# MyMedicalGuardian — user reviews > 76 indexed App Store user reviews of MyMedicalGuardian by Medical Guardian, rated 4.85/5 from 1,029 ratings. - Source: https://appshunter.io/ios/app/mymedicalguardian/id1577560184/reviews - App overview in markdown: https://appshunter.io/ios/app/mymedicalguardian/id1577560184.md - Rating breakdown: 5★ 21 · 4★ 5 · 3★ 4 · 2★ 12 · 1★ 91 ## What do users think of MyMedicalGuardian? Overall sentiment: negative **Pros** - 😊 Peace of mind and security for loved ones - 📍 Accurate location tracking when working - 🎯 Emergency alert features available - 📱 Centralized information in one place - 🔔 Ring device feature helpful - ⚡ Recent UI improvements appreciated - 📊 Comprehensive device status information **Cons** - 🐛 Frequent app crashes and freezing - 🔓 Persistent login issues and authentication failures - 📊 Inaccurate data and activity tracking - ⏰ Delayed or sporadic data updates - 🚫 Non-functional after recent updates - 📍 Location inaccuracies and glitches - 🔋 Battery status display errors - 😤 Poor customer service responsiveness - 🖥️ Non-intuitive and confusing UI/UX - ⚠️ Unreliable emergency monitoring capabilities - 🔄 Forced updates breaking functionality - 📵 Missing push notification feature **Commonly reported bugs** - Login button unresponsive with no error messages - App spinning indefinitely on load - Blank screens after login - Device information wiped or not displaying - Portal member features not working correctly - Swiping left for battery history requires two fingers or doesn't work - Step count wildly inaccurate - Battery percentage showing 0 while charging at 100% - Forced logouts every few days - Drop-down menus non-functional during setup - Device disconnection requiring re-registration - Email verification code not working - Access status stuck on 'requested' indefinitely - Data showing impossible activity (36+ miles in 24 hours) - Graphs missing time axis labels - Location timestamps showing wrong dates (1969, days old) - App not connecting to registered devices **Most requested features** - Push notifications for alerts and messages - Facial recognition login option - Text alert notifications (currently costs extra) - Message notification system - Improved signal strength indicator - Better time zone handling for locations - More frequent data updates (less than hourly) - Clearer UI indicators and explanations - Swipe gesture improvements for battery history - Role assignment functionality ## Newest reviews (13 of 76) ### 3/5 — Weird, Inaccurate, Non Intuitive *2026-04-19, version 1.5.3* Needs a lot of work. Odd and non-intuitive interface. Very accurate on location. I don’t know if it’s the device itself or the app but it’s showing the location in a totally different state 1300 miles away less than one hour later. What if there’s an emergency? They really need to fix many aspects of this. ### 4/5 — Awesome *2026-03-11, version 1.5.2* This device truly gives you peace of mind. Wouldn’t be without it. It is worth the money. ### 2/5 — Struggling *2025-12-27, version 1.4* This worked when we first set it up. But now we are struggling to get information. Please advise. Is there an update? ### 2/5 — My grandma walked 36+ miles in 24 hours *2025-10-02, version 1.2.1* How is it possible my 89 y/o grandmother was able to walk 36+ miles in under 24 hours? She does like the device, however it shows she was very active from midnight- 7am. We prayed for her strength. Apparently the device shows miracles. She claims she does not own a straw old fashioned broom or get out much at night. Her black cat says otherwise. ### 1/5 — App hasn’t worked for months! *2025-07-11, version 1.0.30* Quote from your website: “#1 Member Support App in the medical alert industry by Safety.com” How about living up to that and actually fixing the app so I can get any data at all about my Mom’s well-being?! This is supposed to offer people piece of mind, but for the past several months the app has been useless, and update after update fails to fix it! ### 1/5 — Horrible App *2025-06-25, version 1.0.29* How awful to have such a poor app for something as important as a parent’s safety. Now it has completely wiped my device information, asks me to reenter everything but then won’t allow me to submit the new info. Horrible. ### 1/5 — Forced to update to new version, cannot sign in!! *2025-06-25, version 1.0.29* JUNE 25- still unable to sign in. No error message, simply nothing happens when you press the login button. So much for peace of mind! Terrible UPDATE May11:they were aware of the problem, but the new update they just released didn't fix it. I am STILL unable to sign in. I have the correct information but when you hit submit, it will not leave the sign in the screen. how are we supposed to use this app to check the safety of our loved ones if we can't even access the account? previous:When I tried to use the app it informed me that I had to delete it and download the new version. So I did that. But now if I try to sign in with the correct username and password, it doesn't go anywhere. There's no error message of any sort, it just stays right there on the login screen, still showing the password and username. How are we supposed to monitor a loved one if we cannot get into the app? ### 1/5 — Trash *2025-06-25, version 1.0.29* Device is registered, app repeatedly states user not registered. Unable to set up alerts or fall mechanisms. Horrible ### 1/5 — App Issues *2025-06-12, version 1.0.28* The app does not work. It even disconnects from the device and you have to re-register the device. But then it won’t let you because the drop down boxes don’t let you select anything. Makes me question the whole company. If you don’t have staff to fix the app then how do you have staff to monitor alerts?! ### 2/5 — Needs attention *2025-06-11, version 1.0.28* Needs series attention. Battery level swipe left never works. And there’s a big explanation point in a triangle on the home page. What does that mean!? Can’t click it. No explanation. I don’t know if there’s a problem or not. This app is lacking in UI and UE. ### 1/5 — Can’t even get past login! *2025-06-02, version 1.0.28* How are old people supposed to use this app? Im in tech and I can’t even get past the login. It is so jenky and user unfriendly. Terrible design! ### 1/5 — FIX THE APP! *2025-05-15, version 1.0.26* This app is a VERY IMPORTANT tool for checking in on my loved one. The app worked until it was updated. I haven’t been able to use the app for 3 days. I removed it and reinstalled per customer service. Finally they said to use the website instead of the app and to keep checking back. Fix it!!! ### 1/5 — App still not working *2025-05-14, version 1.0.26* ? ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible service didn’t get it *2026-01-23, version 1.4* Horrible service.. doesn’t work many phone calls and nothing.. sucks.. ### 1/5 — Months later, still can't sign in *2025-11-28, version 1.4* NOVEMBER 2025- HORRIBLE. still can't login after almost a full year since they forced us to delete the old app and update it to their new one.. When you enter her your username and password and hit submit, it doesn't even tell you there's an error, it just does nothing. Leaves you on the same page. Called multiple times, followed the directions they ASSURED me would fix the problem by deleting and reinstalling the app and then using the reset password option. Nope. DOESN'T FIX ANYTHING. This is supposed to be one of the highest rated companies out here, yet they cannot hire a tech company to make a useable app. I have no idea whether the app would be any good if it actually does work, because I can never get into it. Not once since they went to a new app. JUNE 25- still unable to sign in. No error message, simply nothing happens when you press the login button. So much for peace of mind! Terrible UPDATE May11:they were aware of the problem, but the new update they just released didn't fix it. I am STILL unable to sign in. I have the correct information but when you hit submit, it will not leave the sign in the screen. how are we supposed to use this app to check the safety of our loved ones if we can't even access the account? previous:When I tried to use the app it informed me that I had to delete it and download the new version. So I did that. But now if I try to sign in with the correct username and password, it doesn't go anywhere. There's no error message of any sort, it just stays right there on the login screen, still showing the password and username. How are we supposed to monitor a loved one if we cannot get into the app? ### 1/5 — Terrible App *2025-11-04, version 1.3* Overall this App was poorly designed, horrible coding, and not tested and clearly shows this app was pushed out quickly. The watch itself is not functioning correctly either. They want money for notifications on the event your loved one falls, assuming it records it, my dad has fallen 4 times since we got the watch and it only recorded 1. I would recommend staying away from this guardian. They also do updates without communicating that either like yesterday. ### 1/5 — Horrible *2025-09-24, version 1.2* Im probably going to cancel this service and device we bought for my mother. If they can’t have a user friendly or working App, chances are the service would be no better in an emergency. It doesn’t work. ### 1/5 — App is worthless *2025-08-16, version 1.1* the app hasn’t worked in months. when will the app be fixed? A non functioning app is not an option. If not fixed shortly, will be transferring to another service. ### 1/5 — Disappointing *2025-08-11, version 1.1* What an embarrassment that a potentially life saving service has such a poor app. You should all be proud of a 1.7 stars out of 5 - has to make you one of the worst apps on the store. The most recent release now makes it impossible to see the last 7 days signal strength. The app says to “swipe left” but dong so has no impact on the graph… you can only see the last two measurements. So disappointing that this app never gets better despite the high fees we are forced to pay for this service… your programmers should be ashamed of themselves. ### 1/5 — FIX YOUR APP MEDICAL GUARDIAN! *2025-08-07, version 1.0.31* Had everything set up correctly when we got the device for my MIL, including adding us as portal members. Tried going into the app this morning only to get a “portal subscription feature isn’t enabled on this device” even though everything had been working fine. Log in as my MIL to see myself and my husband were removed as portal members, but can’t add us back in because that “portal member already exists”. We now show up again, but even that was a headache. When I use the online version it’s fine, but who wants to keep pulling out their laptop? Medical Guardian, the whole point to the app is to be able to keep an eye on our loved ones from afar and you are making this beyond difficult and stressful! I was told to check on the app again in 24-48 hours. WTH?!? This is unacceptable. DO BETTER AND FIX THIS APP ASAP!!!! ### 1/5 — Inaccurate Data *2025-08-02, version 1.0.31* Per the advice of the support person I spoke to on the phone, I deleted the app and reinstalled. Swiping left to view battery history now works (sort of) if you use 2 fingers. Step count is still wildly inaccurate. It shows my dad took 57 steps at 3PM, but his device was on the charger at that time. Also battery status currently shows 0 and charging , but details show battery is at 100% at 4:32PM. This makes it very difficult to manage for my dad remotely. ### 1/5 — No facial logon. *2025-07-25, version 1.0.31* Have to constantly re login. ### 1/5 — Needs Improvement *2025-07-16, version 1.0.30* Keeps logging my father out every few days. It’s the only way he can get a battery %. Please don’t log out unless asked. ## Most praised reviews (10 highest-rated) ### 5/5 — Locating my parent *2026-03-23, version 1.5.2* My mother was stuck with a flat tire, used the location service to find her! Thank you for this! ### 5/5 — Refreshed and Renewed! *2026-03-16, version 1.5.2* Old app worked well and did what needed to be done. Love the refreshed lay out. Also as someone who loses track of important things I really love the added “ring my device” feature. Like the emergency feature … I hope I don’t have to use it but glad it’s there! ### 5/5 — So much better! *2026-03-12, version 1.5.2* The recent app changes really make a big difference. I got a device for my Mom and it makes me feel secure knowing she can get help when she needs it. ### 5/5 — Easy to Use and Gives Peace of Mind *2026-03-12, version 1.5.2* I’ve been using the Medical Guardian app for a little while now and it’s honestly been a really nice addition to the device. What I like most is that everything is in one place. I can see my information, my emergency contacts. The app itself is pretty simple to use, which I appreciate. A lot of apps aimed at GPS location and activity levels can be overly complicated, but this one is straightforward and easy to navigate. My family also likes that they can stay connected and get updates if something happens. What really stands out is the peace of mind. Knowing there’s monitoring behind the scenes and that help can be contacted quickly if needed makes a big difference. The app just makes the whole experience feel more modern and connected. Overall, it’s a helpful companion to the device and makes it easier to manage everything in one place. ### 5/5 — Latest update is better *2026-03-05* The latest update changed the Home Screen for the better. The rest of the app makes more sense now! ### 5/5 — Months later, still can't sign in *2025-11-11, version 1.3* NOVEMBER 2025- HORRIBLE. still can't login after almost a full year since they forced us to delete the old app and update it to their new one.. When you enter her your username and password and hit submit, it doesn't even tell you there's an error, it just does nothing. Leaves you on the same page. Called multiple times, followed the directions they ASSURED me would fix the problem by deleting and reinstalling the app and then using the reset password option. Nope. DOESN'T FIX ANYTHING. This is supposed to be one of the highest rated companies out here, yet they cannot hire a tech company to make a useable app. I have no idea whether the app would be any good if it actually does work, because I can never get into it. Not once since they went to a new app. JUNE 25- still unable to sign in. No error message, simply nothing happens when you press the login button. So much for peace of mind! Terrible UPDATE May11:they were aware of the problem, but the new update they just released didn't fix it. I am STILL unable to sign in. I have the correct information but when you hit submit, it will not leave the sign in the screen. how are we supposed to use this app to check the safety of our loved ones if we can't even access the account? previous:When I tried to use the app it informed me that I had to delete it and download the new version. So I did that. But now if I try to sign in with the correct username and password, it doesn't go anywhere. There's no error message of any sort, it just stays right there on the login screen, still showing the password and username. How are we supposed to monitor a loved one if we cannot get into the app? ### 5/5 — Impressive! *2025-08-03, version 1.0.31* New user. MG must have made updates because we are very happy with the information provided through this app. I can see device status, steps, battery level, connection status, charging time, activities, etc. You can also get this info from website login. Choosing MG was the best decision for our family. ### 5/5 — Update does not work *2025-04-28, version 1.0.22* I have been trying to download this new updated app to my Iphone12 and still giving me blank results. I was told to delete the existing app on my phone and download the new and still not working. Why don’t they make it simple process if they want to update an app. ### 5/5 — AWESOME APP!! *2025-02-26, version 1.0.17* I can check to see if it’s charged, and see if my Father is wearing it! The activity monitor can count steps, but I just like to see he is moving and he is wearing the Mini. Gives peace of mind, just by looking at the app! ### 5/5 — AWESOME APP!! *2023-12-11* I can check to see if it’s charged, and see if my Father is wearing it! The activity monitor can count steps, but I just like to see he is moving and he is wearing the Mini. Gives peace of mind, just by looking at the app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*