# myPromiseHealthPlan Mobile — user reviews

> 4 indexed App Store user reviews of myPromiseHealthPlan Mobile by Luminare Health Benefits, Inc.

- Source: https://appshunter.io/ios/app/mypromisehealthplan-mobile/id6473550037/reviews
- App overview in markdown: https://appshunter.io/ios/app/mypromisehealthplan-mobile/id6473550037.md

## Most critical reviews (4 lowest-rated)

### 1/5 — Crashing website

*2026-03-22*

Hard to get into . No real information is given in this app it’s trash

### 1/5 — Can’t login

*2026-02-26*

My pin is accepted but it takes too long and never loads properly

**Developer response:** Please reach out to us at MobileHB@hlthben.com with the user ID and email address associated with the account so we can work to resolve this issue for you. Sincerely, Kylene N.

### 1/5 — Disappointing

*2026-02-15*

All costs went up!

**Developer response:** Hi Kristy, if you are experiencing an issue with the mobile app I would love to help resolve this for you. Please reach out to me at MobileHB@hlthben.com with the user ID and email address associated with your account. Sincerely, Kylene N.

### 1/5 — Difficult to login

*2026-02-04*

Password isn’t saved. Have to fill in everything even though I’ve asked that the app remember the browser/trust the browser and phone. No Face ID. Cumbersome and tedious. And now it won’t take a review b/c it says all the nicknames are taken.

**Developer response:** I'm sorry you are experiencing issues. If you create a PIN, and have biometric recognition enabled on your device, it will automatically log you in to the app. To create a PIN, click on the hamburger menu at the top left. If you are still having issues, please reach out to me with the user ID and email address associated with your account so we can get this resolved. Email me at MobileHB@hlthben.com. Sincerely, Kylene N.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*