# MyMeter — user reviews > 32 indexed App Store user reviews of MyMeter by VertexOne, rated 2.40/5 from 45 ratings. - Source: https://appshunter.io/ios/app/mymeter/id498509750/reviews - App overview in markdown: https://appshunter.io/ios/app/mymeter/id498509750.md - Rating breakdown: 5★ 15 · 4★ 0 · 3★ 1 · 2★ 3 · 1★ 26 ## Newest reviews (16 of 32) ### 1/5 — Code? *2025-06-21, version 9.3.0105* Unintuitive! Where does one get the code needed to setup the login? Getting stuck at the front door was a deal breaker. Removed... ### 1/5 — App Won’t Link to Utility Company *2025-06-02* The app used to work flawlessly, but after a recent update, it no longer recognizes Sun Prairie Utilities as the utility company to link with in order to use this app's functionality. ### 1/5 — It Doesn’t work *2025-05-20* I can’t open the app ### 1/5 — Problemas *2025-05-19* I can’t open the application, it stops working, it won’t let me access the information ### 1/5 — Bad!! *2025-02-08* You can’t even pay on this app every update i hope it will change but never does hopefully this get fixed soon ### 1/5 — Unable to use *2024-05-15* I am unable to use the app. I can see the payment amount. I can see the usage but when I go to pay my bill, it says the payment URL is not supported not sure why this is happening, but unable to use the app, but would be awesome if it was working ### 1/5 — Unusable *2024-01-17* As someone who works on apps, the amount of bugs is awful. Borderline unusable Literally can never pay, met with “Problem: Parameter name uriString”. Pops up for all events; trying to pay through any entrypoint, trying to set up auto pay, trying to access Wallet… Can’t even pay. It also makes no sense that they say you can have auto pay on the app but you can’t do that online where it’s the only place I can pay. ### 1/5 — Unable to use *2023-12-05* I am unable to use the app. I can see the payment amount. I can see the usage but when I go to pay my bill, it says the payment URL is not supported not sure why this is happening, but unable to use the app, but would be awesome if it was working ### 1/5 — Not sure *2023-10-19* Was using the app a couple months,worked fine,now it tells you to pick your power company and Duluth Mn isn’t even on there so can’t use it. ### 1/5 — 0 stars *2021-10-07* How many times do I need to create a new password and try to allow TouchId? I have two Utilities I’ve tried to enter but it requires each to be entered separately? Until this app gets fixed I can’t give a good rating. ### 1/5 — Constant Crashing *2020-06-20, version 5.1.4* Constantly crashes even with the update in 2020. Fix this!!!! ### 1/5 — App won’t open *2020-02-11* The apps load up screen comes on for some time, then the app force closes and won’t reopen. I have tried redownloading the app and nothing has worked. ### 1/5 — Doesn’t work at all. *2020-02-06, version 4.0.2* App doesn’t not even open. ### 1/5 — App doesn’t even open *2020-02-05, version 4.0.2* When I open the app, the splash screen comes up, then it crashes. Doesn’t even work at all. ### 1/5 — Won’t connect *2019-12-11, version 4.0.2* App keeps telling me it must be hook to internet to list utilities. I do have connection but it doesn’t recognize. Worked on my Android just fine, must not like Apple! ### 1/5 — Won’t open *2019-09-15, version 4.0.2* The app won’t even open for me ## Most critical reviews (10 lowest-rated) ### 1/5 — Please add Kenucky Utilities *2026-05-22* My electric service provider, Kentucky utilities/KU provides ‘mymeter’ to all of their customers and is not on the list inside this app to access. Please add. ### 1/5 — Bill not showing up *2026-03-18* I’ve been using this app for the last 3 years and for whatever reason, the last couple months, my bill isn’t showing up on the app so I’m forced to go on my computer and go to the website where I have to look at a copy of my bill then make a payment with how much that says instead of it just letting me pay it on the app and there isn’t anywhere that says the app needs updated. ### 1/5 — Crashing *2026-01-20* Can’t pay my bill when the app keeps crashing, won’t let me login ### 1/5 — Still doesn’t work right *2026-01-20* Latest update launches app but get an error message saying it can’t start the app. ### 1/5 — Fix the app!!!! *2026-01-18* The app hasn’t been working for 2 days fix the app!!!!!! ### 1/5 — Unusable *2026-01-16* I have been trying to get in but app just crashes all the time! ### 1/5 — Not working *2026-01-15* Not working ### 1/5 — Latest does not launch *2026-01-15* The latest update starts and immediately stops. Hard to pay my bill with it. ### 1/5 — Useless *2025-12-19* you literally can’t do a single thing in this app. don’t know the purpose of having an app if you cant do anything in it ### 1/5 — Can’t Access My Utility *2025-12-03* I just downloaded this application today as my local utility company just switched to using it and for whatever reason when I select my utility in the app, which is Des Moines Water Works I am greeted with a message that says “App Store App Available A dedicated app for this utility exists in the App Store. Would you like to be sent there now?” When I click, yes, though I’m redirected to the App Store with an error saying that the app is not available in my region. Obviously that shouldn’t be the case because I live in Des Moines. My phone settings are all set to Des Moines but yet like I said, I’m getting this error and so I don’t know if maybe perhaps the app got revoked or what happened but again it’s just simply not available for whatever reason. ## Most praised reviews (5 highest-rated) ### 5/5 — New version is great *2021-12-08* This updated version is really slick ### 5/5 — Really like the new app! *2021-04-27* This version is definitely better. ### 3/5 — its okay I guess *2024-05-02* only thing i dont like about this that its bill pay feature doesnt work ### 2/5 — Dont update *2026-01-16* I updated the app because it needed updating. Now I’m not able to access the app at all. Every time i open it, it shuts it down immediately. Please fix. ### 2/5 — One fatal flaw *2012-04-25, version 1.0.0* Nice but doesn't remember utility or credentials between launches. Rather annoying --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*