# MyNTUC — user reviews > 52 indexed App Store user reviews of MyNTUC by NTUC, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/myntuc/id1147468575/reviews - App overview in markdown: https://appshunter.io/ios/app/myntuc/id1147468575.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (18 of 52) ### 1/5 — Unable to connect membership *2024-02-13, version 3.3.4* Keep getting the message that my registered email is not correct and is different from my membership, hence unable to connect to my membership. I have double checked many times and it is correct. ### 1/5 — Frustrated *2024-02-01, version 3.3.4* I have so much problem linking my app to my link account. I have tried many times, each time it reply that we are unable to do so and prompt me try again later. It was linked when I downloaded the app the first time but when I use it recently this happen. ### 1/5 — Poor app *2024-01-23, version 3.3.4* I forget how long already, years may be, still can’t link my card. Call help desk also no use. Tell them the problem also can’t settle. Don’t know what is this app for?! ### 1/5 — Unable to link membership *2023-10-30, version 3.3.2* Keep have this error 002 message “ we are unable to connect your membership” deleted and re-installed the app so many times still the same. ### 1/5 — Problem with logging in *2023-09-22, version 3.3.2* On good days, I remain logged in. After a certain update, I got logged out and cannot log back in be in through Singpass, apple or even google log in. Missed out on getting precious membership points. ### 1/5 — Unable to connect membership *2023-07-29, version 3.3.1* Very unstable app. Suddenly unable to connect membership. Even the chat robot also does not work well. Does not solve the problem. ### 1/5 — Terrible App *2023-06-24, version 3.3.0* Worst App ever!!! Emailed Customer Service & they reset my account but I was only able to log in for one day. The card type reflected is different on the App than what I have. Customer Service requested I input my card number they sent via email which is totally different from my physical card! The only reason I’m trying to use the App is for the digital card as I don’t wish to carry the physical card around. Very frustrating. I’m now wondering if NTUC even have a proper record of my membership. ### 1/5 — U need to change your app developer *2023-06-24, version 3.3.0* Not able to log in when you need to use it after making payment. Then there is a queue behind u while you desperately try to log in using whatever methods there are!!! Please do something about the functionality of this app. Thank you. ### 1/5 — Can’t find membership number *2023-06-20, version 3.3.0* Can’t find my membership number on the e-membership card and Contact Us leads to a chatbot. No option to email them either. ### 1/5 — Unable to connect membership *2023-06-01, version 3.2.1* Very disappointed to join this. Shouldn’t have waste my time and money. What’s the point of asking member to download app & it doesn’t work. Going to cancel membership once I get the opportunity to do so. This app doesn’t even deserve ANY star. ### 1/5 — No response *2023-05-10, version 3.2.1* Prompt me to pay membership fee, click the link given, always shows error page, talk to live agent, was asked to fill the form for enquiry, click the form button go to a blank page, uninstall and reinstall the app, prob persists What’s gg on???????? ### 1/5 — Unable to connect membership *2023-05-02, version 3.2.1* Unable connect membership despite being a member for a few months. Kept throwing same error and by the look of the reviews of this app I'm not the only one. ### 1/5 — Unable to view membership info *2023-04-15, version 3.2.1* Same case as others review. The app UI doesn't seem to update or refresh my membership information upon login. The link remains disabled. I’m a developer myself and i’m sure it doesn't take geniuses to fix this issue. Please fix it once and for all! ### 1/5 — QRcode not showing *2023-02-07, version 3.2.0* For some reason, the QRcode stop working and no matter what I do, I can get it to show. Delete app - done, relogin - done. All not working so it forces me to bring card to NTUC. 21st century already leh! Can someone fix it please ### 1/5 — Useless app *2023-02-06, version 3.2.0* I cant link at all after many attempts with the email and phone number i sign up with. Verified both and even deleted the account to reset up. Cant even see my e card. I have email confirmation of my sign up but looks like the app does not talk to that data base. ### 1/5 — App not working *2023-02-02, version 3.2.0* Me too having same issue unable to log in the app as it keeps telling me I’m not a member yet which is not true. Not sure what happened. Inuit was able to login a few months back but was unable to do so lately. It’s really frustrating and also there’s no indication where I can update the app. Please kindly do something as I believe I’m not the only one having this issue. ### 1/5 — Last Paid Membership Date Not Updated *2023-01-04, version 3.1.6* I paid 1-year membership until next year May 2023 via the website but didn’t reflect on this app, it is still showing the last paid until Apr 2022. 😪 ### 1/5 — Cannot open the app *2022-12-31, version 3.1.6* Try to open the app and keep receiving the prompt no internet connection or and th logi in page prompt oops something went wrong and try again. Very lousy app. First time using an app that had such problem ## Most critical reviews (10 lowest-rated) ### 1/5 — Only supports the latest iOS *2025-08-29, version 3.3.15* Please do backward compatibility testing as not everyone has the latest iPhones and iOS. Sigh, older folks have to buy newer phones just so to use ur app. That is not very considerate and caring for old people. My mum still uses IP8+ and I use IPx, we cannot update the iOS to the latest version because of Apple’s deliberate obsolescence. ### 1/5 — Unable to link membership *2024-11-07, version 3.3.9* From FAQ, I have updated my email & address on Linkpass and E-Services to reflect the same. But it still keeps saying that my membership is registered under a different email when it is not - as I receive the membership email on the same email. ### 1/5 — Keep asking to update but already most updated *2024-09-24, version 3.3.8* Why can’t run the Apps on IPhone 15. iOS and apps are already most updated. I use this apps almost daily. Please buck up and work on this now. ### 1/5 — Latest version is not loading for me to do *2024-09-24, version 3.3.8* I have been using MyNTUC app but today it kept prompting me to update. But when I tried to update it kept showing me the same old app and version. ### 1/5 — App is the latest but still prompt that need update *2024-09-24, version 3.3.8* I had deleted the app and download again but when open still tell me to update to version. There is nothing to update ady! ### 1/5 — App keeps telling me to update to the latest version to continue using *2024-09-24, version 3.3.8* The app keeps popping up a message to update and there is no update available in Apple App Store to do so. I could not use the app to earn my link points when I wanted to make payment! Seems like a useless app as of now. ### 1/5 — Keep asking to update *2024-09-22, version 3.3.8* Cannot access apps. The homepage keeps asking to download the new version, delete the apps and to upload the apps. It just go back to upload the new version and not able to open the apps ### 1/5 — Always cannot connect *2024-06-22, version 3.3.5* Worst app always cannot connect to the cloud need to reinstall always please improve your app connection frustrating ### 1/5 — Unable to log in after update *2024-04-20, version 3.3.5* Unable to log in after App update App page kept showing no connection ### 1/5 — Lousy App *2024-03-21, version 3.3.4* This App is terrible, a lot of times it will says I am not connected to internet to check my network. And it also can’t open after clicking the App it just went blank the whole time. Don’t even deserve one star. ## Most praised reviews (3 highest-rated) ### 5/5 — Information and benefits under one roof *2024-06-15, version 3.3.5* Very convenient to access members’ benefits in a single app. This is a platform to link to other apps owned by NTUC. ### 2/5 — frustrating *2025-11-14, version 3.3.18* I’d like a button to cancel my ntuc membership within the app without having to resort to calling the hotline (only available during working hours, which is inconvenient since I’m busy at work and in office all the time). What are we, in the pre-app age? Don’t be so greedy and make it so inconvenient for customers to stop giving you money. ### 2/5 — Lousy app *2022-11-05, version 3.1.5* Tedious using the app and no way In contacting customer service except from a feedback form and talking to a bot. Filling up the form and there’s no response. And the bot is on another level. Called the hotline wait from 1-5 followed by more options before you get to reach the press *8 and connect you to a real person. Customer service should change to robot assistance. Real person non existent. Changed my payment method successful, followed by another failed, so how? Which is correct? Get help from chat bot again and fill up feedback form or call in and go through the whole process. Frustrating to call nowadays esp for elderly, always get a robot answering machine. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*