# myPLDT Smart — Easily manage your accounts!

> Unified account management for PLDT, Smart, TnT, and Sun services. (iPhone/iPad app by Smart Communications, Inc..)

- Source: https://appshunter.io/ios/app/mypldt-smart/id1441493352 (this page in markdown: same URL + `.md`)
- Developer: [Smart Communications, Inc.](https://appshunter.io/developer/484950612)
- Category: Utilities, Productivity
- Price: Free
- Rating: 1.29/5 from 89 App Store ratings · 53 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 78 MB
- Languages: English
- Released: 2019-05-13
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mypldt-smart/id1441493352/reviews.md

## What is myPLDT Smart?

Manage all your accounts in PLDT, Smart, TnT, and Sun with myPLDT Smart – your one-stop app! Monitor your data-usage in real-time, check your balance and pay bills, discover new exciting offers and customize your plan with just a few taps. To guarantee a seamless experience, you can send your feedback through our easy-to-use app survey.

## Key features

- Manage multiple accounts
- Real-time data usage monitoring
- Check balances
- Pay bills
- Discover offers
- Customize plans
- In-app feedback survey

## Recent user reviews (10 of 53)

All indexed reviews: https://appshunter.io/ios/app/mypldt-smart/id1441493352/reviews.md

### 1/5 — Useless app without support from pldt when you raised ticket

*2024-09-25*

Useless app without support from pldt when you raised ticket

**Developer response:** Let’s work together to resolve this issue, SherrwinUser. You can file a ticket again through the myPLDTSmart app by clicking “View Account,” then “Manage Account,” and choosing “Repair.” You may also send a PM to PLDT, where you will be asked for account information for verification. Thank you. - Eli

### 1/5 — Worst app design

*2023-09-03*

I have been in the Philippines since Dec. 2022 and I am surprised that a company like PLDT has a poorly designed app that is so frustrating to use, I hope this that not reflect the technical skills of the Filipino.

**Developer response:** Allow us to assist you, Magnumxprs. May we know what specific concern did you encounter in the app? Feel free to update your comment so we can assist you immediately. Thank you! - Yla

### 1/5 — Service not available

*2023-05-26*

Service not available, service not available, service not available. Not sure why I bothered to load this app….

**Developer response:** We're here to help, *Skidoctor*. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

### 1/5 — I can login to the website but not in this app

*2023-05-12*

It says invalid format to my password. Jeezz

**Developer response:** We're here to help, Jimcpu. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Rose

### 1/5 — Sub par app from the nation’s leading telecommunications company. What a cliché

*2023-05-09*

App is poorly designed, lacks continuity, lacks required instructions, leaving the user to figure out how to get around the app or how to complete a task on their own. 

For instance, to view an ebill, turns out the ebills are password protected.  Yet, as a new customer, I have not received instructions on how the password were set.  Hence, good luck with that!

**Developer response:** We're here to help, D.ss. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the sign-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

### 1/5 — Useless

*2023-03-03*

I can’t add my account, it just says that it’s invalid

**Developer response:** We're here to help, Alariv63. Perform the basic troubleshooting steps below: 1. Exit MyPldtSmart App and try to register again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Try again to add your account. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

### 1/5 — Almost useless UI

*2023-01-23, version 2.0.1*

This app needs work.

### 1/5 — Trash

*2022-06-07, version 2.0.1*

Doesn’t work. Bad UI/UX

### 1/5 — Poor security design

*2022-05-14, version 2.0.1*

I have 53 apps on my iPhone that were installed via the App Store. These apps all use the face recognition built into the iPhone.  Two of these apps are GigaLife and MySmartPLDT. They are the only two apps that are not designed properly for face recognition. After 24 hours on ether app you must login with phone number and password and face recognition won’t allow logon.  Of the 53 apps 5 are apps with banks and financial institutions.  I have  reported this numerous times and it is very frustrating. Apps with exposure to many thousands of dollars have properly implemented face recognition security, but smart  has not. If there was any option other than these two apps that was text based I would use them.

### 1/5 — App doesn’t work

*2022-03-28, version 2.0.1*

Can’t enter proper birthdate format to get to the next page. Why release an app without testing? Typical PLDT quality.

## Frequently asked questions about myPLDT Smart

### What can I do with this app?

This app allows you to manage all your PLDT, Smart, TnT, and Sun accounts in one place. You can monitor your data usage, check your balance, pay bills, discover new offers, and customize your plan.

### Is this app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned.

### What services does this app support?

This app supports accounts from PLDT, Smart, TnT, and Sun. It acts as a one-stop solution for managing services across these providers.

### How can I provide feedback about the app?

The app features an easy-to-use in-app survey that allows you to send your feedback. This helps ensure a seamless experience for all users.

## Version history (last 5 releases)

### 2.0.1 — 2021-07-21

Bug fixes

### 2.0.0 — 2021-06-22

* UI/UX enhancements
* Performance improvements

### 1.2.0 — 2019-09-20

Implementation of Data Privacy policies and compliance

### 1.1.0 — 2019-06-10

* PLDT Home Prepaid Wi-Fi compatibility
* UI enhancements
* BUG fixes
* MIN enrichment enhancement
* Updated Spiels

### 1.0.1 — 2019-05-12

* Updated Terms and Conditions
* Bug fixes
* UI enhancement

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## More apps by Smart Communications, Inc.

- [Smart](https://appshunter.io/ios/app/smart/id1492443773)
- [Smart Trave](https://appshunter.io/ios/app/smart-trave/id6746432484)
- [KiQ Digiflex Mobile](https://appshunter.io/ios/app/kiq-digiflex-mobile/id6747434606)

All apps by Smart Communications, Inc.: https://appshunter.io/developer/484950612

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*