# MyPower. — Kenya Power Self Service

> Kenya Power self-service app for bill inquiries, meter management, and outage reporting. (iPhone/iPad app by THE KENYA POWER AND LIGHTING COMPANY LIMITED.)

- Source: https://appshunter.io/ios/app/mypower/id1332973885 (this page in markdown: same URL + `.md`)
- Developer: [THE KENYA POWER AND LIGHTING COMPANY LIMITED](https://appshunter.io/developer/1520394412)
- Category: Business, Utilities
- Price: Free
- Rating: 2.00/5 from 8 App Store ratings · 2 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 30 MB
- Languages: English
- Released: 2018-01-09
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mypower/id1332973885/reviews.md

## What is MyPower.?

The Kenya Power App allows you to access a wide array of services including bill enquiries, prepaid meter enquiries, power quality reports and interaction with the customer care team.

Key Features include:
Postpaid services
•         Bill balance request
•         E-bill registration
•         Submission of meter readings 
•         Billing complaints & suggestions 
•         Application for a New Supply
Prepaid services
•         Last token inquiry
•         Invalid meter notification
•         Prepaid meter complaints & suggestions
Power quality reports
•         Power failure reporting
•         Outage maps
•         Scheduled power interruptions
•         Power alerts registration
•         Other power quality complaints and suggestions
Kenya Power employee authentication with Jua for sure

## Key features

- Bill balance requests
- Submit meter readings
- Prepaid meter inquiries
- Report power failures
- View outage maps
- Customer care interaction

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/mypower/id1332973885/reviews.md

### 2/5 — Forget Password DOESN’T WORK

*2023-06-02*

When you type in a new password to reset it does not change. System can’t remember new password. So it’s always ‘Forget Password’ for every login. So annoying

### 4/5 — It is a good app

*2022-11-16*

The app is actually quite good. You can submit meter readings and view your bills and payments to the account. Only issue I have is when viewing a bill and hitting the share option, the app crashes and closes.

## Frequently asked questions about MyPower.

### What services does MyPower offer for postpaid customers?

MyPower allows postpaid customers to request bill balances, register for e-bills, submit meter readings, and file billing complaints or suggestions. It also facilitates applications for new electricity supply.

### How can MyPower assist with prepaid electricity meters?

For prepaid meters, MyPower enables inquiries about the last token purchased, notifications for invalid meters, and the submission of complaints or suggestions related to prepaid services.

### Can I report power outages using MyPower?

Yes, MyPower provides a dedicated section for power quality reports where users can report power failures, view outage maps, and register for power alerts.

### What is the user rating for MyPower?

MyPower has a rating of 2.0 stars based on 8 user ratings.

### Is MyPower available on all devices?

MyPower is supported on iPhones, iPads, and iPods.

### When was MyPower last updated?

MyPower was last updated on September 20, 2025.

### What is the age rating for MyPower?

MyPower has an age rating of 17+.

### Does MyPower have ads?

No, MyPower does not contain advertisements.

## Version history (last 5 releases)

### 2.8.2 — 2025-09-20

New Fonts
Anonymous Reporting
More details on Bill Breakdown

### 2.7.7 — 2025-05-30

New Fonts
Major bugs resolved

### 2.7.3 — 2024-04-29

-Token Details
-Password notifications
-Other enhancements

### 2.7.1 — 2023-06-02

- Prompts Update For New Version
- Solved Errors When Uploading Self-reading Photos
- Saving of Username

### 2.6.9 — 2023-04-21

Postpay Bill Breakdown Details

## Apps similar to MyPower.

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [NCBA NOW](https://appshunter.io/ios/app/ncba-now/id725534467) | 2.2 (16) | Free | Business |
| [KCB Mobile](https://appshunter.io/ios/app/kcb-mobile/id974226567) | 1.4 (16) | Free | Business |
| [AKI VIC Verification](https://appshunter.io/ios/app/aki-vic-verification/id1473433027) | 1.0 (1) | Free | Business |

## More apps by THE KENYA POWER AND LIGHTING COMPANY LIMITED

- [MyPower (New)](https://appshunter.io/ios/app/mypower-new/id6753229251)

All apps by THE KENYA POWER AND LIGHTING COMPANY LIMITED: https://appshunter.io/developer/1520394412

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*