# MyPoint CU Mobile — user reviews > 45 indexed App Store user reviews of MyPoint CU Mobile by MyPoint Credit Union, rated 4.80/5 from 3,220 ratings. - Source: https://appshunter.io/ios/app/mypoint-cu-mobile/id1208167808/reviews - App overview in markdown: https://appshunter.io/ios/app/mypoint-cu-mobile/id1208167808.md - Rating breakdown: 5★ 2,893 · 4★ 202 · 3★ 43 · 2★ 13 · 1★ 69 ## What do users think of MyPoint CU Mobile? Overall sentiment: negative **Pros** - 👍 Prompt and efficient service - 💡 Useful for transferring funds to outside accounts - 👍 Easy to use and well-laid out app - 👍 Convenient banking experience on mobile **Cons** - 🐛 Trouble with app updates and reinstallation - 🐛 Compatibility issues with older devices - 🐛 Unreliable check deposit functionality - 🐛 Inaccurate balance display and refresh issues **Commonly reported bugs** - App hangs during updates - Crashes and freezes on login screen - Incompatible with iOS 17 on iPhone 8 **Most requested features** - Add last 4 digits of credit card on bill pay - Provide email link to reset password - Improve notification system for deposits ## Newest reviews (13 of 45) ### 4/5 — Prompt service very efficient! *2025-08-22, version 3.26.1* Thank you for your prompt assistance! ### 4/5 — Fast and Easy *2024-10-22, version 3.17.0* I have used this app for a while. It is well laid out and easy to use for making payments, checking balances, and other banking functions. I like it better than the website. Login uses Face ID and no need to logout, just close the app. I use my phone for most of my banking. Good job. ### 5/5 — Keep up the great accessibility *2022-07-01, version 2.42.2* Love being with this credit union. It is always easy to get in touch with human beings who resolved every issue. ### 5/5 — Your check deposit software stinks *2022-05-08, version 2.41.0* 10 times I tried before it worked. ### 3/5 — Buggy *2022-01-26, version 2.37.0* Buggy refuses to log off Thanks ### 5/5 — Operating ..... *2022-01-05, version 2.37.0* ... as expected ### 5/5 — Awesome *2021-12-28, version 2.37.0* My point is on point love this app friendly user ### 5/5 — Easiest multi bank transfers ever! *2021-11-06, version 2.35.0* With one click you can move money around from bank to bank! ### 5/5 — Great bankand app !! *2021-10-20, version 2.35.0* Tried a few in the area this one is the best. Thank you MyPoint! ### 4/5 — Zelle set up *2021-09-14, version 2.34.1* I’m being told I don’t have an account. Or wait a few minutes and try again. I don’t where to go. ### 5/5 — New Bug? *2021-08-17, version 2.33.0* I’ve this app for a while with no problems. However, since I installed this version the check deposit function keeps failing. Sometimes it says it can’t read the account information, other times it says it can’t find the endorsement. So far it hasn’t successfully completed a single time. Oh, and if I just resubmit the same photos, it will change it’s mind back and forth about what it can’t find. ### 5/5 — Well done *2021-04-20, version 2.29.0* I’ve been with Point Loma CU for over 25 years. You are keeping up with technology adding efficiency, convenience, affordable, accessible and flexible. Love you folks! ### 5/5 — Installation of app for check deposit *2020-10-30, version 2.23.0* Thanks to friendly and efficient Ramon at the call center. Having this done Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Fails on iOS 17.7. *2026-06-01, version 3.28.0* On login, popup msg says "Update Required" No update is available for this app, message displays every login attempt. Unable to access account. App description sats "works on this iPad" ### 1/5 — terrible customer service *2026-02-21, version 3.30.2* Customer service and the resolution of problems they themselves create are never prompt, and if you don't want to be overcharged without valid reasons, don't come here. Furthermore, they take days to give you an answer without a solution. ### 1/5 — Trouble updating *2025-11-07, version 3.28.0* This update just hangs, I can’t uninstall it and try to reinstall. ### 1/5 — iPhone 8 not usable *2025-11-01, version 3.17.0* I have an iPhone 8 and it will not update to iOS 17. So now I can’t use the app because it demands that I have to update the app but apple won’t let me update the app because it requires iOS 17 to update the app. So now I can’t use the app. Please either roll back the iOS 17 requirement or allow the older app that is pre iOS 17 to continue to work. ### 1/5 — I hate this bank *2024-08-26, version 3.15.0* They use many predatory banking practice and are overall very difficult to work with. ### 1/5 — Sloppy app. Lost my accounts. *2021-11-02, version 2.35.0* Sloppy app ### 1/5 — Bs *2020-11-26, version 2.24.0* I hate when they kick you out and say you have to reset the bad part is don’t give you no email link to reset your password or check on your user name the call center is ridiculous man ### 1/5 — This is the most frustrating app on the market *2020-07-21, version 2.19.2* I would love to see this app accept deposits like all my other banking apps. With My Point, every month, I have to write 6 or 7 different checks to get on to deposit. Doesn’t happen anywhere else. Just here. ### 1/5 — Keep saying error *2020-03-12, version 2.16.1* It will no longer allow me to sign in at the least! There SHOULD BE NO STAR BECAUSE IT DOES NOT WORK ### 1/5 — Confusing *2020-02-01, version 2.15.1* I have been on many sites but this one is just too confusing. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy App *2026-03-18, version 3.32.0* This app is quite easy to use and has all the functionality one could ask for-especially for banking! Keep up the good work! ### 5/5 — Love it! *2026-02-19, version 3.30.2* It’s hard not living near a MyPoint CU because I’ve been with them since they were PLCU & everything I have is connected. But this app gives me 99% of anything I need from transfers, to Zelle, to depositing checks. Anything I can’t do, I can call their CS(typically). Only thing I needed to go in store for was blank checks(I was doing a deposit and they required a blank check) AND while I was at the branch, I got a new debit card(it was the picture of the beach on it). All in all, I don’t need to be nearby a MyPoint to get all the great things I want with this app! ### 5/5 — My point *2026-01-09, version 3.30.0* The best in the west. Period end of story!!! ### 5/5 — Using transfer to outside account *2025-06-23, version 3.24.0* I needed to set up a process to transfer funds to an outside institution. The instructions work great. I did run into a hick-up with the final step but customer service stepped in and go me the answer. Great work. Thank you ### 5/5 — 6/2025 bugs? *2025-06-12, version 3.23.1* It was working perfectly. But they had an update and now it doesn’t pass the loading phase. ### 5/5 — Yelp review my pt *2025-01-16, version 3.19.0* Like the ease of view acct ### 5/5 — Great Credit Union and awesome service *2024-02-12, version 3.9.0* The mobile app excels over others out there. That just shows how hard they work for your business. ### 5/5 — Picture too dark *2023-12-10, version 3.8.0* Takes picture after flash goes off I had to use a flashlight just to make sure it’s light enough ### 5/5 — Plumber *2023-06-15, version 3.3.0* Been really good to me and my family ### 5/5 — Best bank ever *2022-09-12, version 2.45.0* Best bank ever --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*