# MyMercy — user reviews > 560 indexed App Store user reviews of MyMercy by Mercy Health, rated 4.56/5 from 12,656 ratings. - Source: https://appshunter.io/ios/app/mymercy/id1049963222/reviews - App overview in markdown: https://appshunter.io/ios/app/mymercy/id1049963222.md - Rating breakdown: 5★ 7,861 · 4★ 652 · 3★ 289 · 2★ 234 · 1★ 543 ## What do users think of MyMercy? Overall sentiment: neutral **Pros** - 🚀 Convenient access to medical information - 👍 Easy communication with healthcare providers - 📊 Ability to view test results and medical history - 🗓️ Straightforward appointment scheduling - 💳 Integrated billing and payment features **Cons** - 🐛 Bugs and glitches in the app - 🤔 Confusing and unintuitive user interface - 🔍 Difficulty finding and accessing certain features - ⏰ Delayed or missing updates to medical information - 🤖 Poor responsiveness and integration issues **Commonly reported bugs** - Login and authentication issues - Inconsistent display of test results and medical data - Compatibility problems with certain devices or operating systems - Crashes or freezes when trying to access specific features - Unreliable push notifications and alert system **Most requested features** - Allow unsending or deleting of messages - Improve billing and payment management - Provide more customization options - Enhance communication with healthcare team - Streamline the check-in and appointment process ## Newest reviews (13 of 560) ### 2/5 — Review *2026-09-10, version 11.8.1* I’m not 100% ok with this “thing” I sent a reply and it now has stopped all further text messages. Please re start my text messages ### 4/5 — Excellent care❤️❤️❤️❤️ *2026-08-25, version 11.8.1* The people and Dr. in Mercy were absolutely amazing. The physical therapist were amazing . The entire place I absolutely loved and they are all missed. I give a 5 star for treating me so good. ### 3/5 — It’s very complicated *2026-08-20, version 11.8.1* I really like this app overall, but I have to say it is far too complicated to navigate, especially when it comes to communicating with your healthcare team. It’s easy enough to order prescriptions, and I love being able to see my medications, medical history, test results, and other important information all in one place. Those features are wonderful. Where the app falls short is messaging your doctor, Nurse Practitioner, or nurse privately. I have been trying all morning to send a message to my Nurse Practitioner because one of my prescriptions requires authorization from my physician, and I simply cannot figure out how to send that message. I go to the Messages section, but it doesn’t clearly show me how to find or select the person I need to contact. This is especially frustrating for seniors. The app needs to be much more user-friendly and intuitive, particularly when it comes to communicating directly with your healthcare provider. Overall, I love what the app offers, but the messaging system definitely needs improvement. Please make it easier for seniors to navigate and, most importantly, to send a private message directly to their physician, Nurse Practitioner, or nurse. ### 5/5 — Thorough & Empathetic Care *2026-08-19, version 11.8.1* I always receive great care whether I’m seeing Tina or Meredith; my symptoms and concerns are always taken seriously and I never leave feeling unheard or dismissed. ### 3/5 — Appointment Scheduling *2026-08-19, version 11.8.1* Tried to schedule appointment online and the app would not work ### 3/5 — Track Health *2026-08-19, version 11.8.1* Why did they discontinue the blood pressure log? This was a great way to track over time. ### 5/5 — Ease of contact in a message *2026-08-18, version 11.8.1* For simple questions, the option to send a note in ‘messages’ to my primary care provider is great. They answer in a couple of days . ### 4/5 — Total knee replacement *2026-08-18, version 11.8.1* Wonderful staff and Dr. Owen is the best. I am so much better!! I can walk NORMAL again!!!Thank you so much!!!! ❤️ ### 4/5 — Site review *2026-08-17, version 11.8.1* I love my mercy site. The only thing I don’t like about it is having to enter my insurance information for each and every visit or test. Is there someway that it could be kept at a central storage area? ### 5/5 — MyMercy online *2026-08-17, version 11.8.1* Easy way to communicate ### 5/5 — Love this app *2026-08-15, version 11.8.1* It is so easy to use and very helpful. You can get all the information that you need.! ### 5/5 — Love *2026-08-13, version 11.8.1* Love the app it always makes everything so much easier ### 5/5 — MyMercy app *2026-08-11, version 11.8.1* Very helpful to have easy access to my appointments, test results and future appointments. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mercy is a joke *2026-09-10, version 11.8.1* I have questions about my medical care and cannot get to a live person who can actually help me. I have spent hours on the phone on hold, being transferred from person to person. The phone menus don’t offer the options I need and this app isn’t offering me the help I need either. There is no option to send a message to my provider that they will read immediately and every time I call their office I wait on hold for over 30 minutes then can’t keep waiting. Do I just need to drive to my doctor’s office to get my questions answered??? ### 1/5 — Horrible *2026-09-01, version 11.8.1* Horrible, no other words can explain how broken this system is, and Mercy only makes it worse. Stay away!! ### 1/5 — Taking the care out of healthcare *2026-09-01, version 11.8.1* Got a procedure scheduled? The app will tell you what time it starts, but has zero info about what time you’re supposed to arrive. And instead of getting a phone call reminder they will send you dozens of texts and push notifications with no information. They are more concerned about collecting payment a week prior to your appointment. Trying to figure out what they are asking you to pay for is confusing. Send a bill in the mail. It’s no wonder elderly people get scammed by texts asking for payment and to click a link. I don’t even feel human after being constantly pushed to the app and notified to send more money via text. They’ve taken the “care” out of healthcare. ### 1/5 — Pointless *2026-08-26, version 11.8.1* You can’t schedule an appointment for existing doctors and if you try and schedule an appointment using symptoms, you have to agree to move your primary care to Mercy. MyChart is way better. ### 1/5 — My Chart *2026-08-17, version 11.8.1* Recent tests and drs appointments not showing up In app ### 1/5 — Very slow ER *2026-08-14, version 11.8.1* Worst so far. ### 1/5 — Horrible *2026-08-10, version 11.8.1* My child has always font to mercy and they want me to get copies of their records. Always with mercy so I am switching. I hate mercy ### 1/5 — Messaging *2026-07-29, version 11.8.1* Cannot actually talk to doctor or doctor office about emergency related to medical equipment. Call service will leave a note for nurse at doctor office. Insane that there no way to message your own doctor. ### 1/5 — Customer service doesn’t answer messages *2026-07-22, version 11.8.1* Been messaging for months, no replies ### 1/5 — Oh *2026-07-12, version 11.8.1* Who would enjoy a review rather than drs calling and talking to you in person or via phone. So much electronic bull it’s ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-09-11, version 11.8.1* Dr Whitehouse ### 5/5 — Much easier *2026-09-11, version 11.8.1* A much more organized way to keep track of your family's medical information and appointments ### 5/5 — My mercy *2026-09-08, version 11.8.1* Easy to use get my results quickly. ### 5/5 — Easy Portal *2026-09-03, version 11.8.1* This Mercy Portal is so easy to use n much more convenient communicating with your doctors. About many things. Better than phone calls back-and-forth! ### 5/5 — Online App *2026-09-02, version 11.8.1* I really like the Mercy app pretty easy to navigate on ### 5/5 — Have mercy *2026-09-01, version 11.8.1* A quick and easy way to connect to my providers. ### 5/5 — Excellent Customer Service *2026-08-26, version 11.8.1* MyMercy is a user friendly app with top tier customer service support. The team deserves 5 stars. Thank you Mercy for providing excellent healthcare and outstanding technology for patients like myself! ### 5/5 — Dr Jorge Hermosillo *2026-08-24, version 11.8.1* I would like to give a 5 star rating to Dr Jorge Hermosillo at the Bethany Oklahoma Mercy,he is very informative and takes the time to discuss my symptoms and medications. ### 5/5 — Easy app to use! *2026-08-20, version 11.8.1* This app is very easy to manage and navigate. Seniors need more apps designed to assist them like this !!! Thank you very much!!! CC ### 5/5 — Good *2026-08-20, version 11.8.1* It’s nice to keep all my appointments and medication where I can see it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*