# MyNorthwell — user reviews > 119 indexed App Store user reviews of MyNorthwell by Northwell Health INC, rated 3.50/5 from 617 ratings. - Source: https://appshunter.io/ios/app/mynorthwell/id1448555590/reviews - App overview in markdown: https://appshunter.io/ios/app/mynorthwell/id1448555590.md - Rating breakdown: 5★ 318 · 4★ 50 · 3★ 45 · 2★ 43 · 1★ 161 ## What do users think of MyNorthwell? Overall sentiment: negative **Pros** - 👍 Convenient access to health information - 🚀 Easy to book appointments - 💰 Straightforward bill payment - 🔍 Helpful for finding doctors - 🔒 Secure access to personal records **Cons** - 🐛 Frequent crashes and glitches - 🤔 Confusing navigation and UI - 🔍 Difficulty finding specific providers - 🕰️ Slow app performance - 🔒 Concerns about data privacy **Commonly reported bugs** - Login issues and verification problems - Missing or outdated patient information - Appointment scheduling not working properly - Inability to access certain features **Most requested features** - Ability to message providers directly - Integration with other health apps - Improved lab result tracking - More personalized recommendations - Enhanced appointment management ## Newest reviews (16 of 119) ### 2/5 — App feedback *2026-05-14, version 11.7.2* This app needs an overhaul I’ve had to change my password multiple times and I still can’t access my account!!!! Please fix the app Make the app easier Add password hints Damn this app pisses me off ### 2/5 — Such a big problem to logging in this app *2026-05-10, version 11.7.2* I don’t understand every time they have issues in login and can’t get code and they didn’t pick up call for help what is this can’t understand. ### 2/5 — Big downgrade *2026-04-12* In the old app I could easily schedule an appt with my PCP. It was as simple as clicking book again. Ever since the upgrade I now I have to search for my provider every time. And then enter my insurance information. Plus when asked to fill out forms for an appt clicking the button takes me to a page where it looks like I should have to login but there isn’t actually a place to login. Super frustrating all around. **Developer response:** To resolve your issue, please email mynorthwellsupport@northwell.edu and provide any additional details for an agent's assistance. ### 3/5 — Room for improvement *2026-03-05* I appreciate the convenience of being able to book appointments and communicate with my providers with quick responses. However, it would be very helpful if the app included the option to view lab orders. I’m currently having difficulty confirming some important lab orders. Please consider looking into adding this feature. **Developer response:** Thank you for reaching out. To effectively address the issues you're encountering, we require additional details. Please contact our support team directly at mynorthwellsupport@northwell.edu, ensuring you reference INC5017890 in your message. We look forward to assisting you. ### 3/5 — App keeps loading *2026-02-27, version 11.6.4* Every time I try to make a new appointment with my doctor the app keeps on loading and then goes back to the main screen. It’s really irritating because it is not working correctly. It’s really annoying. I figured maybe it was just temporary. But I tried a month later to reschedule an appointment and that didn’t work. So I tried making a new appointment and that wouldn’t work. I can’t stand it. Now I have to call up my doctor’s office directly and make my appointments. My Catholic Health app is so much better. But the doctors that I have in Northwell Health I have difficulties with because the app sucks. That’s why I really try to find a doctor. That’s in Catholic Health. But unfortunately, there are two doctors that I see that are in Northwell Health and I don’t have a choice in that because they are really great doctors. ### 1/5 — Terrible app *2026-01-23, version 11.6.2* Can’t find my doctor or my prescriptions on the app. It says I have no prescriptions when I get prescriptions monthly. Can’t message my doctor because I can’t find her at all. Awful app. ### 1/5 — Do better *2026-01-13* This app is horrendous. Clunky, difficult to navigate. Now today appointments are not working. You can’t see, make, cancel or reschedule in the app. It gives an error message. If you can’t manage appointments, the app is pretty much useless. Accessing medical records is also impossible. The myhealth app allows you to see all documents. This app? Extremely difficult to easily view and print records. Northwell can do better. **Developer response:** Thank you for your feedback. To look into this and troubleshoot effectively, we need a bit more information. Please email mynorthwellsupport@northwell.edu and include reference INC5027673. ### 2/5 — Hard to navigate *2025-12-19, version 11.6.2* This app is very hard to navigate. ### 2/5 — Discombobulated *2025-12-16, version 11.5.2* Very disappointed! Not ALL Northwell communities are integrated after years of development; appointments reminders are sorely missed and needed; links to others with “Epic Center” are hit or miss. Vast improvements are needed for this app. Find a better IT! ### 1/5 — Care team just *poof* disappeared *2025-12-15, version 11.5.2* App is terrible. My care team disappeared and can not add them. How can the tech support be open only 9-5??? ### 1/5 — App is horrible *2025-12-12, version 11.5.2* You can’t navigate the app, doesn’t recognize my doctor of 20 years. Sends a verification to an email address I haven’t used in 3 years. Not pleased, my doctors in different organizations have more senior friendly app. ### 1/5 — Portal *2025-12-12, version 11.5.2* This is awful. I can’t message my doctor. Her name Kami Barry and she doesn’t show up as a choice for me to choose! ### 1/5 — Insurance not listed *2025-12-08, version 11.5.2* Unable to book via app. My insurance is not listed UMR united healthcare. It is accepted to all doctor i want to select but their app does not have it listed. I will need to call in to get it scheduled. ### 1/5 — Terrible App does not work *2025-12-03, version 11.5.2* If they force you to use their pharmacy and app the least they could do is actually fill your prescriptions when you put an order in. ### 2/5 — Prescription held up for weeks *2025-11-30* I asked my pharmacy to refill a prescription that I always pay for out of pocket as it is not covered by my insurance. My doctor signed the order twelve days ago but the order has been held up while Northwell checks to see if my insurance will pay for it. I was not informed of the unnecessary holdup and only learned of it when I drilled into prescription requests today on the Northwell app, weeks after calling the doctor, wondering why my pharmacy has not received the refill order. **Developer response:** Thank you for your feedback. To investigate the issue you are experiencing and troubleshoot it properly, we need a bit more information. Please email mynorthwellsupport@northwell.edu and include reference INC5027667. ### 1/5 — Missed my appt, EPIC help useless *2025-11-24, version 11.5.2* Missed my Telehealth appt. I don’t know why they lie to us and pretend they’re curing edge when the EPIC rep couldn’t even understand the issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-08-25, version 11.8.2* This app is terrible. It stresses me out just to use it. My medication is missing, along with all my important information. ### 1/5 — Worst app experience *2026-07-16, version 11.8.2* Is this 2026? They fire the team that put this app out and need to improve the login experience. Trying to login via a passkey and it wants me to scan a QR code! I’m on my iPhone already. Try to chat support for help within the app and there is no way to “accept” the cookies message?!?!? ### 1/5 — Awful app *2026-06-17* For a first world country and one of the top healthcare systems this is unacceptable. They upgrade the system and unlike the last one, which worked good, especially for making appointments, it is impossible or very very complicated and time consuming to make a simple appt. On one page it says one thing as far as availability and on another page it says something else and it doesn’t let you book it half the time. Many many bugs or just poor design. **Developer response:** Hi, we would like to help resolve the issue and need additional information. Please contact us directly at accountsupport@northwell.edu and include REF#67707 ### 1/5 — Worst *2026-05-04, version 11.7.2* Cannot find my doctors, Office visit notes, test results, or medication list!!! This is the only medical group I have a problem with. ### 1/5 — Total garbage. *2026-05-01, version 11.7.2* This app is completely useless. Do not use. Had to give it one star just so this review could get through. It should be ZERO stars. ### 1/5 — Horrendous app *2026-04-13, version 11.7.2* I am 26 years old, I like to think I am technically savy. I spent 5 minutes looking for how to make a follow up appointment with my PCP for a physical, which I never found out how to do. I moved on trying to make a new patient appointment with my PCP and planned on putting in the message “annual physical” so that they would know. When I tried to make the new appointment it wouldnt show my PCP or doctors anywhere near me even with filtering my zip code and my home address. Instead it kept showing me doctors in Manhattan and Huntington, both 20 miles the opposite directions of me. I gave up and called the scheduling number and made my appointment the old fashioned way and just out of curiosity I asked the person on the phone if they received multiple complaints about the app to which they said daily. Northwell, whoever you got on your software or application teams, I’d suggest hiring competent people with all the money you guys have. ### 1/5 — Impossible Captcha Sequence *2026-02-10, version 11.6.4* The captcha verification sequence is literally endless. I spent 10 minutes tapping through dozens of images and nothing works. Horrible verification method. ### 1/5 — Huge downgrade *2026-02-02* I never write reviews. But this app is so bad now that I had to write one. On the old app I had my PCP saved and my insurance saved. This new “upgraded” app decided it wanted to get rid of that and now when I try to schedule an appointment with my PCP, it keeps recommending doctors 40 miles away from me. I can’t even make a follow up appointment with my PCP through this app… very confusing and I’m 27 years old… good lord anyone who doesn’t use technology has to use this app. I get Northwell is finally transitioning to Epic which is an amazing EMR (I don’t even know if that has anything to do with this app). But this app is horrendous and needs to be looked at because if I’m having this much trouble making a follow up appointment for an annual… good luck to anyone who has to set up intricate appointments with specific timing. **Developer response:** We're here to help resolve the issues you're experiencing! To give you the best possible support, we just need a bit more information. Please email us directly at mynorthwellsupport@northwell.edu and remember to include reference number INC5022842 so we can quickly assist you ### 1/5 — Login Troubles *2026-01-28, version 11.6.4* Impossible to login to. I would request a text message and once I click the link it tells me that there was an "error" and thats it. I called customer support and they pretty much told me that they can't help me. Not too sure what else I'm supposed to do in this situation. ### 1/5 — NOT USER FRIENDLY *2026-01-27, version 11.6.4* I cant even sign up it keeps asking for human verification and if i get passed that it keeps telling me theres an error in my application when there is none , HORRIBLE ! GARBAGE ! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-12-15, version 11.5.2* I love the new app can print my bloodwork scripts if I lost one and don’t need to leave the house, so much better and love that all my Northwell doctors can see my chart. ### 5/5 — Vital Health Care Tool *2025-12-13, version 11.5.2* MyNorthwell gives me the knowledge I need about my health so that I can be proactive about it’s care. Thank you Northwell Health for this important health care tool. ### 5/5 — Must go *2025-12-05, version 11.5.2* Great community! ### 5/5 — The current app *2025-11-24* It’s horrible to navigate and no radius to choose a doctor from. You have to scroll through multiple pages to find doctors in your area. It also asked you to input information multiple times that you’ve already entered. **Developer response:** Thank you for sharing this feedback. If you’re willing, please email mynorthwellsupport@northwell.edu with details (device type, app version, steps where you’re asked to re-enter information, and any screenshots). This will help us investigate and improve the experience. Please remember to also include reference number, INC5027648. ### 5/5 — I LOVE MY CHART!!!! *2025-11-20, version 11.5.2* I LOVE MY CHART!!!! ### 5/5 — Excellent service *2025-11-20, version 11.5.2* Very helpful staff ### 5/5 — Review *2025-11-18, version 11.5.2* I like having access to my medical records. Easy to review and understand. ### 5/5 — Great system, easier for all patients waiting to be connected to their health care providers. 🙏🙏🙏 *2025-10-25* Definitely more efficient than the old system !! **Developer response:** Hi - Thank you very much for your feedback. ### 5/5 — Mrs *2025-10-25, version 11.5.2* I love it… more easy and the accessibility to make appointment and paid bills is great ### 5/5 — MyNorthwell *2025-10-20, version 11.5.1* Huge improvement over previous app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*