# MyNCU Mobile — user reviews > 96 indexed App Store user reviews of MyNCU Mobile by Neighborhood Credit Union, rated 4.79/5 from 6,639 ratings. - Source: https://appshunter.io/ios/app/myncu-mobile/id503201558/reviews - App overview in markdown: https://appshunter.io/ios/app/myncu-mobile/id503201558.md - Rating breakdown: 5★ 5,127 · 4★ 317 · 3★ 105 · 2★ 32 · 1★ 112 ## What do users think of MyNCU Mobile? Overall sentiment: neutral **Pros** - 🤩 Excellent service and commitment to members - 👍 User-friendly and intuitive app - 🚀 Convenient mobile banking features - 💰 Competitive rates and products **Cons** - 🐛 Buggy and glitchy performance - 🤔 Confusing UI changes - 🔒 Concerns about security and privacy - 🚫 Inability to access accounts **Commonly reported bugs** - Frequent app crashes and freezes - Mobile deposit feature not working properly - Inability to access accounts after app updates **Most requested features** - Add mobile check deposit - Implement Apple/Google Pay support - Improve mobile deposit functionality - Provide better in-app support and communication ## Newest reviews (10 of 96) ### 2/5 — Printer is major limitations *2026-04-01, version 2025.10.1.2* The paper selection in the printer part of this app is only US legal (legal size). The PDF that shows is designed for US letter (letter size). When one goes to print a letter size document on legal size, it ends up screwed, very messy. I can save the document to my iPad, and open it up in another app and continue to print in letter size paper. This app’s software needs to be fixed. Update: the limitation also applies to my iPhone, so it has to be in the app. All my other apps can print in several different formats, including US Legal. ### 2/5 — Shortcomings *2026-02-28, version 2025.10.1.2* The accounts pages are cumbersome and not intuitive. The date range input in particular. The time-out for inactivity is WAY TOO SHORT. In order to get through my monthly accounting, I may have to log in six of more times because the inactivity notification is easy to overlook if attention is directed elsewhere. Why not allow the user to input an amount of time that is not interrupted by forced log-offs? My wife and I do not use debit cards. Sadly, NCU rewards customers who use debit cards and ignores customers like us who maintain large balances that earn a pittance of a few cents of interest. Also, why has the ATM not been replaced? Getting cash is now a hassle instead of a breeze. That’s it! ### 4/5 — APPI can only use the app now for balances and zelle and few other sections, the bill pay is crazy *2025-12-10, version 2025.10.1.2* I love this MYNCU app! I am a iPhone 7 user and I am totally blind and use voice over to use all apps on my phone. Thanks to MYNCU banking app, I can do everything I need to do with this app. I do monthly bill pay, check balances, move money, check balances and much more. Thank you MYNCU for providing an app that even a blind user can successfully use. I just installed IOS 11, and the bank app works very well with new software. I love my bank MYNCU app!! A big 5 star rating for this app! Patricia Zoellers ### 2/5 — Not alerting me on transactions until they post *2025-12-01, version 2025.7.2.1* This app used to push notifications as soon as you used the card. The transactions are pending for a couple days until they actually post. Now I only get the notifications when they post. So someone could use my card for days before I realize they are using my card. Or check your account manually daily. All my other cards will notify as soon as they are swiped. I have all alerts on for every type of transaction and nothing until they post. ### 3/5 — Very Buggy App *2025-10-24, version 2025.7.2.1* Ever since I upgraded my iPhone 16 Pro Max to iOS 26, the app has felt very buggy and glitchy. Sometimes I have to kill and relaunch the app 3-4 times before it fully loads to my dashboard, and sometimes when it does load to the dashboard, it takes a minute for my account info to populate. Since I can’t find any app support on the website or app itself, I had to reach out here. ### 1/5 — No access *2025-07-18, version 2025.5.0.1* The app auto updated and now will only take me to the general NCU website. I no longer have access to my accounts. I tried uninstalling and reinstalling the app for mobile banking and was locked out. Called customer service, after waiting 15 minutes only reset my password and my login is still only taking me to the regular bank website with no access to my accounts ### 3/5 — Credit *2025-04-01, version 2025.2.2.3* Be extremely cautious of talking about getting any credit, they might submit a credit check without your approval. ### 5/5 — Happy customer *2025-01-27* Love my bank ❤️ **Developer response:** We love hearing this! Thanks for being a valued member and for using our mobile app. If there's ever anything we can do to make your experience even better, let us know! ### 1/5 — Out of the box experience is painful *2024-06-21, version 2024.1.0.2* My first task was a remote deposit and the app is stuck in an endless loop with error ‘turn off wifi’ and try again. ### 5/5 — Thank you *2024-03-25, version 2023.10.1.1* When am I going to win the raffle.lolol I have no complaints banking with neighbor hood credit union . The representative that assist me are professional understanding and very knowledgeable. Jasmine Guided me in the right direction for me and my money . Jasmine in GrandPrairie tx (Bardin bank ) thank you for helping me set up my new account and showing me all the options the company offers and assisting me with my loan . I will definitely refer my family . ## Most critical reviews (10 lowest-rated) ### 1/5 — App always crashes *2026-07-14, version 2026.04.02* I’ve been with this Bank for over a year now and I have had numerous issues out of the application. The bank does not regularly update this application and makes it hard for its consumers to turn off and on their card and control most of their banking features.. as the consumer of this Bank would enjoy regular updates to ensure against app crashes, especially when the consumers are on vacation it creates a substantial hardship! ### 1/5 — Too much *2026-07-01, version 2026.01* Stop asking me ### 1/5 — Worst bank ever *2026-06-05, version 2026.01* This is a horrible bank the customer service is even worse they can’t figure out what’s wrong with my card has my money held ### 1/5 — Get Better Devs *2026-05-07, version 2026.01* Would highly consider looking into getting new developers for this product. The amount of time this app has issues is insane. Just trying to unlock and lock your card requires anywhere from 3-5 reload attempts. Sites/session connection seem to always crash (could be the API just a guess) Mid U.I btw. For some reasons I always see issues increase with this app and services after hours. And there is no one to talk to other than a robot I can’t even call it A.I…shame. Overall app has technical issues and up- issues. The bank itself needs to work on the customer service and better transparency. ### 1/5 — Horrible “bank” *2026-04-27, version 2026.01* Extreme sub-par customer service. App frequently “under maintenance” - no ATM’s. Frost bank is MUCH better ### 1/5 — Not working *2026-02-23, version 2025.10.1.2* App will not log in on iPhone 17.. I get the text and there is no where to put the confirmation number.. just gives option to send text again to confirm log in. ### 1/5 — Cant Make Loan Payments from External Account *2026-01-23, version 2025.10.1.2* It’s 2026 and my new loan with their financial institution can’t accept payments from other banks, credit or debit cards. Your attempt to FORCE people to use your accounts is why you are closing locations and probably will be going out of business. Pretty wild. I will be moving my loan back to Wells Fargo. ### 1/5 — Update the app *2025-10-15, version 2025.7.2.1* I’m not able to make a loan payment before 9a because your information box added to the lower part of the screen pushes the submit bar off screen. ### 1/5 — New update *2025-09-24, version 2025.7.2.1* What was wrong with the old update?? I can’t see my transactions now I have to manually ask for it it causes a major inconvenience ### 1/5 — Zelle *2025-08-20, version 2025.5.0.1* Zelle will not work. It will accept money but won’t allow me to send anything out. That’s not good ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-27, version 2026.01* Best banking experience I have had ### 5/5 — Great *2026-06-06, version 2026.01* Great app great bank ### 5/5 — It’s good *2026-06-05* I am able to do most of what I need to do. I still can’t read the messages, but I guess they aren’t that important. ### 5/5 — Personnel and Services *2026-06-02, version 2026.01* Staff and products have been exemplary across the spectrum. ### 5/5 — Review *2026-05-21, version 2026.01* Good place to keep your money ### 5/5 — Service *2026-03-03, version 2025.10.1.2* Friendly service ### 5/5 — Great service *2026-02-03, version 2025.10.1.2* Always easy to guide thru app ### 5/5 — Great service / Great staff *2025-12-21, version 2025.10.1.2* My wife and I are so thankful for this Credit Union. They are so supportive and helpful. ### 5/5 — Outstanding Service and a Credit Union That Truly Cares About Its Members! *2025-08-04, version 2025.5.0.1* I have had an excellent experience with Neighborhood Credit Union. From the beginning, the team has been professional, knowledgeable, and genuinely focused on providing outstanding service. The staff is always courteous and willing to answer questions thoroughly, making every interaction a positive one. Their online and mobile banking platforms are intuitive and reliable, which makes managing my accounts very convenient. I appreciate their transparency, competitive rates, and commitment to member satisfaction. Neighborhood Credit Union truly sets the standard for what a financial institution should be, and I am proud to be a member. ### 5/5 — Every one *2025-06-09, version 2025.2.2.3* Excelente bank and love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*