# myMetro® — user reviews > 1,421 indexed App Store user reviews of myMetro® by MetroPCS, rated 4.70/5 from 144,905 ratings. - Source: https://appshunter.io/ios/app/mymetro/id1188830219/reviews - App overview in markdown: https://appshunter.io/ios/app/mymetro/id1188830219.md - Rating breakdown: 5★ 126,364 · 4★ 9,884 · 3★ 3,512 · 2★ 1,175 · 1★ 3,970 ## What do users think of myMetro®? Overall sentiment: negative **Pros** - ⭐ Outstanding service - 💳 Easy to make payments - 🔒 Secure account information - 🚀 Convenient app features **Cons** - 🐛 App crashes and bugs - 🔌 Connectivity issues with WiFi - 💰 Unexpected charges and fees - 📵 Account access problems - 🤖 Poor customer service **Commonly reported bugs** - Login and authentication issues - Inability to access account information - Payment processing failures - Incompatibility with newer OS versions **Most requested features** - Improve app stability and reliability - Add more self-service options - Enhance user interface and experience - Provide better transparency on pricing and fees ## Newest reviews (13 of 1,421) ### 4/5 — BROKEN!!! — Fixed! *2026-08-11, version 11.9.3* UPDATE: App now functions. Just in time for T-Mobile Tuesday. I was beginning to wonder. App went from giving me the error below, to repeatedly cycling the splash screen, and now today I can log in. Only going to update to 4 stars though. Aug 8, 2026: The app doesn’t even load — “onboarding__authentication__error_resolve_in_title” I have deleted and reinstalled the app, and still get the same errors. I am getting tired of sloppy programming. Do your jobs and beta test BEFORE release. iPhone 12 - iOS 26.6 ### 3/5 — Time Zones Gateway *2026-07-20, version 11.9.2* The manage your gateway in app scheduling is scheduled for the wrong time zone when your gateway and iPhone are on the right time zone for internet. Troubleshooting and multiple calls-No way to correct it. ### 2/5 — Bring back Face ID *2026-07-20, version 11.9.2* Please bring back the option to login with Face ID or your pin ### 2/5 — Shortcomings *2026-06-30, version 11.8.1* June 30, 2026 same failures even after update. June 23, same failures. June 16, 2026 Once again, again the app is updated and the Tuesdays rewards for 7-eleven still don’t work. ### 2/5 — Shortcomings *2026-06-16, version 11.8.0* June 16, 2026 Once again, again the app is updated and the Tuesdays rewards for 7-eleven still don’t work. ### 3/5 — metro T-Mobile *2026-06-09, version 11.0.0* great app ### 1/5 — No work CCTV *2026-05-24, version 11.6.0* My camera’s are undetectable on T mobile WiFi & Comcast they worked ! ### 1/5 — My bill *2026-05-22, version 11.6.0* I been with metro for many years and still can’t pay my bill on the app I’m tired of going to the metro store being charged more then I owe ### 1/5 — Horrible service *2026-05-22, version 11.6.0* I can’t not buy or do anything with my hotspot this whole service is completely stupid and retarted and a waste of time ### 1/5 — FAKE APP BEWARE!!!! *2026-05-21, version 11.6.0* This was made by a hacker named Abhinav Saxena who current works at a company called “ThoughtWorks”. If you run this app he will send an. ai to your network to steal all of your data. It happened to me and still is happening. Help expose this criminal, 1 star this app and report it! ### 1/5 — Internet not working and 611 not answering *2026-05-16, version 11.6.0* I’m not able to add the one time data top ### 1/5 — My metro *2026-05-12, version 11.3.2* My Metro SUCKS 😡! I put my password in..and it starts acting up! It doesn’t work no matter what I do!FIX IT PLEASE 😡! ### 4/5 — Nice app *2026-05-12, version 11.6.0* It’s nice to have the app. But kinda stupid you can’t log in to it if you’re not connected to the internet!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is worthless *2026-08-24, version 12.0.0* Trying to access my account through a different phone which says im not a customer, than directs me to install T-Life...which is trying to make me sign up for T-mobile account? However i try to use the cell ohone that has service and add a line, it wont let me The web site also wont let me add a 2nd line either! I also have to drive over an hour to the nearest store when problems come up only to get employee that cant speak English Will be canceling my service early and going with a company that wants to give me multiple lines even if i have to pay more per month Edit…apparently complaining works and now i can successfully add a line after I already or a post pay account through T-Mobile…I may be back in the future when I need a spare line or two for an affordable price. However still 1 star because I had to complain ### 1/5 — My metro ha has *2026-08-19, version 12.0.0* After nine years as a loyal customer, I was told my phone wasn’t compatible, so I was upsold onto a more expensive plan instead of getting real help. Then when my hotspot and data limits hit, the answer was just ‘upgrade again.’I was then sold Metro Home Internet, but couldn’t set it up because my camera was broken, and the QR code was required. I spent hours on the phone being bounced between Metro and T-Mobile, was told to go to a store, and lost another two days. After finally getting a replacement, I still couldn’t log in, which led to another hour-plus call. The representative was condescending, repeatedly saying she understood while offering no real solution. After all that, the compensation offered was $6.60. After pressing for a manager, it increased to seven dollars, which wasn’t even compensation, just a credit for services I didn’t receive. When I tried to complete the customer satisfaction survey, I waited several more minutes before being transferred, only to answer one question before it abruptly ended, making me wonder if negative feedback was being filtered out. For nine years, I’ve paid this company, and this is the level of service and respect I received. I wasn’t looking for a handout. I just wanted the service I paid for, and fair treatment when things went wrong. Instead, I got misleading sales tactics, endless transfers, hours of wasted time, poor customer service, and an insulting attempt at compensation. If this is how Metro by T-Mobile treats long-time customers, it’s hard to recommend them to anyone. ### 1/5 — Unable to pay phone bill *2026-08-17, version 12.0.0* I have T-Mobile as my service provider, I got some phones off metro pcs to help some friend, I downloaded the metro pcs app and it didn’t allow me to sign in using their numbers to pay the bill it forces me to open the T-Mobile app ### 1/5 — BROKEN!!! *2026-08-09, version 11.9.3* The app doesn’t even load — “onboarding__authentication__error_resolve_in_title” I have deleted and reinstalled the app, and still get the same errors. I am getting tired of sloppy programming. Do your jobs and beta test BEFORE release. iPhone 12 - iOS 26.6 ### 1/5 — Poor company *2026-08-08, version 11.9.3* Honestly, I would write this zero stars. Does not have the ability to have Apple Pay as an option on the app. So you have to pay in person if you are in a position waiting on a new way to be able to put a card on here to pay with. I feel sorry for this company that they can’t have this as an option. I guess they can’t afford it. And so they have to rely on you paying in person. ### 1/5 — Network issues all the time *2026-08-02, version 11.9.3* This app has so much network issues you select a tab and can’t view anything because of network issue ### 1/5 — TERRIBLE *2026-07-31, version 11.9.2* If you can avoid getting this company PLEASE DO IT!!! This is by far the WORST company even a child can afford! They lucky the customer service isn’t open . 72hrs ONLY TALK AND TEXT ! NOT WEB !!!! Who are yall NOT to include web ? This is a downgrade LOW BUGET company ! Avoid it all cost ! ### 1/5 — Terrible *2026-07-14, version 11.3.2* I’m am soooooo disappointed I’ve been with metro for many many many years I pay for 3 tablets and my phone and the service as per the last few months has been horrific Constantly searching for service Seems as if none of their towers are working and whenever I go to my local metro store I get the run around Totally disappointed ### 1/5 — Rewards *2026-06-16, version 11.8.0* The Tuesday rewards never work. Always say there is something wrong and to try again later but never works at all. ### 1/5 — We deserve more *2026-06-03, version 11.7.1* I have been with Metro since my first cell phone. They don’t offer me any upgrades or anything. I bought a iPhone 12 Pro Max from them cash money and they still won’t give me any upgrades and I am upset ## Most praised reviews (10 highest-rated) ### 5/5 — Good, an A- rating *2026-08-17, version 12.0.0* It cost me $147 for six months worth of unlimited 5G data when I went to a physical branch location in Little Bangladesh neighborhood in Los Angeles when I paid by debit card all upfront since you get that option one time if you’re a new customer. They then make you pay by monthly after that 6 month period ends since you sadly can only pay for 6 months of unlimited 5G data all upfront one time if you’re a new customer. I only have two months left until my 6 month period ends though. I’m hoping I can visit a few other areas that my old phone use to not get signal at (Laguna Beach) when I used to use AT&T as a carrier. I’m never going back to high monthly bills again, so I’ll stick to using prepaid plans. If my Metro by T-Mobile service doesn’t get signal in Laguna Beach and other areas in the more Southern and rich parts of Orange County (in SoCal, not Florida), then I might switch to Total Wireless by Verizon since I heard Verizon is more consistent throughout the US than T-Mobile. However, T-Mobile does lead in METRO AREAS when it comes to 5G specifically. If you’re like me though, 5G isn’t that important. I just need good signal and it to me reliable in a much larger percentage of the American mainland territory, such as in little towns and cities, which tend to only have AT&T and Verizon towers since T-Mobile isn’t really as popular in extremely small and rural towns/cities. This is especially true where I’m from in North Dakota over in the Midwest. I’ll possibly update this review in two months when my plan runs outs and say whether I stayed with Metro by T-Mobile or switched to Total Wireless by Verizon. ### 5/5 — Grace period *2026-08-11, version 11.9.3* They are amazing I love that you can still access some features vs other companies when it’s past due payment they suspend and you can’t even use your phone vs metro is like it’s ok we understand you didn’t get paid when payment is due also their customer service is very good as I’ve had issues and they helped me resolve the issue also their customer service customer service at stores are top tier ### 5/5 — I do Metro PCS *2026-07-30, version 1.720.11* In 2003 I was joined with Metro PCS. And in this union rebirth 3 cell phone children. After all we’ve been through Kindergarten vacations college shopping sprees, they gave up and went their separate ways. But as for me till death do us part❤️ I now pronounce you myself Cellular service for life💍. ### 5/5 — Thank You *2026-06-21, version 11.8.0* Loving my service w/ Metro 🫶🏽👍👍🙌⭐️⭐️⭐️⭐️⭐️ ### 5/5 — My metro *2026-06-16, version 11.8.0* I’ve been with metro for years, they have always came through, I’ll never change phone company’s, I have it good here. ### 5/5 — Great customer service *2026-06-08, version 11.8.0* Bob Wallace store in Huntsville Alabama will take good care off there customers, never had an issue, ### 5/5 — Me gusta *2026-05-31, version 11.7.1* Excelente ### 5/5 — Consistency!!! *2026-05-09, version 11.6.0* I especially love how great this service has been and still is! I see how so many persons I know who pay quadruple and are miserable. I simply state that my bill is the same since the day I opened my account. Keep up the good work people so I can keep bragging about how good and consistent you are! ### 5/5 — Hotspot data *2026-05-06, version 11.6.0* It runs out too fast even if you got a limited or a $60 $70 monthly prepaid plan and when I go to buy more, it’s still not enough so I would like to have my own Wi-Fi box added to my line with more than just 20 and 40 GB Database 500 or better ### 5/5 — Porque solo me atienden los Hindús? *2026-04-26, version 11.6.0* Es bueno pero tengo esa duda --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*