# myPhonak Junior — user reviews > 44 indexed App Store user reviews of myPhonak Junior by Sonova AG, rated 4.60/5 from 1,044 ratings. - Source: https://appshunter.io/ios/app/myphonak-junior/id1541313920/reviews - App overview in markdown: https://appshunter.io/ios/app/myphonak-junior/id1541313920.md - Rating breakdown: 5★ 841 · 4★ 93 · 3★ 51 · 2★ 16 · 1★ 43 ## What do users think of myPhonak Junior? Overall sentiment: positive **Pros** - 👍 Easy to use - 🎨 Kid-friendly design - 🔊 Helps with hearing - ❤️ Grateful for the app **Cons** - 🐛 Connectivity issues - 🔌 Requires internet connection - 📱 App icon too young for older users - ⚙️ Limited customization options **Commonly reported bugs** - Can't save custom settings - Hearing aids keep reverting to automatic mode - App only connects to one hearing aid at a time **Most requested features** - Ability to connect multiple hearing aids - Laptop/desktop version of the app - Apple Watch compatibility - Option to change app icon ## Newest reviews (13 of 44) ### 3/5 — Good, could be better … *2026-04-18* I use the app to monitor my sons usage of the aids when in school and I love how it now has the ‘find hearing aid ‘ when one gets slung - I spent 2 hours hunting one down in the car as the ‘hot area’ of the location was a 1/4 of the car and I couldn’t find it until I removed my sons seat, and it was in the isofix point. If the find hearing aid could make a beep of something on the missing hearing aid, this would be a game changer. As my Son is forever chucking them **Developer response:** Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. Please visit our Product Support Center: https://www.phonak.com/en-int/support. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com or you may check the device with your Hearing Care Professional Regards, Sonova Support Team ### 2/5 — Bryan hi *2025-05-06* Doesn’t stay on the program that I put in ,just flips back to automatic all the time ,tell me do I have to leave it on my browser and no close my browser ? Kind regards b r cooper **Developer response:** Hi, to avoid this behavior we recommend to switch off tones from the smartphone settings, e.g., system tones, touch tones, keyboard tones, screen lock tones, screenshot tone, app sounds as well as notification tones from messages (e.g. SMS, email and push notifications). For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team ### 2/5 — Can’t use for more than one child *2025-05-05* Can’t seem to set it up for more than one child. I have 3 children, all with genetic need for hearing aids. Frustrating that the app isn’t functional for them all! **Developer response:** Hi, please note the myPhonak Junior app is designed to be used with only one child's hearing aids at a time. Only one can be actively connected and controlled at any given moment due to Bluetooth protocol restrictions. To use the app with multiple children, you need to install the app on separate devices and connect each device to the corresponding child's hearing aids. This way, each child will have their own individual connection and control within their respective app. Regards, Sonova Support Team ### 3/5 — Location tracking needed *2025-04-16* Would be great if updates to this app could include location tracking for when children misplace or lose their hearing aids. Other specific hearing aid locating apps cannot recognise my child’s phonak hearing aids but the Phonak app doesn’t have this functionality. Frustrating! Good app apart from this oversight. **Developer response:** Thank you for the feedback. We will forward your suggestion to our developers team. Regards, Sonova Support Team ### 4/5 — Totally suggest for yonder and! Older kids with Phonak hearin’ aids…. 😎😎 *2025-03-23* I love this app it’s been helpful along my hearing aid journey! But I did have a… flunk with the app during my third trimester of my eighth grade year! But I’m still in it lol, But! I asked my hearing aid specialist and she fixed it and Leo (the app lol if you’re wondering who I was talkin’ abt ^_^) has been with me since when I was in kindergarten! But other than that I LOVE THIS APP my hearing aid lady I forgot her name but I’m not gonna tell anyone it tho…. But thank you Phonak for being there for me throughout the years! ❤️❤️ **Developer response:** Thank you so much for taking the time to leave an excellent rating. We really appreciate! Regards, Sonova Support Team ### 3/5 — app icon *2025-03-13* I’m 17. the icon is embarrassing to have on my phone. is there any way you can implement a way to change the icon? there are many different apps that already do this. this would mean i can put it on the hotbar for easy access as having a cartoon bear on my screen at all times is just not it **Developer response:** Thank you for your feedback, we'll pass your suggestion on to our development team. Regards, Sonova Support Team ### 3/5 — Pretty good *2025-01-27* It’s easy to work, connect to my hearing aids, and navigate the app. I just wish there was a laptop version for school. I’m a HOH college student and I use my laptop more than my phone **Developer response:** Thank you for your feedback. We will pass your remarks to our developers team. Regards, Sonova Support Team ### 3/5 — Makenzie Porter *2024-10-08* It’s ok it’s not the best lol **Developer response:** Hi, could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Support Team. ### 4/5 — App logo *2024-09-08* The app is good but being a twelve/thirteen yr old the app icon a bit to young for ppl over ten so could you maybe give options on the app logo? **Developer response:** We will forward your feedback to our developers team about the app logo. Regards, Sonova Support Team ### 5/5 — Thank you *2024-08-15* I love this app. It helps me a lot. I used to not hear in my left ear, but now that I have this hearing aid and this app helps me a lot so thank you!!!!!!!!!!!!!!!!!!!!!!!! **Developer response:** Thank you so much for taking the time to leave an excellent rating. We really appreciate! Regards, Sonova Support Team ### 2/5 — Helped a lot *2024-06-13* It is very easy to use and it helps with volume control **Developer response:** Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Regards, Sonova Support Team. ### 5/5 — María j Aparicio *2024-04-27* Estoy muy contenta con estos audífonos, porque la recepción auditiva es la adecuada para mi. No obstante tengo dificultad en la parte de manejar la tecnología, ya tengo 87 años y como verán llegué un poco tarde Eso es lo que me dificulta un poco en la adaptación, pero sigo insistiendo hasta vencer este inconveniente. Gracias **Developer response:** Thank you so much for taking the time to leave an excellent rating. We really appreciate! For any help and support, please contact us at: apps@sonova.com Regards, Sonova Support Team ### 3/5 — Good, but… *2024-04-08* Its a good app, but you can’t use it without an internet connection, and since I don’t have cell service, I can’t use it away from home… **Developer response:** Hi, please note the internet connection is needed only during the pairing process. To assist you further, could you please send details of what you’re experiencing to our customer support at: apps@sonova.com Regards, Sonova Support Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Nutzlos *2026-08-14* Die Hörgeräte lassen sich nicht verbinden. Frustrierend. **Developer response:** Thank you so much for sharing your experience with us We sincerely regret the inconvenience caused. We recommend you follow the troubleshooting steps in the below link: https://www.phonak.com/en-int/support/knowledge-base/articles/is-my-mobile-phone-compatible-with-the-myphonak-junior-app https://www.phonak.com/en-int/support/knowledge-base/articles/myphonak-junior-app-pairing-with-compatible-hearing-aids If the issue persists, please contact us via a form in the following link: https://product-support.phonak.com. Regards, Sonova Support Team ### 1/5 — Seriously *2026-06-23* Sucks at connecting and is so uinhelpfull **Developer response:** Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app.We recommend you to follow the steps given in the below link. https://www.phonak.com/en-us/support/knowledge-base/articles/myphonak-junior-app-pairing-with-compatible-hearing-aids.For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team ### 1/5 — おかしい *2025-07-19* 繋がらない ### 1/5 — Kopplung nicht mehr möglich *2025-01-01* Es ist nicht mehr möglich die Hörgeräte mit der App zu verbinden. Als „Kopfhörer“ funktioniert es. Sehr ärgerlich, wenn es nicht mehr funktioniert. **Developer response:** We recommend you to follow the steps given in the below link. https://product-support.phonak.com/s/article/Why-can-t-the-myPhonak-Junior-app-pair-with-my-hearing-aids?language=de For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team ### 1/5 — Bateria *2024-07-30, version 1.3.0* Brakuje poziom baterii. ### 1/5 — Worthless *2024-01-18* Can’t connect to Bluetooth **Developer response:** Hi, Could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team. ### 1/5 — Cannot save setting adjustments *2023-11-05* It’s a fine app to use, but if you cannot save what you select, what’s the point? **Developer response:** Hi, Could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team. ### 1/5 — Complaint *2023-04-03* It only connects to one of my hearing aids at a time **Developer response:** Hi, could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team. ### 1/5 — Schlecht… *2023-02-26* Ich kann die Hörgeräte nicht mit der my phonak App Koppel ist ok da es kinderhörheräte sind… Jedoch kann ich *nichts* ändern zb. transparenzmodus wird nicht übernommen! Diese App ist ein Graus **Developer response:** Hi, Could you send details of what you’re experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team. ### 1/5 — 배터리 잔량 확인 불가 *2022-11-02* 샘플 화면에서 제시되는 배터리 잔량이 실제로는 확인이 되지 않습니다 **Developer response:** Hi, could you please be more specific about the issue you're facing with the app and send details of what you’re experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team. ## Most praised reviews (10 highest-rated) ### 5/5 — 포낙.나의동반자 *2026-05-13* 나는.포낙만 있으면 됩니다 **Developer response:** Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team ### 5/5 — About this App *2026-05-11* It can let you connect your hearing aids to this app **Developer response:** Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team ### 5/5 — Won’t connect *2026-05-05* Won’t connect **Developer response:** We recommend you to follow the steps given in the below link. https://www.phonak.com/en-us/support/knowledge-base/articles/myphonak-junior-app-pairing-with-compatible-hearing-aids.For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team ### 5/5 — So good *2026-03-10* It helps me hear so much since I have hearing loss I can change the adjustments of my hearing aids I love it!!! **Developer response:** Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! ### 5/5 — Application inutile *2026-02-17* Je suis aveugle et cette application me propose des solutions auditives Donc je vais chez un orthodontiste qui me dit que je me suis trompé d’application, mais donc je dois brûler les créateurs de cette application MDR c’est une blague je ne pensais ce n’est pas une blague. Ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah **Developer response:** Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. For assistance and troubleshooting resources, please visit our Product Support Center: https://www.phonak.com/en-int/support. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team ### 5/5 — Hearing aid app *2026-02-11* I like this app **Developer response:** Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team ### 5/5 — 🦻🏻 *2025-07-26* Really good for turning the sound up or down on my hearing aids **Developer response:** Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Regards, Sonova Support Team. ### 5/5 — Question *2024-12-22* I like the app, but are there any plans to make this compatible with Apple Watch? That would be ideal for young kids who are likely to get a watch before a phone and more practical for them to use to make adjustments at school like going from the classroom to the gym or cafeteria. Thank you. **Developer response:** Thank you for your feedback. We have forwarded your suggestion to our developers team. Unfortunately, there is no timescale available at the moment, but we will certainly notify our users as soon as the Apple Watch becomes compatible with the myPhonak app. Regards, Sonova Support Team ### 5/5 — Connectivity problem *2024-08-19* I am currently unable to connect my aids to the app. They work fine with other Bluetooth applications on my phone. Any advice please? They used to connect fine. **Developer response:** Hi, Could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Support Team ### 5/5 — It is cool but… *2024-08-16* I need to use the app to adjust my volume so that’s annoying **Developer response:** Hi, Could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Support Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*