# MyNM by Northwestern Medicine — user reviews > 371 indexed App Store user reviews of MyNM by Northwestern Medicine by Northwestern Medicine, rated 2.60/5 from 2,642 ratings. - Source: https://appshunter.io/ios/app/mynm-by-northwestern-medicine/id1442290209/reviews - App overview in markdown: https://appshunter.io/ios/app/mynm-by-northwestern-medicine/id1442290209.md - Rating breakdown: 5★ 639 · 4★ 210 · 3★ 292 · 2★ 437 · 1★ 1,064 ## What do users think of MyNM by Northwestern Medicine? Overall sentiment: negative **Pros** - 🚀 Fantastic app - 👍 Easy to navigate - 🚀 Convenient - 👍 Helpful - 👍 User friendly **Cons** - 🐛 Buggy - 🤔 Confusing navigation - 🤔 Difficult to find information - 🤔 Not intuitive - 🤔 Redundant - 🤔 Poor organization - 🐛 Crashes frequently - 🤔 Inconsistent - 🤔 Clunky - 🤔 Outdated - 🤔 Frustrating - 🤔 Lacks functionality **Commonly reported bugs** - Login issues - Notification problems - Crashing and freezing - Functionality problems - Compatibility issues **Most requested features** - Ability to schedule appointments - Improved messaging and communication - Better test result tracking and comparison - More customization options - Streamlined navigation - Improved integration with other healthcare apps ## Newest reviews (19 of 371) ### 3/5 — Most things work well *2026-08-28, version 2.8.1* Still difficult to find what I need, like conversations. ### 1/5 — Won’t open on iPhone *2026-08-12, version 2.8.1* Been using this app for years and has worked wonderfully, I love it but on the most recent update it won’t even open the app! ### 3/5 — Helpful at times but big problems *2026-08-11, version 2.8.1* This app is great for interacting with the doctor and seeing test results. I have found it impossible to access my young child’s health record via this app however. I was sent a link to connect her account with mine but it just kept asking me to sign up and make MYSELF a new account. I already had an account. Finally I just played along to see what would happen and it stopped me saying that I already had an account. Meanwhile my 18 year old has established an account and given me access to her account through mine. This is very helpful EXCEPT now that I can access her account, whenever I go into the app to try to make an appointment or message a doctor for MYSELF—it automatically sets to her profile and I can’t use the app for myself anymore. I’ve tried everything I can think of and it simply won’t allow me to access it for myself anymore for making appointments or messaging my own doctor. This app is nice initially but has way too many bugs for family use. Please fix! ### 1/5 — Does not link to my appointment *2026-08-07, version 2.8.1* Wish it would allow me to see my appointment. I like Epic software but you folks have screwed up how it works for other medical providers. ### 1/5 — Terrible billing interface *2026-08-06, version 2.8.1* The site sends repeated emails and app keeps notifying me that I have bills overdue. However, I have tried to pay through the App (on iPhone and iPad) and through the website (on chrome and safari) but the site freezes any time I try to choose a payment method. My internet speed is 1 gig. I messaged the billing department with the issue and they said to contact the MyChart help desk. Useless. ### 1/5 — Each update gets worse *2026-08-05, version 2.8.1* Years ago this was a great app. It was easy to find test results, send messages to my care team, and toggle between family members. Now it’s difficult to navigate and find what’s needed, all of my family members info appears on the same screen (which when you have multiple children with medical issues the view gets much too crowded), and I only use it because I’m forced to. If I can call a providers office rather than utilize the app then I do — and I’m a person who hates using the phone. Please bring the old format back. ### 1/5 — Terrible app *2026-08-03, version 2.8.1* Lesliern621 ### 1/5 — App doesn’t open *2026-08-02, version 2.8.1* The Northwestern MyChart app has become extremely frustrating to use. It suddenly stopped working, and after reading the reviews, it appears many other users are having the same problem. I have tried deleting and reinstalling the app, restarting my phone, and troubleshooting on my end, but the app still will not load. This is especially disappointing for a healthcare app where patients rely on quick access to appointments, messages, test results, and medical information. Please address these ongoing issues and improve the user experience. ### 1/5 — This app sucks *2026-08-01, version 2.8.1* No longer opens on my phone after the last update already wasn’t loading half the app ### 1/5 — Can never get in *2026-07-30, version 2.8.0* Can not get in and still can’t ### 1/5 — Access to other family profiles should be separate and not combined as one account page. *2026-07-29, version 2.8.0* When I visit MyNM account, I only want to see my account info and activity not my husband’s and info and visa-versa. And if I need to visit his that there be a link to switch from one profile to the other. ### 1/5 — Amazing app it makes you update! *2026-07-28, version 2.8.0* I love it when an app prompts me to update and refuses to do anything until I do it. It’s just a magical user experience and the developers were so thoughtful to completely prohibit me from doing anything until I download and install whatever brilliant lines of code they’d written. I suppose you could say they just like showing off their fancy new code but I’m sure they’re more humble than that and there really is some amazing good reason that they’re interrupting my workflow just to make sure I have their absolute latest and greatest! ### 1/5 — App crashes *2026-07-24, version 2.8.0* iPad iOS 16.7.16 The app will not open and crashes ### 1/5 — Not patient centered *2026-07-22, version 2.7.0* Impossible to easily access referrals, agonizing to use for communication with team. It’s primary purpose is to collect money—great at that but a struggle to download payment documentation. Not patient centered. Not patient friendly. ### 2/5 — The main tools never load *2026-07-21, version 2.7.0* Constant errors when I try to access the “tools”, which they require you to use to upload important docs ### 1/5 — Error *2026-07-19, version 2.7.0* I do t know what’s up with this app now but I can’t get to my tool page. ### 2/5 — Not efficient *2026-07-17, version 2.7.0* No longer recognizes my face. Have to reenter info and still doesn’t set up account ### 3/5 — Difficult *2026-07-16, version 2.7.0* Much more confusing to use and navigate than previous. ### 1/5 — NM app *2026-07-15, version 2.7.0* Somewhat pathetic and all one sided. It’s redundant to a fault. Nothing has changed it’s a pathetic excuse for an app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mychart appt issue *2026-08-29, version 2.8.1* Mychart has become increasingly unreliable in scheduling ### 1/5 — Crashes since upgrade *2026-08-29, version 2.8.1* Used to be fabulous. Now crashes every time I open. ### 1/5 — Very little info available. *2026-08-28, version 2.8.1* Could not find recent or current info about test or procedures. Functionality of critical parts of app not working forcing to exit and re login. Needs lots of work’ ### 1/5 — Sucks *2026-08-26, version 2.8.1* My password never works. And when I try to reset it it won’t take me to the Reset Password page but instead just goes back to the login page. This happens every time I try to log in. And it won’t use facial recognition anymore. Why? ### 1/5 — Salazar *2026-08-26, version 2.8.1* My Drs that I see are not on my list. The Dr. Canceled the appointment and isn’t in the app ### 1/5 — reset password *2026-08-26, version 2.8.1* horrible ### 1/5 — Why is it so small on my tablet? *2026-08-22, version 2.8.1* Why is it so small on my tablet??? It’s the same size as on my phone….too tiny. I cha get it, but it changes back to TINY again! ### 1/5 — Your app *2026-08-22, version 2.8.1* Piss poor ### 1/5 — App crashes constantly *2026-08-21, version 2.8.1* This was a great app before it started crashing! I've used it for years with no issues at all and it was great until then. Now it won't stop crashing. Refuses to open ### 1/5 — Glitches *2026-08-17, version 2.8.1* Not good. Constant glitching so need to use web version to login. ## Most praised reviews (10 highest-rated) ### 5/5 — Wayfinding Tool *2026-08-10, version 2.8.1* Amazing indoor digital wayfinding! I was able to navigate the downtown campus seamlessly to my appointments. ### 5/5 — Great health tool *2026-06-22, version 2.7.0* Very useful when coordinating visits. One stop shop for healthcare needs. They say the weakest ink is better that best memory. Great app ### 5/5 — Sonay *2026-06-08, version 2.7.0* Great app ### 5/5 — The Best Medical App *2026-06-01, version 2.7.0* This is the best medical app. you can even check in and it’s the best. ### 5/5 — Excelente *2026-05-09, version 2.7.0* Les doy 100% ### 5/5 — Love this app! *2026-04-08, version 2.7.0* This app is one of the best I have ever used. It is extremely efficient, easy to use and a wonderful timesaver. ### 5/5 — A game changer *2026-04-03, version 2.7.0* I was my mother’s proxy while she was sick. I lived in a different state than her treatment but because of MyChart I was able to virtually attend every appointment, make appointments, ask what jobs, communicate with her doctors, and get all the medical information needed. I will recommend My Chart to every single person. I love it. Thank you for making a difficult situation more manageable. ### 5/5 — Great App for NM Patients! *2026-04-02, version 2.7.0* If you access any Northwestern Medicine or NM-affiliated services such as a doctor appointment or a blood test at the hospital, MyNM is an invaluable tool for you. With the very comprehensive MyNM app, you can do everything from finding a doctor & scheduling an appointment to viewing any test results and learning more about the illness or condition you may have. The app is updated constantly with new features. MyNM is easy to use and it will definitely organize all things medical for you. ### 5/5 — Best App *2026-03-24, version 2.7.0* This application is very well made easy to follow and understand. ### 5/5 — Horrible *2026-03-11, version 2.7.0* The new version is not user friendly or discoverable. Worse yet there is no option to give feedback or return to old interface. These developers do not take in account the actual users. DONT USE MYNM make them talk to you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*