# MyNBT — user reviews

> 19 indexed App Store user reviews of MyNBT by NBT Financial Bank, rated 4.80/5 from 981 ratings.

- Source: https://appshunter.io/ios/app/mynbt/id1478128264/reviews
- App overview in markdown: https://appshunter.io/ios/app/mynbt/id1478128264.md
- Rating breakdown: 5★ 900 · 4★ 41 · 3★ 20 · 2★ 4 · 1★ 16

## What do users think of MyNBT?

Overall sentiment: positive

**Pros**

- 👍 Excellent customer service
- 🚀 Easy to use app
- 💡 Convenient mobile deposit
- 🚀 Wonderful banking experience

**Cons**

- 🐛 Difficulty with mobile check deposits
- 🐛 Inconsistent check reading

**Commonly reported bugs**

- Difficulty with mobile check deposits
- Inconsistent check reading

**Most requested features**

- Improved mobile check deposit experience
- Better account view in new app

## Newest reviews (5 of 19)

### 5/5 — Mobile deposit

*2021-01-24*

So very convenient...especially these days!

### 5/5 — Great app

*2020-10-08*

I love the new app.

### 5/5 — Intro to e-banking

*2020-06-09*

My first try at this....Nice!

### 5/5 — Old app had a better view of accounts

*2020-04-28*

Jpurselley

### 5/5 — New app

*2020-03-26*

Little leery about new app......but

 it is great.. thanks. Be safe 
Libby Swan

## Most critical reviews (10 lowest-rated)

### 1/5 — Ridiculously hard to deposit checks

*2025-05-21*

“Amount doesn’t match amount detected” message over and over. Sometimes I have to take checks outside for Natural  light to get mobile deposit to work. After multiple attempts (sometimes 9-10) the deposit will go through.

### 1/5 — Review

*2020-09-11*

Great people to do business with. Lee is so very knowledgeable and takes care
Of our needs.
 Barbara Gannon

### 2/5 — Mobile Deposits

*2020-04-03*

It is a beating to get the app to accept the check photos.  I had to take the front photo 4 times and the back 3 times. Yet all required elements were there and visible.  I use 3 other bank apps. Each has strong and weak points, but depositing checks is kind of an important feature. Please fix this!

**Developer response:** Thank you for providing your feedback. We have made changes to fix this issue. If you continue to have problems please let us know by emailing us at nbtcustomersevice@nbt.bank

### 4/5 — Reader

*2025-12-14*

Took 4 times before the check was read properly

### 5/5 — Helpful

*2026-08-11*

Steven and the Ft Worth Branch are very helpful!!!!

### 5/5 — Very pleased

*2026-05-21*

Been banking with them a few years very good bank very easy to deal with and the app is very good as well

### 5/5 — First class

*2026-03-08*

Their Customer service is top-notch , they have always treated us like family !!!

### 5/5 — Member

*2025-12-22*

Jose and Nicole have been wonderful! They are always available to answer any questions I have and to support me in all my banking needs.

### 5/5 — Customer for many many years

*2025-06-17*

The best bank around! Most friendly and helpful in the business!

### 5/5 — Awesome app!!

*2025-04-12*

I love how easy it is to use the app.

## Most praised reviews (4 highest-rated)

### 5/5 — Highly recommend

*2023-04-21*

So far.   Very good

### 5/5 — Transfer money on phone

*2022-06-01*

This is wonderful!!!

### 5/5 — Great app!

*2021-07-15, version 2.31.1*

Great app and super easy to use.

### 5/5 — Vice President Global Signs Inc

*2021-06-10*

I’m a new customer and love the one on one service!!! Such wonderful customer service.
Thank you National Bank of Texas.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*