# my.plan — user reviews > 34 indexed App Store user reviews of my.plan by plan.com, rated 5.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/myplan/id1500810742/reviews - App overview in markdown: https://appshunter.io/ios/app/myplan/id1500810742.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (19 of 34) ### 1/5 — Very poor app, same as customer service . Avoid *2024-06-14* The app does nothing at all, it refuses to let me view or manage any aspects of our multiple lines. Can’t view invoices, spending caps, manage billings - nothing. When trying to fix this, or anything, through customer service, the experience is actually worse. ### 1/5 — RIP OFF COMPANY DO NOT USE *2024-04-05* I’ve just been charged £1300 for my phone being on in the Caribbean for a few days . I made a couple of calls on WiFi and that was it but their data usage costs are absolutely outrageous!!! A disgusting company … stay away from them … lots of hidden charges and basically a scam . I cannot wait to finish the contract and leave . STAY CLEAR !!!!! ### 1/5 — Poor service premium price *2024-03-01* Constantly have issues staff are trained to deflect blame rather than solve issues ### 1/5 — SCAM!! *2023-12-02* Do not use will scam you out of everything you have, change you over the odds without giving you a new phone. You will never Win, horrible people. God will give them what they deserve. ### 1/5 — Do not move to plan *2023-12-01* Moved to plan and the first call was great. After that the customer service has been awful. Was suppose to Have a call back after a agent was suppose to Listen to a call recording and not had one it’s been 4 months🙄 Made a complaint online vie the complaint process and got a email Back to say that it’s Been resolved and now the complaint is closed. I’ve not Even had anyone speak to me Regarding my complaint . Crap service Can’t keep there word ### 1/5 — Do not use this company *2023-07-31* I feel like I have been completely scammed! Can’t get out of this contract, have been over charged every bill. Can never get through to anyone and they promise you money they will never give you. AVOiD at all costs!!! ### 1/5 — Bunch of idiots and scam *2023-07-24, version 2.0.7* This people are just scam first time in my life will hear when you are not using your phone and connected to home Wi-Fi or office Wi-Fi that your data will be on. In 2 days was told my data is finished when I have been using my office Wi-Fi and home Wi-Fi. What a scam please and please avoid this company at all cost. THEY ARE SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM ### 1/5 — Useless *2023-06-25* The app doesn’t allow me to see the bill, my contract, usage so it’s a waste of time. ### 1/5 — Avoid at all costs *2023-04-21, version 2.0.7* I’d rather take a number 2 in my hand and clap, than give this company another penny of my money. After 3 years of being tied in to 4 extortionately over priced phone contracts next month I finally get away from this company. Never ever again will I make the stupid costly mistake of agreeing to something over the phone. Promised the earth and delivered me nothing, and then once cancellation period has lapsed they got you and there’s no getting out. ### 1/5 — My plan fraudsters *2023-04-11, version 2.0.7* This company is an absolute disgrace!! Daylight robbery avoid do not get sucked in otherwise they trap you!!! Can’t wait until my contract ends ### 1/5 — Complete scam company *2023-04-02, version 2.0.7* Was 18 months into a 3 year contract with O2 who I’ve been happy with for years, after a phone call where they make it all sound great they read out the T&Cs very quickly while making you read something on a screen so you can take it in. Ended up with a new 3 year contract with my existing phone for more money I was paying and getting less data / minutes / signal and customer service than I had before. I should say no customer service. I hope the owner of this fake company gets what’s coming their way ### 1/5 — Plan.Com *2023-03-06, version 2.0.7* Trying to download app for my mobile phone information, keep getting links to games and anything but the info I require. Link sent over via email from Plan. No help whatsoever. ### 1/5 — They are overall a SCAM company *2023-01-06* The only training that they get is How to speak fast enough with people so they don’t understand the conditions and how to hook people with false promises and half truths. I’m really hoping they’ll get bankrupt soon and the company sets fire. The people in there have no morals for taking advantage of people like this. They never tell you how much are the fees that you’ll have to pay if you want to end the contract (your monthly payment times the number of months left from the contract eg. 40£x 24months=960£ ) OUTRAGEOUS!! I never seen a policy like this at any company ever! Biggest scam that I ever encountered!! I have the same problem as everyone, I can’t log into the app, I was told I will pay 32.5£, but I’m being charged 39£, apparently VAT which was not mentioned. The minutes aren’t even unlimited (they are limited to “fair usage”-so they can rip you off some more) ### 1/5 — Awful *2023-01-02, version 2.0.7* I was sold that this was an EE account and I wasn’t given anything to read before I signed the agreement and now I’m stuck for a 3 year contract. Plus sometimes I’m unable to make out going calls when this is my main works phone Do not sign up with them!!! ### 1/5 — Stay away from this phone company *2022-11-08, version 2.0.7* Absolute rip off, called when I was away and told no one working the weekend to talk to me. Charges are well over the top for add ons etc. please stay away from these guys. Really regret getting a phone with them, can’t wait to move onto a proper phone company. ### 1/5 — My.plan *2022-11-02* I received the hard sell from this company, claiming they could reduce my mobile bill. An O2 customer for years, I was told by their representatives that they were an O2 partner, too late I discovered my mistake and was locked in to a 3 year contract. I’m yet to receive an invoice, despite their claims that it’s accessible in the app. Avoid this company like the plague. The app doesn’t work. Their customer service is diabolical and the company is listed offshore to avoid litigation. Beware!! ### 1/5 — My.Plan terrible app *2022-10-17, version 2.0.7* Don’t get this app, I can’t even get it to open now. Having tried unsuccessfully to download my usage reports and invoices I will have to bin this. ### 1/5 — Don’t get roped into this company or app. *2022-09-06* The app is terrible, I can’t log into it, it refuses to recognise the email it uses to contact me!!!!! customer service are completely useless. they force you to use the app to access any account info. I haven’t been able to view any bills in months! Roll on contract end! ### 1/5 — Terrible customer service *2022-02-03* Can’t sign in to app, can’t see my invoices, can’t access my voicemail and when I ever manage to speak to anyone I just get fobbed off with a blasé attitude!!! Worst business phone network I’ve ever had the pleasure of dealing with! And I’m locked in for 3yrs 😫🤦‍♂️ Really would advise against this company ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammers / lies / shady long contracts *2026-08-04* I would strongly advise others to avoid this company. In my experience, the customer service and support have been extremely poor. They lock customers into lengthy three-year contracts and then continue renewing them, making it very difficult to leave. I also found that what was promised during the sales process did not match what I was later billed for. Communication was inconsistent, and I felt misled by the information I was given. Overall, my experience has been very disappointing. I believe the company focuses more on keeping customers tied into long-term contracts than on providing good service. I would recommend reading the contract carefully and considering other providers before signing up. ### 1/5 — Worst mobile provider I’ve ever used *2026-07-02* I chose plan.com for my business and it has been, without question, the worst experience I've ever had with a mobile provider. My services were suspended because of an overdue payment. I paid the balance, but more than a week later my outgoing calls still hadn't been restored. I was repeatedly told there were no restrictions on my account and that everything was fine, yet I still couldn't make a single call. The most ridiculous part was that every time I tried to call from my phone, I was redirected to 02. 02 kept telling me they couldn't help because I wasn't their customer and that I needed to contact plan.com instead. So I was left in a situation where I couldn't even contact my own provider from my own phone. This is my business number. Their failure to restore my service cost me clients, work and caused an unbelievable amount of stress. In the end I had no choice but to switch to another provider simply so I could make phone calls again. Avoid at all costs!! ### 1/5 — Scam *2026-06-11* Terrible service and app ### 1/5 — rip off *2026-01-11* My plan Is an ansouloute shower. i have had to close buisness to become career and they want me to pay £1500 to cancel my contract the most uncompasionate ppeople's ve come across during my process . I really hope ofcom or someone gets these scammers shut down . scum ### 1/5 — Scammers!!! *2025-09-03, version 2.2.1* Most horrible experience with this company ### 1/5 — Connectivity *2025-05-08* Cant ever log on/in ### 1/5 — Case *2025-03-28* Absolutely rubbish app it doesn’t never work. I can never log on. Don’t bother ! ### 1/5 — Complete scam! *2024-10-14, version 2.2.1* I’ve been stuck in contracts that I can’t get out of unless I pay over £450 since 2019! I was misled by O2! ### 1/5 — Shambles *2024-07-26, version 2.2.1* Don’t bother, absolute scammers, customer service abysmal. Lock you into massive contracts without mentioning VAT. Hopefully enough complaints to citizens advise will close these clowns down ### 1/5 — Total scam. The app is designed to give delayed readings *2024-07-05* If I could give them negative rating I would. I recently received a bill of over £400 after using this app to check my data daily on my new account. I received a text last week saying I was over my limit. I checked the app immediately and found I still had more than half my data unused, so thought it was a bot sending out a text to encourage you to buy the overpriced Bolt on data package. I did not buy this as I trusted the ‘live account data’ on the app. This happen once more a few day later. And again I immediately checked and yet again my data spend was still under half the allocation. A day later I checked the app again and I was still well under half my data allowance however later that day my call to my partner was ‘intercepted’ by Plan.com call centre and I was told I had over spent on my data by 6gb. And as a result my bill was now at over £600. When I protested and said I had checked the app that morning, I was told that the app doesn’t update that quickly!!! This in my view is pure fraud. DO NOT TRUST THIS COMPANY. ## Most praised reviews (3 highest-rated) ### 5/5 — Phone contract *2024-02-23* Used them for 12 months, seems ok so Far, same as being with o2 ### 5/5 — Superb! *2020-07-12* Amazing people! ### 5/5 — Awesome!! *2020-07-12* User friendly and everything I need at my fingertips. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*