# myPhotoVault — user reviews > 105 indexed App Store user reviews of myPhotoVault by Cricket Wireless, LLC, rated 4.70/5 from 6,708 ratings. - Source: https://appshunter.io/ios/app/myphotovault/id1463219700/reviews - App overview in markdown: https://appshunter.io/ios/app/myphotovault/id1463219700.md - Rating breakdown: 5★ 5,752 · 4★ 559 · 3★ 194 · 2★ 67 · 1★ 136 ## What do users think of myPhotoVault? Overall sentiment: neutral **Pros** - 🚀 Fast download/upload - 💡 Useful storage solution - 👍 Great service - 🔒 Secure photo storage **Cons** - 🐛 Glitchy/unstable app - ⏱️ Slow loading/syncing - 🔍 Limited accessibility - 💤 Poor customer support **Commonly reported bugs** - Photos not uploading/downloading properly - Unexplained storage plan changes - App crashes and freezes **Most requested features** - PC/web access to photos - Improved delete/organization features - Reliable syncing and backup ## Newest reviews (13 of 105) ### 4/5 — Needs Smart Search *2026-08-12* This just needs a smart search feature and the ability to tag people so you can easily find photos. The photos get buried in your entire photo backup and it makes it more difficult to find your specific photos compared to other apps. This is the only thing holding me back from buying the unlimited storage option. **Developer response:** Thank you very much for your feedback. We will be sure to share this with our team. We are glad you like our app overall. Thank you for being a valued user! ### 4/5 — No *2026-07-30, version 1.10.22* No ### 4/5 — Not backing up videos in background *2026-06-26, version 1.10.22* Have to open app once in awhile but free unlimited storage is great ### 2/5 — Not all *2026-06-03, version 1.10.11* It’s not all the photos tho ### 2/5 — Used to be great *2026-05-25, version 1.10.11* Been using app for years with no issues but this latest update has caused the app to constantly crash 5 seconds after opening it despite deleting and redownloading countless times. Can’t backup anything as of lately because of this issue. Please fix it ### 2/5 — Storage Space *2026-05-02, version 1.10.2* There isn’t enough storage space and not an option to remove duplicates. ### 1/5 — Update didn’t work *2026-02-23, version 1.9.4* I’m so upset. I was so excited to see there was an update in hopes the app will finally be working as intended. It still does not work. I can’t view any of my videos it constantly loads and loads and app just glitches and shuts off. Please fix. ### 2/5 — It’s like dial up *2026-02-17, version 1.9.4* This app sucks. If I want to attach a picture to an email or a post I’m making. I have to find the picture on the app then download it back on my phone. Also even if my phone shows full bars for signal it takes forever for the pictures to load. What a waste of time. ### 3/5 — Photo *2026-02-07, version 1.9.0* The app is amazing, but it glitches and it keeps logging me out every time I open the app ### 1/5 — Does not work *2026-01-27, version 1.9.0* This app is garbage. I pay for it with my cricket plan and it does not work at all. Constantly freezes and crashes. Cannot view pics or videos. They need to add a serious update. ### 4/5 — 4 stars *2025-12-23, version 1.9.0* It’s all right, I guess ### 1/5 — Horrible app *2025-09-29, version 1.6.84* I downloaded this app, got all my photos transferred to it and deleted the ones on my phone. Now I don’t have a single photo in this app. Where are my photos??? Don’t use this app!!! ### 1/5 — Doesn’t work *2025-08-20, version 1.6.84* Downloaded the app. It is frozen ## Most critical reviews (10 lowest-rated) ### 1/5 — Bla *2026-06-11, version 1.10.22* Can’t get it to work ### 1/5 — Not working *2026-06-08, version 1.10.11* Saying backing up photos the circle still there doing nothing not backed up in 2 months already. ### 1/5 — Photos are safe is a lie *2026-06-03* I downloaded a lot of photos to the vault as part of my access with cricket, which I have on autopay so it never lapsed. I was grossly misled in thinking my photos were safe after logging back in after an extended period of time to find all of my photos were gone. Talk about memories that I wanted to tuck away for awhile… so obviously the phone offloads the app. Log back in several months later to look for something and its ALL GONE. I write support asking WTH happened? I’m paying for this access as part of my bill. They said since I hadnt logged in within however many months, they get deleted and that I was emailed several times. Way to go with formatting emails that look and feel like SPAM and phishing attempts… as well as naming them under Asurion, which didnt click as MyPhotoVault. Grossly misleading and very disappointed. **Developer response:** We are glad to confirm that both your accounts have been located and all your photos are safe. Please reach out to us on email if you face any issues in the future. Thank you for being a valued customer. Photos Support We are sorry to hear about your experience. We never delete any photos if you are an active Cricket customer eligible for higher storage limits. If you are not enrolled in an eligible program, we provide multiple reminders to re-activate your account with a simple sign-in. Please reach out to us again on the photos-support@asurion.com and we will try our best to get your photos back. Thank you, Photos Support. ### 1/5 — Crashes *2026-05-10* I’ve used this app for about a year now to back up old photos and then got a new phone, the newer iPhone constantly has the app crash. Multiple times it will show there are no photos, and any action then crashes the app and black screens before going back to home. Transfering photos worked just fine that’s why 2 stars. But other than that the app is unusable currently. **Developer response:** We are sorry to hear that. Kindly reinstall the app and sign back in to resolve this issue. Please reach out to us at photos-support@asurion.com for any concerns. Thank you Photos Support ### 1/5 — Doesn’t open *2026-05-10, version 1.10.11* I just did the update and the app won’t open. Opens and crashes. Please fix. ### 1/5 — App malfunction *2026-05-07, version 1.10.2* App started great but can’t access my photos anymore and app won’t stay open long enough to chat or contact customer support ### 1/5 — All gone *2026-05-06, version 1.10.2* Every photo all 500+ and video’s gone after the latest update. Have tried several times to reset app and they will not appear. Can’t believe I trusted this as my only backup option. ### 1/5 — Trash *2026-05-06, version 1.10.2* I upload my photos but they never finish downloading. Trash app!! ### 1/5 — Deleted everything *2026-05-03* I had 90 GB of data backed up. After most recent update everything is gone. Shows blank thumbnails where pics and vids once were. When I open the app it closes automatically in about 10 seconds. Uninstalled, restarted phone and reinstalled app, no difference. Uploading data now takes even longer. Less than 10 pics took 32 hours to upload while on a stable, high speed wifi connection. **Developer response:** We are sorry to hear that. Please reach out to us at photos-support@asurion.com, so that we can look up your account and resolve this concern. Also, please visit our website at https://myphotovault.asurion.com/ to confirm all your data is safe. We should be able to resolve this, so please do reach out. Thank you Photos Support ### 1/5 — Please let’s figure this out *2026-04-11, version 1.9.4* My cricket plan says it comes with 150GB cloud storage but when I downloaded the app, it says I only get 2GB? Please help me resolve this issue. Thank you ## Most praised reviews (10 highest-rated) ### 5/5 — Add on *2026-07-28, version 1.10.22* Free dont forget to use it ### 5/5 — Bugs resolved *2026-07-14* I had a few issues with this app but the support channel was very helpful and resolved all of them. I was very upset by everything, but they made it right! I am a happy user again. **Developer response:** We are sorry to hear that. Thank you for your email on the support channel. We are looking into your concern and hope to resolve it soon. Thank you, Photos Support. ### 5/5 — Ayuda *2026-05-28, version 1.10.11* Entro a la aplicación y me saca 😣 ### 5/5 — Buenísima App *2026-05-28, version 1.10.11* Super buena la App para almacenar tus recuerdos ### 5/5 — I love it *2026-05-15, version 1.10.11* Because I don’t have any problems with it and it’s a good app. ### 5/5 — Highly recommended!! Read below *2025-12-23* Absolutely love this app, no problems whatsoever. I don’t understand why others have issues, it’s just common sense. It’s just an app to store photos and videos and it helps me keep my phone clean and I have plenty of storage. **Developer response:** We are so glad you like the app! Thank you for being a valued user! ### 5/5 — App not working *2025-09-09, version 1.6.84* Hello the app is frozen and will not load. Can we have this fixed so I can access my photos? ### 5/5 — Great app *2025-08-08, version 1.6.84* Absolutely love this!!! ### 5/5 — Great service *2025-01-11* This service that its included with my cricket package saved me money on my iCloud subscription by keeping all my photos, video backed up all in one place. Definitely great service to utilize!! **Developer response:** We are so glad you like the app! Thank you for being a valued user! ### 5/5 — I really like it *2024-08-25, version 1.6.80* It holds a lot of pictures --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*