# myNAS App — user reviews > 203 indexed App Store user reviews of myNAS App by NAS ADMINISTRATION SERVICES W.L.L, rated 3.80/5 from 315 ratings. - Source: https://appshunter.io/ios/app/mynas-app/id1185831667/reviews - App overview in markdown: https://appshunter.io/ios/app/mynas-app/id1185831667.md - Rating breakdown: 5★ 190 · 4★ 31 · 3★ 14 · 2★ 11 · 1★ 69 ## Newest reviews (18 of 203) ### 2/5 — Nice app but slow *2026-06-08, version 3.4.46* The app is really slow. ### 2/5 — Needs Improvement *2026-05-27* Poor Interface, every signup needs and otp from email. Needs a tour everytime after logging in after all these hurdles ### 3/5 — Could easily be better *2026-05-16, version 3.4.46* You get notifications then when you open the app they aren’t always visible. Login is process is clunky. App isn’t bad but could be better. ### 3/5 — Lack of responding to claims is annoying *2026-03-24, version 3.4.43* Decent functionality but the fact that you cannot respond to claims and create new requests is very annoying and makes reimbursements difficult to track ### 1/5 — Ridiculous *2026-02-28, version 3.4.43* I have never written a review before but this app was such a frustrating experience I took the time to do this to make myself feel better. Never have I had such slow loading times, unresponsive buttons, random white screens. I try to book a doctor and it just says “unable to book appointment” with no reason or information. It is a shame that this app got approval to go live. It is letting down a lot of people who are trying to access healthcare. ### 1/5 — Can't sign up *2026-02-28, version 3.4.43* Can't sign up, Country field doesn't load ### 1/5 — Scammers! *2026-02-13, version 3.4.43* Scam company!! My father had a serious fall and we rushed to the emergency. Despite the situation and his severe pain, admission was denied. I had no choice but to proceed and pay 48,000 for the surgery myself because his condition could not wait. After everything, the reimbursement was rejected claiming it was pre existing condition which is completely unfair as this was an emergency caused by accident. Stay away from this insurance. I will take legal action against them and let the court decide! ### 1/5 — Your company may be skimping *2026-01-21, version 3.4.42* Ive been unable to see a doctor for 6 months as this app renew password function is failing and lame. Its quicker to change jobs than use this app. ### 2/5 — Notifications *2026-01-14, version 3.4.42* You’re sending me a push notification yet the information in the app remains blank. 15 notifications this morning yet apparently nothing to read in the app. ### 1/5 — Not working *2026-01-13, version 3.4.42* I cant download any information from the app, i cant see the full notifications. I cant do anything ### 3/5 — Incorrect status showing *2026-01-08, version 3.4.42* app showing rejected for approved authorization - notification and sms comes a day later ### 1/5 — Review *2026-01-07, version 3.4.42* App does not work has many bugs I cannot even view if a clinic is eligible on my policy ### 1/5 — Claim details not easy to find *2026-01-06* Claim rejection details can not find in the aap. Additional document uploading not possible and required to start from beginning **Developer response:** Hi, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concerns raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you! ### 2/5 — System *2026-01-04, version 3.4.42* It not functioning well, too complicated reimbursement. ### 1/5 — Not a stable app *2025-12-30, version 3.4.42* Very difficult to login and navigation. Kicked off from each session without any assistance. ### 1/5 — claim status *2025-12-28, version 3.4.42* not giving reasons ### 1/5 — Error *2025-12-21, version 3.4.42* Whenever I open the app there is an error message. I am receiving notifications but when opening, its gone. ### 1/5 — Awful app *2025-12-10, version 3.4.41* Never can technology have been used with such poor and confusing results. This is a really poor app and I am sure no one in a senior role can have signed off on this. Feedback on claims is confusing and no way to upload missing documents when requested apart from making a new claim ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP *2026-08-20, version 3.4.46* The fact you have to do an OTP everytime is ridiculous and very inconvenient especially as it only allows 30seca and then email takes about 20secs to come through ### 1/5 — Terrible app *2026-08-14, version 3.4.46* I can never book the appointments , it’s not accurate the information it provides , it’s an app with a bunch of buttons but 0 efficiency- why you launch it if it’s so bad ? ### 1/5 — Terrible *2026-07-21, version 3.4.46* Can’t chat with a human, doesn’t load properly, can’t submit missing documents. ### 1/5 — Bad app and worst service *2026-07-09, version 3.4.46* Slow and poor design app with links / chat bots that don’t work - also does not link to your actual insurance card with false information listed. Please be careful when use ### 1/5 — App Unusable *2026-07-02, version 3.4.46* Issues identified: • Frequent application crashes. • Poor overall performance. • Long loading times between screens. • Notification badge/icon does not clear after notifications have been viewed. • App introduction/tutorial is displayed on every launch. • No option to permanently skip the app introduction/tutorial. These issues negatively impact usability and should be resolved. The app needs to be completely overhauled. ### 1/5 — Absolute worst *2026-06-27, version 3.4.46* Absolute worst app. You can’t even see what has been processed. If it occasionally does load, it doesn’t sort by correct family members. Then when you miss something that didn’t get approved, they tell you that you should be able to see it on the app. Needs major update. ### 1/5 — Poor App *2026-05-19, version 3.4.46* Primitive and inefficient user interface. Always shows loading and get stuck for minutes. Even though I select In-Network filter during clinic search, the results shown are out of network. Which is very frustrating in addition to to poor app performance. There is no schedule of benefits neither ability to chose provers or hospitals near by. Overall this app is big pain and I would rate 10 out of 100 overall. ### 1/5 — Worst app, Very slow, doesn’t open always , shows error always, *2026-04-21* My eprescription not updated, not user friendly **Developer response:** Isha, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID and contact details so we can reach out to you to address the concern raised. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you! ### 1/5 — Very poor quality *2026-03-24, version 3.4.43* Cannot search for doctors within provider network. Does not allow ability to request pre authorization whem plans require it Table of providers is obfuscated so the address and other key information is not readible. Shows entire nation without having adequate filtering mechanisms. ### 1/5 — Inactive tabs *2026-03-22* It ask to upload additional documents for claim reimbursement within 48 hours however the tab is inactive and they closed the case without paying **Developer response:** Victor, we're sorry that you had an unpleasant experience. Your feedback is important to us. Please email us at customercare@nas.ae with your card number, Emirates ID, and contact details so we can reach out to you to resolve your query. For urgent assistance, please contact our customer care team at 800-2311, available 24/7. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to access *2026-03-13* Very user friendly and get notification every step. **Developer response:** Thank you for your positive feedback! We're glad to hear you're having a great experience with our app. If you need any help or have questions, feel free to reach out to us via the app or contact our customer care team at customercare@nas.ae or 800-2311. We're here to assist you! ### 5/5 — Fast Approval *2026-01-11, version 3.4.42* No need to wait longer on approvals. ### 5/5 — My Nas became by *2025-12-04, version 3.4.41* Nas was so much better than a year before that they responded to the medical issues faster , thank you so much for this significant improvement ### 5/5 — Exceptional *2025-11-08, version 3.4.41* Very user friendly and not complicated. Quick and straight forward ### 5/5 — App not working *2025-09-25, version 3.4.40* Since many months the app is not working on mobile, every time i have to login via website, please assist ### 5/5 — Rate *2025-01-23, version 3.4.37* App is good. I hope i can get the reimbursement. Thanks ### 5/5 — Useful application quite complete *2024-08-04, version 3.4.27* Good to follow authorization … even some time delay Cards available as well as policy Network No complaints so far ### 5/5 — Amazing Services *2024-05-25, version 3.4.26* My Nas app is an informative and easy to use app also their call center services is fantastic, and their response to the claims is very quick. In general I am so impressed with dealing with Nas insurance. ### 5/5 — Excellent Application *2024-03-05* Very essay to go through application and submit the claims thanks to team 👍😊 **Developer response:** Thank you for your review. ### 5/5 — ENPI Employee *2023-12-02, version 2.4.21* Very helpful app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*