# mymobility Patient App — user reviews > 82 indexed App Store user reviews of mymobility Patient App by Zimmer Biomet Connected Health LLC, rated 4.10/5 from 343 ratings. - Source: https://appshunter.io/ios/app/mymobility-patient-app/id1438566065/reviews - App overview in markdown: https://appshunter.io/ios/app/mymobility-patient-app/id1438566065.md - Rating breakdown: 5★ 209 · 4★ 52 · 3★ 31 · 2★ 14 · 1★ 37 ## Newest reviews (16 of 82) ### 4/5 — Inflexible - no learning *2026-09-01* The exercises do not change the reps even if scored consistently easy. Does not allow reps > target to be entered so cannot record progress ### 4/5 — Logging in *2026-07-27* I have not been able to log into the app as I got another phone. **Developer response:** Thanks for your feedback on your recent mymobility experience. At Zimmer Biomet, patient safety is our top priority. We have passed along your feedback to our team to inform them of potential enhancements, but we would appreciate if you can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com ### 2/5 — App crashes *2026-07-23, version 4.4.106* The app will either crash while walking or won’t be able to analyze the walking activity. It also crashes while doing exercises and won’t record the most recent exercise. ### 3/5 — Not counting my walks *2026-04-20, version 4.4.2* The app doesn’t count walking sessions if I wear my Apple Watch but don’t carry my IPhone. It counts the steps but not the walking sessions. Seems odd for an app the keeps track of how many days you wear your Apple Watch. ### 3/5 — It’s ok. *2026-04-02, version 4.4.0* It doesn’t update on a regular basis despite having the base close to me at night so hard to track my progress. If it goes 3-4 days between updating my info it does me no good. I want to see day by day progress. ### 2/5 — Post surgery rehabilitation *2026-01-21* Unfortunately it’s 4 months after I’d had my hip surgery. Would have been very helpful if I’d just had my surgery however I had it in August I’ve had 5 months on my own trying to rehabilitate **Developer response:** Thanks for your feedback on your recent mymobility experience. At Zimmer Biomet, patient safety is our top priority. We have passed along your feedback to our team to inform them of potential enhancements, but we would appreciate if you can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com. ### 4/5 — Exercise Routine *2026-01-15* I feel very motivated to do my routines daily it feels better being able to keep a record and encourages me to keep on track **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 4/5 — Recall tasks *2025-12-21* Just wish we could bring up older tasks after the fact. I couldn’t remember the exercises I was supposed to be doing and couldn’t bring them back up. **Developer response:** Thank you for providing feedback on your recent experience with our mymobility product. We sincerely appreciate receiving your feedback, and we want to assure you that Zimmer Biomet is dedicated to providing effective solutions for our patients and customers. Your feedback has been shared with our design teams for consideration in potential future product enhancements. You can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com. ### 5/5 — Keeps me on track *2025-12-17* The app has been very useful in my road to recovery. Has motivated me to do my exercises. **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Mrs G Leyland *2025-12-15* These exercises are a game changer for me: I do them every day, sometimes twice a day: They are helping my recovery tremendously. Thank you. **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ### 5/5 — The past eighteen months. *2025-12-15* Have very much enjoyed the amp The advice that was given. The targets you set. I can’t say after two knees replacement I am not totally pain free. But I walk better I can now play golf and walk the eighteen holes. And thank you for all your support. **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ### 5/5 — Margaret *2025-12-14* I fond the app helpful and a good reminder to do exercises I have had a good overall outcome from the surgary **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ### 5/5 — Very useful amazing app *2025-12-11* This app has kept me informed of my progress and also kept me accountable . I am delighted with it. It is a very sophisticated app and well thought out **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Edit app *2025-12-11* Can’t append how I find the exercises. They are far to easy but cannot alter rating so I just repeat the exercises **Developer response:** Thank you for providing feedback on your recent experience with our mymobility product. We sincerely appreciate receiving your feedback, and we want to assure you that Zimmer Biomet is dedicated to providing effective solutions for our patients and customers. Your feedback has been shared with our design teams for consideration in potential future product enhancements. You can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com ### 5/5 — Excellent tool *2025-12-10* An excellent tool for doing the physio exercises. The education is also invaluable helping at every stage of the journey from pre- to post-surgery. **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Walking back to fitness *2025-12-10* The variety of exercises make the routine interesting and I have added extra repetitions as I’ve moved along. I’ve also changed the order that I do some that the items required to complete some lying down ones can be located for me. The items in the education section are clear and well explained. The one thing not pointed out was the need to inform the DVLA and motor insurance of a joint replacement. It’s an app I’d totally recommend but as the recovering patient we have to do our bit!! **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2026-06-07, version 4.4.105* This app is very frustrating. It does not let you go back and reread any educational information. Any educator will tell you that material should be available for reference. Repetition is the key to understanding. That is also true of the exercises. Should be able to go back and review them. Extremely frustrating. ### 1/5 — Promises much, delivered nothing for me *2026-04-12* Clearly a lot of development had gone into this app, however my “team” has zero commitment to it so for me it’s a waste of time. Also it doesn’t link to my Apple Watch. So what’s the use? **Developer response:** Thank you for sharing your feedback about your experience. To help us support you more effectively, please contact directly the support team via email at support@zbmymobilitysolutions.com ### 1/5 — Useless App *2026-03-03, version 4.3.6* I was thrilled when I saw this thinking that I could communicate with the surgeon and do some monitoring and get advice on training. None of these were realised. Very disappointing. ### 1/5 — Such potential *2025-11-16* I underwent a total knee replacement with the Persona IQ Smart Knee and overall feel my recovery is progressing well. I am walking with confidence and managing pain effectively. However, the data reported by the smart knee does not reflect this progress. The device consistently shows poor outcomes, which creates a disconnect between my lived experience and the technology’s feedback. More importantly, the data is presented without actionable guidance. There are no clear steps, tutorials, or videos to help patients understand what constitutes a qualified step or how to improve gait metrics. This leaves patients feeling unsupported rather than empowered. The Persona IQ has great potential, but to truly benefit recovery, Zimmer Biomet should provide practical tools and instructions that allow patients to use the data to improve their outcomes. ### 1/5 — Never works *2025-10-19* The app is down for maintenance or freezes more often than it actually works. My wife also used the app for 14 weeks for a knee replacement and has had the same issues. ### 1/5 — Does this app work?? *2025-09-13, version 4.2.101* I have tried on and off for 5 days to activate the app. It won’t ever send me a verification code to my phone to activate. So I can’t use the app. ### 1/5 — NHS app? *2025-07-24, version 4.2.100* Absolutely bloody useless. Tried several times to activate the account after putting in my country location (UK), then my mobile number, followed by DOB…. Then wait & wait & wait… Waste of time… ### 1/5 — Pretty much unrealistic *2025-07-19* This app is unrealistic in expectations post-op. Don’t waste your time with it. Expects you should be able to do certain movements immediately after the operation. “Education” info absolutely useless in my opinion. Just go with what your physiotherapist recommends. Avoid this junk. ### 1/5 — Does not work. You call for technical support they do not call back that day. *2024-12-31, version 4.0.0* As above ### 1/5 — Can’t make account *2024-12-01* Totally useless. Won’t allow me to make an account. Haha! Seriously? Waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-23* It’s good app but should be able to re read the educational tasks you can only read them Once also shame it doesn’t support garmin watches But I found it very good after total hip replacement **Developer response:** Thanks for your feedback on your recent mymobility experience. At Zimmer Biomet, patient safety is our top priority. We have passed along your feedback to our team to inform them of potential enhancements. You can also submit your issue and suggestions directly via email at support@zbmymobilitysolutions.com. ### 5/5 — Amazing *2026-06-11* Things have come on in leaps and bounds since I started work in the NHS (now retired) the introduction to the digital world has improved things immensely **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Pleased *2026-05-21* Amazing tool to support prep for surgery and after surgery. I feel very fortunate to have been a patient of Mr Ganapathy and his team in Abergele Hsp and Ysbyty Gwynedd and have had access to this app. **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Make me Mobile *2026-04-30* Love the Mobility App but sometimes annoying when there are too many prompts! But on the whole excellent for creating a daily routine (of sorts)! **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Recovery *2026-03-20* It’s great to have long term support after the operation. This app is just that. **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Mrs kortlang *2026-02-21, version 4.3.6* Knee ### 5/5 — Great help *2026-02-06* This App is amazing and so informative. This is my second time using the app due to my second knee being operated on. When I first used it I did think I wouldn’t need to use it and glance over information, little did I know how valuable it would be not only does it give you advice tasks physio count down to surgery it also tracks your movements and you can leave messages for the team and they reply quickly. **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ### 5/5 — Good app to keep you on track *2026-01-21* This is a great app to keep you motivated and give you the knowledge to do what’s best for a great recovery. It’s easy to use and follow and record. **Developer response:** We are so glad to hear mymobility is making a difference for you! Thanks for sharing your experience. ### 5/5 — Right hip replacement. Pacific Private Hospital Gold Coast *2026-01-02* I love this App. It was so nice to be able to ask a question to any of the medical staff at any time. Also to have rehab on my wrist and results readily available with check-ins was such a great idea. I felt very well supported post op. Great idea. 👏 **Developer response:** Thank you for sharing your positive experience with our mymobility product. Feedback like this motivates our team to continue to provide the best products available to alleviate pain around the world! ### 5/5 — Great app *2026-01-01, version 4.3.6* Brilliant --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*