# MyOncor

> Electricity service management and outage reporting tool. (iPhone/iPad app by Oncor Electric Delivery Company LLC.)

- Source: https://appshunter.io/ios/app/myoncor/id1474439673 (this page in markdown: same URL + `.md`)
- Developer: [Oncor Electric Delivery Company LLC](https://appshunter.io/developer/1474413540)
- Category: Utilities, Business
- Price: Free
- Rating: 2.80/5 from 184 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 26.0 · 168 MB
- Languages: American English
- Released: 2019-09-23
- Data updated: 2026-08-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/myoncor/id1474439673/reviews.md

## What is MyOncor?

More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. 

Features include:

REPORT OUTAGES
•	Report power outage and street light issues.
•	Check your current outage status and your outage history.
•	Track estimated restoration times quickly from your mobile device.
•	View outage information using current location or Google Maps.

MANAGE NEW SERVICE REQUESTS
•	Start and track new service for your construction project
•	Manage multiple properties and locations
•	Access builder and developer resources

REAL-TIME ONCOR NEWS UPDATES
•	Read articles from Oncor’s blog, The Wire
•	Find important safety information to keep you and your family safe before, after and during severe weather
•	Receive energy efficiency tips to help manage your energy consumption and save on your electric bill
•	Stay up-to-date with Oncor social media accounts

*To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.

## Key features

- Report power outages
- Track outage status and restoration times
- Manage new service requests
- Access builder and developer resources
- View real-time Oncor news and safety information
- Receive energy efficiency tips

## What do users think of MyOncor?

Overall sentiment: negative

**Pros**

- 👍 Easy to use (for some)
- 💡 Streamlined outage reporting (for some)
- 🚀 Fast updates (for some)
- 👍 User-friendly interface (for some)
- 💡 Informative content (for some)

**Cons**

- 🐛 Crashes and freezes frequently
- 🐛 App is buggy and not ready
- 🐛 Does not work when needed most
- 🐛 Slow to load information
- 🐛 Cannot add address or provider
- 🐛 Useless for outage reporting
- 🐛 Data mining browser used
- 🐛 Does not care about customers
- 🐛 Nonfunctional and worthless
- 🐛 Impossible to set up
- 🐛 Horrible app
- 🐛 Waste of time
- 🐛 Not helpful
- 🐛 Broken after updates
- 🐛 White screen on launch
- 🐛 Invalid information errors
- 🐛 Does not remember user info
- 🐛 Not compatible with older phones
- 🐛 Requires updates during outages
- 🐛 Cannot download
- 🐛 Frozen app
- 🐛 Submit feature not working
- 🐛 Error messages on input
- 🐛 App doesn't load data
- 🐛 Updates break the app
- 🐛 Convoluted setup process
- 🐛 Cannot add location
- 🐛 Doesn't remember user
- 🐛 Cannot select power retailer
- 🐛 Doesn't work anymore
- 🐛 Forces data mining browser
- 🐛 Outdated databases
- 🐛 Providers not in system
- 🐛 Billing entity info incorrect
- 🐛 Useless for profile building
- 🐛 Auto input not added
- 🐛 Guessing provider
- 🐛 Not as good as it used to be

**Commonly reported bugs**

- App crashes frequently
- App freezes often
- App does not work during outages
- Slow loading times for outage maps and chat
- Cannot add address or retail provider
- Outage reporting fails with incorrect billing entity information
- App forces use of vendor's data mining browser
- Databases appear to be never updated
- App does not remember user information after updates
- App requires updates during critical outages
- App fails to download
- App is frozen and cannot be deleted/reloaded
- Cannot report outages
- Address not found errors
- App does not load any data, redirects to blank page
- Last update broke the app
- App opens to a white screen and nothing else
- App shows invalid information errors during signup
- App does not work at all or is confusing
- App only works when it wants to
- App is not compatible with older iOS versions
- App breaks Siri if Speech Recognition Access is enabled
- App setup is convoluted and locks up
- Cannot add location due to confirmation errors
- App does not remember user credentials
- Cannot select power retailer
- App does not work anymore
- App forces users to use a data mining browser
- App databases are outdated
- Providers are not in the system
- Billing entity information submitted is incorrect
- App does not allow profile building
- App does not have auto input like other apps
- Users have to guess their provider
- App is not as good as it used to be

**Most requested features**

- Add auto input for saved info
- Improve provider selection process
- Allow users to add their own providers
- Make outage maps load faster
- Ensure app works offline or with low connectivity
- Allow app to use configured default browser
- Update databases regularly
- Improve app performance during high demand
- Provide estimated time of restoration
- Allow users to report outages without issues
- Fix app crashes and freezes
- Make app compatible with older devices
- Allow users to report outages during an outage
- Fix the submit feature for outage reports
- Improve the UI/UX
- Allow users to update the app easily
- Fix issues with speech recognition access
- Allow more than 24 ESDI locations
- Provide a direct link to the app store instead of Sharepoint
- Fix issues with reporting outages
- Improve the app's ability to remember user information
- Allow users to select their power retailer
- Fix the white screen issue on launch
- Improve error handling for invalid information
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality
- Add dark mode
- Improve outage map functionality on smartphones
- Allow users to report outages without issues
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/myoncor/id1474439673/reviews.md

### 3/5 — Update

*2026-07-08, version 5.13.0*

The app repeatedly said it needs and update and sends you back to the App Store…pay your programmer to fix it

### 1/5 — Sucky app

*2026-06-18, version 5.13.0*

"chat with Sara" needs to be updated or find a human who can be a virtual assistant.  This app wouldn’t let me provide my feedback bc it was negative.. so I’m proving feedback in the app store for everyone to read. DONT download this app. It’s cheaply made and the quality isn’t even basically good.

### 1/5 — Not as good as it used to be even.

*2026-05-19, version 5.15.0*

This is the worst app. Didn’t save my info from before the upgrade. Made me retype everything because they were too lazy to add auto input like other apps. Then had to guess at which of the results was my provider until I “got it right”. Stupid.

### 5/5 — Thankful

*2026-01-25, version 5.13.0*

Thankful for all those that are still working to restore power.  Prayers to all those hanging in there.

### 1/5 — Waste of Time

*2025-03-05, version 5.2.0*

Not helpful

### 1/5 — Does Not Work When You Need It Most

*2025-03-04, version 5.2.0*

The download for this app is huge. Worse yet, it does not work when you need critically important information. It is slow in bringing up chat with a service teams. The outage maps are slow if not impossible to load using cellular accounts…when home WiFi has no power. You’d think that Oncor would have made the app lean and functional for times when power is out and demand is high. But they’re a government-backed monopoly with no incentive to serve the end users. Poor performing. Don’t bother.

### 1/5 — Cannot put in address or retail provider

*2025-01-06, version 5.1.0*

Tried entering my address and was told to put an address that was part of my energy providers service area. I think I know where I live and I think I know who provides my energy. Sigh.

### 1/5 — Repot outage doesn’t work

*2024-08-12, version 4.11.0*

Will fail every time there is an outage report saying billing entity information submitted is incorrect. I used the name this application automatically provided me when typing in the it in. 

Useless as the app doesn’t even allow you to build a profile with info required either.

### 1/5 — less than useless for the security minded

*2024-06-04, version 4.10.0*

app refuses to utilize the CONFIGURED DEFAULT BROWSER. you are left with the vendor’s data mining browser!  that said, the databases seem to be never updated. i cannot add my location because none of my providers, past or present pass muster. good luck folks

### 1/5 — They hate their customers

*2024-05-29*

This app doesn’t need to exist. They do not care that your power is out. Everything is automated and they do everything they can to prevent you from getting updates. Thank god I’m paying 30% more in 2024, and have no choice but to use this absolute dumpster fire.

## Frequently asked questions about MyOncor

### What can I do with the MyOncor app?

The MyOncor app allows you to instantly access your account, report power outages and street light issues, and check your current outage status. You can also track estimated restoration times, manage new service requests for construction projects, and access builder and developer resources. Additionally, the app provides real-time news updates from Oncor, safety information, and energy efficiency tips.

### Is the MyOncor app free to use?

Yes, the MyOncor app is completely free to download and use. There are no in-app purchases or advertisements within the application.

### Who is eligible to use the MyOncor app?

To use the MyOncor app, you must be a customer within the Oncor Electric Delivery service territory. The app is designed specifically for individuals and businesses receiving electricity from Oncor.

### How do I report an outage using the app?

You can easily report a power outage or street light issue directly through the app. Simply navigate to the 'Report Outages' section and follow the prompts. You can use your current location or Google Maps to provide relevant information.

### Can I track the status of a new service request?

Yes, the app allows you to start and track new service requests for your construction projects. You can manage multiple properties and locations, and access important resources for builders and developers.

## Version history (last 5 releases)

### 5.17.0 — 2026-07-16

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.

### 5.16.0 — 2026-06-12

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.

### 5.15.0 — 2026-05-05

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version allows you to subscribe to outage push notifications and view past notifications. It also includes enhancements to outage tracking and bug fixes to improve the customer experience.

### 5.14.0 — 2026-02-24

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.

### 5.13.0 — 2025-12-17

MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.

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## More apps by Oncor Electric Delivery Company LLC

- [Damage Patrol](https://appshunter.io/ios/app/damage-patrol/id1522526326)
- [Field Resource Management App](https://appshunter.io/ios/app/field-resource-management-app/id6755494347)

All apps by Oncor Electric Delivery Company LLC: https://appshunter.io/developer/1474413540

## Related topics

[oncor](https://appshunter.io/ios/topics/oncor) · [my oncor](https://appshunter.io/ios/topics/my-oncor) · [vmdaec outage map](https://appshunter.io/ios/topics/vmdaec-outage-map)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*