# MyPelican — user reviews > 66 indexed App Store user reviews of MyPelican by Pelican Credit Union, rated 4.90/5 from 10,423 ratings. - Source: https://appshunter.io/ios/app/mypelican/id1579923157/reviews - App overview in markdown: https://appshunter.io/ios/app/mypelican/id1579923157.md - Rating breakdown: 5★ 9,642 · 4★ 433 · 3★ 132 · 2★ 43 · 1★ 173 ## What do users think of MyPelican? Overall sentiment: positive **Pros** - 👍 Excellent service and commitment - 👍 Family culture and local vibes - 🚀 Fast transactions - 👍 User-friendly mobile app - 👍 Great customer service - 👍 Secure and safe banking - 👍 Easy to navigate - 👍 Comprehensive features **Cons** - 🐛 App crashes and login issues - 🐛 Errors with account balance updates - 🐛 Zelle function not available - 🐛 ATM issues - 👎 Confusing account management - 👎 Dislike the new app design **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - App crashes on update - Account data loss **Most requested features** - Checking account default option - Dark mode - Advanced analytics dashboard ## Newest reviews (13 of 66) ### 3/5 — There need to be updates to the app. *2026-08-15, version 3.35.1* The app is so far behind in technology. Credit Union doesn’t have to mean behind in the times or poor technical services. ### 3/5 — Payments *2026-07-18, version 3.35.1* Pelican needs to set up accounts where payments can be made from primary banking account……for free ### 2/5 — unable to access mobile app *2026-06-03, version 3.27.2* If you do not update your phone to ios 18.4 it will not allow you to access the mobile app. ### 2/5 — Colorful on dashboard *2025-12-13, version 3.27.2* It s nice to have a creative idea but it is not always better for someone who has blind color. It s better to keep it simply as black and white bec bank balance or payment s very important responsible ### 5/5 — Great job *2025-11-23, version 3.27.2* We love all or out prairieville branch employees. Always so helpful and friendly. You guys rock. ### 4/5 — Colors *2025-11-04, version 3.27.2* I liked the original colors better ### 5/5 — Love my credit union *2025-10-12, version 3.27.2* Very helpful and useful ### 5/5 — Best mobile bank ever *2025-05-30, version 3.23.1* Best features and more ### 5/5 — Zelle *2025-05-22, version 3.23.1* I can’t add people to my Zelle list but it won’t let me and when you try to get into contact with support they are unavailable ### 5/5 — Pelican is 1 *2025-02-28, version 3.19.1* I been with Pelican over 30+ years, and they are patience and go over and above for there customer, I wouldn’t change to no other credit union. ### 3/5 — Fix the issues please *2025-02-08, version 3.19.1* I love the app but lately no matter what time of the day or night-it says that is having trouble updating so I cannot check what has cleared my account. ### 5/5 — Exceptional *2025-01-15, version 3.19.0* I have had the best service and commitment from PSCU since becoming a member in 2004. I started with only having my personal checking and savings but recently added my company account there as well because no other bank comes close in comparison to PSCU. I love the family culture and local vibes from the personnel of the company! It’s been a great ride! ### 5/5 — Great credit union *2024-12-23, version 3.18.0* I love Pelican,they’re awesome, and it’s so easy to make payments on the app ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT UPDATE *2026-06-27, version 3.35.1* New app version currently won’t go past home page ### 1/5 — Screen *2026-05-31, version 3.34.1* Can’t see my bank account after the update. Nothing happens after initial screen pops up. ### 1/5 — Latest update doesn’t work *2026-05-29, version 3.34.1* Was forced to update to the latest version. My app is now stuck on the opening screens with the magnolias on it. I’m unable to login at all ### 1/5 — Horrible *2025-09-21, version 3.27.0* The app is sorry. I can never unlock my card when I need it. It always says card issue. I have to wait hours or a few days for it to unlock. When I call customer service, they act like they don’t know what I’m talking about. And Zelle won’t let me send or receive anything. ### 1/5 — Never works when I need it *2025-06-25, version 3.24.0* App usually works fine but then will just not work for me whatsoever. Often times when I need it to work. I’ll cut my card off and it will still allow money to be pulled from it. Then when I eventually go to turn the card back on the app is having issues where it can’t update my account and nothing works. This will last for a day or 2 sometimes. It’s ridiculous that I have a problem Ike this. ### 1/5 — Card control feature need improvement! *2025-04-26, version 3.17.0* Card control feature need improvement! NO OPTION TO: 1. Temporary LOCK/UNLOCK CARD 2. Block International Transactions 3. Block high risk merchant transactions e.g. gas station 4. Block out of region transactions ### 1/5 — Zelle is gone *2025-01-27, version 3.11.4* They disabled the ability to send and recieve money through Zelle. I make the majority of all my payments through Zelle. Now I have to switch banks. 👎🏻👎🏻👎🏻 ### 1/5 — another Bank thanks *2024-11-22, version 3.18.0* Thanks for the help and not helping me I been with them and in my desperation for financial support and help I’ve been with them since 2000 the lady gives me the runaround and denies me In the future im looking for another Bank thanks kiaa ### 1/5 — Update *2024-01-17, version 3.9.0* Every time there’s a update on this app it will kick me out and won’t recognize my account information or has a error on updating the balance and it won’t let you click on anything just that there is a loading error pops up every time please fix this issue ### 1/5 — No servers working *2024-01-16* Cannot get the app or website to work to view my account as of today. ## Most praised reviews (10 highest-rated) ### 5/5 — Love MyPelican *2026-06-03, version 3.34.1* Awesome app! Very detailed and informative. Easy to understand and operate 💯 ### 5/5 — Glad to be a member *2026-05-19, version 3.34.0* I am very happy with the types of accounts and options. Online back is fairly easy. I appreciate my interactions with the associates, they have all been very helpful. ### 5/5 — Mike Miller *2026-04-19, version 3.33.0* Moving on up ### 5/5 — Ease of use *2026-02-21, version 3.27.2* Very user friendly App. Easy to use and understand. Overall Pelican is a great credit union and I would highly recommend to anyone looking to join. ### 5/5 — Gratitude *2026-02-14, version 3.27.2* I am so happy that I joined the Pelican State Credit Union Bank. They treat me like family. I always did never let me down. Reliable I just wanna get the whole staff a good report. from Tamika, Waynetta, Shanice, and let’s not forget Miss Pamela Thomas. God bless y’all and have a great Valentine’s Day. ### 5/5 — Congratulations *2026-02-02, version 3.27.2* Awesome ### 5/5 — transfers for acts *2026-02-02, version 3.27.2* It is so easy to move money from different accounts. ### 5/5 — Best Credit Union Ever *2026-01-29, version 3.27.2* They are the best. The service is great, the rates are low. The app is awesome! ### 5/5 — Customer service *2025-11-28, version 3.27.2* Awesome ### 5/5 — Service *2025-11-24, version 3.27.2* Number One --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*