# MyNYCERS

> View financial documents and manage appointments for NYCERS members. (iPhone/iPad app by New York City Employee Retirement System.)

- Source: https://appshunter.io/ios/app/mynycers/id1511060281 (this page in markdown: same URL + `.md`)
- Developer: [New York City Employee Retirement System](https://appshunter.io/developer/1511060280)
- Category: Finance
- Price: Free
- Rating: 2.10/5 from 147 App Store ratings · 51 written reviews indexed
- Age rating: 9+
- Requires: iOS 13.0 · 59 MB
- Languages: American English
- Released: 2020-07-01
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mynycers/id1511060281/reviews.md

## What is MyNYCERS?

- View select documents, such as 1099-R Statements, Option Election Letters and Pensioner Award Letters 
- Schedule, reschedule and cancel appointments 
- And more!

## Key features

- View 1099-R Statements
- Access Option Election Letters
- View Pensioner Award Letters
- Schedule appointments
- Reschedule appointments
- Cancel appointments

## What do users think of MyNYCERS?

Overall sentiment: negative

**Pros**

- 👍 Decent functionality once logged in
- 👍 Can complete tasks online without mailing forms

**Cons**

- 🐛 App not working/opening
- 🐛 Login issues (incorrect credentials, password reset failures)
- 🐛 Glitchy and buggy performance
- 🐛 Error messages frequently encountered
- 🐛 App crashes often
- 🐛 Website and app are insufficient
- 🐛 No app preferences available
- 🐛 Dark mode missing
- 🐛 Registration issues
- 🐛 Multi-factor authentication errors
- 🐛 OTP not recognized
- 🐛 Cannot update beneficiaries due to date picker issues
- 🐛 Password length limitations on app
- 🐛 Jailbroken device detection issues
- 🐛 Device compatibility issues
- 🐛 Slow app performance
- 🐛 Inability to apply/register
- 🐛 Confirmation/verification emails not arriving
- 🐛 Website locks users out for extended periods
- 🐛 Cannot view documents/1099s
- 🐛 App closes during PIN entry
- 🐛 Arbitrary error messages on forms

**Commonly reported bugs**

- App will not open after entering credentials
- Password reset link never arrives
- Multi-factor authentication error
- App does not recognize its own OTP
- App crashes often
- Date picker only allows selecting current date
- Password length limited to ~21 characters on app
- App states device is rooted/jailbroken when it is not
- Android version not downloadable or incompatible
- App freezes
- Confirmation/verification emails not received
- Website locks users out for five days without notification
- App closes when trying to get a PIN
- Cannot log in via the app, only website
- Cannot apply/register for membership
- Error messages when trying to log in
- Cannot access information due to error messages
- Cannot engage 'continue' on online forms

**Most requested features**

- Add Face ID login
- Implement dark mode
- Improve password reset process
- Allow longer password lengths
- Notify users of app updates via email
- Implement two-factor verification

## Recent user reviews (10 of 51)

All indexed reviews: https://appshunter.io/ios/app/mynycers/id1511060281/reviews.md

### 1/5 — App is not working!

*2026-08-03, version 1.0.63*

I have previously used the App, but recently after “updates” it will not open after entering my name and password. I have deleted the App (multiple times) and reloaded it, but to no avail. There is some bust in the app and it should be corrected. I can however log in via the website, however the functionality on the web is not ideal.

### 1/5 — Terrible

*2026-07-16, version 1.0.63*

I can’t even log in. App just freezes. As important as this app is, this is annoying and it’s exhausting. Just trash

### 1/5 — App Crash

*2026-07-14, version 1.0.63*

when i type my  credentential info, to login , it won"t log me in , i have to due from the google chrome, please fix this issues 😡😡😤😡😤🤬😖😣😠 ASAP

### 2/5 — The City of New York Should Be Ashamed…

*2026-05-08, version 1.0.63*

The application for the the retirement system for employees of the City of New York is an embarrassment to New York City. There’s no app preferences available and it’s glitchy AF! And what happened to dark mode?! It’s like somebody wrote this program on a 5.5” floppy disk and the city is just too cheap to upgrade. I pay way too much in taxes and they can’t even provide a decent app. SMH.

### 1/5 — Terrible terrible app

*2026-03-11, version 1.0.56*

MyNYCERS REALLY NEED TO GET IT TOGETHER WITH THIS APP IF YOU FORGET YOUR NAME OR PASSWORD YOU TRY TO RESET IT IT WON’T LET YOU RESET IT AND THEN SAYS ERROR TRY AGAIN AND IT’S REALLY A SHAME THAT THAT PEOPLE HAVE TO GO THROUGH THIS WITH THIS APP MYNYCERS THE COMPANY REALLY NEED TO INVEST IN THE BETTER APP. IT’S RIDICULOUS. WHAT YOU HAVE TO GO THROUGH.

### 1/5 — Doesn’t work

*2026-02-08, version 1.0.56*

My future feels secure

### 1/5 — App & website

*2025-10-13, version 1.0.55*

It really is a shame that NYCERS cannot invest some money into a much better app & website. Too many glitches and bugs. I’ll be more detailed and say it’s the sign on glitch! It’s totally bad! 
Once signed on, it’s pretty decent how you can become self sufficient and complete task online without mailing forms the antiquated way. 
Even after typing in the TOTALLY correct user & password, the system indicates that it’s incorrect 😐
Then, when you shoot for a password reset, the link NEVER arrives to your email on file!!
Get it together guys! NYCERS provides service to way too many folks to have an insufficient platform!

### 1/5 — no way to log on

*2025-10-07, version 1.0.55*

tried to get on with my phone,ipad,MS edge and google chrome without success multifactor authentication error. so i guess i have to hope they send me whatever the secure message was in the mail.bravo!!

### 1/5 — New app, zero star

*2025-10-01, version 1.0.55*

New app is garbage, it doesn’t even recognize its own OTP. No way to login on mobile phone with a non working app

### 3/5 — Frustrated member.

*2025-08-13, version 1.0.53*

Visit website for updates.. still unsuccessful. Visited office to request update… still not resolved. Tiresome!! Years of service remains incomplete. Needs a lot of work and attention!!

## Frequently asked questions about MyNYCERS

### What can I do with this app?

This app allows you to view important financial documents such as 1099-R Statements, Option Election Letters, and Pensioner Award Letters. You can also manage your appointments by scheduling, rescheduling, and canceling them directly through the application.

### Is this app free to use?

Yes, the application is available for free. There are no charges associated with downloading or using its core features.

### What kind of documents can I view?

You can view select documents related to your NYCERS membership. This includes tax-related documents like 1099-R Statements, as well as important letters concerning your pension options and awards.

### Can I schedule appointments with NYCERS using this app?

Yes, the app provides functionality to schedule new appointments with NYCERS. It also allows you to reschedule existing appointments or cancel them if your plans change.

## Version history (last 5 releases)

### 1.0.66 — 2026-08-05

- Various Fixes

### 1.0.65 — 2026-08-04

- Various Fixes

### 1.0.63 — 2026-05-05

- Various Fixes

### 1.0.62 — 2026-04-08

- Various Fixes

### 1.0.59 — 2026-04-02

- Various Fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*