for care management. ### Is MyMedicalGuardian free to use? Based on the provided information, the app itself is free to download and use. It is designed to work with Medical Guardian brand medical alert systems, and any costs associated with those systems would be separate. ### Who is MyMedicalGuardian intended for? This app is intended for caregivers and family members who are looking to stay connected with and manage the care of older adults aging in place, particularly those who utilize Medical Guardian medical alert systems. ### How does MyMedicalGuardian help with billing and support? MyMedicalGuardian acts as a client services portal, offering a transparent billing dashboard for managing payments. It also provides easy access to connect with Customer Care 24/7 for any support needs related to the Medical Guardian services. ## Version history (last 5 releases) ### 1.6 — 2026-06-30 - Billing enhancement and improve performance ### 1.5.3 — 2026-03-30 - Minor bug fix and improve performance ### 1.5.2 — 2026-03-09 - Minor bug fix and improve performance ### 1.5.1 — 2026-03-04 - Minor bug fix and improve performance ### 1.5 — 2026-02-26 - Revamped app theme and UI for a cleaner experience - Improved overall performance and responsiveness - General stability improvements and bug fixes ## Apps similar to MyMedicalGuardian | App | Rating | Price | Category | | --- | --- | --- | --- | | [Lively Health & Safety Service](https://appshunter.io/ios/app/lively-health-and-safety-service/id1127546390) | 4.5 (357) | Free | Medical | | [Lively Link](https://appshunter.io/ios/app/lively-link/id584004617) | 4.2 (3,973) | Free | Medical | | [MyEHC Caregiver](https://appshunter.io/ios/app/myehc-caregiver/id1556875627) | 1.7 (58) | Free | Medical | | [Bay Alarm Medical](https://appshunter.io/ios/app/bay-alarm-medical/id1138252468) | 4.5 (784) | Free | Medical | | [Luna Physical Therapy](https://appshunter.io/ios/app/luna-physical-therapy/id1434554640) | 4.7 (1,715) | Free | Medical | | [Inogen Connect Portable Oxygen](https://appshunter.io/ios/app/inogen-connect-portable-oxygen/id1360248558) | 3.6 (266) | Free | Medical | ## More apps by Medical Guardian - [CareHub365](https://appshunter.io/ios/app/carehub365/id1671968713) - [MGLiving](https://appshunter.io/ios/app/mgliving/id6670203733) All apps by Medical Guardian: https://appshunter.io/developer/1436612304 ## Related topics [medical guardian](https://appshunter.io/ios/topics/medical-guardian) · [my medical guardian](https://appshunter.io/ios/topics/my-medical-guardian) · [my guardian app](https://appshunter.io/ios/topics/my-guardian-app) · [medical guardian app](https://appshunter.io/ios/topics/medical-guardian-app) · [medical alert](https://appshunter.io/ios/topics/medical-alert) · [lifeline medical alert](https://appshunter.io/ios/topics/lifeline-medical-alert) · [lifeguardmobile](https://appshunter.io/ios/topics/lifeguardmobile) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*