# myPLDT Smart — user reviews > 53 indexed App Store user reviews of myPLDT Smart by Smart Communications, Inc., rated 1.29/5 from 89 ratings. - Source: https://appshunter.io/ios/app/mypldt-smart/id1441493352/reviews - App overview in markdown: https://appshunter.io/ios/app/mypldt-smart/id1441493352.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 1 · 2★ 2 · 1★ 80 ## Newest reviews (19 of 53) ### 1/5 — Not A Working APP *2022-01-16, version 2.0.1* I agree with last person. CANNOT go past login. CANNOT VIEW ACCOUNT TO PAY BILL. THIS IS A WORTHLESS APP. I’m surprised about this company doing this to its customers. At least Globe app works. This nickname won’t let you send review. ### 1/5 — Useless *2021-11-21* You cant log in. You cant register. Seriously does anybody even do a sanity check on these apps? ### 1/5 — It’s not working *2021-08-18, version 2.0.1* Verrrrrrrry bad I don’t download it anymore ### 1/5 — No functional app *2021-07-31, version 2.0.1* PLDT service has always been pitiful, now they have this app that is as pitiful as their service. Waste of money . ### 1/5 — Poor app *2021-07-30* App design is poor. Poor info and It doesn’t help you at all. Please improve your app. Can’t even give you 1 star. -1 star maybe. ### 1/5 — Verrrrrryyyyy slow *2021-07-21* It does help me manage/view my accounts but it loads sooooo slow I was trying to renew my prepaid home wifi subscription 3 minutes before it expires so I won’t lose my accumulated data but it just kept loading until my subscription expired and I lost the 59gb+ I’ve accumulated by renewing from the website at least 2 minutes before it expires!!! Other applications don’t seem to have this problem. What the hell!!! July 21, 2021 I just saw a new update I thought it would fix the issues on this app. But it looks like I just wasted my data and effort in downloading because I tried opening it and all it says is SERVICE TEMPORARILY UNAVAILABLE. PLEASE TRY AGAIN LATER!??????? Is that all this app is good for??? To give that message??? ### 1/5 — INEFFICIENT *2021-06-24, version 2.0.0* Not user friendly. Always down. Under maintenance whatsoever. Never been useful!!!! ### 1/5 — App no longer functions *2021-06-19, version 1.2.0* As usual with Philippine telecom/wireless/internet companies, they have shut the app down, and have not given any option to be able to manage myPLDT prepaid home WiFi any longer. And of course there is no way to contact them as there is no customer service department. Apple needs to remove this app and any others from Smart or PLDT, as they are poorly run 3rd world companies only interested in taking peoples money ### 1/5 — Service is unavailable *2021-06-18, version 1.2.0* It’s been a week the app service is unavailable. IOS app. ### 1/5 — Useless App *2021-06-16* Always unavailable. I don’t recommend this if you plan to install so you can manually register to PLDT offers. It will waste your time and waste your efforts! ### 1/5 — Not one good review, says a lot *2021-05-30, version 1.2.0* cont, apparently. I see the IOS app hasnt been updated so it continues to be crap. Apparently the developers forgot the purpose of the app is to make it convienient to select and register a promo in their device. not to invoke 5 layers of security! If they want to play with security, they're working in the wrong job! CONCENTRATE ON MAKING THE APP CONVIENIENT FOR THE CUSTOMER TO BUY HIS PRODUCT! THATS YOUR JOB! ### 1/5 — Fix the statement of account we cannot see it! *2021-03-05, version 1.2.0* Last year I was able to see the breakdown of my statement of account each month. Now year 2021 since January 2021 I cannot view it anymore and when I tried to open it, it will shows password protected and I dont even know the password!!!! Really stupid what u did now! Fix it we have rights to know and see our own bills!!! ### 1/5 — super slow *2021-01-27, version 1.2.0* this app is excruciatingly slow ### 1/5 — Too many bugs👎 *2020-12-02, version 1.2.0* It’s really depressing and tedious undertaking using this app, it takes a lot of hit and miss actually. What’s annoys me it waste off my time setting up and can’t use it anyway 😱 ### 1/5 — Never work *2020-10-14, version 1.2.0* The system is always down more than it works... need to update this app so people can use it especially to pay bills... ### 1/5 — Cannot register *2020-10-12, version 1.2.0* As title says, i cannot register with mobile number or email since the keyboard to type is not showing. ### 1/5 — App does not work *2020-10-04, version 1.2.0* Can’t even get past the part where you need to enter your mobile number or email because the keyboard doesn’t show up. Useless ### 1/5 — Use friendly NOT *2020-09-21, version 1.2.0* It is so difficult to use! Not user friendly. Can’t find anything on how to register myPLDT home prepaid account! How then should I check my balance or if purchased load was credited? ### 1/5 — Useless on my iphone *2020-08-27, version 1.2.0* I don't know if the problem is if it’s not compatible with my iphone or the app itself. Can’t use it at all..frustrating.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app without support from pldt when you raised ticket *2024-09-25* Useless app without support from pldt when you raised ticket **Developer response:** Let’s work together to resolve this issue, SherrwinUser. You can file a ticket again through the myPLDTSmart app by clicking “View Account,” then “Manage Account,” and choosing “Repair.” You may also send a PM to PLDT, where you will be asked for account information for verification. Thank you. - Eli ### 1/5 — Worst app design *2023-09-03* I have been in the Philippines since Dec. 2022 and I am surprised that a company like PLDT has a poorly designed app that is so frustrating to use, I hope this that not reflect the technical skills of the Filipino. **Developer response:** Allow us to assist you, Magnumxprs. May we know what specific concern did you encounter in the app? Feel free to update your comment so we can assist you immediately. Thank you! - Yla ### 1/5 — Service not available *2023-05-26* Service not available, service not available, service not available. Not sure why I bothered to load this app…. **Developer response:** We're here to help, *Skidoctor*. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean ### 1/5 — I can login to the website but not in this app *2023-05-12* It says invalid format to my password. Jeezz **Developer response:** We're here to help, Jimcpu. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Rose ### 1/5 — Sub par app from the nation’s leading telecommunications company. What a cliché *2023-05-09* App is poorly designed, lacks continuity, lacks required instructions, leaving the user to figure out how to get around the app or how to complete a task on their own. For instance, to view an ebill, turns out the ebills are password protected. Yet, as a new customer, I have not received instructions on how the password were set. Hence, good luck with that! **Developer response:** We're here to help, D.ss. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the sign-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean ### 1/5 — Useless *2023-03-03* I can’t add my account, it just says that it’s invalid **Developer response:** We're here to help, Alariv63. Perform the basic troubleshooting steps below: 1. Exit MyPldtSmart App and try to register again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Try again to add your account. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean ### 1/5 — Almost useless UI *2023-01-23, version 2.0.1* This app needs work. ### 1/5 — Trash *2022-06-07, version 2.0.1* Doesn’t work. Bad UI/UX ### 1/5 — Poor security design *2022-05-14, version 2.0.1* I have 53 apps on my iPhone that were installed via the App Store. These apps all use the face recognition built into the iPhone. Two of these apps are GigaLife and MySmartPLDT. They are the only two apps that are not designed properly for face recognition. After 24 hours on ether app you must login with phone number and password and face recognition won’t allow logon. Of the 53 apps 5 are apps with banks and financial institutions. I have reported this numerous times and it is very frustrating. Apps with exposure to many thousands of dollars have properly implemented face recognition security, but smart has not. If there was any option other than these two apps that was text based I would use them. ### 1/5 — App doesn’t work *2022-03-28, version 2.0.1* Can’t enter proper birthdate format to get to the next page. Why release an app without testing? Typical PLDT quality. ## Most praised reviews (4 highest-rated) ### 5/5 — Excellent Services and Good Reception *2021-02-16* Want to thank you so much to the PLDT Company, so commendable the way the kind of services offered. As well as the delivery was so quick I did not wait too long to have my order. Once and for all A HUGE THANK YOU TO SHOPPEE... coz without this company, find it hard to buy coz this pandemic times, we can nit easily get out and get a transport coz limited passengers. And most of all not very many people here in my place have access of credit card or debit card, and the SHOPPEE we pay upon the delivery date very affordable to each one locally. So happy have this HOME WIFI, RECEPTION IS so great compare to the other pay as you go gadget. Want to THANKS TO BT for making this available to us all who needed this! And make our life easier that as well as easy to install. And so attractive design and colourful light can see even in the dark. THANK YOU SO MUCH,TO THE MANAGER, MANAGEMENT TEAM, IN ALL YOUR EXCEPTIONALLY EXCELLENT SERVICES. TAKE CARE BOTH AND WISH YOU ALL HAVE RICH BLESSINGS FROM OUR CREATOR. ### 5/5 — PLDT and Smart in one app *2019-10-08, version 1.2.0* I was able to log in using my existing Smart credentials (the one I used in the old Smart app). I could see both my PLDT account and all registered Smart accounts. It’s great being able to see all the balances for both PLDT and Smart accounts on one page. I was also able to successfully enroll for promos on a Smart Bro prepaid account. You also have the option to use FaceID to access your accounts, much faster than always having to enter the username and password in the old Smart app. ### 5/5 — Worked flawlessly for me *2019-08-23, version 1.1.0* This seems to be the upgraded version of the My Smart app. As of Thurs, Aug 22, 2019, it's been updated more recently. Recommend giving it a try. ### 3/5 — Usage summary *2020-04-15, version 1.2.0* Ok naman yung app sana lang working yung Usage Summary for monitoring --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*