# MyOchsner — user reviews > 112 indexed App Store user reviews of MyOchsner by OCHSNER CLINIC FOUNDATION, rated 4.70/5 from 3,314 ratings. - Source: https://appshunter.io/ios/app/myochsner/id1604261264/reviews - App overview in markdown: https://appshunter.io/ios/app/myochsner/id1604261264.md - Rating breakdown: 5★ 2,856 · 4★ 186 · 3★ 84 · 2★ 56 · 1★ 132 ## What do users think of MyOchsner? Overall sentiment: positive **Pros** - 🚀 Convenient access to medical information - 👍 Ease of communication with healthcare providers - ✨ Helpful features like appointment scheduling and prescription refills - 🔍 Timely access to test results **Cons** - 🔒 Security concerns regarding sensitive medical data - 🐛 Occasional login and technical issues - 📞 Difficulty reaching live support - 🤖 Lack of personalized responses from automated systems **Commonly reported bugs** - Inconsistent display of medical information - Unreliable virtual visit functionality - Inability to access spouse or family member's information **Most requested features** - Ability to compare previous test results - Option to delete old messages - Improved appointment scheduling and management - More seamless integration with external healthcare providers ## Newest reviews (15 of 112) ### 4/5 — No notification of appts or msgs *2024-07-17, version 10.8.5* As long as I remember to keep checking for updates, it’s great but I don’t remember to look everyday. ### 3/5 — Scheduling feature needs improvements *2024-06-21, version 10.8.5* If the intention of the app is to be a self-service model then you ought to restrict appt availability based on age and insurance limitations. For example, if a child’s shots can only be administered after July 1, then June 30 should not populate as an option when scheduling subsequent visits. ### 3/5 — Apple health app *2024-03-01, version 10.6.4* The app is good but i would personally prefer it work with the apple health app. But in my case it doesn’t work its not compatible im under the impression that it is possibly due to them not linking the systems on the apple side i would imagine it could be an easy fix i just hope they fix it soon ### 3/5 — Fantastic App but I FEAR the limitations of the Cybersecurity *2023-12-16* This is an Amazing App! It’s extremely helpful because basically everything you need is at your fingertips… records, communications, doctor notes, appointments, etc. I don’t have to call a nurse for a refill, I can just ask them through a text message. But I use this app very hesitantly, because I know that nothing on the internet is 100% safe from nefarious actions. I constantly fear that the great amount of my information, that is recorded on the Oschner system, will be stolen and used against me. Because of this unfortunate doubt in my head, I don’t feel like I can have a complete conversation with my health provider! The way that the system is designed, is to document everything. The entire conversation that I had with my Oschner doctor was typed up and added to my file on the MyOscner App, potentially for any cyberstalker to steal and post freely on the darkweb. I will never feel 100% safe while using the MyOschner App. ### 3/5 — Complicated *2023-10-10, version 10.5.1* This app seems too complicated for a 72 year old. ### 5/5 — So great *2023-10-04, version 10.5.1* It’s wonderful to be able to contact my providers with specific questions and get responses! If I need to be treated by an E- visit or a virtual visit, that is available too. ### 5/5 — Ochsner is by far the best *2023-10-04, version 10.5.1* All the doctors & staff are there for you ### 5/5 — Michael Bacon *2023-10-03, version 10.5.1* Dr.Bacon definitely listens to his patients concerns!!He is very thorough and I wouldn’t deal with any other physician than him!! He’s smart and also gives great suggestions!! ### 5/5 — Very Convenient *2023-09-27, version 10.5.1* I love using the MyOchsner App. It’s very convenient when scheduling appointments, asking questions to the providers, making payments before appointments, and seeing test results. 😊 ### 4/5 — Payment *2023-09-26, version 10.5.1* Unable to make electronic payment using app. Advised to call business office. Tried bank account and debit card but neither is accepted. ### 5/5 — Ochsner *2023-09-24, version 10.5.1* I’m very pleased of being a part of Ochsner they really care! I’m 56 years old started with Ochsner almost two years ago and never had so much care and pleasure going to the Dr. My whole care team is Awesome from A to Z and everyone in between. The app is a great tool also I can’t say enough. It’s a pleasure! ### 2/5 — Could be better *2023-09-22, version 10.5.1* The app is partly useful, I still schedule appointments by phone and I am unable to request refills on the app. All it’s really good for is analyzing my own test results.. ### 5/5 — Great app *2023-09-21, version 10.5.1* Everything I need in this application. Appointment schedule and reminders keeps me up on what information when and where location. Can pay my co-pay and outstanding balances. The best is to see the doctor visit notes , treatment and subscriptions given during the visit. And many more features. I love I can do these things from my cell phone or computer anywhere. Thanks I am enjoying MyOchsner app. Keep up the good work!! ### 3/5 — Great app… when it works *2023-09-20, version 10.5.1* Lately I’ve been getting a message that says “We couldn’t log you in right now. Please try again.” I have a fairly important message from my doctor and I’m trying to read it and I keep getting this message. This has been happening for the past few weeks. If something here is just getting overloaded and it’s not letting me in because there isn’t enough bandwidth then that needs to be resolved. Please fix this, and thank you in advance. ### 5/5 — Love this app *2023-09-20, version 10.5.1* I really do love this app especially after cancer took my ability to talk in 2014 because now I can get in touch with my drs make appointments or even reschedule or cancel if I have to so it has truly been a great help to me because my husband can’t always get the time at work to make a phone call for me as he is a delivery driver but with this app I can do almost everything and I really love the fact that I can see alll my test results and the in hospital part is great ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible UI *2025-06-20, version 11.3.2* The app is confusing, difficult to navigate and so complex that sending a message is almost impossible. Getting in touch with your doctor seems like a privilege since they have 3 days to reapond. It’s a great gatekeeper to the care we pay for. ### 1/5 — Communicating with care team *2025-04-25, version 11.3.2* Recent changes have made it difficult to ask simple follow-up questions and requests for prescriptions. Previously patients were able to communicate with a provider to ask a question and get a response now the only option is to request an evisit which requires answering questions that don’t apply. ### 1/5 — Unusable on iPhone *2023-11-12, version 10.6.4* Keyboard area covers up where password is to be typed. Has been like this for a while and continues be so. This app is current. ### 1/5 — Digital Medicine Program *2023-09-08, version 10.5.1* I religiously see Dr Gerald Breaux every six months as recommended. I am extremely pleased with his monitoring of my health and plan to continue to see him at the Hrove for many years to come. The poor rating of one star is directed toward your digital care team. I have openly requested not to participate in this program. The continuous request via messages to fill out questionnaires & provide permission for treatment Is viewed as harassment! Please have them stop sending me request to participate! Carl Leonard, 11/19/1952 ### 1/5 — Very poorly laid out. *2023-08-30, version 10.5.1* It is all about the convenience for Ochsner (and it keeps getting worse). The CEO of Ochsner should have to do one of these and see how clear the edit is to him. ### 1/5 — Terrible service to patients *2023-07-24* The doctor as the ability to block you from responding back. I had serious health questions about my Urinary system that were constantly getting under minded. I finally got a quick bland response an was blocked from texting with the doctor. I’ve already put in a complaint about this doctor but I doubt things will change. Legal action seems like the way these people want you to go. I mean who blocks their patients from asking questions. It’s not like I would be able to call because everything is automated responses or sends you to a front counter person who has no idea what’s going on ### 1/5 — Holes in the app *2023-01-17* Lack of human contact is a real negative on the portal. There are times when portal choices are inadequate. Examples fall into appointment, prescription and message choices. If an appointment needs to be virtual instead of in office it takes a good deal of messaging to get that confirmed. Prescriptions have nuanced. Dates, expirations, duplicates, all cause misunderstandings. Example: order written for three refills. One each month. Said prescription EXPIRES and becomes null and void. The administrator on your end misreads request and forwards the expired prescription back to the patient. The patient calls the pharmacy and it’s catch 22. Trying to get hold of any live person is a futile effort. Many many things in healthcare requires a response to correct a HUMAN ERROR. But portal doesn’t allow for that communication. Personally it’s very frustrating. I am not well. It’s so difficult to try to work within a system that doesn’t make a place for me. Even tried to communicate through chat. It said nobody is available. Lots of opportunities for improvement. ### 1/5 — No test results *2022-05-04, version 10.1.4* I and my husband have recently done testing either through UMC or Laf General and I can’t find any information from 2022. Last information is from 2021. When I used the MyHealth portal; I could find all my information in a matter of days. Very discouraging, I even attempted to get help via phone call and after 3 transfers; still no one could answer my questions. ### 2/5 — Way overly complicated! *2026-03-10, version 11.6.2* This app is so overly complicated and the simplest things are impossible to find or accomplish. Try to message your provider or respond to them, good luck figuring that out (it can be done, but it takes 10 minutes every time to stumble upon it). Just look at how many option are in the menu button (~40). Good luck choosing. The right one. ### 2/5 — 22 Bed soars *2023-10-06, version 10.5.1* This is not good on This is the worst of second stay ## Most praised reviews (10 highest-rated) ### 5/5 — Pleased *2025-03-21, version 11.2.5* Had my first virtual visit this week and had no problem at all. Had my youngest daughter with me as backup on the tech stuff. I just followed the directions sent with the e-checkin and connected with radiology and Dr came on after about a 2 minute wait. Was concerned because not a tech person at all and computers intimidate me, but I was very pleased with the connection, visit, and Doctor. ### 5/5 — Greatest hospital the staff and everyone that works there you are always welcomed with a smile *2024-01-09, version 10.6.4* Everyone at the ### 5/5 — Emergency room and hospital *2024-01-02, version 10.6.4* I appreciate all Oschner has done for me.they have taken excellent care of me I would especially like to thank Dr Copeland for actually saving my life diagnosing a life threatening uti the nurses and every one in the hospital were excellent. They took excellent care of me. ### 5/5 — Review *2023-11-28, version 10.6.4* Everything in one location is great. ### 5/5 — I’m very impressed *2023-10-12, version 10.6.3* I’m loving the quick service that I have been receiving since I moved back I was referred to try ochsner hospital and it has been great service so far ### 5/5 — Love Ochners *2023-10-11, version 10.5.1* I would never go anywhere ,but Ochners They have been taking care of me ever science I had my first stroke, 11 years ago! They make me feel like family! ### 5/5 — Great App *2023-10-06, version 10.5.1* Very useful and user friendly. ### 5/5 — Easy Peasy *2023-10-05, version 10.5.1* This App is very user friendly. Once you set up it is easy to do whatever. I look up test results, send messages to my MD, like, insurance needs a pre-authorization, schedule appointments, add other portals to this one. You can make payments, look up specialty physicians. I love the app and it makes health care so easy and fast. Go ahead… give it a go ; ). You can go to settings and set up facial recognition ( which is really nice). ### 5/5 — Good review *2023-10-05, version 10.5.1* This app is awesome. Contains so much information at my fingertips. Love it. ### 5/5 — MyChart app *2023-10-05, version 10.5.1* I really love using this app, it’s so easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*