# MyMemberInfo — user reviews > 43 indexed App Store user reviews of MyMemberInfo by Ocean Consulting Group, Inc., rated 4.10/5 from 1,082 ratings. - Source: https://appshunter.io/ios/app/mymemberinfo/id1560359720/reviews - App overview in markdown: https://appshunter.io/ios/app/mymemberinfo/id1560359720.md - Rating breakdown: 5★ 773 · 4★ 47 · 3★ 32 · 2★ 25 · 1★ 205 ## Newest reviews (18 of 43) ### 1/5 — DO NOT RECOMMEND *2025-04-10* No one takes this insurance or even has heard of this insurance! I’ve gone to at least 20 places in my area (OKC) which is a big city. The insurance company says that the list is updated but the places provide have no clue what I’m talking about. ### 1/5 — HORRIFIC *2025-03-11, version 3.3.0* Terrible company. ### 1/5 — Account Accessability *2025-03-03, version 3.3.0* At this time, I’m not able to access my account in the app. Extremely disturbing. ### 1/5 — Not reccommended *2025-03-03, version 3.3.0* Most of the places recommended are not even in network ### 1/5 — Not real insurance *2025-03-03, version 3.3.0* This is not real insurance they don't cover anything ### 1/5 — I can’t see my member card *2025-01-22, version 3.3.0* I can’t see my card and I called it in already and still not working ### 1/5 — Scam *2025-01-06, version 3.3.0* Showed up as a getmecare insurance for the longest time in my transactions, I never signed with them, they stole thousands from me. STAY AWAY. ### 1/5 — Outdated information *2024-09-16, version 3.0.1* Outdated dr information ### 1/5 — SCAM *2024-08-13, version 3.0.1* Do not use this “company” ### 1/5 — Fraudulent *2024-08-08, version 3.0.1* Fraud ### 1/5 — Terrible *2024-05-31, version 3.0.1* Billing payments not being processed on your end ### 1/5 — Terrible service and is stealing my money without letting me cancel *2024-04-01* This health insurance hasn't paid for anything and it won't pay for anything because nobody accepts it and they do not give me the option to cancel the plan. Scam company has been stealing my money each month. I'd give a 0 star rating if I could ### 1/5 — Some health providers listed do not accept colonial *2024-02-16* When searching for providers they often tell me that Colonial Health is not accepted, despite showing up in the app as available ### 1/5 — Horrible *2024-02-08* Horrible never lets you log in have to try to log in multiple times before getting anywhere. Can’t even pay the bill if I can’t log in. ### 1/5 — Get what you pay for *2024-01-30* The website and app only want to show you what they want to show you. If you call doctors around your area, instead of following this app/websit recommendation, you’d have a better chance of finding an actual doctor. The coverage is great. The app/help is awful. They only show urgent cares in market. It’s easier to call around and ask. The app literally makes me want to crawl out of my own skin. It’s 2024, pls fix it. There’s not reason this app shld be so stressful. ### 1/5 — No where to pay *2023-12-13* There is no obvious link to pay a bill from the app. You can look up payment, history and payment method, but there is nowhere to actually pay. This seems to be the most obvious need for the app and it’s the only thing missing. ### 1/5 — Payment *2023-12-03* There needs a place for payment from checking accounts ### 1/5 — Login Issues *2023-10-23* When I try to log in it constantly loops around with “session expired” error, then shuts down. I plug in my info, seems like it’ll work, asks if I want info saved. Seems credible, then the error comes up again “session expired”. Back to login screen to start the cycle once again. I can’t find where to contact the company. It’s very frustrating. This is an ongoing issue. How can this be fixed? ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-06-14* The app is slow at best. Takes forever to pull up any information ### 1/5 — Providers😡 *2026-06-02, version 4.0.9* Doesn’t help me find any of the healthcare providers I need or any ### 1/5 — Worthless *2026-03-13, version 4.0.9* Worthless ### 1/5 — Terrible *2026-02-19* The person who sold this insurance to me, Lauren Bailey, said I would be paid 50% of my preexisting surgery (DNC) and now when I call, I am put on hold for almost 30 mins and when I do get a hold of someone, she says if we get any money back. Very discouraging. I am at a loss. Also, when I do talk to one of the reps, she said she would call me back in fifteen. She even set her alarm. She never called. When I called back, besides kids yelling in the background she said that we missed them cause they are closed now. If she would have called back, that would not of happened. I am super confused how this works. I can’t believe she talked me into life insurance. This is something I really can’t afford. I’m super unhappy and don’t feel insured at all. ### 1/5 — Doesn’t make it easy to cancel. *2026-02-16* Doesn’t tell you how to cancel payments in the app or the website. ### 1/5 — Limited navigation *2025-12-04, version 4.0.8* Bad app. Cant search for hospital providers on my network. ### 1/5 — TERRIBLE *2025-11-30, version 4.0.8* The app, just like the SHAM “health insurance” is disgraceful. STAY AWAY FROM THIS COMPANY ### 1/5 — Dashing54 *2025-11-26, version 4.0.8* When I try to look at my ID cards, they won’t pull up and they won’t show ### 1/5 — Trash *2025-09-10, version 3.3.0* App won't let me login ### 1/5 — Session expired loop *2025-04-14* Unable to access anything through the app, I get stuck in a constant loop stating my session has expired as soon as I login. Very irritating. ## Most praised reviews (5 highest-rated) ### 5/5 — Instant Coverage no doubt right on time *2025-11-17* I was skeptical about the whole thing at 1st based on the fact that it seemed to be to smooth of a process. But it was the truth I’m glad to know that when I have a question of concern (like I did while signing up an shortly after ) there’s people that are friendly interested an intelligent on the other end of the phone ready to take of everything. Thanks again, to the man who signed me up a customer service reps! ### 5/5 — Bad experience *2024-08-26* I've been loged out of my app, and it keeps saying season expired and never let me log into my account again . Do not download it. ### 5/5 — Awesome App *2021-05-10* App is great! Easy to navigate and helped get me what I need quick and easy. ### 5/5 — It’s Perfect! *2021-04-26* I’m so happy that I downloaded this, it made accessing my benefits so easy. Also, the provider lookup is awesome. Don’t hesitate, download this app now! **Developer response:** Thank you for your response. We are glad we were able to help you. ### 3/5 — It’s a nice app but there’s just one thing… *2022-03-02* I have no clue how to actually “select” a provider or email them from the app, pls help i’m trying to get a physical --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*