# myPioneer Personal Assistant

> Secure video chat and business collaboration with trusted professionals. (iPhone/iPad app by Pioneer Federal Credit Union.)

- Source: https://appshunter.io/ios/app/mypioneer-personal-assistant/id1319051146 (this page in markdown: same URL + `.md`)
- Developer: [Pioneer Federal Credit Union](https://appshunter.io/developer/577523501)
- Category: Business, Finance
- Price: Free
- Rating: 4.60/5 from 504 App Store ratings · 13 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 16 MB
- Languages: American English
- Released: 2017-12-04
- Data updated: 2026-09-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mypioneer-personal-assistant/id1319051146/reviews.md

## What is myPioneer Personal Assistant?

myPioneer Personal Assistant lets you securely interact with professionals you trust as if you were to “POP in” to their office.  The app allows you to video chat and conduct business all in one simple tool. 
 
While you are on the video chat with the professional, you will be able to do the following:
Communicate in a personal face-to-face experience.
See educational and informative content your professional displays for you.
Upload documents or images requested by the professional.
Review contracts or agreements the professional has prepared.
Provide approvals on documents and terms and conditions.
Sign agreements and contracts.
This app is a safe, enjoyable, and effective way to communicate with your trusted professional while you are on the move.  To learn more about myPioneer Personal Assistant, please visit our website:  www.pioneerfcu.org/.
 
* Data service charges may apply through your wireless carrier.
 
© 2017 POPin Video Banking Collaboration, LLC.  All rights reserved.

## Key features

- Secure video chat
- Face-to-face communication
- Content sharing
- Document upload
- Contract review
- Digital approvals
- Agreement signing

## What do users think of myPioneer Personal Assistant?

Overall sentiment: negative

**Pros**

- 👍 Polite and great service
- 💡 Teleconferencing with bank
- 💡 Video call feature
- 💡 Amazing bank feature for night shift workers
- 👍 Clear call and video quality
- 👍 Great app for banking

**Cons**

- 🐛 Does not work consistently
- 🐛 Won't work
- 🐛 App states user is in a call when not
- 🐛 Terrible app, makes managing auto loan a nightmare
- 🐛 Minimum payment set at $2,000 is unrealistic
- 🐛 Cannot view or edit scheduled payments on the app
- 🐛 Requires calling to make changes to scheduled payments
- 🐛 So glitchy
- 🐛 Constantly disconnected
- 🐛 3 minute queue never connects
- 🐛 Unable to connect via app for months

**Commonly reported bugs**

- Login issues
- App not working properly
- App incorrectly indicates user is in a call
- Minimum payment amount incorrectly set
- Inability to view or edit scheduled payments
- App disconnects frequently
- Queue for support is not connecting

**Most requested features**

- Support link for troubleshooting
- Improved app functionality for non-PFCU customers
- Ability to view and edit scheduled payments within the app
- Option to set recurring payments that are visible/editable in the app

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/mypioneer-personal-assistant/id1319051146/reviews.md

### 5/5 — Polite and great service

*2026-02-07, version 1.1.819*

This team is the best and hv helped me out

### 1/5 — Does not work consistently

*2025-04-25, version 1.1.819*

I’m always having trouble signing in or getting it to work properly

### 1/5 — Won’t work

*2024-08-27, version 1.1.626*

Does not work

### 1/5 — App states I’m in a call when that clearly isn’t the case

*2024-02-06, version 1.1.626*

As stated in the title. And since there’s no support link, I have no idea how to troubleshoot it.

### 2/5 — Terrible App. Makes banking managing my auto loan a Nightmare.

*2023-08-28, version 1.1.626*

I have an auto Loan with PFCU that I’ve had for about 4 years. This app hasn’t improved AT ALL. Trying to make a payment requires a ridiculous run around in steps if you don’t bank with them as well. Then you get to where you should be able to make a payment, BUT it has a minimum payment set of $2,000! How many of us are making $2000 payments on a recurring basis?! 
TWICE I had to call and set up automatic payments and then you can’t even VIEW these on the app. You can’t edit. Remove info. You have to call, and wait, again, to make any changes at all to your scheduled payment and you have to do it at least 3 days in advance. 
I will likely never get another loan with them all because of the terrible App quality and function.

### 5/5 — Grateful

*2023-07-26, version 1.1.626*

Thank you for your services

### 1/5 — So glitchy

*2022-10-12, version 1.1.626*

Constantly disconnected, 3 minute queue never connects. Can’t do what I need over the phone and it’s been months of being unable to connect via this app. Even after deleting and reinstalling, using Wi-Fi, cellular, and public wifi. So frustrating.

### 5/5 — SUPERSTAR SERVICE LAURA SMITH MSR

*2021-09-29, version 1.1.409*

She provided extraordinary customer care TUESDAY 28 September 2021 with your video chat service and I appreciated her patience and understanding. She was awesome. Thank you! Please recognize her for her excellent customer service skills. Your loyal customer Major Pete Amaya US Army Military Police Corps

### 5/5 — Great

*2021-05-10, version 1.1.383*

Fantastic

### 5/5 — Amazing Feature!

*2020-04-06, version 1.1.247*

I am in the process of opening a new account with Pioneer Federal CU. I live in a small town now and wanted to bank where I live and support a more local bank, instead of a nation wide one. I have always had an account with one of the “big banks” and they don’t have this awesome feature, which is surprising to me! I never knew you could teleconference with your bank. I needed to use this feature because right now all bank lobbies are closed and they understandably needed to verify my identity before continuing my application. I am looking forward to banking with Pioneer in future!

## Frequently asked questions about myPioneer Personal Assistant

### What does myPioneer Personal Assistant do?

This app allows you to securely connect with trusted professionals through face-to-face video chats. You can conduct business, share educational content, upload documents, review contracts, and provide digital approvals and signatures.

### What are the key features of this app?

Key features include secure video conferencing, personal face-to-face communication, content display by professionals, document and image uploads, contract review, and the ability to provide approvals and sign agreements digitally.

### Is there a cost to use myPioneer Personal Assistant?

Based on the provided information, the app is free to use. However, data service charges may apply through your wireless carrier.

### What kind of professionals can I connect with using this app?

The app is designed for secure interaction with 'professionals you trust.' While not explicitly listed, this implies a range of service providers with whom you have an established relationship.

### How does this app improve communication with professionals?

It offers a safe, enjoyable, and effective way to communicate by enabling face-to-face video interactions, document sharing, and secure transaction capabilities, all while you are on the move.

## Version history (last 5 releases)

### 1.1.819 — 2024-11-21

Improved flow and bug fixes

### 1.1.810 — 2024-10-07

Improved reliability and workflow

### 1.1.626 — 2022-06-29

Improved reliability and workflow

### 1.1.618 — 2022-05-19

Improved reliability and workflow

### 1.1.612 — 2022-05-07

Improved reliability and workflow

## Apps similar to myPioneer Personal Assistant

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| --- | --- | --- | --- |
| [FBHub](https://appshunter.io/ios/app/fbhub/id1540376285) | 2.4 (49) | Free | Business |
| [Ridley's Family Market](https://appshunter.io/ios/app/ridleys-family-market/id1571298670) | 3.2 (187) | Free | Business |

## More apps by Pioneer Federal Credit Union

- [myPioneer Mobile](https://appshunter.io/ios/app/mypioneer-mobile/id985793948)

All apps by Pioneer Federal Credit Union: https://appshunter.io/developer/577523501

## Related topics

[my pioneer personal assistant](https://appshunter.io/ios/topics/my-pioneer-personal-assistant) · [pioneer federal credit union](https://appshunter.io/ios/topics/pioneer-federal-credit-union)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*