# MyPetsWellness — user reviews > 227 indexed App Store user reviews of MyPetsWellness by VetsFirstChoice, rated 4.70/5 from 2,490 ratings. - Source: https://appshunter.io/ios/app/mypetswellness/id971941597/reviews - App overview in markdown: https://appshunter.io/ios/app/mypetswellness/id971941597.md - Rating breakdown: 5★ 2,137 · 4★ 155 · 3★ 37 · 2★ 45 · 1★ 116 ## What do users think of MyPetsWellness? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient appointment scheduling - 💡 Helpful for managing pet's health **Cons** - 🐛 Frequent loading issues - 🐛 Unreliable functionality - 🐛 Unable to access pet information **Commonly reported bugs** - App gets stuck on loading screen - Unable to log in or receive verification codes - Pet profiles show incorrect information **Most requested features** - Ability to modify/cancel appointments - Access to pet's medical history and records - Option to manage multiple pets in one appointment ## Newest reviews (18 of 227) ### 3/5 — Loading screen *2026-08-14, version 3.1.2* Every so often the app will freeze on the load screen, I have to then delete the app and reinstall it just to make it work again. ### 2/5 — Please Wait? *2026-05-18, version 3.1.2* I love this app when it works. Most of the time when I open it, I get a spinning arrow and “Please wait.” Please help! ### 3/5 — Good When it Works *2026-05-05, version 3.1.2* The app itself is fine but I have to delete and reinstall every time I want to use it. Otherwise I have the please wait loading spinner that never goes away. ### 1/5 — Unreliable access *2026-04-30, version 3.1.2* The app is great when you can access it. It will work for a couple months and then I will lose access. The app will just continually clock. I have to contact our vet’s office every few months to get a new code to access it again. It’s easier to just call the vets office and not use this app. ### 1/5 — Quit working *2026-04-24, version 3.1.2* Was great when it worked.. haven’t been able to get past loading screen just like everyone else. Deleting and reinstalling doesn’t work either. Fail. ### 1/5 — Always Loading *2026-04-05, version 3.1.2* I can never use the app, because it is constantly on the loading screen. Even after deleting and redownloading. It’s useless. ### 1/5 — Horrible App *2026-04-01, version 3.1.2* This app has never worked properly. I’ve had to delete and reinstall it so many times that I refuse to use it any longer. I wish my vet would go back to the previous app. ### 1/5 — Never works *2026-04-01, version 3.1.2* My app just sits and spins. I can never get any functionality to work properly. ### 1/5 — Terrible App *2026-03-24, version 3.1.2* I constantly have to delete the app and then redownload it in order to be able to use it. I wish my vets office would find a different app to use because the fact that I can’t go into it every time I need to without deleting it and then redownloading it is annoying. ### 3/5 — Fine but never loads *2026-03-13, version 3.1.2* Something very annoying that keep happening to me is I have to keep deleting and redownloading it because it always GETS STUCK on some loading screen ### 1/5 — Refreshing constantly *2026-03-11, version 3.1.2* Need to constantly delete the app because it doesn’t load when opened and continues to just “refresh”. ### 1/5 — App doesn’t work *2026-02-28, version 3.1.2* Every time I open the app it is stuck loading. Whether I am home on wifi or at the specialists office trying to pull up information it doesn’t work. Would be ideal tool, but it’s been broken for months. ### 1/5 — Terrible *2026-02-22, version 3.1.2* App never works ### 1/5 — Bad Connection *2026-02-15, version 3.1.2* It never connects to the correct vets office. ### 2/5 — Loading issue *2026-02-07, version 3.1.2* Will there be an update to fix loading issues? ### 1/5 — Not working *2026-02-07, version 3.1.2* Does not seem to be functional. ### 1/5 — Terrible app. Vets BEWARE! *2026-01-27, version 3.1.2* Supposed to provide a registration code so you can log in but it never does. Disheartening ### 1/5 — Fix Bugs!!! *2026-01-27, version 3.1.2* They need to have an update for this app more than once a year. It’s constantly buffering with the little cat face and the mouse going around the head. I can never get into it to make appointments or check either of my dogs notes. This app needs a total overhaul. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t load *2026-07-25, version 3.1.2* Can’t contact support. App just spins and spins. Data never loads. ### 1/5 — Loading screen *2026-07-22, version 3.1.2* App used to work for me but now I can’t get past the “please wait” loading screen. It just spins indefinitely. ### 1/5 — Wish it was usable *2026-07-09, version 3.1.2* This app has never worked properly and for the the longest time now it just has a loading logo. Cannot access any usable features because of this which is frustrating. Please do better! ### 1/5 — App never works *2026-06-28, version 3.1.2* I’ve used this app a few times to try and schedule my appointments, chat with my vet, etc. I have had to uninstall and reinstall it several times. It never loads. It stays on the loading screen and loads and loads and loads and loads and loads then goes no where. It’s very frustrating. ### 1/5 — Customer support is nonexistent *2026-06-11, version 3.1.2* I continuously get a code that doesn’t work, so I can’t even create an account. I have 2 sick pets and my phone service from my country home does not work. I have reached out to “support” a dozen times- literally a dozen times- and I have never once received a response. They obviously don’t care at all. Would not recommend this app to anyone. I wish my vets office would find a better way. You guys SUCK. ### 1/5 — Doesn’t work *2026-06-10, version 3.1.2* The app worked for a while but just get spinning wheel now ### 1/5 — App is trash. *2026-06-09, version 3.1.2* App is trash. Logins expire after so long and the only way to log back in is to completely delete the app, reinstall, and go through registration again. ### 1/5 — Doesn’t work *2026-06-05, version 3.1.2* The app will not open. It continuously “loads” and is therefore useless. ### 1/5 — International users are not considered to use the app *2026-05-29, version 3.1.2* The overall app is ok. Would get a mediocre rating of 3 Stars, but the fact that the app is not available for Non-US Apple Accounts is just cheap. ### 1/5 — 🥺 *2026-05-08, version 3.1.2* It never works… it just spins. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenience *2026-07-28, version 3.1.2* App has improved immensely and easy to use! ### 5/5 — 😊 *2026-03-23, version 3.1.2* LOVE the Docs and the work staff! Kind and pleasant! ### 5/5 — Easy appointment *2025-07-14, version 3.1.2* Easy to use app ### 5/5 — Awesome! *2024-12-17, version 3.1.2* Simple to navigate and gets job done! ### 5/5 — Great Tool *2024-12-14, version 3.1.2* Recently changed vets and this new one has the app. Makes it so easy to pick a suitable time for an appointment. ### 5/5 — MyPetsWellness App *2024-10-24, version 3.1.2* The app is easy to use and well organized. ### 5/5 — Family Vet *2024-10-12, version 3.1.2* Been taking my dogs here for years. Excellent service always and awesome personnel. Wouldn’t trust my dogs anywhere else ### 5/5 — Amazing! *2024-10-04* I love this app! It’s organized, easy to find information and keep track of appointments and upcoming vaccinations needed. I’m so relieved this has current information straight from my vet. With four pets, this is extremely helpful! ### 5/5 — I like it *2024-08-12, version 3.1.1* I’ve only used it once, but it was intuitive and easy to use to book my pet’s wellness visit. ### 5/5 — Kandies first visit *2024-05-22* Kandie had her first visit with you on May 21, 2024. We were nervous, but I knew that getting her looked at was overdue. The doctor was very forthcoming with her health and explained to me that x-rays were an necessity. He explained the x-rays to me showed them to me, provided her with great care and even gave me an estimate on her teeth. I will be calling about getting her teeth done so far our first experience was a good one. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*