# myMetro® — All things Metro > Official app for managing Metro by T-Mobile accounts and services. (iPhone/iPad app by MetroPCS.) - Source: https://appshunter.io/ios/app/mymetro/id1188830219 (this page in markdown: same URL + `.md`) - Developer: [MetroPCS](https://appshunter.io/developer/1188830218) - Category: Utilities - Price: Free - Rating: 4.70/5 from 144,905 App Store ratings · 1,421 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 693 MB - Languages: American English, European Spanish - Released: 2017-05-04 - Data updated: 2026-08-29 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/mymetro/id1188830219/reviews.md ## What is myMetro®? Introducing the myMetro app—your go-to for all things Metro by T-Mobile. ## Key features - Account management - Data usage tracking - Exclusive deals - Rewards program - Service information ## Chart rankings - #118 in Top Free · Utilities (US App Store) ## What do users think of myMetro®? Overall sentiment: negative **Pros** - ⭐ Outstanding service - 💳 Easy to make payments - 🔒 Secure account information - 🚀 Convenient app features **Cons** - 🐛 App crashes and bugs - 🔌 Connectivity issues with WiFi - 💰 Unexpected charges and fees - 📵 Account access problems - 🤖 Poor customer service **Commonly reported bugs** - Login and authentication issues - Inability to access account information - Payment processing failures - Incompatibility with newer OS versions **Most requested features** - Improve app stability and reliability - Add more self-service options - Enhance user interface and experience - Provide better transparency on pricing and fees ## Recent user reviews (10 of 1,421) All indexed reviews: https://appshunter.io/ios/app/mymetro/id1188830219/reviews.md ### 1/5 — This app is worthless *2026-08-24, version 12.0.0* Trying to access my account through a different phone which says im not a customer, than directs me to install T-Life...which is trying to make me sign up for T-mobile account? However i try to use the cell ohone that has service and add a line, it wont let me The web site also wont let me add a 2nd line either! I also have to drive over an hour to the nearest store when problems come up only to get employee that cant speak English Will be canceling my service early and going with a company that wants to give me multiple lines even if i have to pay more per month Edit…apparently complaining works and now i can successfully add a line after I already or a post pay account through T-Mobile…I may be back in the future when I need a spare line or two for an affordable price. However still 1 star because I had to complain ### 1/5 — My metro ha has *2026-08-19, version 12.0.0* After nine years as a loyal customer, I was told my phone wasn’t compatible, so I was upsold onto a more expensive plan instead of getting real help. Then when my hotspot and data limits hit, the answer was just ‘upgrade again.’I was then sold Metro Home Internet, but couldn’t set it up because my camera was broken, and the QR code was required. I spent hours on the phone being bounced between Metro and T-Mobile, was told to go to a store, and lost another two days. After finally getting a replacement, I still couldn’t log in, which led to another hour-plus call. The representative was condescending, repeatedly saying she understood while offering no real solution. After all that, the compensation offered was $6.60. After pressing for a manager, it increased to seven dollars, which wasn’t even compensation, just a credit for services I didn’t receive. When I tried to complete the customer satisfaction survey, I waited several more minutes before being transferred, only to answer one question before it abruptly ended, making me wonder if negative feedback was being filtered out. For nine years, I’ve paid this company, and this is the level of service and respect I received. I wasn’t looking for a handout. I just wanted the service I paid for, and fair treatment when things went wrong. Instead, I got misleading sales tactics, endless transfers, hours of wasted time, poor customer service, and an insulting attempt at compensation. If this is how Metro by T-Mobile treats long-time customers, it’s hard to recommend them to anyone. ### 5/5 — Good, an A- rating *2026-08-17, version 12.0.0* It cost me $147 for six months worth of unlimited 5G data when I went to a physical branch location in Little Bangladesh neighborhood in Los Angeles when I paid by debit card all upfront since you get that option one time if you’re a new customer. They then make you pay by monthly after that 6 month period ends since you sadly can only pay for 6 months of unlimited 5G data all upfront one time if you’re a new customer. I only have two months left until my 6 month period ends though. I’m hoping I can visit a few other areas that my old phone use to not get signal at (Laguna Beach) when I used to use AT&T as a carrier. I’m never going back to high monthly bills again, so I’ll stick to using prepaid plans. If my Metro by T-Mobile service doesn’t get signal in Laguna Beach and other areas in the more Southern and rich parts of Orange County (in SoCal, not Florida), then I might switch to Total Wireless by Verizon since I heard Verizon is more consistent throughout the US than T-Mobile. However, T-Mobile does lead in METRO AREAS when it comes to 5G specifically. If you’re like me though, 5G isn’t that important. I just need good signal and it to me reliable in a much larger percentage of the American mainland territory, such as in little towns and cities, which tend to only have AT&T and Verizon towers since T-Mobile isn’t really as popular in extremely small and rural towns/cities. This is especially true where I’m from in North Dakota over in the Midwest. I’ll possibly update this review in two months when my plan runs outs and say whether I stayed with Metro by T-Mobile or switched to Total Wireless by Verizon. ### 1/5 — Unable to pay phone bill *2026-08-17, version 12.0.0* I have T-Mobile as my service provider, I got some phones off metro pcs to help some friend, I downloaded the metro pcs app and it didn’t allow me to sign in using their numbers to pay the bill it forces me to open the T-Mobile app ### 4/5 — BROKEN!!! — Fixed! *2026-08-11, version 11.9.3* UPDATE: App now functions. Just in time for T-Mobile Tuesday. I was beginning to wonder. App went from giving me the error below, to repeatedly cycling the splash screen, and now today I can log in. Only going to update to 4 stars though. Aug 8, 2026: The app doesn’t even load — “onboarding__authentication__error_resolve_in_title” I have deleted and reinstalled the app, and still get the same errors. I am getting tired of sloppy programming. Do your jobs and beta test BEFORE release. iPhone 12 - iOS 26.6 ### 5/5 — Grace period *2026-08-11, version 11.9.3* They are amazing I love that you can still access some features vs other companies when it’s past due payment they suspend and you can’t even use your phone vs metro is like it’s ok we understand you didn’t get paid when payment is due also their customer service is very good as I’ve had issues and they helped me resolve the issue also their customer service customer service at stores are top tier ### 1/5 — BROKEN!!! *2026-08-09, version 11.9.3* The app doesn’t even load — “onboarding__authentication__error_resolve_in_title” I have deleted and reinstalled the app, and still get the same errors. I am getting tired of sloppy programming. Do your jobs and beta test BEFORE release. iPhone 12 - iOS 26.6 ### 1/5 — Poor company *2026-08-08, version 11.9.3* Honestly, I would write this zero stars. Does not have the ability to have Apple Pay as an option on the app. So you have to pay in person if you are in a position waiting on a new way to be able to put a card on here to pay with. I feel sorry for this company that they can’t have this as an option. I guess they can’t afford it. And so they have to rely on you paying in person. ### 1/5 — Network issues all the time *2026-08-02, version 11.9.3* This app has so much network issues you select a tab and can’t view anything because of network issue ### 1/5 — TERRIBLE *2026-07-31, version 11.9.2* If you can avoid getting this company PLEASE DO IT!!! This is by far the WORST company even a child can afford! They lucky the customer service isn’t open . 72hrs ONLY TALK AND TEXT ! NOT WEB !!!! Who are yall NOT to include web ? This is a downgrade LOW BUGET company ! Avoid it all cost ! ## Frequently asked questions about myMetro® ### What does the myMetro app do? The myMetro app is designed to be your primary resource for all Metro by T-Mobile related activities. It allows you to easily access and manage your account details, monitor your data consumption, and explore special offers and loyalty benefits. ### Is the myMetro app free to use? Yes, the myMetro app is free to download and use. However, it does display advertisements as part of its operational model. ### What features are available in the myMetro app? Key features include comprehensive account management, real-time data usage tracking, access to exclusive deals and promotions, and information about the Metro by T-Mobile rewards program. You can also find general service information within the app. ### Who is the myMetro app intended for? This application is specifically for individuals who are current subscribers of Metro by T-Mobile. It provides a streamlined experience for managing their mobile plan and staying updated on carrier offerings. ## Version history (last 5 releases) ### 12.0.0 — 2026-08-15 We’re always improving the app with regular updates for stability, speed, and polish. ### 11.9.3 — 2026-08-01 Bug fixes and performance improvements, including: Add a line with a faster, easier experience. Benefits tab now shows personalized offers based on your activity and interests. New dining map filters to search by cuisine, rating, price, and more. Enhanced Notification preferences for all users. Magenta Pass can now be saved via Samsung Wallet. ### 11.9.2 — 2026-07-19 We’re always improving the app with regular updates for stability, speed, and polish. ### 11.8.1 — 2026-06-24 We’re always improving the app with regular updates for stability, speed, and polish. ### 11.8.0 — 2026-06-06 We’re always improving the app with regular updates for stability, speed, and polish. ## More apps by MetroPCS - [T-Mobile Scam Shield](https://appshunter.io/ios/app/t-mobile-scam-shield/id1367276365) - [MetroSMART Ride](https://appshunter.io/ios/app/metrosmart-ride/id1418694871) - [McAfee Security for Metro](https://appshunter.io/ios/app/mcafee-security-for-metro/id1462191512) - [Metro Protection](https://appshunter.io/ios/app/metro-protection/id6753230386) All apps by MetroPCS: https://appshunter.io/developer/1188830218 ## Related topics [metro](https://appshunter.io/ios/topics/metro) · [mymetronet](https://appshunter.io/ios/topics/mymetronet) · [bymetro](https://appshunter.io/ios/topics/bymetro) · [metropcs](https://appshunter.io/ios/topics/metropcs) · [the metro app](https://appshunter.io/ios/topics/the-metro-app) · [mtro](https://appshunter.io/ios/topics/mtro) · [my metro pcs](https://appshunter.io/ios/topics/my-metro-pcs) · [metro pcs pay bill](https://appshunter.io/ios/topics/metro-pcs-pay-bill) · [metro pcs internet](https://appshunter.io/ios/topics/metro-pcs-internet) · [metropcs app](https://appshunter.io/ios/topics/metropcs-app) · [my metro](https://appshunter.io/ios/topics/my-metro) · [metro by t mobile](https://appshunter.io/ios/topics/metro-by-t-mobile) · [metro t-mobile app](https://appshunter.io/ios/topics/metro-t-mobile-app) · [metro market lb](https://appshunter.io/ios/topics/metro-market-lb) · [infosha](https://appshunter.io/ios/topics/infosha) · [1gb app company dmcc](https://appshunter.io/ios/topics/1gb-app-company-dmcc) · [mottura m2net](https://appshunter.io/ios/topics/mottura-m2net) · [maiportal](https://appshunter.io/ios/topics/maiportal) · [netro](https://appshunter.io/ios/topics/netro) · [atakama mobile](https://appshunter.io/ios/topics/atakama-mobile) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*